IT Governance and Risk Management
Exam Answer Key
Course Introduction
IT Governance and Risk Management explores the structures, processes, and policies that ensure information technology supports and aligns with an organizations goals while managing risks. The course covers frameworks such as COBIT, ISO/IEC 27001, and ITIL, focusing on strategic alignment, value delivery, resource management, and performance measurement in IT environments. Students examine risk identification, assessment, and mitigation strategies, as well as regulatory compliance, security controls, and incident response. Through case studies and practical scenarios, this course equips learners with the skills to implement effective IT governance and develop comprehensive risk management protocols in dynamic organizational contexts.
Recommended Textbook
Information Technology Project Management Revised 7th Edition by Kathy Schwalbe
Available Study Resources on Quizplus
13 Chapters
1057 Verified Questions
1057 Flashcards
Source URL: https://quizplus.com/study-set/1077 Page 2
Chapter 1: Introduction to Project Management
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/21284
Sample Questions
Q1) A difference between operations and projects is that operations end when their objectives have been reached, whereas projects do not.
A)True
B)False
Answer: False
Q2) Which of the following best defines the role of leaders?
A) They focus on short-term objectives.
B) They work on achieving primarily tactical goals.
C) They work solely toward day-to-day details of meeting specific tasks.
D) They inspire people to reach goals.
Answer: D
Q3) Enterprise project management softwares are also known as _____ tools of project management software.
A) baseline
B) midrange
C) low-end
D) high-end
Answer: D
Q4) _____ include people, hardware, software, or other assets.
Answer: Resources
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Project Management and Information Technology Context
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/21285
Sample Questions
Q1) Three general classifications of organizational structures are _____, project, and matrix.
Answer: functional
Q2) Project work is most successful in an organizational culture where activities are organized around individuals.
A)True
B)False
Answer: False
Q3) An organization that uses a project organizational structure earns their revenue primarily from performing projects for other groups under contract.
A)True
B)False
Answer: True
Q4) A(n) _____ is an overall model for thinking about things as sets of interacting components working within an environment to fulfill some purpose.
Answer: systems philosophy
Q5) The _____ frame of an organization relates to the company's culture.
Answer: symbolic
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Project Management Process Groups: a Case Study
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/21286
Sample Questions
Q1) Monitoring and controlling processes overlap all of the other project management process groups.
A)True
B)False
Answer: True
Q2) In the Scrum method, team members work as a self-directed group coached by the ScrumMaster.
A)True
B)False
Answer: True
Q3) _____ processes include defining and authorizing a project or project phase.
A) Initiating
B) Planning
C) Executing
D) Monitoring and controlling
Answer: A
Q4) The ideal outcome of the _____ process group is to complete a project successfully by delivering the agreed-upon project scope within time, cost, and quality constraints.
Answer: monitoring and controlling
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Project Integration Management
Available Study Resources on Quizplus for this Chatper
81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/21287
Sample Questions
Q1) Projects that address broad organizational needs are likely to fail.
A)True
B)False
Q2) An IT company revises its process parameters in response to complaints from vendors that products were not ready on time. This would be an example of _____.
A) cost forecasting
B) a preventive action
C) defect repairs
D) a corrective action
Q3) A _____ is a document used to coordinate all project planning documents and help guide a project's execution and control.
A) project management plan
B) statement of work
C) scope statement
D) business case
Q4) The introduction or overview of a project must only include a list of definitions and acronyms.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Project Scope Management
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/21288
Sample Questions
Q1) The _____ approach for constructing a WBS starts with the largest items of the project and breaks them into subordinate items.
A) analogy
B) bottom-up
C) top-down
D) mind mapping
Q2) In the _____approach for constructing a WBS, you use a similar project's WBS as a starting point.
A) top-down
B) bottom-up
C) mind-mapping
D) analogy
Q3) A work package must always represent less than 80 hours of work.
A)True
B)False
Q4) List and briefly describe five approaches for creating work breakdown structures.
Q5) Tasks in a WBS that are decomposed into smaller tasks are called _____ tasks.
Q6) The main tool for performing scope validation is _____ and group decision making techniques.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Project Time Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/21289
Sample Questions
Q1) A drawback of the precedence diagramming method is that it cannot be used unless dummy activities are employed.
A)True
B)False
Q2) In project time management, which of the following processes generate the main outputs of an activity list, activity attributes, and a milestone list?
A) Sequencing activities
B) Defining activities
C) Resource estimating activities
D) Estimating activity durations
Q3) Which of the following processes in project time management involves identifying the specific tasks that the project team members and stakeholders must perform to produce the project deliverables?
A) Defining activities
B) Sequencing activities
C) Developing the schedule
D) Estimating activity durations
Q4) A(n) _____ Gantt chart compares planned and actual project schedule information.
Q5) _____ involves the processes required to ensure timely completion of a project.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Project Cost Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/21290
Sample Questions
Q1) One of the main outputs of the _____ process is a cost baseline.
A) cost controlling
B) cost estimating
C) cost budgeting
D) cost planning
Q2) Which of the following is an input of the process of controlling costs?
A) Cost forecasts
B) Work performance data
C) Change requests
D) Scope baseline
Q3) The _____ is based on the original planned costs for the project or activity and the rate at which the team is completing work on the project or activity to date.
Q4) _____ helps develop an accurate projection of a project's financial expenses and benefits.
A) Critical path analysis
B) Fast tracking
C) Life cycle costing
D) Crashing
Q5) List and briefly describe the four project cost management processes.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Project Quality Management
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/21291
Sample Questions
Q1) _____ are groups of non-supervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.
Q2) A run chart is a bar graph that depicts data points and their order of occurrence.
A)True
B)False
Q3) _____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.
A) Juran
B) Ishikawa
C) Crosby
D) Deming
Q4) _____ addresses how well a product or service performs the customer's intended use.
A) Reliability
B) Performance
C) Maintainability
D) Functionality
Q5) _____ are the screens and reports the system generates.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Project Human Resource Management
Available Study Resources on Quizplus for this Chatper
84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/21292
Sample Questions
Q1) _____ is at the top of Maslow's hierarchy of needs.
A) Esteem
B) Self-actualization
C) Physiological
D) Social
Q2) _____ involves building individual and group skills to enhance project performance.
A) Developing the human resource plan
B) Developing the project team
C) Acquiring the project team
D) Managing the project team
Q3) In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate.
A) performing
B) norming
C) forming
D) storming
Q4) Describe Maslow's hierarchy of needs. How does it relate to information technology projects?
Q5) What is a staffing management plan?
11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Project Communications Management
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/21293
Sample Questions
Q1) A(n) _____ forces meeting organizers to plan the meeting and gives potential participants the chance to decide whether they need to attend.
Q2) Rarely does the receiver interpret a message exactly as the sender intended.
A)True
B)False
Q3) Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?
A) Always reply to all the people to whom the initial message was sent.
B) If the entire message can fit in the subject line, put it there.
C) Minimize the total number of e-mails by including as many subjects as possible in a single e-mail.
D) Continue replying to e-mail messages without changing the subject line to maintain continuity.
Q4) _____ are normally provided as status reports or progress reports.
Q5) E-mail communication is most suited for:
A) assessing commitment to a project.
B) building consensus among disputing parties.
C) mediating a conflict between multiple parties.
D) communicating routine information.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Project Risk Management
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/21294
Sample Questions
Q1) _____ are/is a qualitative risk analysis tool that maintains an awareness of risks throughout the life of a project in addition to identifying risks.
A) SharePoint portal
B) Probability/impact matrices or charts
C) Expectations management matrix
D) Top Ten Risk Item Tracking
Q2) A(n) _____ represents decision problems by displaying essential elements, including decisions, uncertainties, causality, and objectives, and how they influence each other.
A) risk breakdown structure
B) influence diagram
C) process flow chart
D) work breakdown structure
Q3) The term _____ is used to describe risks that the project team has identified and analyzed.
Q4) Explain the basic steps involved in performing a Monte Carlo analysis.
Q5) _____ helps professionals to see the effects of changing one or more variables on an outcome.
Q6) _____ are indicators or symptoms of actual risk events.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Project Procurement Management
Available Study Resources on Quizplus for this Chatper
81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/21295
Sample Questions
Q1) Outputs of the _____ process consist of selected sellers and resource calendars.
A) closing procurements
B) conducting procurements
C) planning procurement management
D) controlling procurements
Q2) "Most organizations are not in business to provide information technology services, yet many have spent valuable time and resources on information technology functions when they should have instead worked on important competencies such as marketing, customer service, and new product design. Outsourcing helps tackle this problem."
Which of the following benefits does outsourcing primarily provide in such a scenario?
A) Reduces fixed and recurrent costs
B) Protects strategic information from being accessible to external suppliers
C) Increases accountability even without a written contract
D) Helps focus on an organization's core business
Q3) What are the four types of cost-reimbursable contracts? Briefly describe each type.
Q4) The final process in project procurement management is _____.
Q5) In procurement management, evaluation of any change should include a(n) _____ analysis.
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Project Stakeholder Management
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/21296
Sample Questions
Q1) A simple way to document basic information on project stakeholders is by creating a(n) _____.
Q2) Project management software tools normally do not promote the use of Facebook as a forum to promote project activities.
A)True
B)False
Q3) The purpose of _____ is to identify all people or organizations affected by a project, to analyze their expectations, and to effectively engage them in project decisions throughout the life of a project.
Q4) The _____ is a formal or informal document that helps project teams to effectively engage stakeholders and make sure that good decisions are made through out the life of the project.
Q5) A(n) _____ stakeholder is one who is aware of the project and is neither supportive nor resistant.
Q6) _____ are individuals, groups, or organizations who may affect, be affected by, or perceive themselves to be affected by a decision, activity, or outcome of a project.
Q7) A(n)_____ is a tool that is used to document , monitor, and track problems that need resolution.
Page 15
To view all questions and flashcards with answers, click on the resource link above.