Labor Relations
Pre-Test Questions
Course Introduction
Labor Relations explores the complex dynamics between employers, employees, and unions within the workplace. This course examines the history, evolution, and contemporary issues of labor movements, collective bargaining processes, labor laws, and dispute resolution mechanisms. Students will analyze case studies and real-world scenarios to understand the roles of negotiation, communication, and conflict management in fostering effective labor-management partnerships. Emphasis is placed on the impact of economic, legal, and social factors on labor relations, preparing students to navigate and address challenges in today's rapidly changing employment landscape.
Recommended Textbook Fundamentals of Human Resource Management 5th Edition by Raymond Noe
Available Study Resources on Quizplus
16 Chapters
1587 Verified Questions
1587 Flashcards
Source URL: https://quizplus.com/study-set/2811
Page 2
Chapter 1: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/55977
Sample Questions
Q1) Job design is the process of:
A) defining the way work will be performed and the tasks that a given job requires.
B) generating a pool of potential candidates for a job.
C) identifying suitable candidates for jobs.
D) enabling employees to learn job-related knowledge, skills, and behavior.
E) presenting candidates with positive and negative information about a job.
Answer: A
Q2) The parties with an interest in the company's success-typically,shareholders,the community,customers,and employees-constitute the _____ of a company.
A) market
B) stakeholders
C) management
D) personnel
E) strategic partners
Answer: B
Q3) The vast majority of HRM professionals have a college degree.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Trends in Human Resource Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55976
Sample Questions
Q1) A large gap exists between the social system and the technical system in high-performance work systems.
A)True
B)False
Answer: False
Q2) The use of independent contractors,on-call workers,temporary workers,and contract company workers,collectively constitute:
A) outsourcing.
B) alternative work arrangements.
C) consolidation.
D) high performance work systems.
E) offshoring.
Answer: B
Q3) Individuals who arrive in the United States without meeting the legal requirements for immigration or asylum are referred to as undocumented immigrants.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Providing Equal Employment Opportunity and a Safe Workplace
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55975
Sample Questions
Q1) An employee leaves an organization for three years to fulfill military duties.Which of the following observations is true of the employer's obligation to reemploy the worker under the Uniformed Services Employment and Reemployment Rights Act?
A) The employer is not obligated to reemploy the worker.
B) The employer must reemploy the worker with the same seniority and status.
C) The employer must reemploy the worker but is exempted from providing him any fringe benefits or retirement benefits.
D) The employer should implement an early-retirement incentive program for the employee.
E) The employer must reemploy the employee with a lower pay scale to compensate for the loss of his absence.
Answer: B
Q2) Which of the following amendments to the constitution abolished slavery?
A) Third Amendment
B) Fourth Amendment
C) Thirteenth Amendment
D) Fourteenth Amendment
E) Tenth Amendment
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Analyzing Work and Designing Jobs
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55974
Sample Questions
Q1) According to Herzberg's two-factor theory,individuals are motivated more by the extrinsic aspects of work when compared to the intrinsic rewards.
A)True
B)False
Q2) In the Job Characteristics Model,task significance defines the degree to which a job requires completing a "whole" piece of work from beginning to end.
A)True
B)False
Q3) Job specifications differ from job descriptions in that job specifications primarily describe:
A) the list of the tasks and responsibilities that the job entails.
B) the observable actions that comprise the various job demands.
C) the reporting relationships within the division which includes the job.
D) the functional needs of the position under study.
E) the qualities a person performing the job must possess.
Q4) Describe self-managing work teams.Also suggest steps to make such teams more effective.
Q5) Outline the steps in a work flow analysis.
Q6) Summarize recent trends in job analysis.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Planning for and Recruiting Human Resources
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/55973
Sample Questions
Q1) Which of the following is true of temporary workers?
A) Temporary employment involves higher costs.
B) Using temporary workers frees the employer from many administrative tasks.
C) Use of temporary workers is not suitable for small companies because extensive testing of the employees needs to be done before these companies get employees from an agency.
D) Most temporary workers need to be trained by the employers every time they join a new organization.
E) Temporary employment is not suitable for those employers who need to operate efficiently even when demand for their products changes rapidly.
Q2) In human resource planning,forecasting is an intermediary step.
A)True
B)False
Q3) In general,all companies have to make decisions in three areas of recruiting: personnel policies,recruitment sources,and the characteristics and behavior of the recruiter.
A)True
B)False
Q4) What are the challenges associated with temporary workers and contract workers?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Selecting Employees and Placing Them in Jobs
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55972
Sample Questions
Q1) Which of the following tests is a legal means to test the integrity of job applicants and generally involves asking applicants directly about their attitudes toward theft and their own experiences with theft?
A) Polygraph test
B) Paper-and-pencil honesty test
C) Cognitive ability test
D) Personality inventory test
E) In-basket test
Q2) The "Big Five" traits that include extroversion,adjustment,agreeableness,conscientiousness,and inquisitiveness,are all _____ dimensions.
A) physical ability
B) cognitive ability
C) aptitude
D) personality
E) skills
Q3) Most organizations check references as soon as they receive the candidate's application form.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Training Employees
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55971
Sample Questions
Q1) Which of the following training methods is used for conveying facts or comparing alternatives?
A) Hands-on methods
B) Presentation methods
C) Group-building methods
D) On-the-job training programs
E) Object class methods
Q2) _____ is a training method that represents a real-life situation,with trainees making decisions resulting in outcomes that mirror what would happen on the job.
A) Apprenticeship
B) Coordination training
C) Experiential training
D) Internship
E) Simulation
Q3) What is a request for proposal? What is its importance?
Q4) Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge,skills,or behavior by employees.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Managing Employees Performance
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55970
Sample Questions
Q1) Total quality management differs from traditional performance measurement in that it:
A) has an external, rather than an internal, focus.
B) is a top-down review process.
C) assesses both individual performance and the system within which the individual works.
D) focuses exclusively on support decisions about work assignments, training, and compensation.
E) provides only subjective feedback based on the work process.
Q2) _____ means effective performance management helps the organization achieve its business objectives.
A) Systematic purpose
B) Investigative purpose
C) Developmental purpose
D) Administrative purpose
E) Strategic purpose
Q3) How do behavioral observation scales (BOS)differ from behaviorally anchored rating scales (BARS)?
Q4) What are the different purposes of performance management systems?
Q5) Discuss different ways to improve a performance feedback session.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Developing Employees for Future Success
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55969
Sample Questions
Q1) The measurement tool Benchmarks focuses on measuring:
A) an organization's performance against major competitors.
B) a manager's use of skills associated with success in managing.
C) the output of a group or team of employees.
D) performance differences among employees.
E) employees' progress in carrying out their action plans.
Q2) The most frequent uses of assessment are to identify employees with managerial potential to measure current managers' strengths and weaknesses.
A)True
B)False
Q3) A protean career is one that frequently changes based on changes in a person's interests,abilities,and values and in the work environment.
A)True
B)False
Q4) An organization can use downward moves as a source of job experience.
A)True
B)False
Q5) How do managers and peers develop employees through coaching?
Q6) What are the four steps of a basic career management system?
11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Separating and Retaining Employees
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55968
Sample Questions
Q1) The Job Descriptive Index is an example of a job satisfaction instrument.
A)True
B)False
Q2) Explain alternative dispute resolution systems and the stages that generally constitute this system.Justify its increase in use.
Q3) This process seeks to prevent misbehavior and to correct,rather than merely punish misbehavior.Identify the process.
A) Hot-stove rule
B) Fair representation
C) Progressive discipline
D) Benchmarking
E) Peer review panel
Q4) Under the Americans with Disabilities Act,an employer may need to grant a clinically depressed employee time off or a flexible schedule to accommodate treatment.
A)True
B)False
Q5) Write a short note on exit interviews.
Q6) What is job satisfaction? Mention some aspects of job satisfaction.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Establishing a Pay Structure
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55967
Sample Questions
Q1) The equity of executive pay does not affect other employees.
A)True
B)False
Q2) The Davis-Bacon Act of 1931:
A) permits a lower "training wage," which employers may pay to workers under the age of 20 for a period of up to 90 days.
B) requires that employers pay higher wages for overtime, defined as hours worked beyond 40 hours per week.
C) requires general contractors performing services on prime contracts in excess of $2,500 to pay service employees in various classes no less than the wage rates found prevailing in the locality.
D) covers all government contractors receiving $10,000 or more in federal funds.
E) covers construction contractors that receive more than $2,000 in federal money.
Q3) What is a pay policy line? What is its relevance?
Q4) When labor costs are a large part of an organization's total costs,the organization responds by increasing pay levels.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Recognizing Employee Contributions With Pay
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/55966
Sample
Questions
Q1) How does allowing employees to participate in pay-related decisions affect the incentive process?
Q2) Retention bonuses are one-time incentives paid to top managers,engineers,top-performing salespeople,and information technology specialists in exchange for remaining with the company.
A)True B)False
Q3) Which of the following is a disadvantage of using incentive plans?
A) The goals of an incentive plan may interfere with other management goals.
B) The goals of incentive plans cannot be linked to particular outcomes or behaviors.
C) Incentive plans cannot be used to promote group and organizational performance.
D) Incentive plans cause dissatisfaction among the non-performing employees in the organization.
E) Incentive plans are not very effective for jobs other than sales and service.
Q4) Employees should exercise the stock options even if the stock price has decreased. A)True B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Providing Employee Benefits
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/55965
Sample Questions
Q1) What are sick leaves? What are the pros and cons of the accumulation of sick leaves year after year?
Q2) Workers are eligible for unemployment benefits if they:
A) voluntarily quit a job.
B) are out of work due to health reasons.
C) were discharged for cause.
D) are actively seeking work.
E) are out of work because of a labor dispute.
Q3) Employers that offer medical insurance must meet the requirements of the _____.
A) Employee Retirement Income Security Act of 1974
B) Family and Medical Leave Act of 1993
C) Social Security Act of 1935
D) Sarbanes-Oxley Act of 2002
E) Consolidated Omnibus Budget Reconciliation Act of 1985
Q4) Discuss the Family and Medical Leave Act of 1993,including its eligibility requirements,scope of coverage,and effectiveness.
Q5) A defined contribution plan guarantees a specified or fixed level of retirement income.
A)True
B)False
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Collective Bargaining and Labor Relations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55964
Sample Questions
Q1) Which of the following is a reason for the decline in union membership in the U.S.?
A) Much recent job growth has occurred among men and younger workers, who are less likely than women and middle-aged workers to join unions
B) Human resource practices that result in lower pay for unionized than for nonunionized workers
C) Management efforts to control costs in response to international competition
D) Much recent business growth has been in the North, where workers are less likely to join unions
E) Government regulation banning unionization
Q2) Why do unions place a high priority on negotiating contract provisions with an employer? What are the different types of contract provisions?
Q3) What are the different criteria that employers use to judge a grievance procedure?
Q4) Right-to-work laws grant both the employee and employer the right to terminate the employment relationship at any time with or without cause or notice.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Managing Human Resources Globally
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55963
Sample Questions
Q1) According to Hofstede's dimensions of culture,_____ refers to a strong cultural preference for structured situations.
A) low power distance
B) individualism
C) masculinity
D) high uncertainty avoidance
E) long-term orientation
Q2) Which one of the following is true of global organizations?
A) All of their managers come from the host country.
B) They increasingly emphasize standardization of products across market segments.
C) They tend to have centralized, parent-country decision-making structures.
D) HRM practices at such companies tend to be uniform across cultures.
E) Managers at such companies must be able to get results across national boundaries.
Q3) The usual way that a company begins to enter foreign markets is by setting up operations in those countries.
A)True
B)False
Q4) What are the reasons behind the trend toward expansion into global markets?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Creating and Maintaining High-Performance Organizations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/55962
Sample Questions
Q1) To set up a performance management system that supports the organization's goals,managers need to understand the process of employee performance.
A)True
B)False
Q2) Which of the following is a business indicator of the success of the training programs implemented by the HR department of an organization?
A) The extent to which training programs meet the needs of employees and the company
B) Training dollars per employee
C) Communication to employees about available training opportunities
D) Assistance in identifying management potential
E) Quality of introduction/orientation programs
Q3) An organization's _____ usually makes most of the decisions about organizational structure.
A) top management
B) HR department
C) supervisors
D) middle-level managers
E) technical analysts
18
To view all questions and flashcards with answers, click on the resource link above.