Labor Relations explores the dynamic relationship between employers, employees, and the institutions that govern the workplace. The course covers the historical development of labor movements, collective bargaining processes, labor law, dispute resolution, and the roles of unions and management in shaping work environments. Students will analyze key issues such as employee rights, negotiation strategies, contract administration, and the impact of globalization on labor practices. Through case studies and current events, the course provides practical tools and critical thinking skills necessary for effective management and participation in labor relations.
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Human Resource Management 14th Edition by Gary Dessler
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Page 2
Chapter 1: Introduction to Human Resource Management
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Q1) In general,Generation Y employees tend to be more family-centric or dual centric than work centric.
A)True
B)False
Answer: True
Q2) In the management process,which of the following is an activity associated with the leading function?
A) motivating subordinates
B) setting performance standards
C) training new employees
D) developing procedures
Answer: A
Q3) In most organizations,human resource managers are categorized as ________,who assist and advise ________ in areas like recruiting,hiring,and compensation.
A) staff managers; line managers
B) line managers; middle managers
C) line managers; staff managers
D) functional managers; staff managers
Answer: A
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Chapter 2: Equal Opportunity and the Law
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Q1) The McDonnell-Douglas test is a procedure used by federal agencies to assess disparate impact.
A)True
B)False
Answer: False
Q2) In Griggs v.Duke Power Company,Griggs sued the power company because it required coal handlers to be high school graduates.The Supreme Court ruled in favor of Griggs because ________.
A) high school diplomas were not related to success as a coal handler
B) Duke Power Company intentionally discriminated based on race
C) no business necessity existed for Duke Power Company
D) Title VII forbids job testing
Answer: A
Q3) Employers frequently use a bona fide occupation qualification as a defense against charges of intentional discrimination based on gender rather than factors such as age or religion.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Human Resource Management Strategy and Analysis
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Q1) Human resource strategies are the ________ used to support a firm's strategic goals.
A) visions and objectives
B) policies and practices
C) missions and goals
D) theories and tools
Answer: B
Q2) Which of the following terms refers to a set of human resource management policies and practices that promote organizational effectiveness?
A) management by objectives system
B) human resource metric
C) high-performance work system
D) strategic human resource map
Answer: C
Q3) A strategic audit would most likely NOT be used by an HR manager to assess a firm's procedures and practices in regards to employee benefits.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Job Analysis and the Talent Management Process
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Q1) How has modern technology,such as the Internet,changed job analysis methods? How has the Internet improved the ability of managers to write job descriptions?
Q2) What is the difference between job enlargement,job rotation,and job enrichment?
Q3) The FLSA status section of a job description permits quick identification of a job as exempt or nonexempt from overtime and minimum wage provisions.
A)True
B)False
Q4) All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________.
A) work activities
B) human behaviors
C) performance standards
D) employee benefits options
Q5) A ________ is the time it takes to complete a job.
A) work cycle
B) work week
C) shift
D) duty
6
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Chapter 5: Personnel Planning and Recruiting
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Q1) ________ are special employment agencies retained by employers to seek out top management talent for their clients.
A) State-run employment agencies
B) Private employment agencies
C) Temporary agencies
D) Executive recruiters
Q2) The ongoing process of systematically identifying,assessing,and developing organizational leadership to enhance performance is known as ________.
A) employee mentoring
B) succession planning
C) work sampling
D) employee recruiting
Q3) Which of the following is a primary goal of college recruiters?
A) building relationships with college career centers
B) cutting future recruiting costs for the firm
C) developing a pool of temporary workers
D) attracting good candidates
Q4) What are the differences between the two types of executive recruiters? How do firms benefit from using executive recruiters?
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Chapter 6: Employee Testing and Selection
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Q1) The Federal Privacy Act allows federal employees to view their personnel files.
A)True
B)False
Q2) E-Verify is primarily used by employers to ________.
A) review an applicant's employment records
B) file an applicant's income tax information
C) determine if an applicant is eligible to work in the U.S.
D) report an applicant's work status to the U.S. government
Q3) As the HR manager at Johnson Manufacturing,Derek is responsible for deciding which selection tools are most appropriate.When deciding on a specific selection tool,Derek should most likely consider all of the following factors EXCEPT the tool's ________.
A) return on investment
B) adverse impact
C) persistence
D) usability
Q4) In a brief essay,discuss the use and effectiveness of cognitive tests versus work sampling techniques for employee selection.
Q5) What is test validity? How are selection tests validated?
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Chapter 7: Interviewing Candidates
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Q1) Ellen is interviewing along with several other talented candidates for a position as a journalist at a newspaper.A team of interviewers will meet with all the candidates at once.The team will pose problems to the candidates and see which candidate takes the lead in formulating an answer.This is most likely an example of a ________ interview.
A) serial
B) board
C) mass
D) panel
Q2) Which of the following is another term for an unstructured interview?
A) directive
B) nondirective
C) unformatted
D) administrative
Q3) Consider the question: "What factors should be considered when developing a customer database?" What type of question is this?
A) background question
B) past behavior question
C) situational question
D) job knowledge question
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Page 9
Chapter 8: Training and Developing Employees
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Questions
Q1) Amy,an accounting supervisor,has been asked to provide training for her subordinates about new tax laws.In order to motivate the individuals who attend her training session,Amy should most likely do all of the following EXCEPT ________.
A) use as many visual aids as possible during the session
B) provide an overview of the material to be covered
C) teach new terminology and technical concepts
D) give information in logical, meaningful sections
Q2) With a lifelong learning account,employers and employees can contribute money that can be used by employees to attend school.
A)True
B)False
Q3) The methods used to give new or present employees the skills they need to perform their jobs are called ________.
A) orientation
B) training
C) development
D) management
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Page 10
Chapter 9: Performance Management and Appraisal
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Q1) A talent management philosophy involves segmenting employees based on their value to the firm's success and providing those employees with special coaching,feedback,and development opportunities.
A)True
B)False
Q2) In order to ensure that performance appraisals are effective,Felicia,a line supervisor,should make sure to schedule a feedback session to address each subordinate's performance,progress,and future development plans.
A)True
B)False
Q3) What is the primary goal of using mixed standard scales?
A) improving validity
B) reducing rating errors
C) clarifying performance standards
D) illustrating feedback for subordinates
Q4) A performance appraisal is based on the assumption that an employee understood what his or her performance standards were prior to the appraisal.
A)True
B)False
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Chapter 10: Employee Retention, Engagement, and Careers
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Q1) What steps can an employer take to enhance the career development needs and promotional prospects of its female employees?
Q2) Which of the following best describes career planning?
A) a deliberate process through which someone becomes aware of personal skills, interests, knowledge, and motivations and establishes action plans to attain specific career goals
B) the lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment
C) a process of helping employees to better understand and develop their career skills and interests and to use these skills and interests most effectively
D) the process of educating, instructing, and training subordinates as they develop their career interests and job skills
Q3) Effective mentoring does not require trust.
A)True
B)False
Q4) What is reality shock? What efforts can be taken by an employer to prevent reality shock?
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12
Chapter 11: Establishing Strategic Pay Plans
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Q1) If a job evaluation committee uses the ranking method,then the pay grade consists of all jobs that fall within two or three ranks.
A)True
B)False
Q2) A union is entitled to know the salary of each employee it is representing.
A)True
B)False
Q3) Which of the following was enacted in 1931 for the purpose of setting wage rates for laborers and mechanics employed by contractors working for the federal government?
A) Walsh-Healey Public Contract
B) Fair Labor Standards Act
C) Civil Rights Act
D) Davis-Bacon Act
Q4) Job evaluations are used to determine the pay scale of all employees in an organization from hourly workers to the CEO.
A)True
B)False
Q5) Explain the equity theory of motivation.What are the four forms of equity?
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Chapter 12: Pay for Performance and Financial Incentives
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Q1) In Vroom's theory of motivation,motivation is equal to E * I * V,where I represents ________.
A) intrinsic needs
B) internalization
C) instrumentality
D) incentives
Q2) Tanner's employer puts a predetermined portion of profits into a trust account for Tanner's retirement.Which of the following is most likely the type of profit-sharing plan used by Tanner's employer?
A) deferred profit-sharing plan
B) Lincoln incentive system
C) Jefferson incentive system
D) gainsharing plan
Q3) Annual bonus plans are long-term incentives,and stock options are short-term incentives.
A)True
B)False
Q4) Employers may award merit pay as traditional merit increases that increase an employee's base pay or as a lump sum merit raise.Explain the pros and cons of these two choices.
Page 14
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Chapter 13: Benefits and Services
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Q1) What are vested funds? What is the difference between cliff vesting and graded vesting?
Q2) Which of the following best describes the purpose of the Newborn Mother's Protection Act?
A) guarantee pension plans and health insurance coverage for female employees who have recently given birth
B) prohibit employer health plans from using incentives to encourage employees to leave the hospital after childbirth sooner than legally required
C) prevent employers from discriminating against women affected by pregnancy or childbirth in respect to benefits coverage
D) set minimum requirements for accessing the health records of female employees
Q3) All of the following are the most likely reasons that mental health costs are rising EXCEPT ________.
A) increased drug abuse within society
B) more mental health referrals by specialists
C) mental health claims triggering health care claims
D) laws requiring employers to offer mental health benefits
Q4) What are the three types of benefits provided by Social Security?
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Chapter 14: Ethics and Employee Rights and Discipline
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Q1) All of the following are examples of insubordination EXCEPT ________.
A) publicly criticizing a supervisor
B) disregarding the chain of command
C) repeatedly failing to perform tasks
D) deliberately defying company rules
Q2) According to surveys,at work,fair treatment reflects concrete actions such as "Employees are treated with respect" and ________.
A) properly served
B) treated fairly
C) terminated
D) not abused
Q3) The four main types of privacy upheld by courts are intrusion,publication of private matters,disclosure of medical records,and appropriation of an employee's name or likeness for commercial purposes.
A)True
B)False
Q4) What is nonpunitive discipline? What are the steps of the nonpunitive discipline process? If you were a manager,would you use a system of traditional discipline or nonpunitive discipline? Why?
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Chapter 15: Labor Relations and Collective Bargaining
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Q1) Union authorization cards serve all of the following functions EXCEPT ________.
A) subjecting the employee to union rules
B) stating that the employee has applied for membership
C) enabling employers to modify employment conditions
D) designating the union as a bargaining representative
Q2) According to the Landrum-Griffin Act,national and international unions must elect officers at least once every ________ years.
A) two
B) three
C) four
D) five
Q3) All of the following are examples of permissible bargaining items EXCEPT
A) cafeteria prices
B) severance pay
C) scope of bargaining unit
D) pension benefits for retired employees
Q4) What are the five unfair employer labor practices that the Wagner Act deemed unfair and considered "statutory wrongs"?
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Chapter 16: Employee Safety and Health
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Q1) Woodworking machines,flywheels,and saws cause the most serious workplace injuries.
A)True
B)False
Q2) According to OSHA,which of the following would most likely be considered the highest priority?
A) investigating the occurrence of a fatality
B) inspecting a site where there may be imminent danger
C) conducting random inspections and follow-up inspections
D) conducting a special-emphasis inspection aimed at a high-hazard industry
Q3) New computers emit chemical fumes,which are linked to sick building syndrome symptoms like headaches and runny noses.
A)True
B)False
Q4) Which of the following is the supervisor's primary role in safety?
A) conducting daily safety inspections of the workplace
B) helping workers file claims for job-related injuries
C) alerting top management to OSHA inspections
D) setting health and safety standards for the firm
Q5) What steps are involved in a basic industrial hygiene program?
Page 18
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Chapter 17: Managing Global Human Resources
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Q1) In China,qualified job candidates are most likely to be interested in a firm that offers
A) signing bonuses
B) performance-based pay
C) job expansion opportunities
D) training and development programs
Q2) Effective off shoring depends heavily on HR managers to identify high-quality,low-cost talent overseas and to assess a country's literacy rates and working conditions.
A)True
B)False
Q3) Which of the following corporate divisions plays the greatest role in offshoring?
A) marketing
B) accounting
C) manufacturing
D) human resources
Q4) Explain the meaning of ethnocentrism,polycentrism,and geocentrism and how those values might affect a multinational company's staffing policy.
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Chapter 18: Managing Human Resources in Entrepreneurial Firms
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Q1) Managers who prepare for an interview using the streamlined interview process should focus on all of the following factors about a candidate EXCEPT ________.
A) personality
B) age and skills
C) work motivation
D) knowledge and experience
Q2) A human resources information system helps managers make effective decisions by ________.
A) providing detailed information about tax liabilities
B) automatically updating employee records and data
C) regularly generating standardized, summarized reports
D) providing data about a firm's customer orders and returns
Q3) In order to recruit top-quality employees,the majority of small businesses offer retirement benefits.
A)True
B)False
Q4) According to Stephen Covey,what can small businesses do to provide job-related training without actually establishing expensive formal training programs?
Page 20
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