IT Strategy and Governance
Textbook Exam Questions
Course Introduction
IT Strategy and Governance explores the frameworks, principles, and practices that align information technology with organizational goals to maximize value and manage risks. Students will learn how to develop and implement IT strategies that support business objectives, ensure regulatory compliance, and foster innovation. The course covers governance models, strategic planning, performance measurements, portfolio management, and the role of IT leadership in decision-making processes. Through case studies and real-world applications, learners will gain insights into balancing resources, managing change, and establishing policies that guide effective and ethical use of technology within organizations.
Recommended Textbook
Information Technology for Management 10th Edition by Efraim Turban
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14 Chapters
1696 Verified Questions
1696 Flashcards
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Chapter 1: Doing Business in Digital Times
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Routine formal business processes are referred to as ________.
Answer: standard operating procedures,or SOPs
Q2) Examples of _____________ that can be facilitated by digital technologies are credit approval,opening a new account,order fulfillment,and shipping a product.
A)Strategic activities
B)Business processes
C)Planning activities
D)Competitive advantages
Answer: B
Q3) What are the basic components of business processes?
A)Inputs and outputs
B)Data,knowledge,and activities
C)People,technology,and outputs
D)Inputs,activities,and deliverables
Answer: D
Q4) According to Porter's strategic planning model,an industry's profit potential is largely determined by the intensity of __________ forces within the industry.
Answer: Competitive
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Chapter 2: Data Governance and IT Architecture Support
Long-Term Performance
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) What is a data (or information)silo? What are the primary causes of data silos and why do they interfere with effective organizational operations?
Answer: Data (or information)silos are ISs that do not have the capability to exchange data with other ISs making timely coordination and communication across functions or departments difficult.Data silos exist when: -there's no overall IT architecture to guide IS investments, -poor data coordination,and -poor communication across the organization regarding information strategy Data silos support a single function,and as a result,do not support an organization's cross-functional needs.
Q2) A data center is designed and built to be scalable so the amount of storage and the workload it can handle changes without purchasing and installing more equipment. A)True
B)False
Answer: False
Q3) The cloud computing ___________ consists of SaaS,PaaS,and IaaS. Answer: stack
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Page 4
Chapter 3: Data Management, Big Data Analytics, and Records Management
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Improperly managed or destroyed business records become ________.
A)archives
B)liabilities
C)breach of contracts
D)lawsuits
Answer: B
Q2) _____________________ is a process used to analyze an organization's non-structured data that comes from word processing documents,social media,text messages,audio,faxes,memos,call center or claims notes,and so on.
Answer: Text mining
Q3) Databases are ________ because data are constantly being updated,added,or edited.
Answer: volatile
Q4) ______________ is a broad category that involves analyzing and interpreting words and concepts in context.
Answer: Text mining
Q5) ___________ and judgment are needed to interpret the output of data analytics.
Answer: Human expertise
5
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Chapter 4: Networks for Efficient Operations and Sustainability
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) .IT developers use APIs to quickly and easily connect diverse data and services to each other.
A)True B)False
Q2) The report Looking Further with Ford-2014 Trends identifies trends in how the technology explosion will affect consumer choices and behaviors.Which is not one of those trends?
A)We are actively harnessing people's energy and connections to develop the next generation of critical,thoughtful thinkers
B)With so much information at our fingertips,downtime has given way to filling every moment with bite-sized chunks of information,education,and entertainment.
C)Many organizations have adopted corporate social and environmental responsibility initiatives with a goal of reducing their networks' carbon footprints.
D)In an increasingly screen-saturated,multitasking modern world,more and more evidence is emerging to suggest that when we do everything at once,we sacrifice the quality -and often safety-of each thing we do..
Q3) ________ networking standards include 802.11b,802.11a,and 802.11g.
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Page 6
Chapter 5: Cybersecurity and Risk Management
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Storm worm,which is spread via spam,is a ________ agent embedded inside over 25 million computers.Storm's combined power has been compared to the processing power of ________.
A)botnet;a supercomputer
B)spyware;a DDoS attack
C)vector;zombies
D)spear phishing;a server
Q2) Attacks ________ could significantly disrupt the functioning of government and business-and trigger cascading effects far beyond the targeted sector and physical location of the incident.
A)By hacktivists
B)By hackers
C)On critical infrastructure
D)On industrial control systems
Q3) _______ are software programs that users download and install to fix a vulnerability.
Q4) Malware infected computers can be organized into networks called ________.
Q5) The practice of people bringing and using their own mobile devices for work purposes is called _________.
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Q6) Describe spear phishing.How does spear phishing work?
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Chapter 6: Attracting Buyers With Search, Semantic, and Recommendation Technology
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Systems are being developed that leverage big data streams from multiple sources to refine and enhance the performance of current systems.
A)True
B)False
Q2) List three search technologies that impact business.Briefly explain the function of each.
Q3) .________ search listings are a form of advertising and are purchased from search engine companies.
A)Informational
B)Organic
C)Paid
D)Transactional
Q4) By themselves,________ do not measure the financial performance of an ad campaign.But they are useful for evaluating many of the decisions that go into a campaign,such as keyword selection and ad copy.
A)Click through rates
B)Cost of customer acquisition
C)Keyword conversion
D)Return on advertising spend
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Chapter 7: Mobile Technologies and Commerce
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Diigo and Delicious are ________ tools.
A)Social bookmarking
B)Research
C)Discussion group
D)synchronous communication
Q2) Users are typically required to acknowledge they have read,understand and agree to the ________ before they are allowed to use the service.
A)Acceptable Use Policy
B)Intellectual Property Agreement
C)Terms of Service Agreement
D)User Agreement
Q3) ________ are buttons or features on non-Facebook sites that interact with Facebook in some way.
A)Facepiles
B)Open graphs
C)Plug-ins
D)Web 2.0
Q4) ________ is a social mention metric that measures the degree to which people who are talking about your brand will do so repeatedly
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Chapter 8: Retail, E-Commerce, and Mobile Commerce Technology
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Modern retailers will increasingly rely on data analytics to distinguish patterns or trends in consumer shopping behavior across channels to identify the best ways to satisfy customer needs.
A)True
B)False
Q2) Mobile visual search (MVS)technology is emerging as an alternative to QR codes.
A)True
B)False
Q3) An e-wallet is a software application that uses ________ to keep a user's data secure.
A)encryption
B)firewalls
C)anti-malware
D)cloud computing
Q4) Vertical exchanges serve one industry while horizontal exchanges serve many industries that use the same products or services.
A)True
B)False
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Q5) B2B comprises about _______ percent of e-commerce dollar volume.
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Chapter 9: Effective and Efficient Business Functions
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Google Customer Surveys is a service that publishers use to promote and sell their news content.
A)True
B)False
Q2) ________ are a set of written instructions on how to perform a function or activity.SOPs provide the framework for complex processes to be managed more effectively.
A)Mission statements
B)Organizational charts
C)SOPs
D)Strategic plans
Q3) HRM applications involve ethical issues,particularly in recruiting and selecting employees and in evaluating performance.
A)True
B)False
Q4) Relying on informal processes of control is a factor that increases a company's exposure to fraud.
A)True
B)False
Q5) A weakness in a(n)_______ is a major cause of fraud.
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Chapter 10: Strategic Technology and Enterprise Systems
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) A key factor in lowering manufacturing costs is inventory management-such as minimizing inventory errors and maintaining the optimal inventory level
A)True
B)False
Q2) Although most retailers are good at the front-end handling orders through their multiple channels,they tend to struggle to adapt their back-end order fulfillment processes.
A)True
B)False
Q3) Intangible CRM benefits are measured using ROI or net present value (NPV).
A)True
B)False
Q4) The focus on cost-cutting in the supply chain is squeezing out innovations in sustainability,even though executives believe these investments are important.
A)True
B)False
Q5) .A key factor in lowering manufacturing or production costs is________ management
Q6) An ERP interfaces with legacy applications through a(n)__________ layer.
Page 12
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Chapter 11: Data Visualization and Geographic Information Systems
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Key components of dashboards are design,API,access,and ______________.
A)Functionality
B)Mobility
C)Performance metrics
D)Accessibility
Q2) Data mashups and GIS are data integration technologies.
A)True
B)False
Q3) Which of the following statements about data analytics and visualization is false?
A)The ultimate goal of data analytics is to drive profits,and often that depends on learning how to manage assets.
B)It is easier to make sense of data than it is to collect the data.
C)Companies and/or entire industries are using data visualization and interactivity to improve decision speed and performance often with mobile displays.
D)Because of the demanding pace of their decisions,capital markets professionals use visualization for risk analysis,compliance monitoring,and fraud detection.
Q4) GIS can create maps with multiple layers of _______.
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Chapter 12: IT Strategy and Balanced Scorecard
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) A governance structure needs to be in place that crosses organizational lines and makes senior management responsible for the success of key IT initiatives.
A)True
B)False
Q2) Most business leaders believe that IT is critical to their companies' strategic success and all of them work with IT to achieve that success.
A)True
B)False
Q3) ________ occurs when a vendor develops a strategic application for a client and then uses it for other clients.
Q4) When an IT failure causes harm to customers,business partners,employees,or the environment,then regulatory agencies will hold the vendors accountable-and the public will too.
A)True
B)False
Q5) ________ is the ability to get data into and out of the cloud service.
Q6) _________ refers to systems development that is done by a third party or vendor.
Q7) What are the major reasons why organizations choose sourcing?
Page 14
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Chapter 13: Project Management and SDLC
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Michelle Symonds suggested a set of seven deadly sins of project management,that is,the common mistakes that companies commit that contribute to project failure.Which is not one of these deadly mistakes?
A)No organizing schedule
B)No project plan
C)No budget tracking
D)No change management process
Q2) _________ lets everyone know who is responsible for the completion of each of the tasks.
A)Milestones
B)Project plan review
C)Responsibility matrix
D)Gantt chart
Q3) The financial services sector has been compelled by strict international anti-money-laundering (AML)guidelines that require firms to _________.
A)know your customer
B)implement master data management
C)adhere to project portfolio management
D)demonstrate data consistency and accuracy
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Page 15
Chapter 14: Ethical Risks and Responsibilities of IT
Innovations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) With enormous demands for processing power,hardware matters more than ever in transforming enterprises into digital businesses.
A)True
B)False
Q2) 3D printers can use ________ electricity to produce a part than would have been used to produce the same part by nonadditive manufacturing.
A)Half the
B)Double the
C)10 times more
D)100 times more
Q3) Despite the challenges and lack of clear answers,ethics is important because it has become clear that relying on __________ alone to safeguard the community is insufficient.
A)Corporate policy
B)The law
C)Audit trails
D)Moral behavior
Q4) Discuss two technologies that are converging and,as a result,are blurring the digital and physical worlds.
Page 16
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