IT and Business Strategy
Final Test Solutions
Course Introduction
This course explores the integration of information technology (IT) within the broader context of business strategy, focusing on how organizations leverage technology to achieve competitive advantage, drive innovation, and support decision-making. Students will analyze case studies that illustrate the role of IT in transforming business processes, creating value, and enabling new business models. Key topics include strategic alignment of IT and business goals, digital transformation, IT governance, information systems planning, and the impact of emerging technologies on traditional business paradigms. Through discussions and practical assignments, students will develop the skills to critically assess and formulate IT strategies that align with organizational objectives.
Recommended Textbook
Electronic Commerce 2012 Managerial and Social Networks Perspectives 7th Edition by
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15 Chapters
1275 Verified Questions
1275 Flashcards
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Page 2
Efraim Turban
Chapter 1: Overview of Electronic Commerce
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85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/44172
Sample Questions
Q1) EC classifications include
A) business-to-business.
B) business-to-consumer.
C) consumer-to-business.
D) all of the above.
Answer: D
Q2) According to the Business Environment and Performance Model,drivers for organizations include
A) the organization's mission.
B) problems from the business environment.
C) the organization's strategy.
D) all of the above.
Answer: D
Q3) A technology used to electronically transfer routine documents,such as invoices and purchase orders,and for financial transactions is
A) electronic funds transfer.
B) exchange-to-exchange.
C) electronic data interchange.
D) global document transfer.
Answer: C
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Chapter 2: E-Commerce: Mechanisms, Infrastructure, and Tools
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) The major limitations of e-auctions are minimal security,possibility of fraud,and a limited participation.
A)True
B)False
Answer: True
Q2) Which of the following refers to communities organized by interest,such as hobbies,technical topic,vocations,political parties,or trade unions?
A) association portals
B) affinity portals
C) communities of practice
D) virtual worlds
Answer: B
Q3) Reverse auctions are primarily B2C.
A)True
B)False
Answer: False
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Chapter 3: Retailing in Electronic Commerce: Products and Services
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Each of the following describes retailing <b>except</b>
A) a retailer is a sales intermediary.
B) many manufacturers sell directly to consumers and through wholesalers and retailers.
C) e-tailing makes it easier for a manufacturer to sell directly to customers by cutting out the intermediary.
D) companies that produce a large number of products, such as Procter & Gamble, do not need retailers for efficient distribution.
Answer: D
Q2) Limitations of online travel services include
A) limited amount of free information.
B) substantial discounts.
C) the difficulty of using virtual travel agents can be very large.
D) increases in provider's commission and its processing.
Answer: C
Q3) Types of online malls include referring directories and event shopping malls.
A)True
B)False
Answer: False
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Chapter 4: B2B E-Commerce
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) B2B EC marketplaces that involve one seller selling to many buyers is called an exchange.
A)True
B)False
Q2) The major B2B service industries include each of the following <b>except</b>
A) travel and hospitality services.
B) financial services.
C) banking and online financing.
D) retail.
Q3) Two types of materials and supplies that are traded in B2B are
A) digital and physical.
B) direct and indirect.
C) horizontal and vertical.
D) commodities and nonproduction.
Q4) Loss of customer service quality is a potential risk for buyers in B2B exchanges.
A)True
B)False
Q5) What are the three major functions of exchanges?
Q6) List five major benefits of B2B for buyers or sellers or both.
Page 6
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Chapter 5: Innovative EC Systems: From E-Government to
E-Learning, collaborative Commerce, and C2C Commerce
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) The exclusive online publication of Stephen King's e-book Riding the Bullet
A) was a failure because the cost of the book was too high.
B) produced very few sales.
C) was an unqualified success and established electronic publishing as a legitimate competitor for traditional publishers.
D) was disrupted by hackers who breached security, then distributed free copies of the book.
Q2) Competing software and hardware standards are one of several limitations of e-books.
A)True
B)False
Q3) Which of the following <b>is not</b>t a way that e-books can be delivered?
A) via Web access
B) via Web download
C) via RFID
D) via dedicated reader
Q4) Identify five major challenges faced when deploying collaboration technologies.
Q5) Knowledge management as it relates to EC and IT is easy to implement.
A)True
B)False
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Chapter 6: Mobile Commerce and Ubiquitous Computing
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Social location-based marketing gives businesses the opportunity to deliver targeted offers and messages to consumers and collect data about their preferences and behavior.
A)True
B)False
Q2) Characteristics of mobile devices that need to be considered when designing mobile computing systems include each of the following <b>except</b>
A) small screens.
B) reduced memory.
C) restricted input capabilities.
D) broad bandwidth.
Q3) Being available at any location and at any time best defines A) localization.
B) interactivity.
C) convenience.
D) ubiquity.
Q4) Fleet management is one of the least successful applications of m-commerce.
A)True
B)False
Q5) List five of the eight technical limitations of mobile computing.
Page 8
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Chapter 7: Social Commerce
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Yammer is a clone of Facebook for business and is used by more than 1.5 million people in over 90,000 companies.
A)True
B)False
Q2) Which of the following social marketplaces allows anyone to list,buy,and sell books,music,movies,and games,and it was created to fill the need for a free and trustworthy media marketplace?
A) Listia
B) Craigslist
C) Flipsy
D) Fotolia
Q3) A method of shopping where the shoppers enlist others to participate in the purchase decision best describes
A) communal shopping.
B) social retailing.
C) social connections.
D) social browsing.
Q4) Identify five categories of social networking space.For each identified category,provide an example.
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Chapter 8: Marketing and Advertising in E-Commerce
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) A major advantage of online market research is the ease in obtaining truly representative samples.
A)True
B)False
Q2) Trustworthiness can be achieved through integrity,competence,and privacy.
A)True
B)False
Q3) Referencing the EC Consumer Behavior Model,which of the following is mostly controlled by the sellers?
A) product/service characteristics
B) consumer characteristics
C) environmental characteristics
D) merchant and intermediary characteristics
Q4) Marketing that treats each customer in a unique way best describes
A) directional marketing.
B) ubiquitous marketing.
C) specialized marketing.
D) one-to-one marketing.
Q5) Why is Web advertising growing rapidly?
Q6) Identify five data collection methods in the Web 2.0 environment.
Page 10
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Chapter 9: E-Commerce Security and Fraud Protection
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Which of the following refers to the assurance of data privacy and accuracy?
A) integrity
B) availability
C) confidentiality
D) security
Q2) Which of the following refers to the assurance that access to data,the website,or other EC data service is timely,available,reliable,and restricted to authorized users?
A) spontaneity
B) confidentiality
C) integrity
D) availability
Q3) Define biometric system.Identify four common biometrics.
Q4) Briefly describe nonrepudiation and its importance for EC and electronic transactions.
Q5) A digital envelope is the combination of the encrypted original message and the digital signature,using the recipient's public key.
A)True
B)False
Q6) Briefly describe the CIA security triad.
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Chapter 10: Electronic Commerce Payment Systems
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Cash Concentration or Disbursement (CCD)is a type of ACH entry for B2B transactions.
A)True
B)False
Q2) What costs do online merchants incur for fraudulent transactions?
Q3) The nationwide batch-oriented electronic funds transfer system that provides for interbank clearing of electronic payments for participating financial institutions is called the
A) Automated Clearing House Network.
B) Federal Reserve System.
C) E-bill Presentment and Payment Network.
D) Receiving Depository Financial Institution.
Q4) Which of the following participants in the online card payment process is the data center that processes card transactions and settles funds to merchants?
A) processor
B) merchant
C) customer
D) acquiring bank
Q5) Describe smart cards,stored-value cards,and e-checks.
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Chapter 11: Order Fulfillment Along the Supply Chain and
Other Ec Support Services
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Order taking can be done via
A) EDI, EDI/Internet, the Internet, or an extranet, and it may be fully automated.
B) EDI, EDI/Internet, the Internet, or an extranet.
C) EDI, EDI/Internet, or the Internet.
D) the Internet or an extranet, and it may be fully automated.
Q2) The logistics of EC systems,typically involving small parcels sent to many customers' homes best defines
A) e-logistics.
B) e-shopping.
C) e-delivery.
D) e-fulfillment.
Q3) When compared to traditional logistics,the transporter for e-logistics is frequently the same company.
A)True
B)False
Q4) The inability to deliver products on time is a typical problem in offline commerce,but not online commerce.
A)True
B)False
Page 13
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Chapter 12: EC Strategy, Globalization, and Smes
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Sample Questions
Q1) Business process management is a method for business restructuring that combines workflow systems and redesigned methods.It covers three process categories including people-to-people,systems-to-systems,and systems-to people interactions.
A)True
B)False
Q2) Google's ________ is its expertise in information search technology.
A) company analysis
B) value proposition
C) core competency
D) functional strategy
Q3) Disintermediation is the process by which the consumer bypasses the services of an intermediary or intermediaries in the chain of distribution to purchase products directly from those who supply or produce them.
A)True
B)False
Q4) Identify three technological and three nontechnological e-commerce challenges.
Q5) Any contemporary strategy-setting process must include the Internet.
A)True
B)False
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Chapter 13: Implementing EC Systems: From Justification to
Successful Performance
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Sample Questions
Q1) CIOs need to effectively communicate the value of proposed EC projects in order to gain approval for each of the following reasons <b>except</b>
A) companies now realize that EC is not necessarily the solution to all problems.
B) some large companies, and many public organizations, mandate a formal evaluation of requests for funding.
C) the success of EC projects may be assessed in order to pay bonuses to those involved with the project.
D) demand for expanding or initiating e-business projects is no longer strong so there are fewer requests for funding.
Q2) The result of the rush to invest in EC projects and start-up companies was the 2001 to 2003 "dot-com bust," when hundreds of EC startups went out of business and the stock market crashed.
A)True
B)False
Q3) Define cloud computing.Identify five advantages of cloud computing.
Q4) List and briefly describe three reasons why EC justification is needed.
Q5) Explain tangible costs and benefits.Explain intangible costs and benefits.
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Chapter 14: E-Commerce: Regulatory, Ethical, and Social Environments
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85 Flashcards
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Sample Questions
Q1) Potential benefits of telecommuting or virtual work for an organization include
A) reduces or eliminates travel-related time and expenses.
B) improves job satisfaction and productivity.
C) allows closer proximity to and involvement with family.
D) increases productivity despite distractions.
Q2) Business ethics is a form of applied ethics that examines ethical principles and moral or ethical problems that arise in a business environment.
A)True
B)False
Q3) A major computer crime law to protect computers and other Internet-connected computers best describes
A) Computer Fraud and Abuse Act.
B) Sarbanes-Oxley Act.
C) American Recovery and Reinvestment Act.
D) Dodd-Frank Act.
Q4) Trade secrets serve to protect tangible technological inventions,especially in traditional industrial areas.
A)True
B)False
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Chapter 15: Launching a Successful Online Business and EC Projects
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Sample Questions
Q1) Planning an online business is similar to planning for any startup venture in that it centers on a business plan.
A)True
B)False
Q2) A family of Web-feed formats used to publish frequently updated digital content best defines
A) RSS.
B) HTML.
C) Java.
D) XML.
Q3) Once the company is well known and successful,it can go to a stock exchange to raise money via an initial public offer (IPO).
A)True
B)False
Q4) Up-to-the-minute dynamic content is what attracts new and returning customers ("eyeballs")and makes them stay longer ("stickiness"),which builds customer loyalty.
A)True
B)False
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