IT Strategy and Management Practice Questions
Course Introduction
IT Strategy and Management focuses on the principles and practices involved in aligning information technology initiatives with business objectives. This course explores the development of IT strategies, governance frameworks, and management methodologies that enable organizations to leverage technology for competitive advantage. Students will examine topics such as strategic planning, resource allocation, risk assessment, IT project management, and performance measurement. Emphasis is placed on real-world case studies, trends in digital transformation, and the role of IT leadership in driving innovation and operational efficiency across various sectors.
Recommended Textbook
Managing and Using Information Systems A Strategic Approach 6th Edition by Keri E. Pearlson
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14 Chapters
727 Verified Questions
727 Flashcards
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Page 2
Chapter 1: Introduction
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Sample Questions
Q1) Information for top management is usually based on a long time horizon, with great detail and high structuredness.
A)True
B)False
Answer: False
Q2) If a manager exhibits creativity, curiosity, and confidence, we would say that he or she supports the role of ______ very well.
Answer: visionary
Q3) The Chief Technology Officer of Wal-Mart states that every company is becoming a ______ company.
Answer: tech or technology
Q4) Which of the following is not a Decisional role?
A) Entrepreneur
B) Disturbance handler
C) Negotiator
D) Resource allocator
E) Spokesperson
Answer: E
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Page 3
Chapter 2: The Information Systems Strategy Triangle
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Sample Questions
Q1) The general manager for a retail clothing outlet was recently cited as saying, "IT is the cornerstone of our company. All of our decisions are based on the sophisticated systems that we have deployed throughout our organization. IT drives our decisions." What position should the manager hold regarding IT and its influence on decision making?
A) IT should drive business decisions.
B) Organizational goals should drive IT decisions.
C) Organizational strategy should drive IS decision making.
D) Business strategy should drive IS decision making
E) All strategy should be driven by IT strategy.
Answer: D
Q2) GE employees develop a DYB strategy to destroy an existing competitive advantage so that they can then find fresh new ways to serve the customer by next applying a ________ strategy.
Answer: Grow your business or GYB
Q3) CRM stands for ________________.
Answer: Customer Relationship Management
Q4) Social business opportunities fall into one of three categories: collaboration, engagement or ______.
Answer: innovation
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Chapter 3: Strategic Use of Information Resources
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Sample Questions
Q1) Zara's use of information resourses has given it a substantial advantage over its competitors.
A)True
B)False
Answer: True
Q2) Which "view," applied in the area of Information Systems, helps identify two subsets of information resources: those that enable a firm to attain competitive advantage and those that enable a firm to sustain the advantage over the long-term?
A) Resource-Based View
B) Information-System View
C) Information-Resource View
D) System-Based View
E) Organization View
Answer: A
Q3) The three major categories of IT capabilities are technical skills, management skills, and relationship skills.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Organizational Strategy and Information Systems
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Sample Questions
Q1) All of the following help to develop informal networks that play an important role in an organization EXCEPT for:
A) Job rotation
B) Company softball team
C) Virtual communities
D) Performance reviews
E) Attendance at a conference
Q2) All statements below are true about a matrix organization structure EXCEPT:
A) The design supports both function and purpose.
B) Operating complexities can be reduced by sharing information among management.
C) Workers are assigned to two or more managers.
D) One weakness is that multiple dimensions of a business are not integrated well with a matrix organization
E) Confusion must be dealt with through frequent meetings and conflict resolution sessions.
Q3) ________ reduces the operating complexity of a matrix organization.
Q4) The three components of the organizational strategy are organizational design, management control systems and _________.
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Chapter 5: Information Systems and the Design of Work
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Sample Questions
Q1) The factors driving the emergence of telecommuting include: changing demographics and lifestyle preferences, more powerful technologies, increasing reliance on web-based technologies, and _____________________.
Q2) The Internet greatly enhances collaboration.
A)True
B)False
Q3) Team members who are _______________ and prefer to do several activities at one time may want to have IM or VOIP available to them so that they can communicate with their colleagues and still work on other tasks.
A) bichronous
B) monochronous
C) asynchronous
D) synchronous
E) polychronous
Q4) The Technology Acceptance Model states that the two main drivers of system use are management mandates and incentives.
A)True
B)False
Q5) Explain how IS radically changed the paper maker's work at a paper mill.
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Chapter 6: Information Systems and Business Transformation
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Sample Questions
Q1) Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan's transformation?
A) ERP
B) SCM
C) PLM
D) TQM
E) NPD
Q2) ERP has all the following advantages except:
A) Modules throughout a corporation can communicate with each other
B) While purchasing is difficult, the vendors such as SAP make it worthwhile due to easy implementation
C) Have predefined software that represents "pretty good practices" or even "best practices"
D) Enables standardized procedures in an organization
E) Reduces inconsistent data stored in various locations of the organization
Q3) A business uses __________to measure the critical success dimensions of a business process.
Q4) What does SCM stand for?
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Chapter 7: Architecture and Infrastructure
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Sample Questions
Q1) As a small, newly formed organization, which IT architecture do you think you would choose and why?
Q2) Using a cloud service from Amazon.com, the New York Times was able to
A) Establish a strong social media presence.
B) Virtualize its mobile application.
C) Quickly digitize old articles without needing to purchase additional infrastructure components.
D) Build a web-based application to search past articles for keywords
E) Standardize its virtualization infrastructure.
Q3) As a result of social business, companies are being asked to include _______ in their architecture.
Q4) _______________________ is the architecture where significant hardware, software and possibly even data elements reside on the Internet.
A) Internet-oriented architecture
B) TCP/IP architecture
C) Web or Cloud-based architecture
D) Mobile architecture
E) Centralized architecture
Q5) Why would an organization use cloud computing for its IT infrastructure needs?
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Chapter 8: Security
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Sample Questions
Q1) It is estimated that ___ % of all firms have been breached:
A) 5% or less
B) 10% to 20%
C) 40% to 60%
D) 70% to 90%
E) Over 95%
Q2) This is a situation in which the thief counterfeits a different person's address
Q3) Two factor authentication is when you use two different methods for people trying to use the system. For instance, you can use a password and a challenge question
A)True
B)False
Q4) You can purchase stolen credit cards on the "deep web" using a browser called "Tor." A)True
B)False
Q5) What security and controls should a company use to protect its computer infrastructure? Why do managers need to be involved in the decisions about security and control measures?
Q6) What is a challenge question?
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Chapter 9: The Business of Information Technology
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Sample Questions
Q1) Activity based costing _____________
A) groups costs into meaningful buckets that are then distributed based on the activity or product they support.
B) is useful for allocating small project work.
C) charges all costs to "cost centers".
D) considers only initial capital investments.
E) calculates ongoing maintenance costs.
Q2) Which dimension of the balanced scorecard answers the question "How do we look to shareholders?"
A) Customer perspective
B) Innovating and learning perspective
C) Internal business perspective
D) Financial perspective
E) Supplier perspective
Q3) The business side of IT is very different from the business itself.
A)True
B)False
Q4) This costing technique looks beyond the initial capital investment of an IT solution and includes costs associated with technical support, administration, training and system retirement.
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Chapter 10: Governance of the Information Systems Organization
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Sample Questions
Q1) This term is used to describe the increasingly powerful tools available to consumers that are impacting corporations.
Q2) All of the following are mechanisms that can be created to ensure good IT governance EXCEPT:
A) Policies
B) Review boards
C) Steering Committees
D) Consultants
E) IT Governance Council
Q3) After Intel faced strong shifts in technologies, such as cloud services, social networking, mobile devices, etc., Intel realized that it needed to establish better governance, creating a _______________.
A) Employee boards
B) Customer boards
C) Security committees
D) Information governance boards
E) Higher control framework
Q4) Explain the value steering committees offer the IT organization.
Page 12
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Chapter 11: Information Systems Sourcing
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Sample Questions
Q1) If a company decides to make and develop IS, they are using this type of sourcing.
A) Outsourcing
B) Cloud computing
C) Inshoring
D) Offshoring
E) Insourcing
Q2) This is the most traditional approach to sourcing.
Q3) Outsourcing to a company located in the same time zone is referred to as this type of sourcing.
A) Farshoring
B) Nearshoring
C) Zoneshoring
D) Insourcing
E) Cloud computing
Q4) Compare and contrast cloud computing with offshore outsourcing.
Q5) Cloud computing is a form of outsourcing in which IT services are provisioned over the __________.
Q6) This is the most widely used form of cloud computing.
Q7) This was the first country to make IT outsourcing a total industry.
Page 13
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Chapter 12: Managing IT Projects
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Sample Questions
Q1) List one example of open source software.
Q2) In calling something a "project," the issues of uniqueness and temporariness are very important.
A)True
B)False
Q3) Increasing project success requires gaining commitment from stakeholders. All of the following help to sustain that commitment for the life of the project EXCEPT:
A) Continually reminding stakeholders of the project benefits
B) Placing key stakeholders on the project team
C) Encouraging the project sponsor to provide public support for the project
D) Surprising the stakeholders by keeping the system's workings a secret
E) Assigning the right leader to be the project sponsor
Q4) Agile development tends to be _______-oriented rather than process-oriented.
Q5) Project risk is a function of these 3 determinants.
Q6) According to Brooks, adding extra personnel to a system project more often makes it later, not earlier.
A)True B)False
Q7) What are the three outside elements of the project triangle?
Page 14
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Chapter 13: Business Intelligence Knowledge Management and Analytics
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Sample Questions
Q1) This company approach is one in which facts are gathered and analyzed as the first step in decision making.
A) Information-driven management
B) Hierarchical structure
C) Network structure
D) Evidence-based management
E) Social analytics
Q2) Tacit knowledge is easy to formalize.
A)True
B)False
Q3) These are collections of data designed to support management decision making, and sometimes serve as repositories of organizational knowledge.
A) Data-marts
B) Data containers
C) Data warehouses
D) Data storage centers
E) RAID
Q4) Business intelligence is a more specific form of knowledge management that seeks to extract knowledge from ______.
Page 15
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Chapter 14: Privacy and Ethical Considerations in Information Management
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Sample Questions
Q1) In today's digital word, individuals can control their privacy through ______, consent, and correction.
Q2) This theory of normative business ethics seeks to create value for people in a manner that is just and nondiscriminatory.
A) Stakeholder theory
B) Investor theory
C) Social contract theory
D) Shareholder theory
E) Stockholder theory
Q3) A manager who primarily focuses on the shareholders of the corporation rather than all of the vested parties in the businesses operations and activities is practicing which theory of normative business ethics?
A) Stakeholder theory
B) Investor theory
C) Stockholder theory
D) Shareholder theory
E) Social contract theory
Q4) Give an example of U.S. legislature designed to ensure the privacy and protection of information for a specific industry.
Page 16
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