IT and Organizational Strategy
Textbook Exam Questions
Course Introduction
This course explores the strategic role of Information Technology (IT) in shaping and supporting organizational goals and competitive advantage. Students will examine how IT can be leveraged to transform business processes, enable innovation, and align with broader organizational strategies. Key topics include the integration of IT strategy with business objectives, frameworks for digital transformation, governance of IT resources, and the impact of emerging technologies on organizational structure and culture. Through case studies and real-world examples, students will gain insights into the challenges and best practices of implementing IT-driven strategies in dynamic business environments.
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Using MIS 9th Edition by David M. Kroenke
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12 Chapters
1203 Verified Questions
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Chapter 1: The Importance of Mis
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Sample Questions
Q1) Information is considered inefficient if ________.
A)it is highly accurate
B)it is made available ahead of time
C)it is sufficient
D)it is out of context
Answer: D
Q2) According to the five-component model of an information system, software is the most important component of an information system.
A)True
B)False
Answer: False
Q3) Explain the concept of "just barely sufficient" data.
Answer: Data needs to be sufficient for the purpose for which it is generated, but just barely so. We are inundated with data; one of the critical decisions that each of us has to make each day is what data to ignore. The higher one rises into management, the more data one will be given, and because there is only so much time, the more data one will need to ignore. So, data should be sufficient, but just barely.
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3
Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) According to Hackman's three criteria for team success, which of the following IS requirements will be categorized under the growth in team capability criterion?
A)rewarding accomplishment
B)managing many versions of content
C)supporting intra-team training
D)building team esprit
Answer: C
Q2) Which of the following statements is true of managing tasks?
A)When a single person is made responsible for accomplishing a task, it means that he/she should do the task.
B)No benefit will come from the task list unless every task has a date by which it is to be completed.
C)Accountability and follow-up are seldom required for task management.
D)For team members to utilize a task list effectively, they need to keep it confidential.
Answer: B
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4
Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) Which of the following factors determines the structure, features, and functions of an information system used in a company?
A)the competitive strategy
B)the value of its brands
C)the size of the company
D)the number of competitors
Answer: A
Q2) Streamtech, a manufacturer of automobiles, recently received a patent for an unmanned search boat. By doing this, Streamtech has ________.
A)created an entry barrier
B)introduced product differentiation
C)locked in its suppliers
D)reduced the cost of operations
Answer: B
Q3) Creating a new product to increase margin is an example of using product implementations to achieve competitive advantage.
A)True
B)False
Answer: True
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Chapter 4: Hardware, Software, and Mobile Systems
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Q1) Adobe's Acrobat, Photoshop, and PageMaker are examples of ________.
A)vertical-market application software
B)operating systems
C)firmware
D)horizontal-market application software
Q2) Source code is computer code as written by humans and understandable by humans.
A)True
B)False
Q3) Which of the following statements is true about operating systems?
A)The server operating system Linux is gradually being replaced by Unix.
B)Android is a mobile operating system licensed by Apple.
C)Nonmobile client operating systems are used on personal computers.
D)iOS is the most popular server operating system.
Q4) Which of the following is an example of a mobile device?
A)a smartphone
B)an Xbox
C)a desktop computer
D)a mainframe
Q5) Explain the two types of application programs.
Q6) Briefly describe the nonmobile client operating system Microsoft Windows.
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Chapter 5: Database Processing
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Q1) Which of the following is an international standard language for processing a database?
A)Cassandra
B)DB2
C)SQL
D)MS Access
Q2) A spreadsheet can be used to store data if the structure of a list is simple.
A)True
B)False
Q3) A group of similar rows or records is known as ________.
A)a prototype
B)a file
C)a field
D)an attribute
Q4) Entities in a data model have ________ that describe the characteristics of the entity.
A)characters
B)primary keys
C)codes
D)attributes
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Chapter 6: The Cloud
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Q1) TCP/IP protocol architecture is a scheme of protocol types arranged in four layers.
A)True
B)False
Q2) Assignment of both public and private IP addresses is controlled by ICANN.
A)True
B)False
Q3) Amazon S3 is an example of ________.
A)CDN
B)PaaS
C)IaaS
D)VPN
Q4) Which of the following would be a consequence of teleaction, a form of remote action systems?
A)The need for local support staff would decrease.
B)The value of local mediocrity would decrease.
C)The requirement for highly skilled employees would decrease.
D)The industries producing high value products would be unable to properly utilize teleaction.
Q5) What is a computer network? What are the various types of networks?
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Chapter 7: Processes, Organizations, and Information Systems
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Q1) ________ are formally defined, standardized processes that involve day-to-day operations.
A)Dynamic processes
B)Unstructured processes
C)Structured processes
D)Kinetic processes
Q2) ________ is a measure of the ratio of process outputs to inputs.
A)Process effectiveness
B)Process efficiency
C)Process conformance
D)Process reliability
Q3) What are the major ERP products of Microsoft Dynamics?
A)AX, Nav, GP, and Solomon
B)PeopleSoft and Siebel
C)Baan, Zoho, and NetSuite
D)FoxPro, DB2, IDOL, CMDB, and Omi
Q4) Define workgroup processes, enterprise processes, and inter-enterprise processes.
Q5) In the context of new enterprise systems, how should organizations manage employee resistance to change?
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Chapter 8: Social Media Information Systems
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Q1) Social ________ provide platforms that enable the creation of social networks, or social relationships among people with common interests.
A)media providers
B)media sponsors
C)welfare organizers
D)application providers
Q2) Social media communities are formed based on mutual interests and transcend familial, geographic, and organizational boundaries.
A)True
B)False
Q3) One of the major sources of user-generated content (UGC)problems is inappropriate content.
A)True
B)False
Q4) Which of the following is a social media (SM)application provider?
A)Oracle
B)SAP
C)McAfee
D)LinkedIn
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Chapter 9: Business Intelligence Systems
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Q1) The three primary activities in the business intelligence (BI)process are to acquire data, perform analysis, and publish results.
A)True
B)False
Q2) ________ is the application of social media and related applications for the management and delivery of organizational knowledge resources.
A)Business intelligence server management
B)Hyper-social knowledge management
C)Knowledge management protocol
D)Online analytical processing
Q3) BI servers use ________ to determine what results to send to which users and on which schedule.
A)expert systems
B)metadata
C)RSS feeds
D)neural networks
Q4) What is OLAP? Explain its features.
Q5) Explain knowledge management and its primary benefits.
Q6) What is the objective of performing a market-basket analysis?
Page 11
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Chapter 10: Information Systems Security
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Q1) ________ is a technique for intercepting computer communications through a physical connection to a network or without a physical connection in the case of wireless networks.
A)Spoofing
B)Phishing
C)Sniffing
D)Pretexting
Q2) ________ is a function pertaining to a particular database that develops procedures and practices to control and protect the database.
A)Data encryption
B)Database administration
C)Data authentication
D)Database normalization
Q3) Sniffing occurs when an intruder uses another site's IP address to masquerade as that other site.
A)True
B)False
Q4) Discuss some human safeguards for employees that can ensure the security of information systems.
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Chapter 11: Information Systems Management
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Q1) Describe the chief information officers, or CIO's typical reporting relationships.
Q2) The acquisition and operation of hardware infrastructure cannot be outsourced.
A)True
B)False
Q3) The responsibilities of a tech support engineer include ________.
A)helping users solve problems and providing training
B)managing and protecting databases
C)writing program documentation
D)advising the chief information officer on emerging technologies
Q4) The steering committee serves an important communication function between the executive group and the users of the information systems (IS).
A)True
B)False
Q5) List any four rights of users of information systems.
Q6) In the information systems (IS)industry, a business analyst works with business leaders to develop systems that implement business strategy and goals.
A)True
B)False
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Chapter 12: Information Systems Development
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Q1) What are the types of arrows used in the swim-lane layout of Business Process Modeling Notation (BPMN)?
Q2) The ________ is a sequence of activities that determine the earliest date by which a project can be completed.
A)exit path
B)cycle route
C)critical path
D)scatter route
Q3) Which of the following are the dimensions of feasibility?
A)planning, process, technical, and schedule feasibility
B)operational, strategic, technical, and tactical feasibility
C)cost, schedule, technical, and organizational feasibility
D)schedule, process, technical, and competitive feasibility
Q4) ________ set the stage for the requirements for any information systems and applications that need to be created or adapted.
A)Business repositories
B)Business policies
C)Business reports
D)Business process models
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