IT and Business Strategy
Review Questions
Course Introduction
This course explores the intersection of information technology (IT) and business strategy, highlighting how technological innovations drive organizational competitiveness and growth. Students will examine frameworks for aligning IT investments with strategic business objectives, analyze case studies of digital transformation, and assess the role of IT in shaping industry structures and value chains. Key topics include IT-enabled business models, technology adoption, strategic IT planning, and the management of digital risks and opportunities. By the end of the course, students will understand how to leverage IT as a strategic asset to achieve sustainable competitive advantage and operational excellence within various business contexts.
Recommended Textbook
Business Driven Information Systems 2nd Edition by Paige Baltzan
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Page 2
Chapter 1: Competing in the Information Age
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Sample Questions
Q1) Cheryl Steffan is the operations manager for Nature's Bread Company,which specialises in providing natural products for health conscious individuals.Cheryl is responsible for compiling,analysing and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day.Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job?
A) Craig Newmark is customer number 15467.
B) Compare the costs of supplies including energy over the last five years to determine the best-selling product by month.
C) Best-selling product by day.
D) Best-selling product changes when Tony the best baker is working. Answer: A
Q2) Tiffany & Company competes in the marketplace by offering high cost custom jewellery.Tiffany & Company is following a broad market and cost leadership strategy.
A)True
B)False Answer: False
Q3) Demonstrate how a company can add value by using Porter's value chain analysis. Answer: Not Answer
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Page 3
Chapter 2: Connectivity
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Sample Questions
Q1) What is the worldwide gap giving advantage to those with access to technology?
A) Digital subscriber
B) Digital divide
C) Digital Darwinism
D) Digital era
Answer: B
Q2) Sustaining technology produces an improved product that customers are eager to buy.
A)True
B)False
Answer: True
Q3) Digital Darwinism implies that organisations that can adapt to the new demands placed on them for surviving in the information age are doomed to extinction.
A)True
B)False
Answer: False
Q4) The web version that is defining the next generation of online business is Web ________,or the 'intelligent' web application.
Answer: 30
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Chapter 3: E-Business Mobile Business
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Sample Questions
Q1) Nike offers people the opportunity to visit its website to create running shoes in the style and color they choose.How would you classify Nike's e-business strategy?
A) Information richness
B) Mass customisation
C) Personalisation
D) Interactivity
Answer: B
Q2) Wireless technology offers the opportunity to redesign and often complicates the workflow processes to be faster,yet more expensive and more time consuming.
A)True
B)False
Answer: False
Q3) Explain the different wireless network business applications.
Answer: Not Answer
Q4) Routing information,sending information alerts,mapping densities and quantities are all examples of ___________ information systems.
Answer: Geographic
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Chapter 4: Decisions-Processes
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Sample Questions
Q1) What is the process of learning from ecosystems and adapting their characteristics to human and organisation situations?
A) Data collection
B) Artificial intelligence
C) Biomimicry
D) Intelligent system
Q2) Which of the following represents a business process you would find in the operations management department?
A) Ordering inventory
B) Processing sales
C) Promoting discounts
D) Paying of accounts payable
Q3) Business process re-engineering is the analysis and redesign of workflow within and between enterprises.
A)True
B)False
Q4) Describe business process management and its value to an organisation.
Q5) Describe artificial intelligence,and identify its five main types.
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Chapter 5: Technical Fundamentals
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Sample Questions
Q1) What is a complex instruction set computer chip?
A) The actual hardware that interprets and executes the program (software)instructions and coordinates how all the other hardware devices work together
B) Interprets software instructions and literally tells the other hardware devices what to do,based on the software instructions
C) A type of CPU that can recognise as many as 100 or more instructions,enough to carry out most computations directly
D) Performs all arithmetic operations (for example,addition and subtraction)and all logic operations (such as sorting and comparing numbers) This is the definition of CISC.
Q2) Which of the following represents megahertz?
A) The number of millions of CPU cycles per second
B) The number of billions of CPU cycles per second
C) A type of CPU that can recognise as many as 100 or more instructions,enough to carry out most computations directly
D) Limit the number of instructions the CPU can execute to increase processing speed
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Chapter 6: Systems Development Project Management
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Sample Questions
Q1) Which of the following is not one of the four gates in the RUP methodology?
A) Inception
B) Collaboration
C) Construction
D) Transition
Q2) The traditional waterfall methodology is a sequential,activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance.
A)True
B)False
Q3) Which of the following is not a primary form of agile methodology?
A) RAD
B) SDLC
C) RUP
D) Scrum
Q4) Which of the following is a business-related consequence of failing software?
A) Decrease productivity
B) Damage to brand reputation
C) Increased liabilities
D) All the answers are correct
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Chapter 7: Managing Enterprise Architecture
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Sample Questions
Q1) What is the safe disposal of MIS assets at the end of their life cycle called?
A) Sustainable MIS disposal
B) Sustainable device disposal
C) Sustainable software disposal
D) Sustainable enterprise disposal
Q2) What are the seven characteristics of an agile infrastructure architecture?
A) Accessibility,availability,maintainability,portability,reliability,scalability and usability
B) Accessibility,affordability,mobility,portability,reliability,scalability and usability
C) Accessibility,availability,mobility,penetrability,responsibility,sensibility and usability
D) Accessibility,affordability,functionality,changeability,constancy,sources and understanding
Q3) Maintainability means the system quickly transforms to support environmental changes.
A)True
B)False
Q4) Identify the environmental impacts associated with MIS.
Q5) Identify the three primary areas associated with an information architecture.
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Chapter 8: Databases-Business Intelligence
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Sample Questions
Q1) Define a data warehouse,and provide a few reasons it can make a manager more effective.
Q2) Which of the below statements means the same as easy to manage content?
A) Website owners can make changes only with the aid of MIS professionals
B) The website cannot organise customer data
C) Users can update data-driven website with little or no training
D) Users with extensive training can update data-driven websites
Q3) Extraction,transformation and ___________ is a process that extracts information from internal and external databases,transforms it using a common set of enterprise definitions and loads it into a data warehouse.
Q4) Relational integrity constraints enforce business rules vital to an organisation's success and often require more insight and knowledge than relational integrity constraints.
A)True
B)False
Q5) What are rules that enforce basic and fundamental information-based constraints?
A) Information integrity
B) Integrity constraint
C) Business-critical integrity constraint
D) Relational integrity constraint
Page 10
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Chapter 9: Supply Chain Management and Customer Relationship Management
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Sample Questions
Q1) What accesses organisational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?
A) Contact centre
B) Web-based self-service
C) Call scripting
D) Website personalisation
Q2) A _________ system is a current or existing system that becomes the base for upgrading or integrating with a new system.
Q3) Which of the below statements is inaccurate?
A) Ideally an organisation wants to build both forward and backward integrations
B) Integrations are expensive and difficult to build and maintain
C) Most organisations invest in forward integrations only
D) Most organisations invest in backward integrations only
Q4) Which of the below metrics represents the number of times that a company's inventory turns over per year?
A) Back order
B) Inventory cycle time
C) Customer order cycle time
D) Inventory turnover
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Chapter 10: Enterprise Resource Planning Collaboration Systems
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Sample Questions
Q1) Which of the following statements is incorrect?
A) Middleware are comprised of several types of software that sit in the middle and provide connectivity between two or more software applications
B) Applications such as CRM,SCM and ERP are the backbone of e-business and their integration can be a key to success for many organisations
C) Integration allows the unlocking of information to make it available to any user anywhere,anytime
D) Middleware are comprised of several types of software that hackers use to develop new viruses
Q2) Enterprise resource planning systems ______________ all departments and functions throughout an organisation into a single IT system.
Q3) Which of the following is an extended ERP component?
A) Business intelligence
B) e-Business
C) Customer relationship management
D) All of the answers are correct
Q4) Human resource component is one of the three most common _________ ERP components.
12
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Chapter 11: Ethics, Privacy-Information Security
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Sample Questions
Q1) A firewall scrambles information into an alternative form that requires a key or password to decrypt.
A)True
B)False
Q2) Which of the following refers to a period of time when a system is unavailable?
A) Downtime
B) MIS down
C) Direct data loss
D) Downtown
Q3) Describe the relationship between information security policies and an information security plan.
Q4) A hacker weapon called a splog (spam blog)is a fake blog created solely to raise the search engine rank of affiliated websites.
A)True
B)False
Q5) Through social ___________,hackers use their social skills to trick people into revealing access credentials or other valuable information.
Q6) Explain the ethical issues in the use of information technology.
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Chapter 12: Future Trends
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Sample Questions
Q1) Medical knowledge is _________ every eight years.
Q2) Which of the following is not a potential business impact from the world's population doubling in the next 40 years?
A) Developed nations are likely to begin to increase immigration limits.
B) Developed nations are likely to find that retirees will have to remain on the job to remain competitive.
C) Global agriculture is going to be required to supply as much food as has been produced during all of human history.
D) The time to get products and services to market is being shortened by technology.
Q3) How long does a product's entire life cycle last today?
A) 4 weeks
B) 40 weeks
C) 4 months
D) 4 years
Q4) When numerical data is available,a trend that can be plotted to display changes through time and into the future is known as trend _____________.
Q5) The world's population is expected to double over the next ___________ years.
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