IT Project Management
Exam Solutions
Course Introduction
IT Project Management focuses on the principles, methodologies, and best practices required to successfully plan, execute, and close information technology projects. The course covers key concepts such as project lifecycle management, scope definition, scheduling, budgeting, risk management, stakeholder communication, and quality assurance. Students will gain practical experience with project management tools and techniques, including Agile and Waterfall methodologies, and will learn how to navigate the unique challenges of IT projects, such as rapidly changing technologies and cross-functional team collaboration. By the end of the course, students will be equipped to manage IT projects efficiently while meeting organizational goals and stakeholder expectations.
Recommended Textbook
Enterprise Systems for Management 2nd Edition by Luvai Motiwalla
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12 Chapters
1009 Verified Questions
1009 Flashcards
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Page 2
Chapter 1: Introduction to Enterprise Systems for Management
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Sample Questions
Q1) ERP systems today have evolved to the more flexible mainframe and centralized legacy application architecture.
A)True
B)False
Answer: False
Q2) Quantitative requirements are usually much greater at the operational level.
A)True
B)False Answer: True
Q3) A(n) ________ is a dynamic sub-organization that can be created and eliminated depending on need.
A) strategic group
B) Business Unit
C) department
D) matrix group
E) IT group
Answer: B
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Page 3
Chapter 2: Systems Integration
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Sample Questions
Q1) The current generation of ERP systems does not work well with ________ architecture on legacy platforms.
A) in-house
B) distributed
C) grid
D) centralized
E) cross-platform
Answer: D
Q2) Describe three different benefits of integrating systems.
Answer: One of the biggest benefits is that integrated systems allow the organization to reduce its inventory and cut personnel costs. These systems will also help smaller companies provide a level of customer service that is equal to that provided by larger companies so they will be able to compete better. Getting better and more timely information should also help both managers and employees make better decisions. Also, by standardizing hardware, software and IT policies the company will save money in the long run.
Q3) The functional silo problem gave birth to BPR.
A)True
B)False
Answer: True
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Chapter 3: Enterprise Systems Architecture
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Sample Questions
Q1) ERP systems need both current and historical data.
A)True
B)False
Answer: True
Q2) Users input data in the ________ tier.
A) presentation
B) business
C) logical
D) application
E) database
Answer: A
Q3) The first generation of the distributed IT architecture involved ________ tiers.
A) one
B) two
C) three
D) n
E) none of the above
Answer: B
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Chapter 4: Development Life Cycle
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Sample Questions
Q1) Consultants may use scripts and ________ to help automate some of the more common tasks that occur during an implementation.
A) wizards
B) merlins
C) consultants
D) hardware
E) none of the above
Q2) The SDLC process actually begins when someone in the organization identifies a need for a new system.
A)True
B)False
Q3) The implementation phase of the ERP life cycle is also sometimes called the ________ stage.
A) Go-Live
B) shortest
C) longest
D) failure
E) none of the above
Q4) Describe the main phases or stages of the traditional SDLC.
Q5) How is the traditional ERP life cycle different from the traditional SDLC?
Page 6
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) Businesses that are not skilled at building or changing systems should consider a(n) ________ ERP implementation.
A) massive
B) comprehensive
C) vanilla
D) chocolate
E) none of the above
Q2) Faster servers and increases in storage capacities made the single ________ feasible for ERP systems.
A) database instance
B) user interface
C) access point
D) governance
E) none of the above
Q3) What are third party products and why are they needed?
Q4) Governance helps define the processes and underlying accountabilities that guide the management of the ERP project.
A)True
B)False
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Chapter 6: Software and Vendor Selection
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Sample Questions
Q1) If the client miscounts the number of users, this would be an example of a(n) foreseeable circumstance that may require a change in the contract.
A)True
B)False
Q2) ________ currently claims the largest share of the ERP software market.
A) Oracle
B) PeopleSoft
C) SAP
D) Lawson
Q3) What are the different skills needed to thoroughly evaluate the various bids from ERP vendors?
Q4) Pricing for the ERP software is done in the Needs/Requirements assessment step of the purchasing process.
A)True
B)False
Q5) It is good to ask department managers and subject matter experts if they have any knowledge or experience with ERP vendors.
A)True
B)False
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Chapter 7: Operational and Post Implementation
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Sample Questions
Q1) Training should be a continuous process even after the system is live.
A)True
B)False
Q2) Tier three of the support process usually involves a combination of technical staff along with vendor support.
A)True
B)False
Q3) There should be at least three readiness reviews before the ultimate decision to go live.
A)True
B)False
Q4) Work on the system development should continue during the stabilization period.
A)True
B)False
Q5) In the go live and stabilization phases, the ________ is likely to change.
A) design
B) contract
C) hardware vendor
D) team composition
Q6) Describe the three tiers of the typical support process.
Page 9
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Chapter 8: Program and Project Management
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Sample Questions
Q1) The goal of the ________ is to make sure the new system works as it was defined.
A) functional staff
B) PMO
C) technical staff
D) Steering Committee
Q2) The PMO must be constantly evaluating ________, managing resources and the project schedule.
A) software
B) risks
C) vendors
D) hardware
Q3) The ERP project deliverables are part of the project scope.
A)True
B)False
Q4) Too many changes to the system can slow down the project and bring it
A) under budget
B) to a quick completion
C) to the vendors
D) to a standstill
E) none of the above
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Chapter 10: Global, Ethics, and Security Management
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Sample Questions
Q1) Back office IT functions typically involve customer interactions.
A)True
B)False
Q2) Outsourcing is the same as offshoring.
A)True
B)False
Q3) Outsourcing occurs when a company decides to sub-contract its business processes or functions to another company.
A)True
B)False
Q4) Initially, most IT outsourcing focused on software training.
A)True
B)False
Q5) Outsourcing operations means that a company might have to share their trade secrets.
A)True
B)False
Q6) What are the potential drawbacks to outsourcing ERP systems?
Q7) Why do ERP implementations need an audit plan?
Q8) How should an ERP system be secured?
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Chapter 11: Supply Chain Management
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Sample Questions
Q1) Smoothing out and automating the procurement activities between a manufacturer and a supplier is an example of:
A) BPR.
B) data mining analysis.
C) information collaboration.
D) workflow coordination.
Q2) How are the different facilities integrated into the supply chain network?
Q3) A complete SCM solution includes customers, service providers and partners.
A)True
B)False
Q4) In a supply chain, ________ are either production sites or warehouses.
A) networks
B) suppliers
C) facilities
D) components
Q5) The service industry has no finished goods inventory.
A)True
B)False
Q6) What is supply chain management (SC
M)? How is it an outgrowth of Porter's value chain concept?
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Chapter 12: Customer Relationship Management
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Sample Questions
Q1) Some of the current CRM vendors originally started off in the SCM market.
A)True
B)False
Q2) CRM is a brand new concept.
A)True
B)False
Q3) The customer relationship process can be divided into the ________, support, and analytical processes.
A) maintenance
B) marketing
C) acquisition
D) delivery
Q4) True CRM brings together information from all the ________ sources within an organization.
A) software
B) hardware
C) data
D) process
E) none of the above
Q5) What is CRM? How has it evolved?
Page 13
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Chapter 9: Organizational Change and Business Process
Reengineering
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Sample Questions
Q1) The BPR methodology starts with ________ the first step.
A) testing
B) mapping
C) definition
D) reevaluation
E) preparation
Q2) The ________ manages the day-to-day aspects of the project.
A) Steering Committee
B) Super User
C) Project Manager
D) change management team
Q3) What are the main areas of the ERP project organizational structure?
Q4) In order to reengineer a business process, it must be first dismantled into individual ________ and then put back together into a new set of business flows.
A) functions
B) activities
C) transactions
D) data flows
Page 14
Q5) Why is change management so import for ERP projects?
Q6) What are the steps in the BPR process?
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Page 15