IT Strategy and Management
Mock Exam
Course Introduction
IT Strategy and Management explores the critical role of information technology in shaping and driving organizational success. The course examines how IT aligns with business strategies to create competitive advantages, foster innovation, and improve operational efficiency. Students learn frameworks and methodologies for developing, implementing, and managing IT strategies, including governance, risk management, and resource allocation. Through case studies and practical assignments, participants gain skills to assess technological trends, manage IT projects, and balance the demands of stakeholders in a rapidly evolving digital landscape.
Recommended Textbook
Managing and Using Information System 5th Edition by Keri E. Pearlson
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12 Chapters
637 Verified Questions
637 Flashcards
Source URL: https://quizplus.com/study-set/1757
Page 2
Chapter 1: Linking Systems Strategy and the Organization
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47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/34994
Sample Questions
Q1) In order to assess the critical issues in information management,a manager should know the IS infrastructure components.These are hardware,software,network and _______.
Answer: data
Q2) The ________________________ is a plan articulating where a business seeks to go and how it expects to get there.
A)vision statement
B)mission statement
C)stakeholder statement
D)stockholder statement
E)business strategy
Answer: E
Q3) Apple's introduction of the iPhone while iPod sales were still very strong is an example of DYB.
A)True
B)False
Answer: True
Q4) CRM stands for ________________.
Answer: Customer Relationship Management
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Chapter 2: Strategic Use of Information Resources in a Global Economy
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) In order to maximize the effectiveness of an organization's business strategy,the manager must be able to identify and use information resources.
A)True
B)False
Answer: True
Q2) A firm's IS strategy and organizational strategy focus more on its external requirements than internal requirements.
A)True
B)False
Answer: False
Q3) Facebook offers services that many individuals have adapted to,making it difficult for them to choose another social networking site.It can be said that Facebook has protected itself from which competitive force?
A) Bargaining power of suppliers
B) Threat of substitute products
C) Potential threat of new entrants
D) Bargaining power of buyers
E) Industry collaboration
Answer: C
Page 4
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Chapter 3: Organizational Strategy: Managerial Levers
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) The use of performance data by managers is generally welcomed by workers and nonthreatening to workers when the data is used for compensation rather than to improve performance.
A)True
B)False
Answer: False
Q2) This type of organizational structure is based upon the concepts of division of labor,specialization,and unity of command. Key decisions are made at the top and filter down through the organization.
A) Hierarchical
B) Networked
C) Flat
D) Matrix
E) Social Answer: A
Q3) ________ reduces the operating complexity of a matrix organization. Answer: IS
Q4) A ________ organization allows a firm to concentrate on both function and purpose.
Answer: Matrix
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Chapter 4: Work Design: Enabling Global Collaboration
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) An advantage of virtual teams is that members in different parts of the world can cooperate to get work done faster due to time zone differences. What is this called?
Q2) Describe one job that once existed but today is obsolete (or is slowly becoming obsolete) because of technology.
Q3) What looks and acts like the Internet,but it is comprised of information used exclusively with a company and unavailable to the Internet community as a whole?
A) Web Portal
B) Intranet
C) VoIP
D) Groupware
E) VPN
Q4) All of the following are new types of jobs created by the growing reliance on technology EXCEPT:
A) Database administrator
B) Web site designers
C) Network security advisor
D) Editors/writers
E) Social media specialists
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Chapter 5: Building and Changing Global Business Processes
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:
A) Encourage duplication of data
B) Centralize decision making
C) Make effective use of organizational databases
D) Unify operations
E) Standardize processes
Q2) Personnel often react more favorable to incremental change rather than radical change because incremental change gives them control and ownership of improvements.
A)True
B)False
Q3) Describe a business process by identifying the input to the process,some tasks associated with the process,the output of the process and a metric that could measure its effectiveness.
Q4) The reason some supply chains are succumbing to the "neighborhood effect" in which factories are built closer to suppliers and consumers is to reduce _______ costs.
Q5) List one of the largest enterprise systems vendors as identified in this chapter.
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Chapter 6: Information Systems Strategy: Architecture and Infrastructure
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/34999
Sample Questions
Q1) _______________________ is the architecture where significant hardware,software and possibly even data elements reside on the Internet.
A) Internet-oriented architecture
B) TCP/IP architecture
C) Web-based architecture
D) Mobile architecture
E) Centralized architecture
Q2) This architecture is a complex framework whose main objective is to map how the organization's IT supports the business processes.
A)Centralized architecture
B)Decentralized architecture
C)Service-oriented architecture
D)Web-based architecture
E)Enterprise architecture
Q3) The idea of concurrently designing IT and business processes is outdated.Instead,IT should be aligned with existing business processes.
A)True
B)False
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Chapter 7: Cost Recovery of Information Systems
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67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/35000
Sample Questions
Q1) Denise works for a company where the IT department charges her department for actual usage of a SharePoint server,determining how often users log in and how much storage space her department consumes. What type of IT funding model is the company deploying?
A) Allocation method
B) Corporate budget method
C) Usage method
D) Distributed method
E) Chargeback method
Q2) This costing technique looks beyond the initial capital investment of an IT solution and includes costs associated with technical support,administration,training and system retirement.
Q3) Two methods for communicating metrics are dashboards and _______.
Q4) Critical to the business case is the identification of both _________ and
A) costs, risks
B) costs, benefits
C) advantages, disadvantages
D) assumptions, risks
E) benefits, detriments
Page 9
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Chapter 8: Governance of the Information Systems Organization
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/35001
Sample Questions
Q1) Explain the role the IT organization has in ensuring a company's Sarbanes-Oxley compliance.
Q2) Explain the value steering committees offer the IT organization.
Q3) This IT governance archetype consists of C-level executives and at least one other business group.An IT executive may be an additional participant.
A) Business monarchy
B) IT monarchy
C) Feudal
D) Federal
E) IT Duopoly
Q4) IT governance has two major components: the assignment of decision-making authority and responsibility,and the __________________________.
A) cost considerations
B) decision rights
C) business plan
D) capability maturity model
E) decision-making mechanisms
Q5) Detail the 3 stages of business continuity planning.
Page 10
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Chapter 9: Sourcing Information Systems Around the World
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/35002
Sample Questions
Q1) Organizations may shy away from cloud computing because _________
A) it does not support multiple time zones.
B) it costs more money than offshoring.
C) of increased data security and privacy concerns.
D) SLAs cannot be established.
E) long term contracts are required.
Q2) Only large,multi-national organizations pursue outsourcing arrangements.
A)True
B)False
Q3) Which one of the following is a driver for outsourcing?
A) Reduced capacity.
B) Ease of transition to new technologies
C) Increase supplier relations
D)Growth of data centers
E) All of the above.
Q4) Make the argument for why an outsourcing provider may actually provide better data security than an organization's IT organization can.
Q5) This is the most widely used form of cloud computing.
Q6) This was the first country to make IT outsourcing a total industry.
Q7) This is the most traditional approach to sourcing.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing Projects in a Global Ecosystem
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/35003
Sample Questions
Q1) An organization may convert from an old system to a new system by choosing to run both the old and new systems at the same time until the new system is fully accepted.This is known as __________.
A) Cutover
B) Parallel conversion
C) Direct cutover
D) Agile development
E) SDLC
Q2) All projects today involve both information technology and information flow components.
A)True
B)False
Q3) Small projects are often low in complexity,low in clarity and also low in risk.
A)True
B)False
Q4) Scope may be divided into product scope and __________ scope.
A) project
B) cost
C) time
D) sequence
Page 12
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Chapter 11: Business Analytics and Knowledge Management
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) To support the analytical needs of an organization,data warehouses need to be all of the following EXCEPT:
A) Scalable
B) Compatible with the IT infrastructure
C) Agile to support changing requirements
D) Secure
E) Inaccessible
Q2) This next generation of business intelligence is more proactive,dynamic and allows for instant,real-time querying of data.
Q3) Business analytics tools are used with data in the _____________ to gain insight and support decision making.
Q4) Knowledge management is the process that generates,captures,codifies and __________ knowledge across an organization in order to achieve a competitive advantage.
A) Analyzes
B) Transfers
C) Applies
D) Limits
E) Saves
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Chapter 12: Ethical Guidelines for Information Use
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/35005
Sample Questions
Q1) This theory of normative business ethics seeks to create value for people in a manner that is just and nondiscriminatory.
A) Stakeholder theory
B) Investor theory
C) Social contract theory
D) Shareholder theory
E) Stockholder theory
Q2) An Internet web site that wishes to abide by fair privacy practices will do all of the following EXCEPT:
A) Allow the consumer the choice to participate in the site or not
B) Post policies about how personal information gathered from consumers will be used
C) Afford the consumer the opportunity to view and contest the accuracy of the data collected
D) Secure collected consumer information
E) All of the above.
Q3) This is a crime in which the thief uses a victim's personal information to impersonate the victim.
Q4) This term is used to define energy-efficient computing resources.
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