IT in Business Operations
Exam Solutions
Course Introduction
This course explores the pivotal role of information technology in enhancing and streamlining business operations. Students will examine how IT systems support various business functions such as finance, human resources, supply chain management, and marketing. The curriculum covers key topics including enterprise resource planning (ERP), customer relationship management (CRM), data analytics, and cybersecurity. By analyzing case studies and real-world applications, students will gain practical insights into selecting, implementing, and managing IT solutions to drive operational efficiency, informed decision-making, and competitive advantage within organizations.
Recommended Textbook Business Driven Technology 5th Edition by Paige Baltzan
Available Study Resources on Quizplus
20 Chapters
1007 Verified Questions
1007 Flashcards
Source URL: https://quizplus.com/study-set/2657
Page 2
Chapter 1: Business Driven Technology
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/53004
Sample Questions
Q1) Information technology can enable departments to more efficiently and effectively perform their core _____________.
A) Facts.
B) Feedback mechanisms.
C) Business operations.
D) Media issues.
Answer: C
Q2) Consider a home theater system.Which of the following represents the process?
A) The DVD player, DVD movie, speakers, TV, and electricity.
B) Playing the movie, including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play, pause, rewind, or fast forward.
Answer: D
Q3) Information technology is a field concerned with the use of technology in managing and processing ________________________.
Answer: Information
Q4) A ____________ is the confirmation or validation of an event or object.
Answer: Fact
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Identifying Competitive Advantages
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/53003
Sample Questions
Q1) The value chain will group a company's activities into two categories: primary value activities and support value activities.
A)True
B)False
Answer: True
Q2) Which of the following represents a reason why competitive advantages are typically temporary?
A) The competitor will hire away your key employees.
B) The competitor quickly seeks ways to duplicate your business operations.
C) The competitor will purchase new technology.
D) All of these.
Answer: D
Q3) Compare Porter's three generic strategies.
Answer: Organizations typically follow one of Porter's three generic strategies when entering a new market: (1)broad cost leadership,(2)broad differentiation,or (3)focused strategy.Broad strategies reach a large market segment.Focused strategies target a niche market.Focused strategies concentrate on either cost leadership or differentiation.
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/53002
Sample Questions
Q1) Summarize why CRM is more than just technology and must be embraced on an enterprise-wide level,along with the types of things an organization can determine when using a CRM system.
Answer: CRM is not just technology,but a strategy,process,and business goal that an organization must embrace on an enterprise-wide level.If an organization does not embrace CRM on an enterprise-wide level,they will have a difficult time gaining a complete view of their customers.CRM can enable an organization to identify the types of customers,design specific marketing campaigns tailored to each individual customer,and understand customer buying behaviors.
Q2) Supply chain _________ is the product delivery processes and elements,including orders,warehouses,carriers,defective product returns,and invoicing.
Answer: Logistics
Q3) A business process is the analysis and redesign of workflow within and between enterprises.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Measuring the Success of Strategic Initiatives
Available Study Resources on Quizplus for this Chatper
59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/53001
Sample Questions
Q1) All of the following are types of website visitors except:
A) Usability visitor
B) Session visitor
C) Identified visitor
D) Tracked visitor
Q2) Explain the difference between efficiency and effectiveness.
Q3) ______________ is a process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance.
Q4) What type of metrics measure throughput,speed,and availability?
A) Efficiency IT metrics
B) Effectiveness IT metrics
C) All of these
D) None of these
Q5) What types of metrics measure customer satisfaction?
A) Efficiency IT metrics
B) Effectiveness IT metrics
C) Both efficiency and effectiveness IT metrics
D) None of these
Q6) ________ are baseline values the system seeks to attain.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Organizational Structures That Support
Strategic Initiatives
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/53000
Sample Questions
Q1) What are the principles and standards that guide our behavior toward other people?
A) Intellectual property
B) Copyright
C) Pirated software
D) Ethics
Q2) ________ software is manufactured to look like the real thing and sold as such.
Q3) Which of the following is one of the four categories of costs associated with downtime?
A) Financial performance
B) Revenue
C) Damaged reputation
D) All of these
Q4) Which issue concerns CIOs the most?
A) Security.
B) Budgeting.
C) Enhancing customer satisfaction.
D) Marketing.
Q5) Describe the relationship between ethics and privacy.
Q6) List and describe the four common IT-related strategic positions.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Valuing Organizational Information
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/52999
Sample Questions
Q1) Which of the following is an example of transactional information?
A) Withdrawing cash from an ATM
B) Making an airline reservation
C) Purchasing stock
D) All of these
Q2) List the four primary sources of low-quality information.
Q3) Which of the following represents the different information formats?
A) Detail, summary, aggregate
B) Document, presentation, spreadsheet, database
C) Individual, department, enterprise
D) None of these
Q4) Organizations use _________ information to make ad hoc decisions.
Q5) What are the different types of information?
A) Levels, forms, granularities
B) Levels, forms, data
C) Levels, formats, granularities
D) Data, formats, granularities
Q6) Organizational information comes in different ___________,formats,and granularities.
Q7) Detail,summary,and _________ are the typical information granularities.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Storing Organizational Information Databases
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/52998
Sample Questions
Q1) In the relational database model,what is a characteristic or property of an entity?
A) Entity
B) Logical view
C) Attribute
D) Physical view
Q2) Customer ID,Customer Name,Contact Name,and Customer Phone are all types of
Q3) What type of integrity constraint does not allow someone to create an order for a nonexistent customer?
A) Relational integrity constraint
B) Business-critical integrity constraint
C) Information-critical integrity constraint
D) None of these
Q4) In the relational database model,what is a person,place,thing,transaction,or event about which information is stored?
A) Entity
B) Logical view
C) Attribute
D) Physical view
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Accessing Organizational Information Data Warehouse
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/52997
Sample Questions
Q1) Identify the importance of ensuring the cleanliness of information throughout an organization.
Q2) Which of the following occurs during data cleansing?
A) Clean missing records.
B) Clean redundant records.
C) Clean inaccurate data.
D) All of these.
Q3) Which of the following are the principle BI enablers?
A) Technology, processes, and customer culture
B) Technology, people, and customer culture
C) Technology, processes, and corporate culture
D) Technology, people, and corporate culture
Q4) Explain why an organization cannot achieve 100 percent accurate and complete information.
Q5) A data warehouse is a ___________ collection of information gathered from many different operational databases that supports business-analysis activities and decision-making tasks.
Q7) Data warehousing is about extending the transformation of data into _________. Page 10
Q6) Data _________ is the process of analyzing data to extract information not offered by the raw data alone.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Enabling the Organization Decision Making
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/52996
Sample Questions
Q1) What is drill-down capability?
A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B) The ability to look at information from different perspectives.
C) Enables users to get details, and details of details, of information.
D) Finds the inputs necessary to achieve a goal, such as a desired level of output.
Q2) Consolidation,drill-down,and slice-and-dice are the three most common capabilities offered in an EIS.
A)True
B)False
Q3) __________ logic is a mathematical method of handling imprecise or subjective information.
Q4) _____________ systems are various commercial applications of artificial intelligence.
Q5) A shopping bot is one of the simplest examples of an intelligent agent.
A)True
B)False
Q6) List and define the four most common categories of AI.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Extending the Organization Supply Chain Management
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/52995
Sample Questions
Q1) What is it called when distorted product demand information passes from one entity to the next throughout the supply chain?
A) Bullwhip effect
B) Demand planning software
C) Supply chain planning software
D) Supply chain execution software
Q2) Which of the following is not one of the main links in the supply chain?
A) Materials flow from suppliers and their upstream suppliers at all levels.
B) Transformation of materials into semifinished and finished products, or the organization's own production processes.
C) Distribution of products to customers and their downstream customers at all levels.
D) Materials flow from customers and their downstream customers at all levels.
Q3) Information technology's primary role in supply chain management is creating the integrations,or tight process and information linkages,between functions within a firm-such as marketing,sales,finance,manufacturing,and distribution-and between firms.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 11: Building a Customer-Centric Organization
Customer Relationship Management
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/52994
Sample Questions
Q1) Back-office operations deal directly with the customer.
A)True
B)False
Q2) What is the term that defines how much a customer spends on each purchase?
A) Recency
B) Frequency
C) Monetary value
D) Reporting
Q3) What is the term that defines how recently a customer purchased items?
A) Recency
B) Frequency
C) Monetary value
D) Reporting
Q4) The Internet can completely replace the phone and face-to-face communications with customers.
A)True
B)False
Q5) The business world is shifting from customer focus to product focus. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 12: Integrating the Organization From
Enterprise Resource Planning
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/52993
Sample Questions
Q1) What are the primary business benefits of an ERP system?
A) Sales forecasts, sales strategies, and marketing campaigns.
B) Market demand, resource and capacity constraints, and real-time scheduling.
C) Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.
D) All of these.
Q2) What represents a new approach to middleware by packaging together commonly used functionality,such as providing prebuilt links to popular enterprise applications,which reduces the time necessary to develop solutions that integrate applications from multiple vendors?
A) Middleware
B) Enterprise application integration middleware
C) Automated business process
D) Ebusiness infrastructure
Q3) Describe the primary users and primary business benefits of CRM,SCM,and ERP applications.
Q4) Accounting,finance,logistics,and production are the primary users of ___________ systems.
Q6) Integrations are achieved by using ___________. Page 15
Q5) Compare middleware and enterprise application integration middleware.
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 13: Creating Innovative Organizations
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/52992
Sample Questions
Q1) Bonnie Flat is a real estate agent who specializes in the luxury home market in the Seattle,Washington,area.Bonnie is highly technical and uses many online marketing techniques to increase business.One of most successful online marketing techniques is to place a box along the top of real estate websites and luxury custom furniture websites.What type of marketing technique is Bonnie using?
A) A cookie
B) A banner ad
C) A pop-up ad
D) A click-through ad
Q2) Which of the following is an example of a disruptive technology?
A) Oracle's database software
B) Sony's transistor-based consumer electronics (transistor radio)
C) Intel's low-end microprocessor
D) All of these
Q3) Information reach refers to the number of people a business can communicate with,on a global basis.
A)True
B)False
Q4) The Innovator's ___________ is a book by Clayton M.Christensen.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 14: E-Business
Available Study Resources on Quizplus for this Chatper
82 Verified Questions
82 Flashcards
Source URL: https://quizplus.com/quiz/52991
Sample Questions
Q1) Internet marketers must develop ___________ to build strong relationships with customers to ensure loyalty.
A) Consumer trust
B) Consumer testimonials
C) Consumer segmentation
D) Market segmentation
Q2) What is the difference between a B2C and a C2B?
A) B2C focuses on companies as customers, and C2B focuses on consumers as customers.
B) B2C focuses on collaboration, and C2B focuses on consumers.
C) B2C focuses on business to consumers, and C2B focuses on consumers to business.
D) B2C focuses on consumers as customers, and C2B focuses on companies as customers.
Q3) T.J.Maxx is an example of a _________ -and-mortar business.
Q4) The Internet marketplace is free of most forms of traditional sales tax.
A)True
B)False
Q5) Compare the four categories of ebusiness models.
Q6) Describe the six ebusiness tools for connecting and communicating.
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Creating Collaborative Partnerships
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/52990
Sample Questions
Q1) Which of the below is not an example of a social bookmarking website?
A) Facebook
B) StumbleUpon
C) Del.icio.us
D) All of these
Q2) Which of the following best describes Web 3.0?
A) User-generated online business
B) Based on the 'intelligent' web where applications use natural language processing
C) Collaboration and social media
D) All of these
Q3) What statement below describes Web 3.0's feature that ensures the "integration of legacy devices"?
A) The ability to use current devices such as iPhones and laptops as credit cards or tickets.
B) The design of websites and other software so they can be easily integrated and work together.
C) The ability for software to be distributed and accessed from anywhere.
D) The design of software to be easily integrated and work together.
Q4) Explain the three challenges associated with Business 2.0.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 16: Integrating Wireless Technology in Business
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/52989
Sample Questions
Q1) What refers to any type of electrical or electronic operation that is accomplished without the use of a "hard-wired" connection?
A) Wireless
B) Mobile
C) GPS
D) RFID
Q2) Describe the business benefits associated with enterprise mobility.
Q3) Explain the business benefits of using wireless technology.
Q4) What technology allows viewers in almost any location to select from hundreds of channels?
A) WiMAX wireless broadband
B) Satellite television
C) Wireless local area network
D) Cellular phones and pagers
Q5) Wireless means the technology can travel with the user,but it is not necessarily in real time.
A)True
B)False
Q6) List and discuss the wireless trends that consumers and businesses can benefit from.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 17: Building Software to Support an Agile Organization
Available Study Resources on Quizplus for this Chatper
53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/52988
Sample Questions
Q1) Which methodology ends each day or begins with a stand-up meeting to monitor and control the development effort?
A) Scrum
B) XP
C) RUP
D) RAD
Q2) The _________ phase involves placing the system into production so users can begin to perform actual business operations with the system.
Q3) ____________ creep occurs when the scope of the project increases.
Q4) Which of the following describes agile?
A) Fast and efficient
B) Small and nimble
C) Lower cost
D) All of these
Q5) Which of the following is a business-related consequence of software failure?
A) Decreased productivity
B) Damage to brand reputation
C) Incurred liabilities
D) All of these
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 18: Managing Organizational Projects
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/52987
Sample Questions
Q1) What is a project?
A) A temporary endeavor undertaken to create a unique product, service, or result.
B) The application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project.
C) Any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
D) Key dates when a certain group of activities must be performed.
Q2) Explain the triple constraint and its importance in project management.
Q3) What is a project milestone?
A) Measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
B) A key date by which a certain group of activities must be performed.
C) An individual who is an expert in project planning and management, defines and develops the project plan, and tracks the plan to ensure the project is completed on time and on budget.
D) An internal department that oversees all organizational projects.
Q4) Time,cost,and ___________ are the three primary variables in any project.
To view all questions and flashcards with answers, click on the resource link above.
22
Chapter 19: Outsourcing in the 21st Century
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/52986
Sample Questions
Q1) Describe the challenges of outsourcing.
Q2) All of the following are challenges of outsourcing except:
A) Contract length.
B) Competitive edge.
C) Confidentiality.
D) Reduced frustration and expense related to hiring and retaining employees in an exceptionally tight job market.
Q3) What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house?
A) Insourcing
B) Outsourcing
C) Business process outsourcing
D) Offshore outsourcing
Q4) Outsourcing is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
A)True
B)False
Q5) Explain the business benefits of outsourcing.
To view all questions and flashcards with answers, click on the resource link above. Page 23
Chapter 20: Developing a 21st-Century Organization
Available Study Resources on Quizplus for this Chatper
27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/52985
Sample Questions
Q1) Which of the following is a reason why businesses want to have the appropriate levels of authentication,access control,and encryption?
A) Only authorized individuals can gain access to the network.
B) Only authorized individuals can access applications for which they are entitled.
C) Individuals cannot understand or alter information while in transit.
D) All of these.
Q2) Which of the following is one of the 21<sup>st</sup>-century organizational trends on the business side?
A) Uncertainty in terms of future business scenarios and economic outlooks.
B) Emphasis on strategic analysis for cost reduction and productivity enhancement.
C) Focus on improved business resiliency via the application of enhanced security.
D) All of these.
Q3) Electronic __________ is a technique for identifying and tracking assets and individuals via technologies such as RFID and smart cards.
Q4) RFID uses ________ or passive tags in the form of chips or smart labels.
To view all questions and flashcards with answers, click on the resource link above. Page 24