IT Project Management
Final Test Solutions
Course Introduction
IT Project Management introduces students to the principles, methodologies, and tools used to successfully plan, execute, and close information technology projects. The course emphasizes critical aspects such as project initiation, scope definition, resource allocation, scheduling, budgeting, risk management, and quality assurance. Students learn industry best practices, agile and traditional project management approaches, and the use of project management software. Through real-world case studies and collaborative assignments, learners develop the skills necessary to lead IT projects, manage diverse teams, communicate with stakeholders, and deliver technological solutions on time and within budget.
Recommended Textbook Management Information Systems 12th Edition by Kenneth C. Laudon
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15 Chapters
1350 Verified Questions
1350 Flashcards
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Chapter 1: Information Systems in Global Business Today
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90 Verified Questions
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Sample Questions
Q1) ________ is a global network that uses universal standards to connect millions of different networks around the world.
Answer: The Internet
Q2) The ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.
Answer: World Wide Web/Web/WWW
Q3) Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time?
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1, 2, and 3
Answer: D
Q4) Define business process. What might be a business process used at a hospital?
Answer: A business process is a set of logically related tasks and behaviors for accomplishing work. Hiring a new employee, customer intake, and filing medical records are examples of business processes at a hospital.
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Page 3
Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) Which of the following occupations would NOT be categorized as an "interaction" job?
A) sales representative
B) business manager
C) engineer
D) operations manager
Answer: C
Q2) Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?
A) virtual worlds
B) screen sharing
C) collaborative writing
D) large audience Webinars
Answer: A
Q3) ESS are specifically designed to serve which level of the organization?
A) operational
B) end-user
C) middle management
D) senior management
Answer: D
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Page 4
Chapter 3: Information Systems, Organizations, and Strategy
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Internet technology
A) makes it easy for rivals to compete on price alone.
B) imposes a significant cost of entry, due to infrastructure requirements.
C) increases the difference between competitors because of the wide availability of information.
D) makes it easy to sustain operational advantages.
Answer: A
Q2) Which of the following is NOT one of the competitive forces?
A) suppliers
B) other competitors
C) external environment
D) customers
Answer: C
Q3) An information system can enable a company to focus on a market niche through A) complex trend forecasting.
B) tailoring products to the client.
C) intensive product trend analysis.
D) intensive customer data analysis.
Answer: D
Page 5
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Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) How does the use of electronic voting machines act as a "double-edged sword?" What moral dimensions are raised by this use of information technology?
Q2) The "do anything anywhere" computing environment can
A) make work environments much more pleasant.
B) create economies of efficiency.
C) centralize power at corporate headquarters.
D) blur the traditional boundaries between work and family time.
Q3) Trade secret law protects the actual ideas in a work product, not just their manifestations.
A)True
B)False
Q4) The Federal Trade Commission FIP principle of Notice/Awareness states that A) customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.
B) data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.
C) there is a mechanism in place to enforce FIP principles.
D) Web sites must disclose their information practices before collecting data.
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Chapter 5: It Infrastructure and Emerging Technologies
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Sample Questions
Q1) You are starting a market research company with a single business partner and are planning the hardware and software needed for the two of you. Which factors should play into your decision of how much to spend on these investments?
Q2) The collection of Web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture.
A)True
B)False
Q3) The leading networking hardware providers include
A) Dell, HP/Compaq, and IBM.
B) Cisco, Alcatel-Lucent, and Nortel.
C) Seagate, Maxtor, and Western Digital.
D) IBM, Oracle, and Sun.
Q4) Which of the following does grid computing utilize to create enormous supercomputing power?
A) massive unused data centers
B) underutilized mainframe computers
C) networked computers with idle resources
D) networks with low usage
Q5) List and describe the seven major components of IT infrastructure.
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) The select operation
A) combines relational tables to provide the user with more information than is otherwise available.
B) creates a subset consisting of columns in a table.
C) identifies the table from which the columns will be selected.
D) creates a subset consisting of all records in the file that meet stated criteria.
Q2) Which of the following is NOT a method for performing a data quality audit?
A) surveying entire data files
B) surveying samples from data files
C) surveying data definition and query files
D) surveying end users about their perceptions of data quality
Q3) Microsoft SQL Server is a(n)
A) DBMS for small handheld computing devices.
B) Internet DBMS.
C) desktop relational DBMS.
D) DBMS for midrange computers.
Q4) The small publishing company you work for wants to create a new database for storing information about all of their author contracts. What factors will influence how you design the database?
Page 8
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Sample Questions
Q1) One or more access points positioned on a ceiling, wall, or other strategic spot in a public place to provide maximum wireless coverage for a specific area are referred to as
A) touch points.
B) hotspots.
C) hot points.
D) wireless hubs.
Q2) What technology allows people to have content pulled from Web sites and fed automatically to their computers?
A) FTP
B) RSS
C) HTTP
D) Bluetooth
Q3) All network components connect to a single hub in a ________ topology.
A) star
B) bus
C) domain
D) peer-to-peer
Q4) What is Web 3.0, and how do you think Web 3.0 developments could impact businesses?
Page 9
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) A(n) ________ examines the firm's overall security environment as well as the controls governing individual information systems.
Q2) Which of the following statements about the Internet security is not True?
A) The use of P2P networks can expose a corporate computer to outsiders.
B) A corporate network without access to the Internet is more secure than one provides access.
C) VoIP is more secure than the switched voice network.
D) Instant messaging can provide hackers access to an otherwise secure network.
Q3) A digital certificate system
A) uses third-party CAs to validate a user's identity.
B) uses digital signatures to validate a user's identity.
C) uses tokens to validate a user's identity.
D) is used primarily by individuals for personal correspondence.
Q4) Comprehensive security management products, with tools for firewalls, VPNs, intrusion detection systems, and more, are called ________ systems.
Q5) Why is software quality important to security? What specific steps can an organization take to ensure software quality?
Q6) What are the security challenges faced by wireless networks?
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy:
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Sample Questions
Q1) Supply chain complexity and scale increases when firms
A) move to globalization.
B) manage the procurement, manufacturing, and distribution functions themselves.
C) produce products and services that coordinate with hundreds or more firms and suppliers.
D) modify their existing workflows to comply with supply-chain management systems.
Q2) Concurrent supply chains are made possible by which technology?
A) ERP systems
B) the Internet
C) supply chain management systems
D) just-in-time supply-chain technologies
Q3) Systems that enable a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product best describes supply chain ________ systems.
A) demand
B) delivery
C) planning
D) execution
Q4) Identify at least six benefits and four challenges of enterprise systems.
Page 11
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Sample Questions
Q1) Which of the following best illustrates the transaction fee revenue model?
A) EBay receives a small fee from a seller if a seller is successful in selling an item.
B) Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.
C) Flickr provides basic services for free, but charges a premium for advanced services.
D) Apple accepts micropayments for single music track downloads.
Q2) Your company provides online tax preparation software. Users can download forms and read tips online without paying, but a fee is charged for using the advanced tax form management services. This is an example of which type of revenue model?
A) subscription
B) affiliate
C) transaction fee
D) free/freemium
Q3) Amazon.com uses Web personalization as a major marketing tool.
A)True
B)False
Q4) A(n) ________ is another term for a private industrial network.
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) Investment workstations
A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.
Q2) Discuss the concept of virtual reality, especially with regard to VRML and its applications in the business arena.
Q3) Which of the following is not a Web 2.0 tool firms are using to foster collaboration?
A) blogs
B) intranets
C) wikis
D) social bookmarking
Q4) Identify the three major types of knowledge management systems. Provide two examples of each.
Q5) ________ are also known as expertise location and management systems.
Q6) The user-created taxonomies created for shared bookmarks are called ________.
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) GDSS facilitate the solution of unstructured problems by a set of decision makers working together as a group in either the same location or different locations.
A)True
B)False
Q2) Simon's description of decision making consists of which four stages?
A) planning, financing, implementation, and maintenance
B) planning, design, implementation, and maintenance
C) intelligence, design, choice, and implementation
D) intelligence, design, financing, and implementation
Q3) Which of the following is a disadvantage of high-velocity, automated decision-making systems?
A) inability to handle high volumes of decisions
B) inability to handle structured decisions
C) inability to handled semi-structured decisions
D) inability to control themselves and respond to new environments
Q4) Describe the balanced scorecard model and its role in ESS.
Q5) Describe MIS and DSS and differentiate between them.
Q6) BI that is designed to determine the most likely effects of changes in the business environment is called ________.
Page 14
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Chapter 13: Building Information Systems
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Sample Questions
Q1) Prototyping is more iterative than the conventional lifecycle.
A)True
B)False
Q2) A software package evaluation process is often based on a series of questions sent to vendors, called a(n) ________.
Q3) When systems are created rapidly, without a formal development methodology
A) end users can take over the work of IT specialists.
B) the organization quickly outgrows the new system.
C) hardware, software, and quality standards are less important.
D) testing and documentation may be inadequate.
Q4) A systems building approach in which the system is developed as successive versions, each version reflecting requirements more accurately, is described to be
A) end-user oriented.
B) iterative.
C) object-oriented.
D) agile.
Q5) Describe each type of organizational change enabled by information technology. Give an example of each type of change, as it might be illustrated through the operations of a hotel.
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Chapter 14: Managing Projects
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Sample Questions
Q1) Which type of tool helps project managers identify bottlenecks in project development?
A) internal integration tools
B) external integration tools
C) formal planning and control tools
D) both B and C
Q2) Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?
A) PERT chart
B) Gantt chart
C) both A and B
D) neither A nor B
Q3) ROPMs value information systems similar to stock options, in that A) ROPMs can be bought and sold like stocks.
B) a company's worth can be evaluated by the worth of their ROPMs.
C) initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date.
D) expenditures and benefits from IT projects are seen as inflows and outflows of cash that can be treated themselves like options.
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Page 16
Chapter 15: Managing Global Systems
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Sample Questions
Q1) Which of the following is not one of the three kinds of organizational governance used by global companies?
A) centralized
B) decentralized
C) coordinated
D) localized
Q2) General cultural factors driving global business are
A) global communication and transportation technologies, a global knowledge base, and global social norms.
B) the development of global markets, political stability, and a global workforce.
C) the rise of the global workforce, political stability, and a global knowledge base.
D) the rise of a global workforce, global economies of scale, and global production and operations.
Q3) A(n) ________ is formed by consumers around the world who are interested in consuming similar products that are culturally approved.
Q4) Japanese consumers who only want to purchase products made in Japan are an example of cultural ________.
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