IT for Business Midterm Exam
Course Introduction
IT for Business explores the strategic role of information technology within modern organizations, highlighting how IT solutions can drive business growth, improve operational efficiency, and create competitive advantages. Students will gain an understanding of fundamental IT concepts, including data management, enterprise systems, cybersecurity, and digital transformation. The course emphasizes the alignment of technology with business objectives through case studies and real-world applications, fostering skills in problem-solving, project management, and effective communication between IT professionals and business stakeholders.
Recommended Textbook
Experiencing MIS 4th Edition by David Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) Which of the following techniques is best suited for creating memorable,strong passwords?
A)use numbers instead of special characters
B)use at least one dictionary word in the password
C)base passwords on the first letter of the words in a phrase
D)create a password that is related to your name or company name
Answer: C
Q2) Which of the following is an example of the hardware component of an information system?
A)Web browser
B)microprocessor
C)data file
D)operating system
Answer: B
Q3) The methods used to start a program and save a file are referred to as procedures.
A)True
B)False
Answer: True
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3
Chapter 2: Business Processes, Information Systems and Information
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Q1) A(n)________ is a collection of data that is stored within business records.
A)resource
B)activity
C)repository
D)role
Answer: C
Q2) Average wage is knowledge that can be derived from the data of individual wages.
A)True
B)False Answer: True
Q3) ________ is defined as recorded facts or figures.
A)Substance
B)Content
C)Information
D)Data Answer: D
Q4) A collection of files on the Internet is a repository.
A)True
B)False Answer: True
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Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Q1) Jupiter Shop is an online store.Customers have to create an online account to purchase products.The purchased products are delivered free of cost.The address of delivery is stored,so that customers can choose the same address for future purchases.Jupiter Shop features seasonal discounts and exchange offers.It also accumulates redeemable points for regular shoppers.Which of the following statements describes the use of IS by Jupiter Shop to lock-in customers?
A)collecting feedback online
B)providing free home delivery
C)offering seasonal discounts
D)saving the delivery addresses
Answer: D
Q2) The two strength factors that relate to all three competitive forces are ________ and customer loyalty.
A)customer satisfaction
B)switching costs
C)nature of products
D)employee unions
Answer: B
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Chapter 4: Hardware and Software
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Q1) The CPU performs arithmetic and logical comparisons and stores results of operations in memory.
A)True
B)False
Q2) Computers can function in the absence of operating system software.
A)True
B)False
Q3) A server farm can process only one service request per minute.
A)True
B)False
Q4) When a user needs to load more data into an existing program,which of the following instructions will an operating system direct the CPU to attempt?
A)wait for the existing program to be closed
B)replace the memory used by the existing program with the new data
C)place the new data into unused memory
D)restart the existing program
Q5) Optical disks are the most common storage devices.
A)True
B)False
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Chapter 5: Database Processing
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Q1) Which of the following is considered an administrative function of the DBMS?
A)using international standard languages for processing database applications
B)testing program codes in the system for errors
C)creating tables,relationships,and other structures in databases
D)adding structures to improve the performance of database applications
Q2) Define SQL.
Q3) DBMS administrative functions include adding structures to improve the performance of database applications.
A)True
B)False
Q4) What are the differences between a spreadsheet and a database?
Q5) Browser database application forms,reports,and queries are displayed and processed using html.
A)True
B)False
Q6) SQL stands for ________.
A)Secondary Query Language
B)Structured Query Language
C)Standard Query Language
D)Simplified Query Language
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Chapter 6: The Cloud
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Q1) As standard practice,customers are regularly updated by cloud vendors about the location and number of copies made of their data.
A)True
B)False
Q2) Which of the following is an advantage of using a private cloud over a virtual private cloud (VPC)?
A)Unlike a VPC,a private cloud does not require permission from regulating bodies to host sensitive data.
B)Unlike a VPC,the infrastructure required for a private cloud can be built and operated easily.
C)A VPC cannot be accessed from outside the organisation,but a private cloud can be accessed from outside the organisation.
D)A VPC gains significantly by using an elastic load balancer,whereas a private cloud does not use an elastic load balancer.
Q3) What are the factors that have made cloud-based hosting advantageous?
Q4) A vendor providing SaaS usually makes the software available as a thin-client.
A)True
B)False
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Chapter 7: Organisations and Information Systems
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Q1) Which of the following is a characteristic of enterprise information systems?
A)They typically have hundreds to thousands of users.
B)They are shared between two or more independent organisations.
C)They do not document procedures since the procedures are simple and informal.
D)They are highly open to change.
Q2) Explain the four phases of the customer life cycle.
Q3) During which of the following phases of the customer life cycle does win-back processes categorise customers according to value?
A)marketing
B)relationship management
C)customer acquisition
D)churn
Q4) When prospects become customers who need to be supported,the organisation is in the ________ phase of the customer life cycle.
A)marketing
B)customer engagement
C)customer acquisition
D)relationship management
Q5) Describe a CRM system.
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Chapter 8: Social Media Information Systems
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Q1) A social media policy is a statement that delineates employees' rights and responsibilities.
A)True
B)False
Q2) In the context of management,________ means loss of control of employees.
A)dependence
B)emergence
C)transcendence
D)divergence
Q3) A social media sponsor cannot develop its own provider.
A)True
B)False
Q4) Enterprise 2.0 content is tagged differently from the content on the Web.
A)True
B)False
Q5) Social media enables people to form hives,which refer to groups of people related by a common interest.
A)True
B)False
Q6) What are the six characteristics of Enterprise 2.0?
Page 10
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Chapter 9: Business Intelligence Systems
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Q1) Which of the following problems is particularly common for data that have been gathered over time?
A)missing values
B)wrong granularity
C)lack of consistency
D)lack of integration
Q2) BigData has low velocity and is generated slowly.
A)True
B)False
Q3) The goal of ________,a type of business intelligence analysis,is to create information about past performance.
A)reporting
B)push publishing
C)BigData
D)data mining
Q4) Business intelligence systems are information systems that process operational and other data to analyse past performance and to make predictions.
A)True
B)False
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Chapter 10: Information Systems Development
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Q1) What are the four ways in which organisations can implement a system conversion?
Q2) According to Brooks' Law,adding more people to a late project ________.
A)requires decreased staff coordination
B)makes the project later
C)decreases the overall cost
D)increases the project's timeline
Q3) ________ testing is the process of allowing future system users to try out the new system on their own.
A)Integration
B)Unit
C)Beta
D)Alpha
Q4) Who are the members of a systems project team? Explain the roles of business analysts and systems analysts.
Q5) The first step in defining a new information system is to ________.
A)form the project team
B)define the goals and scope of the project
C)assess the feasibility of the project
D)determine the schedule and budget for the project
Q6) What are the tasks of system maintenance?
Page 12
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Chapter 11: Information Systems Management
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Q1) What are the different functions in planning the use of information systems?
Q2) Gaining economies of scale is an advantage of outsourcing.
A)True
B)False
Q3) Which of the following is a responsibility of an information systems user?
A)receiving repetitive support for the same issue
B)expecting hand-holding for basic operations
C)following security and backup procedures
D)making unauthorised hardware modifications
Q4) The potential loss of intellectual capital is a concern related to outsourcing.
A)True
B)False
Q5) Information technology concerns the products,techniques,procedures,and designs of computer-based technology.
A)True
B)False
Q6) What is the typical structure of an organisation's IS department?
Q7) For service oriented outsourcing,the vendor is in the driver's seat.
A)True
B)False
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Chapter 12: Information Security Management
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Q1) With asymmetric encryption,two different keys are used for encoding and decoding a message.
A)True
B)False
Q2) Which of the following occurs when millions of bogus service requests flood a Web server and prevent it from servicing legitimate requests?
A)DOS attack
B)hacking
C)usurpation
D)spoofing
Q3) List some important malware safeguards.
Q4) A(n)________ is a sophisticated,possibly long-running,computer hack that is perpetrated by large,well-funded organisations like governments.
A)Advanced Persistent Threat (APT)
B)local area network denial (LAND)
C)denial of service (DOS)
D)Advanced Volatile Threat (AVT)
Q5) What are some of the recommended personal security safeguards against security threats?
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Q1) Differentiate between project data and project metadata.
Q2) Business professionals are primarily concerned about the successful outcome of collaboration.
A)True
B)False
Q3) The ________ phase of project management requires teams to document its results,document information for future teams,close down the project,and disband the team.
A)finalising
B)planning
C)starting
D)doing
Q4) How do group iterations and feedbacks provide better results than results provided by single individuals?
A)It motivates the members of a group to work on individual goals.
B)It allows individuals to put forth different perspectives.
C)It restricts individuals from criticising one another's perspectives.
D)It allows the members of a group to collaborate their ideas at the end of a project.
Q5) What are the three levels of decision making?
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) Why should a team choose to use a collaboration information system?
Q2) What is version management and why is it important?
Q3) With the ________ collaboration tool set,a participant should be able to collaborate with his team,though he will get little support from the software.
A)optimal
B)minimal
C)good
D)comprehensive
Q4) Version management systems provide version control.
A)True
B)False
Q5) If a virtual meeting is synchronous,participants should use ________ to interact with each other.
A)videoconferencing
B)discussion forums
C)email
D)team surveys
Q6) What are the three sets of collaboration tools?
Q7) Explain the importance of Microsoft SharePoint in task management.
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Chapter 15: Mobile Systems
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Q1) Which of the following is a disadvantage of employees using their mobile systems at work?
A)danger of lost or damaged data
B)greater need for training
C)higher costs
D)lower employee satisfaction
Q2) ________ languages can be used to create difficult,complex applications,and,if used properly,will result in high-performance code that is easy to alter when requirements change.
A)Object-oriented
B)Hardware description
C)Assembly
D)Data-oriented
Q3) ________ data is data delivered to the user at the precise time it is needed.
A)Just-in-time
B)Context-sensitive
C)Object-oriented
D)Time-oriented
Q4) What is roaming? What are its applications?
Q5) Differentiate between native and thin-client mobile applications.
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) Orientation refers to whether the worksheet is printed upright or sideways on a page.
A)True
B)False
Q2) Using the F2 function key is recommended when the user has a long value in a cell and needs to edit a letter or two without retyping the whole entry.
A)True
B)False
Q3) What is a spreadsheet?
Q4) If a user types the value 100 into cell G1,presses Enter,and then clicks cell G1,a rectangle will be drawn around the cell with a little black box in the lower right-hand corner.Which of the following occurs if the user drags that little black box down to cell G7?
A)Excel will divide the corresponding value in another column by 100 and sequentially display those results in each of those cells.
B)Excel will display the value 100 in all of those cells.
C)All of those cells will remain blank.
D)Excel will display values that progressively increase by 100 in each of those cells.
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Chapter 17: Database Design
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Q1) In an organisation,a single clerk is working in the administrative department.The notation that accurately indicates this relationship is ________.
A)N:N
B)1:1
C)1:N
D)N:M
Q2) In a university,each adviser can advise multiple students,but each student can have only one adviser.In a data model,this can be best represented by a(n)________.
A)N:M relationship
B)1:N relationship
C)1:1 relationship
D)N:N relationship
Q3) The data integrity problem can occur only if data are missing.
A)True
B)False
Q4) A data model does not depict the relationships among the data.
A)True
B)False
Q5) Explain the difference between maximum and minimum cardinality.
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Chapter 18: Using Microsoft Access 2013
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Q1) Relationships can be defined in Microsoft Access by selecting the ________ tab in the ribbon.
A)ADD-ONS
B)DATABASE TOOLS
C)EXTERNAL DATA
D)CONNECTIONS
Q2) To create a query in Microsoft Access,one must drag columns out of the required tables into the grid in the lower part of the query definition form.
A)True
B)False
Q3) Which of the following options in Microsoft Access can be used to present data in a more pleasing manner than the default table display?
A)Tab Order
B)Add-ins
C)Property Sheet
D)Form
Q4) How can a user generate reports in Microsoft Access?
Q5) Explain the procedure for creating a new database using Microsoft Access.
Q6) What steps must a database designer take before creating a database with Access?
20
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Chapter 19: Using Excel and Access Together
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Q1) Which of the following Excel diagrams is the best to compare performance data over many years of different employees?
A)doughnut charts
B)pie charts
C)column charts
D)Venn diagrams
Q2) In Excel and Access,import/export maintains an active connection to the source of the data.
A)True
B)False
Q3) Excel cannot be used to perform calculations on data imported from Access.
A)True
B)False
Q4) Data can be transferred from Excel to Access by creating a ________,which is a subset of the cells in a worksheet that has a unique name.
A)specified label
B)consolidation table
C)named range
D)calculated column
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Chapter 20: Network and Cloud Technology
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Q1) The most popular protocol for LAN is the IEEE 802.11 protocol.
A)True
B)False
Q2) What are the different tiers in the three-tier architecture?
Q3) The TCP/IP Protocol architecture uses the same protocol in all its layers.
A)True
B)False
Q4) A common use of FTP is to ________.
A)format responses
B)manage network traffic
C)transmit data
D)balance server loads
Q5) What is a domain name? What is the procedure to get a domain name?
Q6) Which of the following is the second tier in the three-tier architecture arrangement?
A)server tier
B)database tier
C)user tier
D)client tier
Q7) What is HTTP? How does it work?
22
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) Which of the following statements is true of Oracle's ERP products?
A)Oracle traditionally does not develop its ERP products in-house.
B)Oracle's ERP products are not available on mobile devices.
C)Oracle's ERP products are not designed according to SOA principles,and hence are non-customisable.
D)Oracle has never been known to create easy-to-use ERP products.
Q2) The differences between as-is processes and the blueprint should be reconciled after the ERP system has been implemented.
A)True
B)False
Q3) Which of the following statements is true of the impact of ERP on the IT staff of small organisations?
A)The chief information officer obtains the backing of the entire executive group for ERP implementation.
B)The IT staff in small organisations is isolated from senior management.
C)IT specialists in small organisations are dedicated to managing only the ERP system.
D)IT specialists in small organisations are spread very thin and often are in over their heads during an ERP implementation.
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Chapter 22: Supply Chain Management
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Q1) What is a supply chain? What are the four drivers that are crucial to the success of a supply chain?
Q2) Information systems have enabled suppliers to increase the size of their inventories.
A)True
B)False
Q3) Which of the following refers to the way organisations share their information?
A)intent
B)means
C)availability
D)purpose
Q4) Which of the following factors influences supply chain performance by affecting the ways that organisations in the supply chain request,respond,and update one another?
A)inventory
B)transportation
C)facilities
D)information
Q5) Explain inter-enterprise processes with an example.
Q6) How do information systems affect supply chain performance?
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) Expert systems are easy to maintain.
A)True
B)False
Q2) A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organisational structure and expertise.
A)article directory
B)rich directory
C)external directory
D)web directory
Q3) A hyper-social organisation has an established structured messaging process.
A)True
B)False
Q4) What are the characteristics of a hyper-social organisation?
Q5) Which of the following factors inhibit knowledge sharing in hyper-social organisations?
A)strong collaboration among employees
B)the extroversive nature of employees
C)employees' reluctance to exhibit their ignorance
D)strong endorsements to employees on sharing ideas
Q6) What are the alternatives to content management applications? Page 25
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Chapter 24: Database Marketing
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Q1) What are decision trees? How do they classify people into groups?
Q2) ________ shows how much the base probability increases or decreases when other products are purchased.
A)Cohesion
B)Support
C)Lift
D)Confidence
Q3) A high F score denotes that the customer has bought an expensive item recently.
A)True
B)False
Q4) Which of the following statements is true about decision trees?
A)Decision tree analysis is a supervised data mining technique.
B)Decision trees can be transformed into a set of If/Then rules.
C)Decision tree algorithms are similar to one another.
D)Decision tree programs produce computer programs for trees set up by analysts.
Q5) The more times two items occur in the same transaction,the higher is the probability of them being purchased together.
A)True
B)False
Q6) What is a market-basket analysis?
27
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Chapter 25: Reporting Systems and Olap
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Q1) Reports that are not subject to change and are prepared from underlying data are referred to as ________.
A)exception reports
B)subscriptions
C)static reports
D)dynamic reports
Q2) Query reports allow users to dynamically change report grouping structures.
A)True
B)False
Q3) In the case of online analytical processing,the presentation of a measure with associated dimensions is referred to as an ________.
A)OLAP database
B)OLAP server
C)OLAP service
D)OLAP cube
Q4) Which of the following is an example of a measure in an OLAP report?
A)sales region
B)customer location
C)average sales
D)customer type
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Chapter 26: Systems Development Project Management
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Q1) In the context of a systems development project,which of the following statements is true of the relationships between requirements,cost,and time?
A)Reducing the requirements in a project rarely affects the time required to finish the project.
B)Increasing the time for the completion of a project always increases the cost of the project.
C)Reducing the number of requirements in a project reduces the overall cost of the project.
D)Increasing the cost of a project can always reduce the time required to finish the project.
Q2) What are the biggest challenges for managing a large-scale systems development project?
Q3) What is a critical path? How is a critical path analysis done?
Q4) Baseline WBS can be used for monitoring a project. A)True B)False
Q5) The critical path is a hierarchy of the tasks required to complete a project. A)True B)False
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Chapter 27: Agile Development
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Q1) The waterfall model used by the systems development life cycle (SDLC)is suitable for building physical things,such as a runway.
A)True
B)False
Q2) According to the systems development life cycle (SDLC),the progress from requirements to implementation is nonlinear.
A)True
B)False
Q3) In ________,two members share the same computer and write a computer program together.
A)task parallelism
B)imperative programming
C)paired programming
D)parallel computing
Q4) Scrum is distinguished from other agile development methodologies,in part,by the way that it uses requirements to drive planning and scheduling.
A)True
B)False
Q5) According to the scrum essentials,when is a project said to be done?
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Chapter 28: Business Process Management
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Q1) How can a change in customers,product lines,and supply chains affect business processes?
Q2) In which of the following types of BPM scopes does problem resolution occur via committee and policy?
A)inter-enterprise
B)departmental
C)enterprise
D)functional
Q3) In which of the following situations may credit checking be the first step in the procedure of processing an order?
A)during a merger
B)during an amalgamation
C)during recession
D)during an acquisition
Q4) Which of the following is the first step in the business process management (BPM)cycle?
A)creating system components
B)assessing business process effectiveness
C)creating models of business processes
D)implementing the needed business processes
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Chapter 29: International Mis
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Q1) What are the problems of inherent processes?
A)True
B)False
Q2) Information systems procedures,unlike business processes,need not reflect local cultural values and norms.
A)True
B)False
Q3) If a distributed database contains copies of the same data,it is called a ________ database.
A)replicated
B)partitioned
C)redundant
D)mirrored
Q4) If a distributed database divides the database into nonoverlapping segments,it is called a(n)________ database.
A)partitioned
B)replicated
C)independent
D)mirrored
Q5) How does the global economy change competitive strategy?
Page 32
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