IT for Managers Exam Solutions
Course Introduction
This course explores the fundamental concepts and practical applications of information technology in the context of managerial roles. Designed for future and current managers, the curriculum covers how IT supports business processes, decision-making, and organizational strategies. Emphasis is placed on digital transformation, cybersecurity, data management, and leveraging emerging technologies to achieve business objectives. Students will assess case studies and engage in hands-on projects to develop skills in evaluating, planning, and implementing IT solutions that drive efficiency and innovation within organizations.
Recommended Textbook Enterprise Systems for Management 2nd Edition by Luvai
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Page 2
Motiwalla
Chapter 1: Introduction to Enterprise Systems for Management
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Sample Questions
Q1) A(n) ________ is a dynamic sub-organization that can be created and eliminated depending on need.
A) strategic group
B) Business Unit
C) department
D) matrix group
E) IT group
Answer: B
Q2) All of the following are components of an ERP system except: A) tools.
B) hardware.
C) processes.
D) people.
E) databases.
Answer: A
Q3) No single information system can support all the needs of a business.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Systems Integration
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Sample Questions
Q1) In a decentralized computer architecture, every user is given a personal computer.
A)True
B)False
Answer: True
Q2) Because of the high initial setup costs for the integrated system, it is particularly crucial to have a strong commitment from:
A) the consultants.
B) the IT staff.
C) top management.
D) the employees.
Answer: C
Q3) Hershey's ERP project failed initially because they failed to break their existing:
A) chocolate bars.
B) functional silos.
C) cross-functional roles.
D) hardware resources.
E) software development patterns.
Answer: B
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Chapter 3: Enterprise Systems Architecture
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Q1) Project management is an example of a non-traditional ERP module now being offered by some vendors.
A)True
B)False
Answer: True
Q2) ERP systems need both current and historical data.
A)True
B)False
Answer: True
Q3) What is a Service Oriented Architecture? How is this being used to implement ERP systems?
Answer: SOA refers to a software development model that is based on a contract between a consumer and a provider of services. From an ERP perspective, SOA decomposes the business logic into smaller, distinct units of services. An example of a service might be a print routine, or a service to calculate the tax on a purchase. When deployed on the Web these can also be considered to be Web services. The difficult question with ERP systems is that each service must be integrated with all the other, related services to provide seamless support for users.
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Chapter 4: Development Life Cycle
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Q1) The primary task of the ________ phase of the traditional SDLC is to determine the user requirements of the new system.
A) maintenance
B) design
C) implementation
D) analysis
E) investigation
Q2) The SDLC process actually begins when someone in the organization identifies a need for a new system.
A)True
B)False
Q3) ASAP, and FastTrack are examples of vendor driven ERP development methodologies.
A)True
B)False
Q4) The SDLC process involves high-level problems and so doesn't require technical problem solving skills.
A)True
B)False
Q5) Describe the main phases or stages of the traditional ERP life cycle.
Page 6
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Chapter 5: Implementation Strategies
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Q1) A project methodology should address all the components of the project from project startup through system planning.
A)True
B)False
Q2) When an ERP system is upgraded, often bugs and problems are associated with the: A) applications.
B) databases.
C) modules.
D) modified code.
Q3) The Change Management team is typically a part of the larger project team.
A)True
B)False
Q4) For their ERP implementations, some businesses ________ the server and the database environment.
A) develop
B) outsource
C) use
D) offshore
Q5) Describe the different software components used in an ERP system.
Q6) What is meant by ERP governance?
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Chapter 6: Software and Vendor Selection
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Q1) The customer is often blamed for an unsuccessful implementation.
A)True
B)False
Q2) What are the different skills needed to thoroughly evaluate the various bids from ERP vendors?
Q3) If after the ERP project starts and it turns out that the hardware for supporting the volume of transactions was undersized then it may be necessary to ________ the contract.
A) dissolve
B) change
C) re-bid
D) finalize
Q4) Describe three different factors that should be researched when examining potential ERP vendors.
Q5) Deliverables must be clearly identified and delivery dates associated with them in the:
A) RFI.
B) purchase order.
C) RFB.
D) ERP contract.
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Chapter 7: Operational and Post Implementation
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Q1) What is the stabilization process? Why is it so critical?
Q2) Even though it should be conducted just-in-time, training often gets put into the post-implementation schedule because the project schedule gets compressed.
A)True
B)False
Q3) One problem with running the old legacy system in parallel with the new ERP system is that this can lower the effort and cost required to operate the system.
A)True
B)False
Q4) ERP system training should focus on showing users where to point and click in the applications.
A)True B)False
Q5) How does an organization know when it is ready to go live with the new ERP system?
Q6) Training should be a continuous process even after the system is live.
A)True
B)False
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Chapter 8: Program and Project Management
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Q1) There will always be second guessing of ________ made by project members. This can be very harmful to the success of the ERP project.
A) attorneys
B) executives
C) consultants
D) decisions
E) none of the above
Q2) The ________ are responsible for analyzing business requirements and converting them into solutions with the ERP system.
A) design experts
B) SMEs
C) module experts
D) consultants
Q3) If decisions about the ERP system are communicated properly it may be difficult to get buy-in on the new system from the users.
A)True
B)False
Q4) What does a module expert do? Why are they so crucial for the success of an ERP project?
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Chapter 10: Global, Ethics, and Security Management
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Q1) One long standing best practice is the creation of a formal governance process to manage the offshore relationship.
A)True
B)False
Q2) An ASP is a type of SaaS provider which offers to host the software of another vendor for the company that purchased the software license.
A)True
B)False
Q3) One danger of outsourcing is that employees for an outsourcing partner can leave and go to work for a(n) ________.
A) government
B) attorney
C) competitor
D) consultant
E) none of the above
Q4) The Y2K problem provided a huge boost to the practice of IT outsourcing.
A)True
B)False
Q5) How has the need for SOX compliance impacted ERP systems?
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Chapter 11: Supply Chain Management
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Q1) The most important ingredient in successful e-SCM is the ________ of partners, suppliers, and employees.
A) dedication
B) order completion
C) order fulfillment
D) marketing
E) none of the above
Q2) The service industry has no finished goods inventory.
A)True
B)False
Q3) More brick-and-mortar manufacturers are adding e-commerce capabilities, and are facing new challenges such as the individual delivery of products.
A)True
B)False
Q4) SCM stands for Supply Change Management.
A)True
B)False
Q5) Describe some of the potential benefits of SCM.
Q6) What are some of the processes supported by SCM?
Page 12
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Chapter 12: Customer Relationship Management
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Q1) Paying a CRM vendor to host your CRM applications is a less expensive alternative to purchasing licenses to CRM software and running it yourself.
A)True
B)False
Q2) The use of CRM systems has triggered some concerns about infringing on individual privacy.
A)True
B)False
Q3) By using technology to analyze consumer data, companies found that ________ sales to loyal, repeat customers is much more profitable than acquiring new customers.
A) new
B) incremental
C) special
D) non-standard
Q4) ________ is/are not a major component of a CRM system.
A) Market research tools
B) Sales force automation software
C) Supply chain management software
D) Support tools
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Chapter 9: Organizational Change and Business Process
Reengineering
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Q1) A successful ERP implementation requires organizational change.
A)True
B)False
Q2) What are the steps in the OPM3 process?
Q3) Legacy systems are built around the idea of "best practices."
A)True
B)False
Q4) Working through the as is phase of the BPR process is often tedious and stressful, so it is good to counter this with ________ and events.
A) conferences
B) team building exercises
C) meetings
D) vacation
E) none of the above
Q5) A BPM process category is people-intensive processes.
A)True
B)False
Q6) The first step in the BPR methodology is to define the "as is" process.
A)True
B)False Page 14
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