IT Strategy and Management Study Guide Questions
Course Introduction
IT Strategy and Management explores the alignment of information technology with organizational goals, focusing on the formulation, implementation, and evaluation of IT strategies to drive business value. The course examines the role of IT in competitive advantage, decision-making, and innovation, as well as IT governance, risk management, and resource allocation. Through case studies and practical frameworks, students learn how to assess current IT capabilities, develop strategic IT plans, manage digital transformation, and lead technology teams effectively in dynamic business environments.
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Enterprise Systems for Management 2nd Edition by
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Page 2
Luvai Motiwalla
Chapter 1: Introduction to Enterprise Systems for Management
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Sample Questions
Q1) When an ERP system is upgraded, this means that the IT staff will have to upgrade not only the existing application, but also any ________ they have made.
A) modifications
B) protections
C) designs
D) decisions
E) clarifications
Answer: A
Q2) An ERP system works on a(n) ________ database that allows various departments to share information and communicate with each other.
A) silo
B) ERP
C) single
D) archive
E) none of the above
Answer: C
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Page 3
Chapter 2: Systems Integration
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Q1) Information systems that work independently and are grouped by the various functions and/or departments are known as silos.
A)True
B)False
Answer: True
Q2) Organizations have horizontal and vertical divisions.
A)True
B)False
Answer: True
Q3) Hershey's ERP project failed initially because they failed to break their existing:
A) chocolate bars.
B) functional silos.
C) cross-functional roles.
D) hardware resources.
E) software development patterns.
Answer: B
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Page 4
Chapter 3: Enterprise Systems Architecture
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Sample Questions
Q1) The HR module is usually the last module implemented by companies.
A)True
B)False
Answer: False
Q2) The ________ module uses data collection technologies such as RFID and bar codes to improve resource allocation for cross-docking processes.
A) procurement
B) production
C) transportation
D) sales
E) accounting
Answer: A
Q3) In ________ environments, clients only need access to the Internet and a standard browser like Internet Explorer with a few plug-ins to interact with ERP applications.
A) server-centric
B) web-based
C) client-centric
D) n-tier client/server
Answer: A
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Page 5
Chapter 4: Development Life Cycle
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Sample Questions
Q1) Most ERP vendors and consultants try to compete against each other by having different:
A) databases.
B) application servers.
C) implementation methodologies.
D) APIs.
E) GUIs.
Q2) The SDLC process involves high-level problems and so doesn't require technical problem solving skills.
A)True
B)False
Q3) Consultants may use scripts and ________ to help automate some of the more common tasks that occur during an implementation.
A) wizards
B) merlins
C) consultants
D) hardware
E) none of the above
Q4) Describe the main phases or stages of the traditional ERP life cycle.
Q5) Describe a methodology for rapid system development.
Page 6
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) What are some of the different sub-teams that will work with the overall implementation team?
Q2) Application software is the programs or ________ that help in the development, monitoring, and integration of ERP software.
A) legacy systems
B) utility software
C) databases
D) system software
Q3) ERP systems work on all operating systems except Linux.
A)True
B)False
Q4) The ________ Committee will oversee the project's efforts and ensure appropriate leadership.
A) Executive
B) Steering
C) Governance
D) ERP
E) none of the above
Q5) What is meant by ERP governance?
Q6) How do ERP systems make use of database technology?
Page 7
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Chapter 6: Software and Vendor Selection
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Q1) Companies often turn to professional ________ companies for their ERP implementations instead of contracting with the software vendor to install and configure their new ERP system.
A) development
B) consulting
C) outsourcing
D) integration
E) data migration
Q2) The final step in the ERP purchasing process is to release the request for bid to the vendors.
A)True
B)False
Q3) Once the departmental functions and business processes have been documented, a written request, or ________ is sent to potential ERP vendors asking for information.
A) RFI
B) RFP
C) RFB
D) functional requirements analysis
Q4) What is meant by TCO and how is it used to evaluate ERP system bids?
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Chapter 7: Operational and Post Implementation
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Q1) After the implementation, data migration must be conducted periodically to ensure that the system is being used correctly and that data entry processes are being followed.
A)True
B)False
Q2) If the ERP system is turned on for the first time on Monday and sales people cannot login to get their sales report, this would be an example of a stabilization issue that needs to be tracked and debugged.
A)True
B)False
Q3) Post production design is concerned with managing the daily operations of the new ERP system.
A)True
B)False
Q4) What is knowledge transfer and why is it important for ERP implementations?
Q5) System process questions are usually handled by the vendor experts in the second tier of the support process.
A)True
B)False
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Chapter 8: Program and Project Management
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Q1) Because they may have to look outside the company for skilled ERP consultants, the project ________ may depend on when the key staff are in place.
A) training
B) go live date
C) start date
D) stabilization
Q2) The primary goal of an ERP system should be to upgrade existing legacy systems to a more robust ERP system.
A)True
B)False
Q3) Scope creep can quickly lead to missed deadlines and project budget savings.
A)True
B)False
Q4) What is "program management" and how is it different from the idea of project management?
Q5) ERP project team members don't need to have functional or technical expertise in a specific area.
A)True
B)False
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Chapter 10: Global, Ethics, and Security Management
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Q1) Outsourcing by its very nature forces a more process-oriented perspective on the company.
A)True
B)False
Q2) What is the SaaS model and how is it impacting ERP systems?
Q3) An individual's right to privacy must be balanced with:
A) corporate social responsibility.
B) business process efficiencies.
C) the cost of maintaining the data.
D) the public's right to know.
Q4) Ethics are developed through culture, values, and the ________ system of the individual with influences from family and society.
A) thought
B) belief
C) political
D) corporate
Q5) How can companies guard themselves from lack of performance on the part of consulting partners?
Q6) How should an organization with an ERP system plan for a disaster?
Q7) How has the need for SOX compliance impacted ERP systems?
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Chapter 11: Supply Chain Management
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Sample Questions
Q1) DCOM and CORBA make application integration easier by providing a standard set of:
A) protocols.
B) data conversion formats.
C) user profiles.
D) APIs.
Q2) ________ is the technology at the heart of the SOAP communication protocol that helps define a new way for processes on different systems to communicate.
A) Database
B) XML
C) DCOM
D) SCM
Q3) ERP vendors are adding more ________ functionality to their products and this is helping to blur the line between them.
A) data mining
B) system security
C) SCM
D) SFA
Q4) What are some of the processes supported by SCM?
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Chapter 12: Customer Relationship Management
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Q1) CRM project deadlines should be firm to account for the organizations ability to change and not simply adhering to a delivery schedule set by a vendor.
A)True
B)False
Q2) How is the focus of CRM now shifting from its tactical to its strategic impact?
Q3) A recent Gartner study showed that ________ percent of all CRM initiatives fail.
A) 30
B) 50
C) 75
D) 80
Q4) CRM provides support for front-end customer facing functionality.
A)True
B)False
Q5) The second generation of CRM systems provided a(n) ________ view of every customer interaction with the organization.
A) planned
B) holistic
C) transactional
D) collaborative
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Chapter 9: Organizational Change and Business Process
Reengineering
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Sample Questions
Q1) Benefits of implementing BPM include:
A) employees work longer hours.
B) smooth business operations.
C) low efficiency reduces costs.
D) employees don't feel worse off.
E) none of the above
Q2) What does a BPR study do?
Q3) A BPR study should set the stage for the actual ERP implementation.
A)True
B)False
Q4) BPR is often equated with ________.
A) leadership
B) status quo
C) downsizing
D) stealing
E) none of the above
Q5) In most cases, an ERP system will immediately increase profits and provide a short term return on investment.
A)True
B)False
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