Labor Relations
Test Preparation
Course Introduction
Labor Relations explores the dynamic interactions between employers, employees, and their representatives in various organizational settings. This course examines the historical development, legal framework, and current practices of collective bargaining, dispute resolution, and contract negotiation. Students will analyze the roles of labor unions and management, the impact of labor laws and regulations, and contemporary challenges facing the workforce. Through case studies and practical scenarios, the course aims to develop a nuanced understanding of conflict resolution, negotiation strategies, and the broader implications of labor relations in shaping workplace culture and societal outcomes.
Recommended Textbook
Human Resource Management 3rd Edition by
Robert N. Lussier
16 Chapters 1608 Verified Questions
1608 Flashcards
Source URL: https://quizplus.com/study-set/2316
Page 2
Chapter 1: The New Human Resource Management Process
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/46057
Sample Questions
Q1) ______ gather and interpret information to improve a product or process.They are known for using "their head more than their hands."
A) Knowledge workers
B) Staff managers
C) Line managers
D) Empathy workers
Answer: A
Q2) To make organizations more competitive and to create sustainable competitive advantages is the basis of ______.
A) productivity
B) strategic human resource management
C) sustainability
D) efficiency
Answer: B
Q3) The Society for Human Resource Management is the largest and most recognized of the HRM advocacy organizations in the United States.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Strategy-Driven Human Resource Management
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Walmart is well-known for following the ______ strategy.
A) cost leader
B) price leader
C) broad differentiation
D) niche based on differentiation
Answer: A
Q2) ______ refers to the way in which an organization groups its resources to accomplish the organization's mission.
A) Strategy
B) Organizational structure
C) Mission statement
D) Objectives
Answer: B
Q3) In organizational structure,______ deals with the physical separation of different parts of the organization.
A) horizontal differentiation
B) spatial differentiation
C) vertical differentiation
D) complexity
Answer: B
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Chapter 3: The Legal Environment and Diversity Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Carsten gave all his employees low ratings on their performance appraisals.While the employees had met their objectives for the quarter and several had exceeded their sales goals,Carsten felt that everyone could have worked harder than they did.He does not have any evidence that his employees slacked off during the quarter,he just has a feeling that more could have been done.Carsten's performance appraisals violate the ______ part of the OUCH test.
A) objective
B) uniform in application
C) consistent in effect
D) has job relatedness
Answer: A
Q2) ______ is a basic ability to think in unique and different ways and apply those thought processes to existing problems.
A) Innovation
B) Creativity
C) Affirmative action
D) Diversity
Answer: B
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Chapter 4: Workforce Planning: Job Analysis, Design, and Employment Forecasting
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) When Rafaela arrived at work on Monday,her boss told her he was redesigning her job to allow her to use a variety of skills and give her autonomy in seeing her tasks through from start to finish.Rafaela's boss has used ______ job design in reconceiving her job.
A) motivational
B) organic
C) biological
D) perceptual-motor
Q2) Describe the five major methods for conducting job analysis.
Q3) Describe three options an organization could use when faced with a labor surplus.
Q4) The process of planning for smooth transitions when key employees depart or get promoted in order to minimize disruption of the organization's work is called ______.
A) succession planning
B) turnover planning
C) absenteeism
D) voluntary turnover
Q5) Describe the job characteristics model,its five components,and the outcomes to which those components lead.
6
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Chapter 5: Recruiting Job Candidates
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) When recruiting from ______ agencies,the agency is paid when the job candidate is hired by the employer.
A) forecast
B) temporary
C) contingency
D) educational
Q2) Millennials tend to value ______ much more than Gen Z does.
A) individualism and competitiveness
B) pay and job security
C) stability
D) teamwork
Q3) Cutting the initial applicant pool to ______ applicants is a reasonable number of people from whom to choose your next employee.
A) 1 or 2
B) 4 or 5
C) 8 to 12
D) 12 to 15
Q4) What is "grit" and why is it important in recruiting?
Q5) Describe the major advantages and disadvantages of external recruiting.
Q6) Describe the major advantages and disadvantages of internal recruiting.
Page 7
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Chapter 6: Selecting New Employees
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In an unstructured interview,the interviewer has a list of questions but also asks unplanned questions.
A)True
B)False
Q2) ______ is the extent to which a test measures what it claims to measure.
A) Reliability
B) Fitness
C) Validity
D) Interest
Q3) Alexander requires all applicants for jobs on the loading dock to demonstrate their proficiency in using tools such as the hand truck.Alexander is giving his applicants a(n)______ test.
A) cognitive ability
B) physical skills
C) personality and interest
D) drug
Q4) Describe how you would avoid two of the problems employers commonly encounter during the selection process.
Q5) Describe the five steps of conducting a selection interview.
Q6) Describe the four background tests often used in employment selection.
Page 8
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Chapter 7: Learning and Development
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) To successfully determine what kinds of training ought to be carried out within the organization,HR managers should begin by completing a ______ assessment.
A) needs
B) training
C) remedial
D) development
Q2) ______ identifies the knowledge,skills,and abilities needed to perform a particular job in the organization.
A) Employee development
B) Competency model
C) Onboarding
D) Remediation
Q3) The definition of the term career relies heavily on the ______ of the person who is making the judgment concerning success or failure of the career.
A) sequence of attitudes and behaviors
B) work-related experiences
C) remediation
D) individual perception
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Chapter 8: Performance Management and Appraisal
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Ryan's manager provided him with a performance appraisal that covered the past 6 months.Ryan asked his manager on what the appraisal was based.Ryan contends that his manager only came to Ryan's work area once or twice in the past 6 months and could not possibly know enough about Ryan's work to write an appraisal.What aspect of good performance appraisals does Ryan's appraisal appear to be missing?
A) a basis in mission and objectives
B) reliability
C) acceptability
D) feasibility
Q2) The first step in the performance appraisal process is ______.
A) develop standards and measurement methods
B) job analysis
C) design the appraisal form
D) prepare and conduct formal performance appraisals
Q3) ______ error occurs when the rater evaluates everyone as above average.
A) Proximity
B) Leniency
C) Recency
D) Halo
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Page 10
Chapter 9: Rights and Employee Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Nasim was fired from his job after 3 years of good performance.His boss simply said that the organization was changing and did not need Nasim's work any longer.This type of firing is likely acceptable under the doctrine of ______.
A) employment variability
B) workplace monitoring
C) employment-at-will
D) orientation period
Q2) When determining why an employee is not performing up to potential,a manager should use the performance formula,which is ______.
A) Performance = Ability × Motivation × Resources
B) Performance = Ability × Coaching
C) Performance = Willingness × Limitations × Resources
D) Performance = Motivation × Coaching
E) Performance = Motivation × Resources
Q3) In situational management,an autocratic style is high in direction and low in supportiveness.
A)True
B)False
Q4) Describe the four stages of the change process.
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Chapter 10: Employee and Labor Relations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The user of the ______ conflict style,also called the compromising style,attempts to resolve conflict through assertive give-and-take.
A) avoiding
B) accommodating
C) negotiating
D) forcing
Q2) ______ dispute resolution includes a series of tools,most commonly either mediation or arbitration,that parties in conflict can use to resolve their disagreements without going through the process of litigation.
A) Alternative
B) Standard
C) Unilateral
D) Bilateral
Q3) What does the Worker Adjustment and Retraining Notification Act of 1988 require of organizations conducting layoffs?
Q4) Job satisfaction questionnaires should always be anonymous to get employees to tell the truth.
A)True
B)False
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Chapter 11: Compensation Management
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100 Verified Questions
100 Flashcards
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Sample
Questions
Q1) Judi is looking at each job in her organization and comparing its value relative to every other job in the organization.When she completes this exercise,she will have done a ______.
A) job evaluation
B) wage compression
C) pay structure
D) rate range
Q2) ______ is the principle that when jobs are distinctly different but entail similar levels of ability,responsibility,skills,and working conditions,they are of equal value and should have the same pay scale.
A) Equity theory
B) Comparable worth
C) Expectancy theory
D) Pay structure
Q3) Describe the concept of a pay structure,including broadbanding and delayering.
Q4) Base pay,any add-ons,and incentive pay are known as ______ compensation.
A) salary
B) indirect
C) direct
D) equity
Page 13
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Chapter 12: Incentive Pay
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100 Flashcards
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Sample Questions
Q1) As a product promoter,Emilia receives a commission on every sale made as a result of her presentations.However,part of her job also is to keep the area around her display neat and to return the items she promotes to their correct locations following demonstrations.Since Emilia does not get a bonus for cleaning up,she leaves her area messy and does not put away items following demonstrations.Which disadvantage of individual incentives does this illustrate?
A) Many jobs have no direct output.
B) Individual incentives may motivate undesirable employee behaviors.
C) The record-keeping burden needed for individual incentives is high.
D) Individual incentives may not fit organizational culture.
Q2) Jacob sat down with his supervisor at the beginning of the quarter and set a goal to reduce defects on the assembly line from 5% to 2%.If he achieves this goal by the end of the quarter,he will receive a ______ of $4,000.
A) bonus
B) commissions
C) merit pay
D) piecework
Q3) Describe the challenges of offering incentives to employees.
Q4) Describe the advantages and disadvantages of group incentives.
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Chapter 13: Employee Benefits
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101 Flashcards
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Sample Questions
Q1) According to the Patient Protection and Affordable Care Act of 2010,health insurance plans should be "affordable," which means the premium will not exceed ______% of the employee's household income.
A) 5
B) 9.5
C) 12.5
D) 15
Q2) ______ are a hybrid between traditional fee-for-service plans and health maintenance organizations.
A) Primary care physicians
B) Preferred provider organizations
C) Health maintenance organizations
D) Unemployment insurers
Q3) Individuals become eligible for ______ at the same time as their eligibility for Social Security retirement begins.
A) Medicare
B) Welfare
C) Cultural benefits
D) Domestic benefits
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Page 15
Chapter 14: Workplace Safety, Health, and Security
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Stress that is severe enough to lead to burnout is ______ stress.
A) security
B) functional
C) perception
D) dysfunctional
Q2) Cinthya enjoys competition and always plays to win.When she has to wait,she tends to get irritated.It is likely that Cinthya has a ______.?
A)Type A personality
B) Type B personality
C) Type C personality
D) Type D personality
Q3) Because employee wellness programs are considered employee welfare plans,there is some concern that ______ might apply.
A) FMLA
B) OSHA
C) ERISA
D) ACA
Q4) Describe the steps an organization can take to make the workplace more secure.
Q5) Describe the top concerns for security in the workplace today.
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Chapter 15: Organizational Ethics, Sustainability, and Social Responsibility
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Alexander did not make many sales this quarter.He considered adding a few fake entries to his quarterly report.However,he decided not to do so when the boss mentioned that the new computer software is designed to catch any inconsistencies.It appears Alexander is at the ______ of moral development.
A) preconventional level
B) conventional level
C) postconventional level
D) neoconventional level
Q2) Nicole regularly inflates invoices to get a larger commission on her sales.She knows that most salespeople at her organization inflate their invoices by about 20%.Nicole only inflates hers by 10%.She figures if anyone gets caught,hers will look like honest mistakes compared to the others.It appears Nicole's justification for her unethical behavior is
A) disregard or distortion of consequences
B) I did it for the good of others or the company
C) I was only following orders
D) I'm not as bad as the others
Q3) Describe the three levels of corporate social responsibility available to organizations.
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Chapter 16: Global Issues for Human Resource Managers
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100 Flashcards
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Sample Questions
Q1) ______ organizations tend to believe that their values and culture are superior to others and choose to staff international facilities with home-country managers.
A) Ethnocentric
B) Geocentric
C) Polycentric
D) Expatriate
Q2) ______ capital refers to the health,well-being,and productive potential of individual people.
A) Natural
B) Social
C) Manufactured
D) Human
Q3) A(n)______ is an employee who leaves their home country to go work in another country.
A) parochial
B) ethnocentric
C) expatriate
D) BRIC
Q4) Describe the three issues involved in negotiating an expatriate assignment.
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