IT in Business Study Guide Questions
Course Introduction
This course explores the fundamental role of Information Technology (IT) in modern business environments, emphasizing how organizations leverage IT to improve efficiency, productivity, and competitiveness. Students will examine key topics such as business information systems, digital transformation, data management, cybersecurity, and the strategic use of technology in decision-making processes. Through case studies and practical examples, the course highlights how IT supports various business functions, facilitates innovation, and addresses contemporary challenges in a globalized marketplace.
Recommended Textbook
Experiencing MIS 4th Canadian Edition by David M. Kroenke
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17 Chapters
1701 Verified Questions
1701 Flashcards
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Page 2
Chapter 1: Information Systems and You
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) All of the following are components of an information system EXCEPT
A) procedures.
B) culture.
C) people.
D) software.
E) hardware.
Answer: B
Q2) According to Industry Canada, what is the percentage of the Canadian workforce that has a university degree?
A) 29 percent
B) 23 percent
C) 26 percent
D) 43 percent
E) 47 percent
Answer: C
Q3) Most innovative uses of IT have already been invented.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Business Processes and Decision Making
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) "Worth its cost" refers to information
A) that is produced in time for its intended use.
B) that is good for the purpose for which it is generated.
C) that is collected in a low-cost manner.
D) that has an appropriate relationship between its cost and its value.
E) that is useful to both the context and the subject at hand.
Answer: D
Q2) Managerial decisions refer to
A) day-to-day activities.
B) broader-scope, organizational issues.
C) an understood and accepted method for making decisions.
D) the allocation and utilization of resources.
E) the control of resources and activities.
Answer: D
Q3) The way in which you run a program such as a spreadsheet program is called a(n)
Answer: procedure
Q4) ________ are raw, unprocessed facts such as inventory levels.
Answer: Data
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Chapter 3: Application Extension-Introduction to Business
Process Modeling With Microsoft Visio
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) Data flow diagramming is used by approximately 60 percent of all data modelling practitioners.
A)True
B)False
Answer: True
Q2) Data stores cannot be directly connected to an external
A) data store.
B) entity.
C) process.
D) connector.
E) flow.
Answer: B
Q3) List the rules that apply to combining shapes in data flow diagrams.
Answer: Rule 1: Every process should have at least one data flow connector coming into it and at least one data flow connector out of it.
Rule 2: An external entity cannot be directly connected to a data store.
Rule 3: A data store cannot be directly connected to another data store. A data store must be connected to a process.
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Chapter 4: Productivity, Innovation, and Strategy
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118 Flashcards
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Sample Questions
Q1) A network of value-creating activities is called a
A) business strategy.
B) value network.
C) value chain.
D) competitive advantage.
E) primary value activities.
Q2) When a firm like Bell offers free anti-spam protection to their customers, they are trying to gain a competitive advantage by ________ their customers.
Q3) In Porter's five forces model, the linkages depict how competitive forces are deployed in an organization.
A)True
B)False
Q4) Which of the following is a fundamental competitive strategy suggested by Porter?
A) Growing the diversity of the products and / or service offered
B) Providing the best customer service
C) Creating alliance partners
D) Developing innovative products
E) Differentiating its products
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Chapter 5: Application Extension-Introduction to Microsoft
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) The first thing a user should do once they start to work within an Excel file is to
A) save the workbook.
B) create a new worksheet.
C) add text.
D) create the model.
E) add formulas.
Q2) It is ________ best to use references to cell rather than number in your spreadsheet formulas.
A) rarely
B) never
C) sometimes
D) always
E) usually
Q3) Spreadsheets store information in A) rows.
B) locations.
C) cells.
D) columns.
E) boxes.
Page 7
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Chapter 6: Hardware and Software
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) A barcode scanner is an example of a(n)
A) processing device.
B) input device.
C) storage device.
D) optical device.
E) output device.
Q2) What is firmware?
Q3) Main memory is also called optical storage.
A)True
B)False
Q4) When one buys an operating system like Windows 7, you are actually buying (a) software
A) upgrade.
B) licence.
C) version.
D) copyright.
E) rights.
Q5) The ________ of a given CPU will be halved every 18 months according to Moore's Law.
Q6) Briefly describe how a computer works.
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Chapter 7: Database and Content Management
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) ________ describe(s) the structure of a database.
A) Logic
B) Metadata
C) Models
D) Protocols
E) Content
Q2) Most large companies develop their own DBMSs.
A)True
B)False
Q3) SQL is an international standard language for processing a database.
A)True
B)False
Q4) A database is a collection of tables, metadata, and ________.
Q5) For applications that need to process databases over the internet, the application serves as an intermediary between the ________ and the database.
Q6) ________ database products like MS Access are designed for individual users or small workgroups of no more than 15 users.
Q7) Characters of information are represented by individual ________.
Q8) A database is a collection of tables, ________, and metadata.
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Chapter 8: Extension-Using Microsoft Access 2013
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) A quick way of creating reports in Access is to use the Report Wizard.
A)True
B)False
Q2) It is possible to create a primary key composed of ________ columns or fields.
A) relational
B) linked
C) number
D) multiple
E) text
Q3) Access allows users to create tables in a design view.
A)True
B)False
Q4) Database forms allow the users to view, add, update or ________ data in the underlying tables.
Q5) ________ is one of many reserved words in the Access environment.
A) "Value"
B) "Data"
C) "Colour"
D) "Name"
E) "Variable"
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Chapter 9: Extension-Database Design
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87 Flashcards
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Sample Questions
Q1) The ________ shows the number of entities that can be involved in a relationship.
A) E-R
B) UML
C) data integrity
D) workflow
E) cardinality
Q2) The most confusing type of a relationship is the ________ relationship.
A) 1:N
B) M:M
C) N:M
D) 1:1
E) N:1
Q3) Entities have ________ that describes characteristics of the entity.
A) relations
B) properties
C) attributes
D) names
E) files
Q4) ________ is the second most popular data modeling technique.
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Chapter 10: Networks and Collaboration
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) At company social events, talking to people you don't know will help expand your business network only if you know how these new acquaintances can help you.
A)True
B)False
Q2) ________ provide the fastest data transmission speeds.
A) Optical fibre cables
B) Microwaves
C) UTP
D) Twisted pair lines
E) Coaxial cables
Q3) VPNs enable remote access with public internet lines.
A)True
B)False
Q4) Smartphones
A) are cellular phones.
B) are enabling new applications, such as T-commerce.
C) are enabling internet connections through only Wi-Fi.
D) are small computers with a restricted variety of services.
E) have not seen any real agreement as to what they exactly are.
Q5) A(n) ________ is a device that converts digital signals to analog signals.
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Chapter 11: Competitive Advantage and Business Processes
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) ________ support all of the primary business processes as well as the human resources and accounting support processes.
A) Customer relationship management systems
B) Supply chain management systems
C) Enterprise resource planning systems
D) Value chain management systems
E) Supplier relationship management systems
Q2) ________ systems include HR, Accounting and Finance, Marketing and Sales, Operations, and Manufacturing.
Q3) Enterprise application integration uses an interface to access the individual functional databases.
A)True
B)False
Q4) When functional systems are isolated, business processes are
A) redundant.
B) disjointed.
C) incomplete.
D) not integrated.
E) outdated.
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Chapter 12: Decision Making and Business Intelligence
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Data-mining techniques include
A) supplier relationship management.
B) data warehousing.
C) data marting.
D) market-basket analysis.
E) customer relationship management.
Q2) The purpose of (a) ________ is to extract and clean data from operational systems and other sources.
A) cluster analysis
B) data mart
C) data warehouse
D) regression analysis
E) data mining
Q3) With ________, data miners do not create a model or hypothesis before running the analysis.
Q4) What is unsupervised data mining?
Q5) OLAP provides the ability to sum, count, average, and perform other simple arithmetic operations on groups of data.
A)True
B)False
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110 Flashcards
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Sample Questions
Q1) Merchant companies usually consist of
A) B2B, B2G, and C2C types of ecommerce.
B) B2B, B2G, and B2C types of ecommerce.
C) B2B, B2C, and C2C types of ecommerce.
D) B2C and C2C types of ecommerce.
E) C2C and B2B types of ecommerce.
Q2) Business literature defines ________ types of capital.
A) two
B) three C) four
D) five
E) six
Q3) Describe the term "network effects" and give two instances where network effects are important to business.
Q4) Online auctions such as eBay are the most common form of nonmerchant ecommerce.
A)True B)False
Q5) Online auctions such as eBay are the most common form of nonmerchant
Page 15
Q6) If a manufacturer decides to sell online and the retailer loses business as a result, this is called ________ conflict.
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Page 16
Chapter 14: Acquiring Information Systems Through Projects
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) During the ________ phase of the SDLC process, developers construct, test, and install the components of the IS.
Q2) ________ refers to whether existing information technology is likely to be able to meet the needs of the new system.
A) Cost feasibility
B) Technical feasibility
C) People feasibility
D) Organizational feasibility
E) Schedule feasibility
Q3) During the maintenance phase, IS personnel may create
A) service packs, new releases, and patches.
B) plans for database design and related structures.
C) component design outlines.
D) ways to motivate employees.
E) cost and schedule feasibility studies.
Q4) ________ is the first phase of the SDLC approach.
Q5) Software developers write ________ to fix high priority system failures.
Q6) Feasibility has four dimensions: cost, schedule, technical, and organizational.
A)True
B)False Page 17
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Page 18
Chapter 15: Application Extension-Introduction to Microsoft Project
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Dependencies are reflected in the ________ screen.
Q2) You can create subtasks within the tasks of a project.
A)True
B)False
Q3) Dependencies are reflected in the Gantt chart screen.
A)True
B)False
Q4) MS Project allows a project manager to create tasks.
A)True
B)False
Q5) MS Project is a full-service project management process software.
A)True
B)False
Q6) All project management begins with A) an annual budget.
B) an understanding of project management.
C) an understanding of the scheduling application.
D) an understanding of the tasks that need to be accomplished.
E) availability of resources.
Q7) What is the advantage of using a Gantt chart? Page 19
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Page 20
Chapter 16: Structure, Governance, and Ethics
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Bill 198 is commonly known as Budget Measures Act.
A)True
B)False
Q2) Green IT practices include using the "sleep" mode of your computer, recycling of computers, and buying energy-efficient electronics.
A)True
B)False
Q3) E-cycling should be considered in a company's IS ________ procedures.
A) ethics
B) buying
C) alignment
D) auditing
E) planning
Q4) The ________ framework is one of the most popular IT architecture frameworks.
Q5) The first step in understanding how business objectives can be supported by information systems is by defining the ________.
Q6) The goal of IS ________ is to improve the benefits of an organization's IT investments over time.
Q7) What are the three factors that make up the triple bottom line?
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Chapter 12: Managing Information Security and Privacy
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) A security incident reporting plan should ________ all incident reports.
A) centralize
B) generalize
C) standardize
D) decentralize
E) prioritize
Q2) ________, which are the patterns that exist in malware code, should be downloaded and updated frequently.
A) Software updates
B) Service packs
C) Malware patterns
D) Network patches
E) Malware definitions
Q3) Organizations should protect sensitive data by storing it in ________ form.
A) compressed
B) secure
C) digital
D) encrypted
E) standardized
Q4) With wired networks, sniffing requires a(n) ________ connection to the network.
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