IT and Business Strategy
Practice Exam
Course Introduction
This course explores the critical alignment between information technology (IT) and business strategy in modern organizations. Students will examine how IT can be leveraged as a strategic asset to gain competitive advantage, drive innovation, and enhance business processes. Key topics include digital transformation, IT governance, strategic planning, value creation through technology, and the impact of emerging technologies on business models. Case studies and real-world examples will be used to demonstrate the integration of IT with business objectives, preparing students to make informed decisions at the intersection of technology and business strategy.
Recommended Textbook Management Information Systems 3rd Edition by R. Kelly Rainer
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21 Chapters
1250 Verified Questions
1250 Flashcards
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Page 2
Chapter 1: Introduction to Information Systems
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Information technology deals with the planning, development, management, and use of management information tools to help people perform all the tasks related to information processing and management.
A)True
B)False Answer: False
Q2) E-commerce systems are a type of inter-organizational information systems.
A)True
B)False
Answer: True
Q3) If you were a manager in the future, which of the following statements would be false?
A)The people I manage will likely be dispersed geographically.
B)The size of my team will likely be smaller than teams of today.
C)There will be less emphasis on office politics.
D)Many of my decisions will be "real time".
E)I will need IT tools to handle the data I utilize to make decisions.
Answer: B
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3
Chapter 2: Organizational Strategy, Competitive
Advantage, and Information Systems
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) An entry barrier is a long-term competitive advantage. A)True
B)False Answer: False
Q2) Globalization is the integration and interdependence of many facets of life made possible by rapid advances in information technology.
A)True
B)False Answer: True
Q3) In mass customization, companies produce items in large quantity, but they tailor the items to meet the desires and needs of individual customers.
A)True
B)False Answer: True
Q4) The Internet decreases customers' bargaining power.
A)True
B)False Answer: False
Page 4
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Chapter 3: Data and Knowledge Management
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) The data in a data warehouse have which of the following characteristics?
A)They are organized by subject.
B)They are coded in different formats.
C)They are updated in real time.
D)They are typically retained for a defined, but limited, period of time.
E)They are organized in a hierarchical structure.
Answer: A
Q2) Refer to IT's About Business 3.4 - Data Warehouse Gives Nordea Bank a Single Version of the Truth: The data warehouse enables Nordea to develop a customer profitability application for its final managers.
A)True
B)False
Answer: False
Q3) It is easy to manage all the data coming into an organization.
A)True
B)False
Answer: False
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Chapter 4: Telecommunications and Networking
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) With _____, every call opens up a dedicated circuit for the duration of the call.
A)Voice over IP
B)Plain old telephone service
C)Chat rooms
D)Teleconference
E)Internet relay chat
Q2) An intranet is a network that uses Internet technologies and is designed to serve the information needs of a single organization.
A)True
B)False
Q3) Which of the following is not a characteristic of twisted-pair wire?
A)Inexpensive
B)Easy to work with
C)Subject to interference from other electrical sources
D)Secure transmissions
Q4) Digital signals have two parameters: frequency and amplitude.
A)True
B)False
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Page 6
Chapter 5: Business Analytics
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Modern information systems support all three managerial roles.
A)True
B)False
Q2) In the choice phase of the decision-making process, managers construct a model that simplifies the problem.
A)True
B)False
Q3) Human intuition often plays a role in making unstructured decisions.
A)True
B)False
Q4) _____ is the process by which organizational goals are achieved through the use of organizational resources.
A)Organizational decision making
B)Operations
C)Organizational strategy
D)Organizational productivity
E)Management
Q5) Decision-support systems support only lower- and middle-level managers.
A)True
B)False
Page 7
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Chapter 6: Ethics and Privacy
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) Shelli runs a small boutique in Tel Aviv. Shelli wants to purchase digital dossiers on her customers from a data aggregator. Creating such dossiers is an example of
A)Customer relationships
B)Customer profiling
C)Customer intimacy
D)Customer knowledge
E)Spying
Q2) Shelli runs a small boutique in Tel Aviv. She only has two part time employees and keeps all of their information (social security number, payroll deductions, etc.)in the back of the top drawer in your filing cabinet. Which ethical issue does this raise?
A)Privacy
B)Accuracy
C)Accountability
D)Property (such as intellectual property)
E)Accessibility to information
Q3) The right of privacy is absolute.
A)True
B)False
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Page 8
Chapter 7: Information Security
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) A VPN is a network within the organization.
A)True
B)False
Q2) A _____ is any danger to which an information resource may be exposed.
A)vulnerability
B)risk
C)control
D)threat
E)compromise
Q3) Cyberterrorism and cyberwarfare can attack supervisory control and data acquisition (SCADA)systems to cause widespread physical damage.
A)True
B)False
Q4) Risk analysis involves determining whether security programs are working.
A)True
B)False
Q5) A password refers to "something the user is."
A)True
B)False
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Chapter 8: Social Computing
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) One of the problems that HR departments have with using social computing to recruit is _____________.
A)all candidates seek them out.
B)they only receive qualified applications.
C)they receive many more applications than they can process.
D)social sites each have their own special niche.
E)they cannot be used for internal tasks.
Q2) Greg still follows his high school's lacrosse team. He set up a meeting with the coach to ask how he could help with recruiting. Which of the following actions would make the most sense for recruiting from the coach's point of view?
A)Build a wiki with other alums of their seasons.
B)Build a fan page in Facebook to alert alums to upcoming games.
C)Go to games and tweet about the action.
D)Blog about the games and include his own insights about his experience.
E)Post photos of this year's games on a photo sharing site and tag them with the name of the high school.
Q3) People making online posts know that they are providing market research data.
A)True
B)False
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Page 10
Chapter 9: E-Business and E-Commerce
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Ashleigh makes small wrist bag which holds a cell phone, a credit card (or two)and a key. She named her business SmallClutch. She has been doing well when she has set up at craft fairs and has just begun selling online to her target market. Which of the following is true?
A)SmallClutch has an electronic storefront.
B)SmallClutch is an electronic mall.
C)SmallClutch is a referral mall.
D)SmallClutch is physical store.
Q2) Refer to IT's About Business 9.4 - Can Simple Disrupt Traditional Banking?: Simple was founded on the idea that __________________.
A)traditional banks need to also have on online presence.
B)traditional banks do not have to have to be accessible online to provide good customer service.
C)traditional banks do not provide adequate online and mobile tools.
D)traditional banks do not work in the Internet age.
Q3) The buy-side marketplace is similar to the business-to-consumer model.
A)True
B)False
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Chapter 10: Wireless, Mobile Computing, and Mobile Commerce
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79 Verified Questions
79 Flashcards
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Sample Questions
Q1) The major problem with RFID has been _______.
A)Expense
B)Bandwidth
C)Location
D)RFID readers
E)RFID tags
Q2) Frank and his wife, Paula, run a country store with a special room where husbands can sit while their wives are shopping. The Men's Corner already has a large-screen TV for sports viewing, and they recently added Wi-Fi. The area of the store that is provided this service is called a _________.
A)transceiver
B)local reception node
C)GPS location
D)mote
E)hotspot
Q3) The higher the orbit of a satellite, the larger its footprint.
A)True
B)False
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Chapter 11: Information Systems Within the Organization
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69 Verified Questions
69 Flashcards
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Sample Questions
Q1) Functional information systems support the entire enterprise or major portions of it.
A)True
B)False
Q2) When interest is credited to your savings account at your bank, it is called a
A)process
B)function
C)calculation
D)transaction
E)decision
Q3) Information silos were particularly efficient when business processes crossed functional boundaries in an organization.
A)True
B)False
Q4) When you make a purchase online, that transaction is an example of batch processing.
A)True
B)False
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Page 13
Chapter 12: Customer Relationship Management
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) _____ are simple tools for answering repetitive customer questions.
A)Personalized Web pages
B)Customized products and services
C)Frequently asked questions
D)E-mail systems
E)Automated Section reference 1 systems
Q2) Haya noticed that college students needed to dress up for presentations but never seemed to have any ties, or at least not very nice ones. She decided she was going to set up a tie store on her campus and offer sports themed ties as well as solid colored ties in her school colors. She has built up a fairly good clientele and is wondering what else she can do to sell and keep in touch with her customers.
Her friend Nitesh offers to build her a mobile CRM app. She first needs to think about what a mobile CRM app could do for her. Which of the following is not an activity a mobile CRM would do for her business?
A)Send a coupon to a loyal customer when they are near her tie store.
B)Allow customers to order a tie and pay for it.
C)Join her loyalty program.
D)Do customer profitability analysis
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Page 14
Chapter 13: Supply Chain Management
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) The benefits of EDI include which of the following?
A)data entry errors are minimized
B)length of messages is shorter
C)messages are secured
D)fosters collaborative relationships
E)All of the choices are correct.
Q2) Refer to IT's About Business 13.1 - Crate & Barrel Increases Its Supply Chain Visibility: The supply chain process called _______ is the process of sourcing goods from overseas and shipping them directly to nearby overseas markets without going through the United States.
A)outsourcing
B)direct shipping
C)international transfers
D)market bypassing
Q3) Internet protocol data interchange is a communication standard that enables business partners to electronically exchange routine documents.
A)True
B)False
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Chapter 14: Acquiring Information Systems and Applications
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88 Flashcards
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Sample Questions
Q1) _____ feasibility addresses the human issues of an information systems project.
A)Technical
B)Economic
C)Organizational
D)Behavioral
E)Time
Q2) In a direct conversion, the new system is turned on, and the old system is turned off at a later time.
A)True
B)False
Q3) Which of the following is the most difficult and crucial task in evaluating a vendor and a software package?
A)Identifying potential vendors
B)Determining the evaluation criteria
C)Evaluating vendors and packages
D)Choosing the vendor and package
E)Negotiating a contract
Q4) IT architecture focuses only on the technical aspects of information resources.
A)True
B)False
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Chapter 15: Plug It in 7 Protecting Your Information Assets
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Hyo runs an ice cream store with her family. Which of the following is not a component of their fulfillment process?
A)Sending an order to their supplier
B)Taking an order for a custom-made ice cream cake
C)Obtaining the ingredients for a custom-made ice cream cake
D)Scheduling the production of ice cream
E)Collecting payment for a custom-made ice cream cake
Q2) Collecting sales tax is an example of a(n):
A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Processes
Q3) Business processes can be completed either within a single functional area or across multiple functions.
A)True
B)False
Q4) An organization's business processes can create a competitive advantage.
A)True
B)False
Page 17
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Chapter 16: Plug It in 1 Business Processes and Business
Process Management
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28 Verified Questions
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Sample Questions
Q1) Which of the following is not a possible cardinality symbol?
A)Mandatory single
B)Mandatory many
C)Optional single
D)Optional many
E)One-to-one
Q2) An entity is a person, place, thing, or event about which information is maintained.
A)True
B)False
Q3) Which of the following statements is not true?
A)SQL is the most popular query language used for interacting with a database.
B)SQL uses typical key words in a search.
C)Keying in SQL terms is more difficult than utilizing QBE in a search.
D)A user fills out a form to construct a description of the data desired in a SQL search.
E)All of the choices are true.
Q4) A null value is an attribute with a lot of data in it.
A)True
B)False
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Chapter 17: Plug It in 2 Hardware and Soft Ware
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Sample Questions
Q1) The part of primary storage that holds a software program (or portion of it)and small amounts of data when they are brought from secondary storage are called:
A)read-only memory
B)random access memory
C)cache memory
D)registers
E)flash memory
Q2) A mainframe is a type of server.
A)True
B)False
Q3) Jun is getting ready to open a store in her home town to sell unique lamp bases and shades. She has a desktop computer that she uses to do all of her business processing. Her store lost power while she was working on her taxes with the tax program that she bought. Which of the following is true?
A)Jun lost the tax program.
B)All of the data in the CPU was saved.
C)She lost all the data in her read-only memory.
D)She lost the data she was working on.
E)She didn't lose anything on the computer.
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Page 19
Chapter 18: Plug It in 3 Fundamentals of Relational
Database Operations
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Sample Questions
Q1) The four types of cloud computing are public clouds, private clouds, hybrid clouds, and horizontal clouds.
A)True
B)False
Q2) Only small organizations can benefit from cloud computing.
A)True
B)False
Q3) In a service-oriented architecture (SOA)is web services can be reused across an organization in other applications.
A)True
B)False
Q4) Server farms can be located just about anywhere.
A)True
B)False
Q5) All of the following are cloud computing security issues except_________.
A)sensitive data access
B)users technical ability
C)privacy
D)malicious insiders
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Chapter 19: Plug It in 4 Cloud Computing
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Sample Questions
Q1) Which of the following statements is false?
A)Information agents search for information and store it for the user.
B)Information agents are used by Google to surf the Web sites in Google's index.
C)Monitoring-and-surveillance agents are also called predictive agents.
D)Personal agents take action on behalf of the user.
E)User agents automatically fill out forms on the Web from stored information.
Q2) Fuzzy logic cannot be used in the financial field
A)True
B)False
Q3) Fuzzy logic could be used to define which of the following terms:
A)Gender
B)Moderate income
C)Age
D)Address
E)Income
Q4) Which of the following is not one of the three layers of a neural network?
A)Input layer.
B)Processing layer.
C)Middle Layer.
D)Output layer.
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Chapter 20: Plug It in 5 Artificial Intelligence
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Sample Questions
Q1) Project scope creep refers to the uncontrolled changes in a project's scope.
A)True
B)False
Q2) IS project management is a directed effort to plan, organize, and manage resources to bring about the successful achievement of specific IS goals.
A)True
B)False
Q3) Only IS projects are constrained by the same factors known as the triple constraints of project management,
A)True
B)False
Q4) In this phase of project management the work is defined and the project management plan is performed to accomplish the project's requirements.
A)Project Monitoring and Control
B)Planning
C)Project initiation
D)Project execution
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Chapter 21: Plug It in 6 Project Management
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Sample Questions
Q1) For security in your wireless computing, you should use the _____ encryption standard, rather than the older _____ encryption standard.
A)WPA, WEP
B)WPA2, WPA
C)WEP, WPA
D)WPA2, WEP
E)WEP, WPB
Q2) Methods you should use to protect your portable devices and information include all of the following except:
A)Using two-factor authentication.
B)Making certain not to leave your portable devices in plain view in a car.
C)Keeping your portable devices in an inconspicuous container.
D)Encrypting the hard drive of your laptop.
E)All of the above are legitimate protection methods.
Q3) Which of the following actions will not help protect your information assets?
A)Using virtual credit cards
B)Limiting the use of debit cards
C)Using your social security number for identification
D)Paying close attention to your credit card billing cycles
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