IT for Business Solved Exam Questions
Course Introduction
IT for Business explores the pivotal role of information technology in modern organizations, focusing on how businesses leverage digital tools and systems to improve efficiency, drive innovation, and gain a competitive advantage. The course covers key topics such as IT infrastructure, business information systems, data management, e-commerce, cybersecurity, and emerging technologies like cloud computing and artificial intelligence. Students learn how to align IT strategies with business goals, evaluate technology solutions, and address the ethical and organizational challenges of digital transformation, preparing them to make informed decisions about technology deployment in various business contexts.
Recommended Textbook Essentials of MIS Global 11th Edition by
Kenneth C.; Laudon
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Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) ________ are private corporate networks extended to authorized users outside the organization.
Answer: Extranets
Q2) ________ is known as the enormous volume of data generated by Internet activity, such as Web traffic and e-mail.
Answer: Big data
Q3) Output
A) is feedback that has been processed to create meaningful information.
B) is information that is returned to appropriate members of the organization to help them evaluate the input stage.
C) transfers data to the people who will use it or to the activities for which it will be used.
D) transfers processed information to the people who will use it or to the activities for which it will be used.
E) converts raw input into a meaningful form.
Answer: D
Q4) The key elements of an organization are its structure, business processes, politics, culture, and ________.
Answer: people
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3
Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new sales employees. Identify six collaboration tools that are available to help the team work together. Which single tool would be the most helpful for the project, in your opinion, and why?
Answer: Collaboration tools include e-mail and instant messaging; social networking; wikis; virtual worlds, collaboration platforms such as virtual meeting systems, Google Apps/Google Sites. The most helpful of these might be a collaboration platform because it would enable people to have discussions, calendars, conferences, and share documents.
Q2) Which of the following decisions requires knowledge based on collaboration and interaction?
A) How long will it take to manufacture this product?
B) Should we work with outside vendors on new products and services?
C) In which geographical locations are our products garnering the most sales?
D) Which product design is the most efficient for the user in terms of energy use?
E) How can we produce this product more cheaply?
Answer: B
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Page 4
Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) All of the following statements are true about information technology's impact on business firms except
A) it helps firms expand in size.
B) it helps firms lower the cost of market participation.
C) it helps reduce internal management costs.
D) it helps reduce transaction costs.
E) it helps reduce agency costs.
Answer: A
Q2) A firm can exercise greater control over its suppliers by having
A) more suppliers.
B) fewer suppliers.
C) global suppliers.
D) local suppliers.
E) regional suppliers.
Answer: A
Q3) A company's competitive advantages ultimately translate into higher stock market valuations than its competitors.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Ethical and Social Issues in Information Systems
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Q1) The moral dimension of ________ can be described as the obligations that individuals and organizations have concerning rights to intellectual property.
A) property rights and obligations
B) system quality
C) accountability and control
D) information rights and obligations
E) quality of life
Q2) Ethics describes the principles of right and wrong that can be used by individuals to make choices to guide their behavior.
A)True
B)False
Q3) Describe three technology trends that pose ethical issues, giving an example for each of its ethical or moral impact.
Q4) Most Internet businesses do very little to protect the privacy of their customers.
A)True
B)False
Q5) What are the steps in conducting an ethical analysis?
Q6) Identify and discuss the six ethical principles discussed in the chapter.
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Chapter 5: It Infrastructure and Emerging Technologies
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Q1) In green computing, reducing computer power consumption is a top priority.
A)True
B)False
Q2) ________ takes place when a firm contracts custom software development or maintenance of existing legacy programs to outside firms.
A) Cloud computing
B) Utility computing
C) On-demand computing
D) Outsourcing
E) Consumerization of IT
Q3) Java software is designed to run on any computing device, regardless of the specific microprocessor or operating system it uses.
A)True
B)False
Q4) The technology trends exhibited by Portugal Telecom, as discussed in the chapter opening case, illustrate the shift away from green computing.
A)True
B)False
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Q1) An automated or manual file that stores information about data elements and data characteristics such as usage, physical representation, ownership, authorization, and security is the
A) data dictionary.
B) data definition diagram.
C) entity-relationship diagram.
D) relationship dictionary.
E) data table.
Q2) A(n) ________ organizes data in two-dimensional tables.
A) non-relational DBMS
B) mobile DBMS
C) relational DBMS
D) hierarchical DBMS
E) object-oriented DBMS
Q3) The coupling of data with the software programs that manipulate the data, such that changes in programs requires changes to the data, is called program-data dependence.
A)True
B)False
Q4) List and describe three main capabilities or tools of a DBMS.
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Q1) RFID technology is being gradually replaced by less costly technologies such as WSNs.
A)True
B)False
Q2) Which type of network is used to connect digital devices within a half-mile or 500-meter radius?
A) Wi-Fi
B) LAN
C) WAN
D) MAN
E) SAN
Q3) Which protocol is the Internet based on?
A) TCP/IP
B) FTP
C) packet-switching
D) HTTP
E) DNS
Q4) What has made the Google search engine so successful?
Q5) What are wireless sensor networks?
How do they work and what are they used for?
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Chapter 8: Securing Information Systems
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Q1) Public key encryption uses two keys.
A)True
B)False
Q2) Which of the following specifications replaces WEP with a stronger security standard that features changing encryption keys?
A) TLS
B) AUP
C) VPN
D) WPA2
E) UTM
Q3) Organizations can use existing network security software to secure mobile devices.
A)True
B)False
Q4) Smartphones have the same security flaws as other Internet-connected devices.
A)True
B)False
Q5) SSL is a protocol used to establish a secure connection between two computers.
A)True
B)False
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Q1) Walmart's continuous replenishment system is an example of a ________ model.
A) push-based
B) pull-based
C) enterprise-based
D) supply chain optimization
E) forecast-based
Q2) The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.
A)True
B)False
Q3) Identify two classifications for supply chain software. For each classification, identify five capabilities.
Q4) In order to achieve maximum benefit from an enterprise software package, a business
A) customizes the software to match all of its business processes.
B) uses only the processes in the software that match its own processes.
C) changes the way it works to match the software's business processes.
D) selects only the software that best matches its existing business processes.
E) retains legacy systems that best work with the software.
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Q1) Geoadvertising sends ads to users based on their A) GPS locations.
B) home addresses.
C) shopping preferences.
D) web site behaviors.
E) Google Maps settings.
Q2) All of the following are activities related to establishing a Web presence except for A) search.
B) affiliates.
C) apps.
D) newsletters.
E) display.
Q3) A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n)
A) exchange.
B) vertical market.
C) private exchange.
D) e-hub.
E) private industrial network.
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Page 12
Chapter 11: Managing Knowledge
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Q1) Fuzzy logic is a type of
A) data mining.
B) neural network.
C) intelligent technique.
D) business intelligence.
E) case-based reasoning.
Q2) Which of the following is not a typical component or capability of an enterprise content management system?
A) LMS
B) social networking tools
C) tagging tools
D) digital asset management
E) KWS
Q3) ________ often are designed and optimized for the specific tasks to be performed.
A) Graphics programs
B) Knowledge workstations
C) Virtual simulators
D) CAD stations
E) LMS
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Chapter 12: Enhancing Decision Making
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Q1) Predictive analytics is used for all of the following except
A) anticipate customer response to price changes.
B) identifying the most profitable customers.
C) determining the best routes for product delivery.
D) establishing consumer credit scores.
E) forecasting driver's safety.
Q2) The role of liaison falls into which of Mintzberg's managerial classifications?
A) decisional
B) informational
C) interpersonal
D) symbolic
E) leading
Q3) As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are
A) management support, technical logistics, and user compliance.
B) organization, environment, culture.
C) information quality, information integrity, and information accuracy.
D) information quality, organizational culture, and management filters.
E) organization, culture, and technology.
Q4) What is the business value of a DSS?
Page 14
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Chapter 13: Building Information Systems
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Q1) An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of
A) automation.
B) rationalization of procedures.
C) paradigm shift.
D) business process redesign.
E) organizational change.
Q2) When systems are created rapidly, without a formal development methodology
A) end users can take over the work of IT specialists.
B) the organization quickly outgrows the new system.
C) hardware, software, and quality standards are less important.
D) testing and documentation may be inadequate.
E) IT specialists dominate the design of the system.
Q3) CASE tools automate
A) documentation.
B) code generation.
C) creating data dictionaries.
D) user interfaces.
E) system designs.
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Chapter 14: Managing Projects
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Q1) To review a project's tasks and their interrelationships, you would use a
A) PERT chart.
B) Gantt chart.
C) either A or B.
D) neither A nor B.
Q2) ROPMs (real options pricing models) value information systems similar to stock options, in that
A) ROPMs can be bought and sold like stocks.
B) a company's worth can be evaluated by the worth of their ROPMs.
C) initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date.
D) expenditures and benefits from IT projects are seen as inflows and outflows of cash that can be treated themselves like options.
E) the price paid today for information systems reflects their future cash flows.
Q3) Mandatory use of a system is one effective way of overcoming user resistance to an information system.
A)True
B)False
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Chapter 15: Managing Global Systems
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Q1) A force in the environment to which businesses must respond and that influences the direction of the business is called a business
A) driver.
B) threat.
C) process.
D) matrix.
E) strategy.
Q2) Which of the following is not one of the principal problems of international networks?
A) network capacity
B) poor quality of international service
C) network standards
D) regulatory constraints
E) installation delays
Q3) In a transnational business strategy, all of the regional units participate and coordinate over all activities, from production to sales.
A)True
B)False
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