IT Management Exam Practice Tests

Course Introduction

IT Management focuses on the effective oversight and strategic use of information technology resources within organizations to achieve business objectives. The course explores key concepts such as IT governance, project management, system development, risk management, and the alignment of IT strategies with organizational goals. Students will gain an understanding of how managers plan, implement, and maintain IT solutions, as well as how they address challenges related to security, data management, and emerging technologies in a rapidly evolving digital landscape.

Recommended Textbook

Managing and Using Information Systems A Strategic Approach 6th Edition by Keri E. Pearlson

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14 Chapters

727 Verified Questions

727 Flashcards

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Page 2

Chapter 1: Introduction

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Sample Questions

Q1) Roles that managers fill, according to Mintzberg, include all of the following except:

A) Figurehead

B) Disseminator

C) Disciplinarian

D) Entrepreneur

E) Resource Allocator

Answer: C

Q2) Data is:

A) information endowed with relevance and purpose

B) set of specific objective facts or observations

C) some information

D) all of the above

E) only a and c

Answer: B

Q3) Information for top management is usually based on a long time horizon, with great detail and high structuredness.

A)True

B)False

Answer: False

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Page 3

Chapter 2: The Information Systems Strategy Triangle

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52 Flashcards

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Sample Questions

Q1) The plan an organization uses to provide information systems and services:

A) Cost Leadership

B) Differentiation

C) Focus

D) IS Strategy

E) Business Diamond

Answer: D

Q2) Business strategies based on hypercompetition focus on customer satisfaction and profit maximization but also build in a component of business intelligence. Business intelligence helps an agile organization to:

A) Predict and respond to new opportunities

B) Use current information technologies less extensively

C) Manage internal challenges

D) React to supplier demands

E) Collaborate

Answer: A

Q3) In order to assess the critical issues in information management, a manager should know the IS infrastructure components. These are hardware, software, network and

Answer: data

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Chapter 3: Strategic Use of Information Resources

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63 Flashcards

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Sample Questions

Q1) Supply Chain Management (SCM) consists of technological components as well as a process that brings together information about customers, sales and marketing.

A)True

B)False

Answer: False

Q2) Facebook has for some years offered services that many individuals have adapted to, making it difficult for them to choose another social networking site. It can be said that Facebook has protected itself well from which competitive force since the beginning?

A) Bargaining power of suppliers

B) Threat of substitute products

C) Potential threat of new entrants

D) Bargaining power of buyers

E) Industry collaboration

Answer: C

Q3) Unlike most assets, information resources do not lose value over time.

A)True

B)False

Answer: False

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Page 5

Chapter 4: Organizational Strategy and Information Systems

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53 Flashcards

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Sample Questions

Q1) Compare and contrast the organizational structures of Cognizant (after restructuring) and that of Tata Consultancy Services (TCS).

Q2) In which type of organizational design do middle managers do the primary information processing and communication function, telling subordinates what to do and then reporting the outcome to senior management?

A) Flat

B) Networked

C) Hierarchical

D) Matrix

E) Hybrid

Q3) Give an example of a tool or virtual community that enables a large, global informal network. What is its value to a participant and the participant's firm?

Q4) Which of the following is not an organizational design variable?

A) IT Infrastructure

B) Decision rights

C) Informal networks

D) Structure

E) Formal reporting relationships

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Chapter 5: Information Systems and the Design of Work

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55 Flashcards

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Sample Questions

Q1) All of the following are new types of jobs created by the growing reliance on technology EXCEPT:

A) Database administrator

B) Web site designers

C) Network security advisor

D) Editors/writers

E) Social media specialists

Q2) Describe one job that once existed but today is obsolete (or is slowly becoming obsolete) because of technology.

Q3) As a result of increased flow of information, firms have seen an increase in middle managers.

A)True

B)False

Q4) Data entry has always been a challenge in many business processes. There are technologies that have removed this challenge by allowing data to be captured at the time it is created, reducing the need for data entry clerks. List a specific example of this technology and the impact it has had on a particular industry.

Matching

Q5) How have hiring practices been impacted by IT?

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Chapter 6: Information Systems and Business Transformation

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Sample Questions

Q1) The major difference between an ERP and ERP II system is this feature.

A) Advances in software usability and flexibility

B) Information is made immediately available to external stakeholders using social and collaborative tools

C) Information is made available to all departments in the company

D) Advanced quering and reporting capabilities

E) Close integration with e-business technologies

Q2) At the heart of how a business operates, you will find a collection of core business processes.

A)True

B)False

Q3) ERP has all the following advantages except:

A) Modules throughout a corporation can communicate with each other

B) While purchasing is difficult, the vendors such as SAP make it worthwhile due to easy implementation

C) Have predefined software that represents "pretty good practices" or even "best practices"

D) Enables standardized procedures in an organization

E) Reduces inconsistent data stored in various locations of the organization

Q4) What does SCM stand for?

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Chapter 7: Architecture and Infrastructure

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Sample Questions

Q1) Google Maps is a web mapping service that provides street maps and directions. A Google Maps component can be added to a business's web site to provide customers directions to the business location. This use of Google's service by a business is an example of __________.

A) Centralized architecture

B) Decentralized architecture

C) Service-oriented architecture

D) Internet-based architecture

E) Enterprise architecture

Q2) Explain how cloud computing services benefit from virtualization.

Q3) This provides a blueprint for translating a business strategy into a plan for IS.

A) IS infrastructure

B) IS architecture

C) ERP systems

D) Centralized architecture

E) SOA

Q4) As a result of social business, companies are being asked to include _______ in their architecture.

Q5) This is the electronic representation of numbers and text.

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Chapter 8: Security

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Sample Questions

Q1) What is a challenge question?

Q2) Included in the five critical elements that are used to raise security in a firm are all of the following except:

A) Infrastructure

B) Law enforcement

C) Policies

D) Training

E) Investments

Q3) You can purchase stolen credit cards on the "deep web" using a browser called "Tor."

A)True

B)False

Q4) When the Office of Personnel Management was hacked, all of the following are true except:

A) The hackers gained access to the building to steal the records

B) It took the Office of Personnel Management many months to detect the break-in

C) The hackers likely exploited a stolen password

D) The hackers did not need to escape in the blue turbocharged vehicle

E) None of the above (indicating that all are true)

Q5) What are the shortcomings of passwords?

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Chapter 9: The Business of Information Technology

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Sample Questions

Q1) This is the senior-most executive in the enterprise responsible for IT vision and leadership for IT initiatives.

Q2) An airport is in the process of implementing a new baggage claim system that tags each passenger's baggage with RFID. Readers are installed around the airport to track bags and see that the baggage is delivered to the right plane or the right carrousel. The airport is considering different funding models to see if the airlines, the airport or the passengers will be charged. Use the three funding models to explain how this new IT could be funded.

Q3) In the early days of IT, the CIO would report to the ____ as IT was seen as a way to control costs. As technology has become more strategic and able to deliver a competitive advantage, CIOs now report directly to the ____.

A) CFO; CEO

B) CEO; CFO

C) CFO; COO

D) COO; CEO

E) CEO; CTO

Q4) This is a term used to describe a person who aligns business and IT strategies and uses technology to create a competitive advantage.

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Page 11

Chapter 10: Governance of the Information Systems Organization

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Sample Questions

Q1) The combinations of people to whom decision rights are allocated are classified by various IT governance ________.

Q2) The archetype that is represented by IT executives and one other group is:

A) IT monarchy

B) Feudal

C) Federal

D) Business monarchy

E) IT duopoly

Q3) After Intel faced strong shifts in technologies, such as cloud services, social networking, mobile devices, etc., Intel realized that it needed to establish better governance, creating a _______________.

A) Employee boards

B) Customer boards

C) Security committees

D) Information governance boards

E) Higher control framework

Q4) Explain the value steering committees offer the IT organization.

Q5) The global nature of business today makes complete centralization impossible. A)True B)False

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Chapter 11: Information Systems Sourcing

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54 Flashcards

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Sample Questions

Q1) Outsourcing of IT services began in 1949 with Eastman Kodak.

A)True

B)False

Q2) Compare and contrast cloud computing with offshore outsourcing.

Q3) Only large, multi-national organizations pursue outsourcing arrangements.

A)True

B)False

Q4) What is it called when a company brings IS capabilities that were previously outsourced back in-house?

A) Backsourcing

B) Insourcing

C) Software as a Service

D) Nearshoring

E) Cloud computing

Q5) This is the most widely used form of cloud computing.

Q6) This was the first country to make IT outsourcing a total industry.

Q7) More highly developed countries tend to offer higher levels of skills at lower costs.

A)True

B)False

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Chapter 12: Managing IT Projects

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Sample Questions

Q1) The riskiest approach to system implementation is a parallel conversion.

A)True

B)False

Q2) Small projects that are low in complexity and low in clarity are low in risk.

A)True

B)False

Q3) What is at the center of the project triangle?

A) Agility

B) Quality

C) Speed

D) Cost

E) Focus

Q4) Prototyping and RAD can be used to minimize problems of defining a scope that is too broad or narrow at the beginning of a project.

A)True

B)False

Q5) Explain why IT projects are seen as just business projects involving significant amounts of technology.

Q6) What are the three outside elements of the project triangle?

Q7) List one example of open source software.

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Chapter 13: Business Intelligence Knowledge Management and Analytics

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Sample Questions

Q1) More human contribution goes into creating information than knowledge. A)True

B)False

Q2) Business analytics fuel ________ decision making.

A) social

B) fact-based C) profit-driven

D) intuition-based E) top-down

Q3) Tacit knowledge is easy to formalize.

A)True

B)False

Q4) Netflix is credited with accurately predicting viewer preferences, and collects detailed information about viewer behavior. What does Netflix use to gain such capabilities?

Q5) This is the process of combing through massive amounts of data to identify previously unknown relationships among data.

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Q6) Business intelligence is a more specific form of knowledge management that seeks to extract knowledge from ______.

Chapter 14: Privacy and Ethical Considerations in Information Management

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Sample Questions

Q1) Green computing is often associated with supporting the triple bottom line known as:

A) Economic, environmental and social

B) Stockholder, stakeholder and society

C) People, Privacy and Property

D) Google, Facebook and Microsoft

E) Data, information and knowledge

Q2) "Digital natives" are uncomfortable building relationships on the Internet because they understand the consequences of sharing information publically.

A)True

B)False

Q3) The social contract theory is made up of two distinct components - social welfare and _________.

Q4) Over time it becomes easier to maintain the accuracy of information.

A)True

B)False

Q5) Those who possess the "best" information and know how to use it, win. A)True

B)False

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