IT Project Management
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Course Introduction
IT Project Management provides students with essential knowledge and skills for planning, executing, and overseeing information technology projects. The course covers key concepts such as project life cycles, scope management, scheduling, budgeting, risk assessment, quality assurance, and stakeholder communication. Students will learn to use industry-standard project management tools and methodologies, including Agile and Waterfall approaches, to ensure the successful delivery of IT solutions. Through real-world case studies and practical assignments, students will gain hands-on experience in managing resources, coordinating team efforts, and adapting to changing project requirements within the dynamic field of information technology.
Recommended Textbook
Information Technology Project Management 9th Edition by Kathy Schwalbe
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Chapter 1: Introduction to Project Management
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Sample Questions
Q1) Until the 1980s, project management primarily focused on providing _____ and resource data to top management in the military, computer, and construction industries.
Answer: schedule
Q2) Steve, an engineer in a construction company, is at present working on a home construction project. The home is being built for the Robinson family, the owners of the home. Steve is working with his project team and support staff to ensure the project is completed on time. In such a scenario, the project sponsor is _____.
A) Steve
B) the support staff
C) the project team
D) the Robinson family
Answer: D
Q3) Project procurement management primarily involves identifying stakeholder needs while managing their engagement throughout the life of the project.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Project Management Information
Technology
Context
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Sample Questions
Q1) _____ is an organization's acquisition of goods and services from an outside source.
Answer: Outsourcing
Q2) In a _____ organizational structure, personnel often report to both a functional manager and one or more project managers.
A) project
B) symbolic
C) matrix
D) functional
Answer: C
Q3) The _____ frame of the organization is the one that is usually depicted in an organizational chart.
Answer: structural
Q4) When you separate business and organizational issues from project management planning, you do a better job of ensuring project success.
A)True
B)False
Answer: False
Page 4
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Chapter 3: The Project Management Process Groups
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Sample Questions
Q1) The output of the stakeholder management strategy results is a project charter.
A)True
B)False
Answer: False
Q2) A(n) _____ is a set period of time, normally two to four weeks, during which specific work must be completed and made ready for review when using Scrum methods.
Answer: sprint
Q3) The project management plan is the output of which project planning process?
A) integration management
B) quality management
C) scope management
D) procurement management
Answer: A
Q4) _____ the project includes work required to introduce any new hardware, software, and procedures into normal operations.
Answer: Executing
Q5) A risk register is the output of _____.
Answer: risk management
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Chapter 4: Project Integration Management
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Sample Questions
Q1) Which section of the project plan lists the planned dates for completing key deliverables?
A) schedule
B) closing
C) budget
D) objectives
Q2) A(n) _____ involves analyzing a company's strengths, weaknesses, opportunities, and threats, and is used to aid in strategic planning.
Q3) The ROI is always positive.
A)True
B)False
Q4) Some organizations initiate projects using a contract in place of a project charter.
A)True
B)False
Q5) _____ analysis is a method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time.
Q6) What are the methods for categorizing information technology projects?
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Chapter 5: Project Scope Management
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Sample Questions
Q1) Mind mapping allows people to write and even draw pictures of ideas in a nonlinear format.
A)True
B)False
Q2) What is a table that lists requirements, their various attributes, and the status of the requirements to ensure that all are addressed referred to as?
A) requirements traceability matrix
B) Gantt chart
C) state transition table
D) entity-attribute-value model
Q3) Which approach for constructing a WBS starts with the largest items of the project and breaks them into subordinate items?
A) analogy
B) bottom-up
C) top-down
D) mind mapping
Q4) The _____ includes the approved project scope statement and its associated WBS and WBS dictionary.
Q5) A work package is a task at the _____ level of the WBS.
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Chapter 6: Project Schedule Management
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Sample Questions
Q1) A schedule management plan includes information which describes the format and frequency of schedule reports required for the project.
A)True
B)False
Q2) Which dependencies do AOA network diagrams use?
A) start-to-start
B) finish-to-start
C) finish-to-finish
D) start-to-finish
Q3) The ultimate goal of developing a realistic project schedule is to provide a basis for monitoring project progress for the _____ dimension of the project.
Q4) The main outputs of _____ include work performance information, schedule forecasts, change requests, project management plan updates, and project documents updates.
Q5) In project schedule management, which is an output of controlling the schedule?
A) activity duration estimate
B) project management plan update
C) activity attribute
D) milestones list
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Chapter 7: Project Cost Management
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Sample Questions
Q1) Describe three tools used in developing a good cost estimate.
Q2) The additional percentage or dollar amount by which actual costs exceed estimates is known as a(n) _____.
Q3) If the cost performance index (CPI) is less than 100 percent, the project is under budget.
A)True
B)False
Q4) The formulas for variances and indexes start with EV, the earned value.
A)True
B)False
Q5) Which statement is true of a order of magnitude estimate?
A) It is used to allocate money into an organization's budget.
B) It provides an estimate of what a project will cost.
C) Its timeframe is always less than a year prior to project completion.
D) It is a type of estimate that is done in the final stages of a project.
Q6) The cost performance index can be used to calculate the _____ which gives an approximate cost of completing a project based on performance to date.
Q7) The cost incurred for the work performed on an activity during a specific time period is known as the _____.
Page 9
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Chapter 8: Project Quality Management
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Sample Questions
Q1) _____ involves monitoring specific project results to ensure that they are complete, correct, and meet customer expectations.
Q2) _____ are groups of nonsupervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.
Q3) Testing as a stage is important only at the end of an information technology product development.
A)True
B)False
Q4) The term sigma means median.
A)True
B)False
Q5) The _____ ultimately decides if quality is acceptable.
Q6) What are the system's special characteristics that appeal to users?
A) features
B) outputs
C) yields
D) metrics
Q7) List and briefly describe the three project quality management processes.
Page 10
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Chapter 9: Project Resource Management
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Sample Questions
Q1) Which concept refers to matching certain behaviors of the other person?
A) empathic listening
B) rapport
C) synergy
D) mirroring
Q2) In the Social Styles Profile team building activity, drivers are reactive and people-oriented.
A)True
B)False
Q3) Which type of intelligence involves the capacity to understand the motivations, intentions and desires of others?
A) emotional
B) intrapersonal
C) interpersonal
D) human
Q4) A RAM is used only to assign detailed work activities.
A)True
B)False
Q5) According to Maslow, only after meeting _____ needs can individuals act upon growth needs.
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Chapter 10: Project Communications Management
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Sample Questions
Q1) _____ can create communication problems; words may have different meanings in different languages.
Q2) A(n) _____ is a document that guides project communications.
Q3) A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members.
A) 2
B) 3
C) 5
D) 10
Q4) A(n) _____ must include suggested methods or technologies for conveying information.
Q5) It is extremely important to document any changes in technical specifications that might affect product performance.
A)True
B)False
Q6) Many information technology professionals work on _____ projects where they never meet their project sponsors, other team members, or other project stakeholders.
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Chapter 11: Project Risk Management
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Sample Questions
Q1) One possible response to managing negative risk it to accept the potential effects from the risk.
A)True
B)False
Q2) Which process involves monitoring identified and residual risks, identifying new risks, carrying out risk response plans, and evaluating the effectiveness of risk strategies throughout the life of the project?
A) performing quantitative risk analysis
B) planning risk responses
C) monitoring risk
D) performing qualitative risk analysis
Q3) A(n) _____ is a list of risks that are low priority, but are still identified as potential risks.
Q4) Risks can have both negative and positive effects on meeting project objectives.
A)True
B)False
Q5) Unknown risks can be managed proactively.
A)True
B)False
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Chapter 12: Project Procurement Management
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Sample Questions
Q1) After planning for procurement management, the next process involves ____.
A) determining the evaluation criteria for the contract award
B) developing procurement statements of work
C) using expert judgement in planning
Purchases and acquisitions
D) sending appropriate documentation to potential sellers
Q2) If an organization has no need to buy any products or services from outside the organization, then it has no need to perform any of the procurement management processes.
A)True
B)False
Q3) Procurement statements of work are an output of the _____ process.
Q4) List and briefly describe the main processes of project procurement management.
Q5) A(n) _____ is a document prepared by a seller when there are different approaches for meeting buyer needs.
Q6) All procurement documents should be in _____ form in order to facilitate accurate and complete responses from prospective sellers.
Q7) A(n) _____ is a contract clause that allows the buyer or supplier to end the contract.
Page 14
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Chapter 13: Project Stakeholder Management
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Q1) You can create a(n) _____ to group stakeholders based on their level of authority (power) and their level of concern (interest) for project outcomes.
Q2) A(n) _____ is a tool used to document, monitor, and track problems that need resolution.
A) requirements traceability matrix
B) Gantt chart
C) power/interest grid
D) issue log
Q3) The stakeholder register is the output of the _____ stakeholders process of project stakeholder management.
A) identifying
B) planning
C) executing
D) monitoring
Q4) The main output of which process is the stakeholder register?
A) planning stakeholder management
B) identifying stakeholders
C) managing stakeholder engagement
D) controlling stakeholder engagement
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