IT Systems Management Test
Bank
Course Introduction
IT Systems Management introduces the principles, practices, and tools essential for administering and maintaining organizational information technology infrastructures. The course covers topics such as system configuration and deployment, network and server management, routine maintenance, security procedures, backup and disaster recovery, and troubleshooting. Students will gain practical experience in monitoring system performance, applying updates, managing user access, and ensuring compliance with organizational policies. By the end of the course, learners will be equipped with the foundational skills to effectively support and optimize IT systems in diverse business environments.
Recommended Textbook Systems Analysis and Design 9th Edition by
Kenneth E. Kendall Julie E. Kendall
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16 Chapters
1267 Verified Questions
1267 Flashcards
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Page 2
Chapter 1: Systems, Roles, and Development Methodologies
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75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/30163
Sample Questions
Q1) The three major tools for analyzing structured decisions are structured English, decision tables, and decision trees.
A)True
B)False
Answer: True
Q2) The open source software community is a monoculture, a single unified community.
A)True
B)False
Answer: False
Q3) An analyst should choose the Systems Development Life Cycle approach when:
A)systems have already been developed and documented using SDLC.
B)it is important to document each step of the way.
C)upper-level management feels more comfortable or safe using SDLC.
D)there are adequate resources and time to complete the full SDLC.
E)communication of how new systems work is important.
F)All of the above.
G)None of the
Answer: F
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3
Chapter 2: Understanding and Modeling Organizational Systems
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Sample Questions
Q1) Middle Management forms the second, or intermediate, tier of the three-tiered management system.
A)True
B)False
Answer: True
Q2) A primary use case describes the standard flow of events in the system.
A)True
B)False
Answer: True
Q3) An entity that joins two other entities is called:
A)a fundamental entity.
B)an associative entity.
C)an attributive entity.
D)a linking entity.
Answer: B
Q4) The communicates relationships handles exceptions to the basic use case.
A)True
B)False
Answer: False
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Chapter 3: Project Management
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Sample Questions
Q1) Feedback gives information about the gap between actual and intended performance.
A)True
B)False
Answer: True
Q2) The longest path through a PERT diagram is called:
A)slack time.
B)the precedent activity path.
C)maximum path time.
D)the critical path.
Answer: D
Q3) When assembling a team, a project manager should look for people with both experience and enthusiasm.
A)True
B)False
Answer: True
Q4) When trying to define the problems, try to witness the problem first hand.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Information Gathering: Interactive Methods
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Sample Questions
Q1) JAD sessions may be used when:
A)user groups are restless and want something new.
B)organizational culture is very individualistic and the employees need to learn how to relate to one another.
C)the users are pressed for time and cannot get away for the block of time required for many interviews.
D)the questions are very closed and the analysts are not concerned about idea generation.
Q2) Characteristics are properties of people or things.
A)True
B)False
Q3) A(n)________ question has a finite number of responses.
A)closed
B)open
C)logical
D)key
Q4) Observers offer technical explanations and advice during a JAD session.
A)True
B)False
Q5) Describe a situation in which JAD would be ideal.
Page 6
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Chapter 5: Information Gathering: Unobtrusive Methods
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80 Verified Questions
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Sample Questions
Q1) A good rule of thumb is to interview at least five people on every level of the organization.
A)True
B)False
Q2) Which is the formula of the necessary sample size (n), where p is the proportion of the population having the attribute and p is the standard error of the proportion?
A) \( n=p(1-p)^{\sigma} p+1 \)
B) \( n=p(1-p) /{ }^{\sigma} p 2+1 \)
C) \( n=\mathrm{p}(1-\mathrm{p}) /{ }^{\sigma} \mathrm{p} 2 \)
D) \( n=p(1+p) /{ }^{\sigma} p 2+1 \)
Q3) If the stratified sample is done properly, a small number of people will adequately represent the entire organization.
A)True
B)False
Q4) Which of the following is not an element observed in STROBE?
A)office location
B)desk placement
C)office lighting
D)desk chair fabric
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Chapter 6: Agile Modeling and Prototyping
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74 Verified Questions
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Sample Questions
Q1) When doing pair programming, which person(s)chooses a partner programmer?
A)the programmers
B)management
C)the project leaders
D)the project team
Q2) Prototyping may be used as a replacement for the systems development life cycle.
A)True
B)False
Q3) Analysts can best reflect all of the four values through an attitude of humility.
A)True
B)False
Q4) When prototyping, it is essential that analysts work in ________ modules.
A)manageable
B)small
C)large
D)global
Q5) What are the four main guidelines that must be observed when integrating prototyping into the requirements determination phase of the SDLC?
Q6) What are the four kinds of prototyping?
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Chapter 7: Using Data Flow Diagrams
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Sample Questions
Q1) A CRUD matrix is used to show:
A)places in the system where the data is inaccurate.
B)where records are updated, added, deleted or used.
C)which Web pages are placed on a secure server.
D)the partitioning of data flow diagrams in a client/server environment.
Q2) The biggest advantage of the data flow approach lies in the conceptual freedom found in the use of the four symbols.
A)True
B)False
Q3) In a CRUD matrix, each row represents the data stores used for each: A)process.
B)database table.
C)data flow child diagram. D)activity.
Q4) Data flow diagrams must be drawn working from left to right on the page. A)True B)False
Q5) Describe each of the four data items that can be symbolized on a data flow diagram?
Page 9
Q6) List three of the five advantages of a logical data flow diagram.
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Chapter 8: Analyzing Systems Using Data Dictionaries
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Sample Questions
Q1) XML is used when users have different computer (systems)and software.
A)True
B)False
Q2) In XML, tags become the metadata.
A)True
B)False
Q3) Which of the following is a more precise way to define the content of an XML document?
A)a schema
B)a document attribute list
C)an ID REF, listing the identifiable elements of a document
D)an XML repository specifications document
Q4) XML is a way to define, sort, filter and translate data into a universal data language.
A)True
B)False
Q5) XML is used when other systems or external organizations use the same software.
A)True
B)False
Q6) Why are structural records used?
Page 10
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Chapter 9: Process Specifications and Structured Decisions
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Sample Questions
Q1) Use decision trees when not every condition is relevant to every decision.
A)True
B)False
Q2) Use decision trees when there are many repetitious actions.
A)True
B)False
Q3) Structured English can be more complex if blocks of (instructions)are ________ within each other to show hierarchy.
A)nested
B)grouped
C)selected
D)placed
Q4) In systems analysis, trees are used mainly for identifying and organizing conditions and actions in a completely structured decision process.
A)True
B)False
Q5) Use decision tables when the sequence of conditions and actions is critical.
A)True
B)False
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Chapter 10: Object-Oriented Systems Analysis and Design
Using Uml
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) ________ show the same information as a sequence diagram.
A)Communication diagrams
B)Concept diagrams
C)Structural diagrams
D)Behavioral diagrams.
Q2) What is UML? What are the three major elements of UML?
Q3) Which of the following is not a format for sending messages between classes on a sequence diagram?
A)messageName( )
B)messageName(parameter1, parameter2)
C)messageName(parameter1:returnValue, parameter2:returnValue)
D)messageName(paramete
Q4) Polymorphism is when the object-oriented program may have several versions of the same method with the same name in a superclass/subclass relationship.
A)True
B)False
Q5) Objects are part of a general concept called classes.
A)True
B)False
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Chapter 11: Designing Effective Output
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Sample Questions
Q1) The term "Web site" replaced the words "home page," indicating that the array of pages would have to be organized, coordinated, designed, developed, and maintained in an orderly process.
A)True
B)False
Q2) ________ output can alleviate some problems with the timing of output distribution.
A)Web-based
B)Printed
C)Hand-drawn
D)Faxed
Q3) JPEG image file formats are used for photographs.
A)True
B)False
Q4) Premium apps are usually priced at around $0.99 - $1.99 and are offered for basic users.
A)True
B)False
Q5) List three main ways in which presentations of output are unintentionally biased.
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Chapter 12: Designing Effective Input
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Sample Questions
Q1) An option box is used to select nonexclusive choices.
A)True
B)False
Q2) Dynamic Web pages change themselves as the result of the server action.
A)True
B)False
Q3) Which graphical user interface screen element is used to perform an action?
A)check box
B)command button
C)drop-down list box
D)list box
E)radio button
Q4) An example of an icon is a piece of paper image "thrown" into a wastebasket icon.
A)True
B)False
Q5) What are the four guidelines for good display design?
Q6) Ajax involves the use of JavaScript and extensible markup language (XML).
A)True
B)False
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Chapter 13: Designing Databases
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Sample Questions
Q1) Which is not an effectiveness objective of the database?
A)ensuring that data can be shared among users for a variety of applications
B)ensuring all data required for current and future applications will be readily available
C)allowing the database to evolve and the needs of the users to grow
D)allowing users to construct their personal view of the data without concern for the way the data are physically stored
E)maintaining data that are both accurate and inconsistent
Q2) The integrity constraint that ensures that every many record in a one-to-many relationship has a matching record in the one file is called:
A)entity integrity.
B)referential integrity.
C)domain integrity.
D)ordinal integrity.
E)cardinal integrity.
Q3) One of the primary advantages of the relational structure is that ad hoc queries are efficiently handled.
A)True
B)False
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15
Chapter 14: Human-Computer Interaction
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Sample Questions
Q1) The foremost concern when designing from an HCI perspective will always be assisting a user in accomplishing a task, set by the organization, with the use of technology.
A)True
B)False
Q2) The over arching goal of human-computer interaction is to achieve efficiency.
A)True
B)False
Q3) ________ in HCI refers to a combination of the efficiency involved in performing a task and the quality of the work that is produced by the task.
A)Performance
B)Fit
C)Task
D)Well-being
Q4) When two or more APIs are used together they form a GUI.
A)True
B)False
Q5) What are the seven situations that require feedback for users?
Q6) List three ways to notify a Web user that the input is not in the correct form.
Q7) Define HCI.What is performance in the HCI context?
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Chapter 15: Designing Accurate Data Entry
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Sample Questions
Q1) Credit card processing uses a check digit formula called the Luhn formula.
A)True
B)False
Q2) Accuracy is improved by better feedback.
A)True
B)False
Q3) If codes must be long, they should be broken up into subcodes.
A)True
B)False
Q4) Classification codes are used to:
A)group data according to a common characteristic.
B)control the sequence of data by ensuring that a class of codes has all unique values.
C)disguise data within a classification, that is, ensure security for classified data.
D)encrypt data according to a security class.
E)enable users to understand the components or classes of data within a larger code.
Q5) What is the purpose of using a mnemonic code for data?
Q6) List six of the nine data entry methods mentioned in the book.
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Page 17
Chapter 16: Quality Assurance and Implementation
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Sample Questions
Q1) The fields of disaster preparedness and disaster recovery are independent of each other.
A)True
B)False
Q2) In a structure chart, the arrows with the empty circles are called ________, while the arrows with the filled-in circles are called control flags.
A)data-couples
B)control labels
C)data-flags
D)control modules
Q3) One way to evaluate your Web site is to find out more about the Web site's visitors.
A)True
B)False
Q4) At the stage of full systems testing with live data, operators and end-users become actively involved in testing.
A)True
B)False
Q5) Define what is meant by doing a structured walkthrough.Who should be involved?
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Page 18