IT for Managers Exam Bank
Course Introduction
This course equips future managers with a comprehensive understanding of information technology concepts, tools, and strategies relevant to modern organizational operations. Students will explore essential IT topics such as digital transformation, business information systems, data management, cybersecurity, and emerging technologies. By examining real-world case studies and practical applications, learners will develop the ability to make informed decisions about technology investments and innovations that drive business value. The course also emphasizes the leadership skills required to manage IT projects, foster collaboration between technical and non-technical teams, and respond effectively to the challenges and opportunities presented by rapid technological change.
Recommended Textbook
MIS 8th Edition by Hossein Bidgoli
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Page 2
Chapter 1: Information Systems: An Overview
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Sample Questions
Q1) Describe a database, and explain its role in an information system.
Answer: Answers will vary.A database, the heart of an information system, is a collection of all relevant data organized in a series of integrated files.A comprehensive database is essential for the success of any information system.To create, organize, and manage databases, a database management system (DBMS) is used, such as Microsoft Access or FileMaker Pro for home or small-office use.In a large organization, a DBMS such as Oracle or IBM DB2 might be used.
Databases are also important for reducing personnel time needed to gather, process, and interpret data manually.With a computerized database and a DBMS, data can be treated as a common resource that is easy to access and use.
Q2) An information system should collect data from both external and internal sources, although organizational objectives and the type of application also determine what sources to use.
A)True
B)False
Answer: True
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Chapter 2: Computers: The Machines Behind Computing
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Sample Questions
Q1) Describe how computer speed is measured.
Answer: Answers will vary.Typically, computer speed is measured as the number of instructions performed during the following fractions of a second:
a.Millisecond: 1 / 1,000 of a second
b.Microsecond: 1 / 1,000,000 of a second
c.Nanosecond: 1 / 1,000,000,000 of a second
d.Picosecond: 1 / 1,000,000,000,000 of a second
Q2) Computer designers have concentrated on technology using gallium arsenide instead of silicon because silicon:
A) cannot be used for the mass production of electronic devices.
B) cannot emit light and has speed limitations.
C) is soft and fragile.
D) is expensive.
Answer: B
Q3) The hardware component of a computer system consists of programs written in computer languages.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Database Systems, Data Warehouses and Data
Marts
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Sample Questions
Q1) Consolidating information from different departments or functional areas is easier in data marts than in data warehouses.
A)True
B)False
Answer: False
Q2) In a relational database model, a(n) _____ searches data in a table and retrieves records based on certain criteria.
A) insert operation
B) join operation
C) find operation
D) select operation
Answer: D
Q3) In object-oriented databases, grouping objects along with their attributes and methods into a class is called _____.
A) encapsulation
B) fragmentation
C) allocation
D) optimization
Answer: A
Page 5
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Chapter 4: Personal, Legal, Ethical and Organizational Issues of Information Systems
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Sample Questions
Q1) A _____is an intellectual property that protects new processes.
A) registration
B) copyright
C) trademark
D) patent
Q2) In the context of information technology in workplaces, which of the following allows adding new tasks to employees' responsibilities?
A) Job virtualization
B) Job upgrading
C) Job deskilling
D) Job rotation
Q3) With information technologies, one skilled worker might be capable of doing the job of several workers. Provide some examples of this situation.
Q4) _____are small text files with unique ID tags that are embedded in a Web browser and saved on the user's hard drive.
A) Applets
B) Kernels
C) Cookies
D) Firewalls
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Chapter 5: Protecting Information Resources
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Sample Questions
Q1) _____ is a commonly used encryption protocol that manages transmission security on the Internet.
A) Application Layer
B) Secure Sockets Layer
C) Transmission Control Protocol
D) User Datagram Protocol
Q2) _____ are usually placed in front of a firewall and can identify attack signatures, trace patterns, generate alarms for a network administrator, and cause routers to terminate connections with suspicious sources.
A) Intrusion detection systems
B) Proxy servers
C) Identification badges
D) Virtual private networks
Q3) A(n) _____is a combination of hardware and software that acts as a filter or barrier between a private network and external computers or networks.
A) firewall
B) rootkit
C) intrusion detection system
D) electronic tracker
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Page 7
Chapter 6: Data Communication
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Sample Questions
Q1) Describe an intelligent terminal.
Q2) Wireless network traffic can be captured with sniffers.
A)True
B)False
Q3) In the bus topology, a hardware device called _____ is used at each end of the cable to absorb the transmitted signal.
A) emulator
B) terminator
C) stopper
D) node
Q4) A _____ represents a network's physical layout.
A) network utility
B) network packet
C) network protocol
D) network topology
Q5) The process of deciding which path data takes on a network is called _____.
A) converging
B) diverging
C) roaming
D) routing
Page 8
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Chapter 7: The Internet, Intranets, and Extranets
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Q1) Which of the following statements is true of the Internet?
A) Its accessibility requires prior approval.
B) Its geographical scope is limited.
C) It is usually faster than an intranet.
D) It is less secure than an intranet.
Q2) Which of the following statements is true of Hypertext Markup Language (HTML)?
A) It is used to route traffic on a public telephone network.
B) It is used to build a local area network.
C) It is used to define a Web page's layout and appearance.
D) It is used to provide radio coverage over a wide area.
Q3) Briefly explain the Internet of Everything (IoE).
Q4) Which of the following statements is true of Extensible Markup Language (XML)?
A) XML defines data without context.
B) XML tags specify the layout and appearance of content.
C) XML tags represent the kind of content being posted and transmitted.
D) XML is inflexible toward interoperability between different systems.
Q5) In the context of directories on the Web, a human-powered directory uses crawlers to collect data.
A)True
B)False
Page 9
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Chapter 8: E-Commerce
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Sample Questions
Q1) Jack is a gamer, and every time he plays at a gaming center, he pays five dollars using a card that he recharges electronically every week. It is evident that Jack uses _____ as the mode of payment.
A) e-cash
B) a nanopayment card
C) e-pay
D) a micropayment card
Q2) _____ offers a secure, convenient, and portable tool for online shopping and stores personal and financial information, such as credit card numbers, passwords, and PINs.
A) E-cash
B) An e-wallet
C) An e-check
D) E-pay
Q3) Describe the categories of social networks and online media that collectively constitute social commerce.
Q4) Describe the term hit in the context of Web marketing.
Q5) Describe the importance of search engine optimization (SEO) in Web marketing campaigns.
Q6) Describe the merchant model of e-commerce.
Page 10
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Chapter 9: Global Information Systems
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Sample Questions
Q1) In the context of a global information system (GIS), which of the following kinds of managerial support involves day-to-day activities?
A) Operational support
B) Strategic support
C) Tactical support
D) Dynamic support
Q2) One of the issues with a _____ is that subsidiaries rely on headquarters for all process and control decisions as well as system design and implementation.
A) multinational structure
B) global structure
C) regional structure
D) transnational structure
Q3) By generating and delivering timely and relevant information supported by networks, _____ creates new opportunities for conducting commercial activities.
A) cybersquatting
B) e-business
C) phishing
D) transborder data flow
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11
Chapter 10: Building Successful Information Systems
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Sample Questions
Q1) Describe the concept of crowdsourcing.
Q2) Which of the following is a disadvantage of a request for proposal (RFP)?
A) A lengthy time frame makes an RFP less appealing.
B) The limited time allotted for the evaluation of an RFP makes the process tedious.
C) In an RFP, every vendor gets different information, resulting in unfair bids.
D) In an RFP, different vendors have different deadlines for submitting bids.
Q3) In the extreme programming environment, _____ allows programmers to detect and correct programming mistakes as they go, which is faster than correcting them after an entire program has been written.
A) procedural programming
B) pair programming
C) sequential programming
D) parallel programming
Q4) _____ is one of the most common cost-effectiveness analysis methods.
A) DuPont analysis
B) Joint application design
C) SWOT analysis
D) Net present value
Q5) Describe the advantages of prototypes.
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Chapter 11: Enterprise Systems
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Sample Questions
Q1) Which of the following techniques is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?
A) Sales automation
B) Collaborative filtering
C) Order processing
D) Knowledge management
Q2) Collaborative filtering is one of the IT tools that can be used to implement a personalization system.
A)True
B)False
Q3) _____ allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.
A) Customization
B) Virtualization
C) Optimization
D) Idealization
Q4) Discuss the importance of interaction in managing tacit knowledge.
Q5) Discuss the functions coordinated by a supply chain management (SCM) system.
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Chapter 12: Management Support Systems
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Sample Questions
Q1) Effective design and implementation of an executive information system (EIS) requires top management support and user involvement.
A)True
B)False
Q2) A user interface enables a decision support system (DSS) to analyze information.
A)True
B)False
Q3) List the major components of a decision support system (DSS).
Q4) Unstructured decisions are often used in _____.
A) introducing a new product
B) capital acquisition analysis
C) record keeping
D) simple inventory problems
Q5) In a decision support system (DSS), decisions about the type of file structure to be used are taken by the _____.
A) technical designer
B) managerial designer
C) model designer
D) database designer
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Chapter 13: Intelligent Information Systems
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Q1) GeneHunter is a hybrid product that combines artificial intelligence (AI) technologies using _____.
A) natural-language processing
B) speech systems
C) genetic algorithms
D) biometric systems
Q2) An expert system should be used when well-structured numerical problems are involved.
A)True
B)False
Q3) _____ usually track and report on computer equipment and network systems to predict when a system crash or failure might occur.
A) Routing agents
B) Monitoring and surveillance agents
C) Data-mining and data-warehousing agents
D) Personal agents
Q4) In the context of an expert system, explain the factual knowledge component of a knowledge base with an example.
Q5) Discuss the tasks that an e-mail personal agent performs.
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Chapter 14: Emerging Trends, Technologies, and Applications
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Sample Questions
Q1) _____ radio frequency identification (RFID) tags can be embedded in a sticker or under the human or animal skin.
A) Active
B) Passive
C) Open
D) Closed
Q2) To read a quick response (QR) code using a smartphone, one must have the _____ app.
A) visualizer
B) reader
C) decoder
D) scanner
Q3) A(n)_____ is a 2D or 3D graphical representation of a person in the virtual world, used in chat rooms and online games.
A) entity
B) schema
C) avatar
D) relvar
Q4) Discuss the applications of radio frequency identification (RFID) tags.
Page 16
Q5) How do head-mounted displays (HMDs) work?
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