

IT and Business Strategy
Practice Questions
Course Introduction
This course explores the critical intersection between information technology (IT) and business strategy, examining how organizations leverage technology to gain competitive advantages, drive innovation, and achieve strategic objectives. Students will analyze frameworks for aligning IT initiatives with business goals, investigate the impact of digital transformation on organizational structures, and evaluate case studies of successful and unsuccessful IT-enabled strategies. Topics include IT investment decision-making, emerging technologies, risk management, and the role of IT in shaping strategic direction in both established companies and startups. By the end of the course, students will develop the skills needed to formulate and implement effective IT strategies that support and enhance overall business performance.
Recommended Textbook
Experiencing MIS 4th Edition by David M. Kroenke
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30 Chapters
1707 Verified Questions
1707 Flashcards
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Page 2

Chapter 1: The Importance of Mis
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80 Verified Questions
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Sample Questions
Q1) Explain how you would create a strong password.
Answer: Strong passwords should have seven or more characters in them,consisting of upper and lower case letters,numbers,and special characters.They should not contain any complete dictionary word in any language,nor should they contain your user name,real name,or company name.They should also be different from any other password that you have previously used.An example of a strong password is Qw37^T1bb?at.
Q2) Which of the following marketable skills is the most useful in overcoming the fear of failure?
A)ability to experiment
B)systems thinking
C)abstract reasoning
D)collaboration
Answer: A
Q3) Do you think a computer is an essential component of an information system? Why or why not?
Answer: Many information systems include computers.However,there are information systems that do not include computers.A calendar hanging on the wall outside of a conference room that is used to schedule the room's use is also an information system.
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Page 3
Chapter 2: Business Processes information Systems and Information
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Sample Questions
Q1) Data flows represent the movement of data from one activity to another. A)True
B)False Answer: True
Q2) Information is data processed by summing,ordering,averaging,grouping,comparing,or other similar operations.
A)True
B)False Answer: True
Q3) The major benefit of automating a process is that the data stored in databases and other repositories can readily be processed to produce information.
A)True
B)False Answer: True
Q4) For data to be worth its cost,an appropriate relationship must exist between the cost of data and its value.
A)True
B)False Answer: True

Page 4
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) Distinguish between a primary and a support activity in the value chain.
Answer: Primary activities are business functions that relate directly to the production of the organization's products or services.
Support activities are business functions that assist and facilitate the primary activities.
Q2) Describe the support activities in a value chain.
Answer: The support activities in the generic value chain facilitate the primary activities and contribute only indirectly to the production,sale,and service of the product.They include procurement,which consists of the processes of finding vendors,setting up contractual arrangements,and negotiating prices.Porter defined technology broadly.It includes research and development,but it also includes other activities within the firm for developing new techniques,methods,and procedures.He defined human resources as recruiting,compensation,evaluation,and training of full-time and part-time employees.Finally,firm infrastructure includes general management,finance,accounting,legal,and government affairs.Supporting functions add value,albeit indirectly,and they also have costs.
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Page 5

Chapter 4: Hardware and Software
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Sample Questions
Q1) How can individuals and firms buy computer programs?
Q2) What is firmware?
Q3) Which device listed below is an example of an output hardware device?
A)keyboard
B)flatbed plotter
C)CPU
D)magnetic disk
Q4) An individual buying a computer program ________.
A)accrues liability for the usage of the program
B)can install the program on multiple computers
C)just buys a license to use the product
D)can also use most other programs using the license
Q5) ________ is the process whereby multiple operating systems share the same hardware.
A)Machine coding
B)Virtualization
C)License sharing
D)Cloud computing
Q6) What are the two important software constraints? Explain with suitable examples.
Q7) Differentiate between client and server computers.
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Chapter 5: Database Processing
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Sample Questions
Q1) In a typical database application,a(n)________ shows data in a structured context.
A)application
B)entry form
C)query form
D)report
Q2) What is a database application?
Q3) The lost-update problem can be prevented by a type of locking which must be used to coordinate the activities of users who know nothing about one another.
A)True
B)False
Q4) NoSQL DBMS products are very technical and can be used only by those with a deep background in computer science.
A)True
B)False
Q5) Describe the contents of a database.
Q6) What is a NoSQL DBMS?
Q7) Describe the functions of a database management system.
Q8) What are personal DBMS products?
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Chapter 6: Data Communication and the Cloud
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Sample Questions
Q1) Each wired computer or printer on the LAN has a network interface card (NIC).
A)True
B)False
Q2) A ________ receives requests from users via the Web server,takes some action,and returns a response to the users via the Web server.
A)database server
B)commerce server
C)URL
D)Web farm
Q3) What are cable modems?
Q4) An access name is a unique name that is affiliated with a public IP address.
A)True
B)False
Q5) The WNIC devices connect to a(n)________,which is the component of the LAN device that processes wireless traffic and communicates with the wired switch.
A)router
B)PSDN
C)optical fiber cable
D)access point
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) What are enterprise information systems?
Q2) The summation of all the problems of information silos leads to ________.
A)diseconomies of scope
B)increased costs for the organization
C)diminishing marginal returns
D)reduced organizational innovation
Q3) ________ is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
A)ERP
B)EAI
C)CRM
D)SAP
Q4) An enterprise resource planning system is a suite of applications,a database,and a set of inherent processes for managing all the interactions with the customer,from lead generation to customer service.
A)True
B)False
Q5) Describe enterprise application integration.
Q6) Explain the four phases of the customer life cycle.
Page 9
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Capital is defined as the investment of resources for future profit.
A)True
B)False
Q2) What are social media application providers?
Q3) What is the difference between traditional CRM and social CRM?
Q4) A social media information system is an information system that supports the sharing of content among networks of users.
A)True
B)False
Q5) Both community users and employees of SM sponsors process SM sites using elastic,cloud-based servers.
A)True
B)False
Q6) SM sponsors do what they want to do depending on their goals and their personalities.
A)True
B)False
Q7) Enterprise 2.0 content is tagged differently from the content on the Web.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Data granularity refers to the level of detail represented by the data.
A)True
B)False
Q2) The people who work with a data warehouse are experts in a given business function.
A)True
B)False
Q3) Differentiate between static reports and dynamic reports.
Q4) For email or collaboration tools,the push option is manual.
A)True
B)False
Q5) It is economical to create,staff,and operate data warehouses and data marts.
A)True
B)False
Q6) Publish results is the process of delivering business intelligence to the knowledge workers who need it.
A)True
B)False
Q7) What is the purpose of a data warehouse?
Q8) How is a data warehouse different from a data mart?
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Chapter 10: Information Systems Development
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Sample Questions
Q1) Projects that spend so much time ________ are sometimes said to be in analysis paralysis.
A)in the system definition phase of the SDLC
B)on project scheduling
C)documenting requirements
D)designing system components
Q2) The goals and scope of a new information system are determined during the requirements analysis phase of the systems development life cycle.
A)True
B)False
Q3) The security needs of an information system are determined during the component design phase of the systems development life cycle.
A)True
B)False
Q4) What is a test plan?
Q5) What are the main tasks that are performed during the system definition phase of the SDLC?
Q6) Why is systems development difficult and risky?
Q7) How is software designed?

Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Gaining economies of scale is an advantage of outsourcing.
A)True
B)False
Q2) Acquiring licensed software is a form of outsourcing.
A)True
B)False
Q3) The operations group within the IT department may include programmers,test engineers,and technical writers.
A)True
B)False
Q4) The CTO heads the ________ group in the IS department.
A)operations
B)technology
C)trading and sales
D)outsourcing relations
Q5) Which of the following is an IS user's right?
A)installing only authorized programs
B)effective training
C)reporting trivial problems
D)learning basic computer skills

Page 13
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Chapter 12: Collaboration Information Systems for Decision
Making, Problem Solving, and Project Management
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Sample Questions
Q1) In a collaborative team,the work proceeds in a series of steps in which one person produces something,others criticize it,and then a revised version is produced.These steps are known as ________.
A)iterations
B)alternatives
C)redundancies
D)repetitions
Q2) Cooperation is defined as a group of people working together to achieve a common goal via a process of feedback and iteration.
A)True
B)False
Q3) What is the first and most fundamental collaborative purpose?
A)make decisions
B)become informed
C)manage projects
D)solve problems
Q4) Project data is data that is part of the collaboration's work product.
A)True
B)False
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Chapter 12: Information Security Management
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Sample Questions
Q1) Distinguish between phishing,spoofing,and sniffing.
Q2) Senior management has two critical security functions: security policy and risk management.
A)True
B)False
Q3) In the context of human safeguards against security threats,the security sensitivity for each position should be documented.
A)True
B)False
Q4) Once a backup of database contents is made,it is safe to assume that the database is protected.
A)True
B)False
Q5) Differentiate between symmetric and asymmetric encryption.
Q6) A password ________ a user.
A)authenticates
B)identifies
C)conceals
D)encrypts
Q7) Discuss in brief the pros and cons of biometric authentication.
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Chapter 14: Collaborative Information Systems for Student Projects
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Sample Questions
Q1) Which of the following is true for shared content with version management?
A)Content sharing methods that provide version management cannot accommodate concurrent work.
B)Version management systems provide version control.
C)Version management makes it impossible to know who changed the document and when.
D)Systems that provide version management track changes to documents.
Q2) Explain version control with a simple example.
Q3) Which of the following is an example of asynchronous communication?
A)multiparty text chat
B)videoconferencing
C)email
D)webinar
Q4) If a virtual meeting is synchronous,participants should use ________ to interact with each other.
A)discussion forums
B)videoconferencing
C)email
D)team surveys

16
Q5) What are the three sets of collaboration tools?
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Chapter 15: Introduction to Microsoft Excel 2010
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Sample Questions
Q1) In Excel,every formula must begin with an equal sign.
A)True
B)False
Q2) In Excel,the rows are identified by ________.
A)letters
B)numbers
C)Roman numerals
D)symbols
Q3) Data can be imported to Excel from other programs.
A)True
B)False
Q4) Microsoft Help can be accessed by clicking the question mark located in the ribbon bar below the Review tab.
A)True
B)False
Q5) The View tab is used to configure the appearance of Excel.
A)True
B)False
Q6) The real power of Excel lies in its amazing computational capability.Explain.
Q7) What are the different ways of entering data into an Excel worksheet?
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Chapter 16: Database Design
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Sample Questions
Q1) Tables that are not normalized are subject to data integrity problems.
A)True
B)False
Q2) An identifier is an attribute whose value is associated with every entity in the data model.
A)True
B)False
Q3) A data model does not depict the relationships among the data.
A)True
B)False
Q4) How is a data model transformed into a database design?
Q5) Which of the following is a highly popular technique for creating a data model where the developers describe the content of a database by defining the things that will be stored in the database and the relationships among those entities?
A)E-R data model
B)UML model
C)object-role model
D)data integrity model
Q6) Explain the database development process.
Page 18
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Chapter 17: Using Microsoft Access 2010
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Sample Questions
Q1) The description field in Microsoft Access is used mainly for documentation.
A)True
B)False
Q2) Explain the procedure for creating a database using Microsoft Access.
Q3) The step after creating a relationship between two tables is ________.
A)to create macros
B)to enter data
C)to provide descriptions to each of the tables
D)to create queries
Q4) Before using a DBMS,the user should have created a(n)________.
A)data model
B)database
C)identifier
D)attribute
Q5) Microsoft Access provides a default table display for entering the data.
A)True
B)False
Q6) Access opens a new database by creating a default table named Table A.
A)True
B)False
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Chapter 18: Using Excel and Access Together
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Sample Questions
Q1) Explain the procedure for creating graphs in Microsoft Excel.
Q2) Which of the following shows the correct steps for creating a column chart in Microsoft Excel?
A)Diagrams Illustrations Column
B)Add-Ins Charts Column
C)Insert Illustrations Column
D)Insert Charts Column
Q3) Which of the following tabs in Microsoft Excel contains the option to create a column chart?
A)Data
B)Home
C)Insert
D)Tools
Q4) Microsoft Excel includes comprehensive tools for graphing data.
A)True
B)False
Q5) Microsoft Access is a database management system.
A)True
B)False
Q6) Explain the significance of using Access and Excel together.
Page 20
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Chapter 19: Mobile Systems
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Sample Questions
Q1) If the organization wants to own any mobile device that employees connect to its network,the policy must be a part of the employee's contract.
A)True
B)False
Q2) The major reason for the importance of mobile systems is the size of their market.
A)True
B)False
Q3) ________ data is data that the device requests from the server.
A)Nonlinear
B)Linear
C)Pull
D)Push
Q4) State the primary characteristics of a quality mobile application.
Q5) ________ systems are information systems that support users in motion.
A)Data
B)Mobile
C)Remote
D)Web-based
Q6) What are mobile systems?
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Chapter 20: Functional Applications
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Sample Questions
Q1) Master production schedule (MPS)is an example of the pull manufacturing process.
A)True
B)False
Q2) What are the major functions of accounting applications?
Q3) The process by which the company analyzes past sales levels and makes estimates of future sales is called a(n)________.
A)push manufacturing process
B)pull manufacturing process
C)inbound manufacturing process
D)outbound manufacturing process
Q4) The cost accounting module of the accounting application ________.
A)determines,for internal users,how much it costs the company to provide specific products or services
B)keeps records and reports financial results to investors,creditors,and other external users
C)assists management in quantifying goals for revenues and expenses
D)manages retained earnings,dividends payments,and long-term financing
Q5) Prospect-generation applications are also known as lead-tracking applications.
A)True
B)False

Page 22
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Chapter 21: Enterprise Resource Planning ERP systems
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Sample Questions
Q1) The primary purpose of an ERP system is integration.
A)True
B)False
Q2) Epicor's lead ERP product is based on a modern software development design pattern called service-oriented architecture.
A)True
B)False
Q3) Explain ERP application programs.
Q4) Which of the following sentences about the effect of ERP on midsized organizations is true?
A)In midsized organizations,the IT staff is isolated from senior management.
B)ERP implementation in midsized companies will be part of a strategic process and,once begun,will have the full backing of the entire executive group.
C)IT specialists in midsized organizations are spread very thin and often are in over their heads during an ERP implementation.
D)Midsized organizations employ only one or two IT specialists.
Q5) What is the primary purpose of an ERP system?
Q6) Explain briefly the steps for implementing ERP systems.
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Chapter 22: Supply Chain Management
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Sample Questions
Q1) Which of the following refers to the way organizations share their information?
A)means
B)purpose
C)availability
D)intent
Q2) Which of the following refers to a network of organizations and facilities that transforms raw materials into products delivered to customers?
A)supply chain
B)distribution channel
C)strategic business unit
D)collaboration system
Q3) Profitability of the supply chain can be maximized only if all the organizations in the supply chain operate at their maximum profitability.
A)True
B)False
Q4) The only source of revenue in the supply chain is the customer.
A)True
B)False
Q5) What are interorganizational business systems?
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Sample Questions
Q1) What is the purpose of a rich directory?
Q2) What are expert systems?
Q3) Channels transmit knowledge,whereas networks transmit data.
A)True
B)False
Q4) The concepts and language of the hyper-social organization model are market-oriented.
A)True
B)False
Q5) Custom content management applications are expensive to develop and maintain. A)True
B)False
Q6) The documents in content management systems do not exist in isolation from each other.
A)True B)False
Q7) Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain. A)True
B)False Page 25
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Chapter 24: Database Marketing
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Sample Questions
Q1) In RFM analysis,an R score of 5 shows that ________.
A)the customer has not made recent purchases
B)the customer has bought the most expensive item
C)the customer has frequently ordered costly items
D)the customer has purchased high end items lately
Q2) Which of the following is a data mining technique for determining sales patterns?
A)RFM analysis
B)market basket analysis
C)composite analysis
D)Cooke analysis
Q3) In market-basket terminology,what is lift? How is it related to confidence?
Q4) In market-basket terminology,________ is the term used to represent the probability that two items will be purchased together.
A)confidence
B)support
C)cohesion
D)assurance
Q5) Describe the process of conducting RFM analysis.
Q6) What is a market-basket analysis?

27
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Chapter 25: Reporting Systems and OLAP
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Sample Questions
Q1) For query reports,the report-delivery system serves as an intermediary between the user and the report generator.
A)True
B)False
Q2) XML Web service reports are an example of ________ reports.
A)static
B)dynamic
C)OLAP
D)query
Q3) Explain report authoring,management,and delivery.
Q4) Which of the following is a medium for reporting query reports?
A)paper and PDF file
B)digital dashboard
C)Web site
D)alerts via email
Q5) Each OLAP cube in a report is a characteristic of the measures in the OLAP report.
A)True
B)False
Q6) What is the difference between push and pull reports?
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Chapter 26: Geographic Information Systems
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Sample Questions
Q1) Which of the following best defines a map projection?
A)It is the process used for converting all the location identifiers to a common scheme.
B)It is a technique that involves dividing the earth into 60 north-south segments.
C)It is a geographic boundary set up within a GIS.
D)It is a technique for placing locations on the surface of the earth onto a flat surface.
Q2) A raster map consists of points,lines,and shapes.
A)True
B)False
Q3) The Military Grid Reference System divides the earth into 60 north-south segments called zones.
A)True
B)False
Q4) ________ employ GIS to help solve a problem.
A)Developers
B)Field personnel
C)Business intelligence users
D)Operations personnel
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29

Chapter 27: Systems Development Project Management
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Sample Questions
Q1) Taking responsibility for requirements is the single most important task a user can perform for a large-scale development project.
A)True
B)False
Q2) Which of the following is a technique that stipulates phases and processes for constructing information systems,but does not address the management of large-scale projects?
A)SDLC
B)PMP
C)PMI
D)ANSI
Q3) Regarding task dependencies,all tasks must begin and end at the same time.
A)True
B)False
Q4) The critical path is a hierarchy of the tasks required to complete a project.
A)True
B)False
Q5) What is a critical path? How is a critical path analysis done?
Q6) What are the biggest challenges for managing a large-scale systems development project?
Page 30
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Chapter 28: Agile Development
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Sample Questions
Q1) According to agile development methodologies,testing never involves the business customer.
A)True
B)False
Q2) "Extreme programming" is an alternative to the SDLC.
A)True
B)False
Q3) Agile development methodologies are generic.
A)True
B)False
Q4) In paired programming,two computers are used by the same programmer.
A)True
B)False
Q5) The nature of the SDLC denies the fact that system requirements are fuzzy and always changing.
A)True
B)False
Q6) In a scrum,who is a scrum master? What are his/her responsibilities?
Q7) Why is the SDLC losing credibility?
Q8) Who are considered scrum members?
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Chapter 29: Business Process Management
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Sample Questions
Q1) A business process is a network of activities,roles,actors,repositories,and data sequence flows that interact to accomplish a business function.
A)True
B)False
Q2) The relationship between business processes is one-to-many.
A)True
B)False
Q3) The credit-check process is independent of the inclusion or exclusion of new categories of customers.
A)True
B)False
Q4) The difficulty of creating the as-is process diagram depends on the sophistication of the organization.
A)True
B)False
Q5) How can a change in customers,product lines,and supply chains affect business processes?
Q6) Describe business process management (BPM)in brief.
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Chapter 30: International Mis
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Sample Questions
Q1) The process of making a computer program work in a second language is called
A)differentiating
B)stringing
C)localizing
D)optimizing
Q2) If a distributed database divides the database into nonoverlapping segments,it is called a(n)________ database.
A)mirrored
B)replicated
C)independent
D)partitioned
Q3) The bullwhip effect is a phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain.
A)True
B)False
Q4) What are the challenges of international information systems management?
Q5) How do global information systems affect supply chain profitability?
Q6) How does the global economy change competitive strategy?
To view all questions and flashcards with answers, click on the resource link above. Page 33