IT Consulting and Analysis
Textbook Exam Questions
Course Introduction
IT Consulting and Analysis explores the principles and practices involved in advising organizations on information technology strategies to solve business challenges. The course covers consulting methodologies, client engagement, needs assessment, technology solution design, and implementation planning. Students gain hands-on experience conducting IT analyses, preparing recommendations, and communicating findings effectively to stakeholders. Emphasis is placed on understanding the technical, organizational, and financial factors that influence IT decision-making, as well as developing professional skills required for successful IT consultancy.
Recommended Textbook Systems Analysis and Design 9th Edition by
Kenneth E. Kendall Julie E. Kendall
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16 Chapters
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Chapter 1: Systems, Roles, and Development Methodologies
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Sample Questions
Q1) Which of these software packages are not open source software (OSS)?
A)Microsoft Windows
B)Mozilla Firefox Web browser
C)Apache Web server
D)a Linux operating system
Answer: A
Q2) The ________ is based on values, principles and core practices.
A)fragile approach
B)open source approach
C)closed source approach
D)agile approach
Answer: D
Q3) A systems analyst should never be hired specifically to address information systems issues within a business.
A)True
B)False
Answer: False
Q4) What is open source software?
Answer: OSS is software where many users and programmers can study, share, and modify the code, or computer instructions.
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Chapter 2: Understanding and Modeling Organizational Systems
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Sample Questions
Q1) The communicates relationships handles exceptions to the basic use case.
A)True
B)False Answer: False
Q2) Define openness in an organizational environment.
Answer: Openness in an organizational environment allows for free passage of resources (people, information, materials)through its boundaries.
Q3) In an entity relationship diagram, rectangles represent entities, and ovals represent relationships.
A)True
B)False Answer: False
Q4) One drawback of working on a virtual team is that there is no easy way for members to share project results.
A)True
B)False Answer: False
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Chapter 3: Project Management
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Sample Questions
Q1) Prospective projects should be examined from a systems perspective in order to consider the impact of the proposed change on the entire organization.
A)True
B)False
Answer: True
Q2) A disadvantage of buying computer hardware is the initial cost of purchasing the equipment is often very high.
A)True
B)False
Answer: True
Q3) List four criteria for evaluating computer hardware for purchase.
Answer: 1.The time required for average transactions (including how long it takes to input data and how long it takes to receive output)
2.The total volume capacity of the system (how much can be processed at the same time before a problem arises)
3.The idle time of the CPU or network
4.The size of the memory provided
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Chapter 4: Information Gathering: Interactive Methods
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Sample Questions
Q1) It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions.
A)True
B)False
Q2) An example of a(n)________ is the question "Why?"
A)probe
B)bipolar question
C)closed question
D)interactive question
Q3) The written interview report:
A)should be written as soon as possible after the interview.
B)should be a transcript of the interview.
C)should not be shown to the interviewee since it may contain interview opinions that may not be perceived as favorable.
D)should not contain the user's name or position.
Q4) The diamond structure has the advantage of taking less interviewer time.
A)True
B)False
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Chapter 5: Information Gathering: Unobtrusive Methods
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Sample Questions
Q1) There are two dimensions used to analyze a Web site: technical and aesthetic.
A)True
B)False
Q2) What effect on sample size does using a greater confidence level have when sampling attribute data?
Q3) One important function of performance reports is to assess the size of the gap between actual and intended performance.
A)True
B)False
Q4) The simplest method of probability sampling is called ________ sampling.
A)convenience
B)systematic
C)simple random
D)purposive
Q5) List five of the seven concrete elements of the decision maker's physical environment that can be observed by the systems analyst using STROBE.
Q6) Data-gathering bias can be reduced by sampling.
A)True
B)False
Page 7
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Chapter 6: Agile Modeling and Prototyping
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Sample Questions
Q1) The agile approach is based on values, principles and practices.
A)True
B)False
Q2) The agile approach is based on:
A)values.
B)principles.
C)practices.
D)All of the above.
Q3) Which of the following is not a basic activity of agile development?
A)coding
B)listening
C)documenting
D)designing
Q4) Analysts can best reflect all of the four values through an attitude of humility.
A)True
B)False
Q5) Source code is the basis for a living system.
A)True
B)False
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Chapter 7: Using Data Flow Diagrams
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Q1) Partitioning on a data flow diagram for an ecommerce Web site may be used to show:
A)external events.
B)triggers.
C)security.
D)derived elements.
Q2) Partitioning data flow diagrams is the process of deciding which processes are manual procedures and which processes should be grouped into which computer programs.
A)True
B)False
Q3) A physical data flow diagram shows how the system will be constructed.
A)True
B)False
Q4) The process of creating a simple data flow diagram fragment for each unique system trigger is called:
A)event modeling.
B)trigger analysis.
C)response cases.
D)CRUD model analysis.
Page 9
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Chapter 8: Analyzing Systems Using Data Dictionaries
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Sample Questions
Q1) All default elements on an output data flow must be present on a data flow coming into the process.
A)True
B)False
Q2) What become(s)important for large systems that produce several thousand data elements requiring cataloging and cross-referencing?
A)data dictionary
B)structured analysis
C)data flow diagrams
D)automated data dictionaries
E)design
Q3) An alias for each element is another name for the data used by different users in different systems.
A)True
B)False
Q4) XML is used when users have different computer (systems)and software.
A)True
B)False
Q5) (a)Define the term data dictionary.(b)Define metadata.
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Chapter 9: Process Specifications and Structured Decisions
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Sample Questions
Q1) Unlike the decision tree used in management science, what doesn't the analyst's tree contain?
A)decisions
B)conditions
C)outcomes
D)actions
Q2) Which is the correct choice?
A)Use structured English when not every condition is relevant to every action.
B)Use decision tables when communication to end users is important.
C)Use decision trees when the sequence of conditions and actions is critical.
D)Use decision tables when there are many repetitious actions.
Q3) It is useful to combine conditions and actions when drawing decision trees.
A)True
B)False
Q4) ________, indicated by braces on a data structure, must have a corresponding DO WHILE, DO UNTIL, or PERFORM UNTIL structured English statement.
A)Iteration
B)Selection
C)Movement
D)Sequence
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Chapter 10: Object-Oriented Systems Analysis and Design
Using Uml
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Sample Questions
Q1) An entity class represents an entity on an entity-relationship diagram.
A)True
B)False
Q2) When classes are involved in inheritance, another name for a child class is:
A)a base class.
B)a derived class.
C)a superclass.
D)an instantiated class.
Q3) ________ describe the interactions of two or more things that perform a behavior that is more than any one of the things can do alone.
A)Communication diagrams
B)Concept diagrams
C)Structural diagrams
D)Behavioral diagrams.
Q4) Which of the following is a structural diagram?
A)use case diagram
B)statechart diagram
C)sequence diagram
D)class diagram
Q5) What is polymorphism?
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Chapter 11: Designing Effective Output
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Sample Questions
Q1) It is never advisable to offer an app at no charge to the user.
A)True
B)False
Q2) External output differs from internal output in its distribution, design, and appearance.
A)True
B)False
Q3) It is easier to identify a trend or pattern using graphical output.
A)True
B)False
Q4) Planning the ________ of a Web site is one of the most important steps in developing a professional Web site.
A)structure
B)HTML expertise
C)graphics
D)navigation
E)promotion
Q5) How does Ajax help to build effective Web pages?
Q6) List five of the ten factors that must be considered when choosing output technology.
Page 13
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Chapter 12: Designing Effective Input
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Sample Questions
Q1) To be attractive, forms should elicit information in the expected order.
A)True
B)False
Q2) On a Web page, the data associated with the control is stored by naming the field, which is transmitted to the server.
A)True
B)False
Q3) When the user clicks on a point in an image map, the corresponding x and y coordinates are sent to the program.
A)True
B)False
Q4) Create a feedback screen that refuses submission of a form unless mandatory fields are filled in correctly.
A)True
B)False
Q5) A tab dialogue box should have two buttons: OK and Cancel.
A)True
B)False
Q6) What is proper form flow? Why is it so important?
Page 14
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Chapter 13: Designing Databases
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Sample Questions
Q1) An object identifier (OID)is a unique key for each record in the database, not just in a table.
A)True
B)False
Q2) In relational structures, a file is called a relation, a record is usually referred to as a tuple, and the attribute value set is called a domain.
A)True
B)False
Q3) Master files are large and contain all the information about an entity.
A)True
B)False
Q4) What is a collection of data items that have something in common with the entity?
A)a record
B)an attribute
C)a data item
D)an entity
Q5) What is the difference between a primary key and a secondary key?
Q6) What is normalization?
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Chapter 14: Human-Computer Interaction
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Sample Questions
Q1) To reach HCI goals, managers and developers need to be knowledgeable about the interplay among:
A)users.
B)tasks.
C)the environments in which systems are used.
D)All of the above.
Q2) Which is not a guideline used when designing GUI menus?
A)The main menu bar is always displayed.
B)The main menu should have secondary options grouped into similar sets of features.
C)Menu items that are unavailable at this time should be grayed out to signify that they cannot be used at this time.
D)The menus that display when a main menu item is clicked must consist of only one word.
Q3) Which is not a characteristic of a menu interface?
A)It provides the user with an onscreen list of available selections.
B)A user is limited to the options displayed.
C)The user need not know what task should be accomplished, but does need to know the system.
D)To be properly utilized, menu users must know which task they desire.
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Page 16
Chapter 15: Designing Accurate Data Entry
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Sample Questions
Q1) Which is not a possible way to validate input?
A)test for missing data
B)test for correct field length
C)test for accurate character data
D)test for comparison with stored data
E)using check digits
Q2) If codes change frequently or are somewhat unstable, they should be stored as a database function in a GUI system.
A)True
B)False
Q3) When it is possible to describe a product via its membership in many subgroups, we can use a ________ code to help describe it.
A)significant-digit
B)block
C)cipher
D)numeric
Q4) What is the purpose of using a mnemonic code for data?
Q5) What are the four improvements to data accuracy that transactions conducted over ecommerce Web sites can offer?
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Chapter 16: Quality Assurance and Implementation
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Q1) In a structure chart, the arrows with the empty circles are called ________, while the arrows with the filled-in circles are called control flags.
A)data-couples
B)control labels
C)data-flags
D)control modules
Q2) Which of the following is an advantage of the client/server model?
A)less customization of applications
B)lower start-up costs
C)provides greater computer power
D)fosters a high managerial level of decision making
Q3) What is not contained in procedure manuals?
A)background comments
B)steps to accomplish different transactions
C)instructions on how to recover from problems
D)what to do next if something worked
E)trouble-shooting
Q4) Define what is meant by doing a structured walkthrough.Who should be involved?
Q5) What are the four major guidelines an analyst should use to set-up training for a new system?
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