Introduction to Supply Chain Management
Exam Solutions
Course Introduction
Introduction to Supply Chain Management provides students with a comprehensive overview of the core principles, practices, and strategies involved in managing the flow of goods, information, and finances from raw material suppliers to end customers. The course covers topics such as sourcing, procurement, production planning, logistics, inventory management, and distribution, emphasizing the interconnected nature of supply chain activities in both local and global contexts. Students will explore the impact of technology, globalization, and sustainability on supply chain processes and learn how effective supply chain management contributes to organizational efficiency, competitiveness, and customer satisfaction. Through case studies and practical examples, the course equips students with the foundational knowledge and analytical skills needed to address real-world supply chain challenges.
Recommended Textbook
Introduction to Operations and Supply Chain Management 4th Edition by Cecil B. Bozarth
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17 Chapters
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Page 2
Chapter 1: Introduction to Operations and Supply Chain Management
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Sample Questions
Q1) Scheduling and managing the flow of work through an organization and supply chain belongs to the logistics function of a supply chain.
A)True
B)False
Answer: False
Q2) Distinguish between upstream and downstream firms in a supply chain and provide an example.
Answer: Upstream and downstream are relative terms that describe the position of a supply chain member from one point of reference.A supply chain member that is upstream from a firm is sending their output to the firm for use as an input.A supply chain member that is downstream from a firm is taking the firm's output and using it as an input to their own processes.It is possible for a single member of a supply chain to be both upstream and downstream from one or more members of their supply chain.Examples may vary.
Q3) Most organizations function as part of larger ________ that are linked through physical,monetary,and information flows.
Answer: supply chains
Q4) A)n) ________ plans and controls production in a manufacturing setting.
Answer: production manager
Page 3
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Chapter 2: Operations and Supply Chain Strategies
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Sample Questions
Q1) An operations and supply chain strategy is a functional strategy that is,by definition,an infrastructural strategy.
A)True
B)False
Answer: False
Q2) The success of a strategy depends on doing many things well and:
A) adjusting the company mission to match what you excel at.
B) performing at a high level.
C) doing them better than your competitors.
D) integrating among them.
Answer: D
Q3) The translation of an overall business strategy into a level of detail suitable for the marketing area is a(n)________.
Answer: functional strategy
Q4) The externally supportive stage of alignment is more desirable than the externally neutral stage of alignment.
A)True
B)False
Answer: True
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Chapter 3: Process Choice and Layout Decisions in Manufacturing and Services
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Sample Questions
Q1) In a service process,the greater the emphasis on intangible activities is,the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.
A)True
B)False
Answer: True
Q2) Capability variety is the difference in how customers view an identical service outcome.What some customers might view as economical and thrifty others might view as cheap and poor value.
A)True
B)False Answer: False
Q3) A customer service function at an insurance firm that handles claims based on the first letter of the customer's last name is an example of applying group technology to a service operation.
A)True
B)False Answer: False
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Chapter 4: Business Processes
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Sample Questions
Q1) Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?
A) process map
B) cause-and-effect diagram
C) Pareto chart
D) scatter plot
Q2) Describe continuous improvement and business process reengineering and compare their advantages and disadvantages in relation to each other.
Q3) When constructing a fishbone diagram,brainstorming takes place during the:
A) closed phase.
B) narrow phase.
C) wide phase.
D) open phase.
Q4) The majority of the total operating budget for most organizations is:
A) engineering costs.
B) advertising costs.
C) supply chain costs.
D) equipment maintenance costs.
Q5) A(n)________ is used to record how frequently a certain event occurs.
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Chapter 5: Managing Quality
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Sample Questions
Q1) Producer's risk rises as consumer's risk falls.
A)True
B)False
Q2) What are the seven core ideas of total quality management?
Q3) One international standard for managing quality across the supply chain is:
A) ISO 9000.
B) ISO 14000.
C) AQL.
D) LTPD.
Q4) Taguchi defines quality in terms of:
A) parts per million.
B) losses.
C) lot tolerance percent defective.
D) acceptable quality levels.
Q5) Appraisal costs can occur when a company has NOT produced any defective items.
A)True
B)False
Q6) A customer that concentrates on the ease of repair or support for the product or service is concerned primarily with the ________ dimension of quality.
Q7) Describe the four quality-related costs and tell how they are related.
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Chapter 6: Managing Capacity
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Sample Questions
Q1) Define theoretical and rated capacity and name four factors that affect a company's capacity.Indicate how each factor impacts rated capacity.
Q2) The ________ is the output volume level where the firm realizes a $0 net profit.
Q3) Students arrive at a professor's office every 20 minutes during final exam week according to a Poisson distribution.What is the probability that the professor's one hour afternoon nap will not be disrupted by any student arrivals?
A) 0.00
B) 0.05
C) 0.15
D) 0.45
Q4) Capacity is the capability of a worker,machine,work center,plant,or organization to produce output per time period.
A)True
B)False
Q5) Describe the three capacity strategies and the advantages of each.
Q6) A firm's capacity can be limited by members of its supply chain.
A)True
B)False
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Chapter 6: A: Advanced Waiting Line Theory and Simulation
Modeling
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Sample Questions
Q1) There is but one difference between a waiting line system with a constant service time and one with a Poisson distributed service time.Customers using the system with the constant service time will have half the waiting time of the customers using the system with Poisson distributed service times.
A)True
B)False
Q2) Customer arrivals at a dry cleaning service occur randomly throughout the day.The distribution that is usually used to model the interval between arrivals is the:
A) Poisson distribution.
B) uniform distribution.
C) random distribution.
D) normal distribution.
Q3) All waiting line formulas assume that customers are served on a first-come first-served (FCFS)basis.
A)True
B)False
Q4) Many complex waiting line situations cannot be analyzed through neatly derived formulas.In these cases,________ is the best method of analysis.
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Chapter 7: Supply Management
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Sample Questions
Q1) The weighted-point evaluation system allows for a completely objective decision to be made.
A)True
B)False
Q2) Money is automatically drawn from the buyer's account and deposited into the supplier's account in an electronic funds transfer (EFT).
A)True
B)False
Q3) Identify the major trends in supply management and their impact from a strategic perspective.
Q4) ________ is a purchasing description method that focuses attention on the outcomes the customer wants.
Q5) In the description of the purchasing process,the product should be described only by brand or specification.
A)True B)False
Q6) Business partners that transfer payments between banks using an information system are using ________.
Q7) Profit margin is the ratio of ________ to ________.
Page 10
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Chapter 8: Logistics
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Sample Questions
Q1) In order for the assignment problem method to yield an optimal solution all of the transportation costs in the area must be identical.
A)True
B)False
Q2) A firm that is interested in consistent on-time delivery would probably design their transportation and warehousing system to include:
A) air transportation with a spot stock warehouse.
B) rail transportation with a consolidation warehouse.
C) water transportation with a hub and spoke warehouse.
D) pipeline transportation with a postponement warehouse.
Q3) What is a perfect order and what are five elements that might comprise such a measure?
Q4) The complicated gift basket was delivered exactly as it was designed and in plenty of time to be enjoyed during seasonal celebrations.From a logistics performance standpoint,the product could be considered a(n)________.
Q5) Compare any four transportation modes by volume of goods moved in the United States and apparent strengths and weaknesses.
Q6) Define logistics and explain why it is critical.
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Chapter 9: Forecasting
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Sample Questions
Q1) A seasonal index less than 1.0 means that the model is overforecasted.
A)True
B)False
Q2) The greater the randomness in the data,the ________ the value of the alpha should be in an exponential smoothing forecast.
Q3) ________ is unpredictable movement from one time period to the next.
Q4) The Delphi method,panel consensus forecasting,and market surveys are all qualitative forecasting methods,but only market surveys do NOT use experts.
A)True
B)False
Q5) Describe the mechanics of three qualitative forecasting techniques and compare their strengths and weaknesses.
Q6) The tracking signal calculated for the first forecast is always either +1 or -1.
A)True
B)False
Q7) A collaborative planning,forecasting and replenishment system eliminates the need for forecasting.
A)True
B)False
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Chapter 10: Sales and Operations Planning Aggregate Planning
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Sample Questions
Q1) Which of these is NOT an advantage of linking sales and operations planning throughout the supply chain?
A) Increased sales revenue
B) Greater coordination
C) Improved productivity
D) Fewer disruptions in the flow of goods and services
Q2) Each entity in a supply chain should produce its own sales and operations plan independent of the other members in order to improve the overall cost performance in a supply chain.
A)True
B)False
Q3) A home improvement store adds several workers to the garden center in the summer in order to meet the demands of do-it-yourselfers for their dazzling array of plants.Once gardening season is over,both the workers' jobs (and the plants they sold)will perish.The home improvement store is following an offloading strategy.
A)True
B)False
Q4) A sales and operations plan that varies both production and inventory levels is called a(n)________ production plan.
Page 13
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Chapter 11: Managing Inventory Throughout the Supply Chain
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Sample Questions
Q1) The inventory that companies hold to protect themselves against uncertainties in either demand or replenishment time is called:
A) safety stock.
B) anticipation inventory.
C) hedge inventory.
D) smoothing inventory.
Q2) Supply chain inventory:
A) increases in cost as materials move downstream.
B) decreases in value as materials progress downstream.
C) increases in flexibility as materials progress upstream.
D) is governed by the bullwhip effect, which says a small change upstream can cause a large change downstream.
Q3) A company using the basic EOQ model has annual ________ costs equal to annual ________ costs.
Q4) Cycle stock can occur at more than one point in a supply chain.
A)True
B)False
Q5) Inventory items with demand levels that are beyond an organization's complete control are termed ________.
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Chapter 12: Managing Production Across the Supply Chain
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Sample Questions
Q1) From a revenue standpoint,a producer would rather have higher forecasted demand than booked orders.
A)True
B)False
Q2) Forecasts in a company using a distribution requirements planning system are typically based on:
A) historical data from upstream supply partners.
B) historical data from downstream supply partners.
C) upstream supply partners' requirements.
D) downstream supply partners' requirements.
Q3) Distribution requirements planning is used to synchronize supply chain partners at the production activity control level.
A)True
B)False
Q4) Describe the scope,inputs,and outputs of sales and operations planning,master scheduling,and MRP.
Q5) For a given job,the amount of processing time remaining divided by the amount of time until the job is due is its ________.
Q6) Explain all of the information that is provided by a master schedule.
Page 15
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Chapter 12: A: Supply Chain Information Systems
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Sample Questions
Q1) What is the purpose of an ERP system and what advantages does it hold over the more traditional system it replaces?
Q2) Which of these is NOT an essential characteristic of the cloud model?
A) preservation of metadata
B) on-demand self-service
C) broad network access
D) resource pooling
Q3) Sketch the supply chain and indicate which information systems address which areas of the supply chain.
Q4) At one time,if an organization wanted to automate using a computer system,they had to develop the program on their own.Today,there is software available to perform virtually every business function although most of them will not conform exactly to what a company needs.Describe two software tools that can be used for business process analysis and design.
Q5) Which of these supply chain activities is the most day-to-day,routine activity?
A) control of monetary flows
B) capacity decision making
C) warehouse location determination
D) workforce leveling
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Chapter 13: Jitlean Production
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Sample Questions
Q1) A pull system is a production system in which actual downstream demand sets off a chain of events that pull material through various steps in the production process.
A)True B)False
Q2) An increase in the safety factor results in an increase in the amount of inventory in a kanban system.
A)True
B)False
Q3) Livernonions Industries uses a kanban system to manage production of the BR-549 subassembly.In an eight-hour day,they use 900 units and use containers that can hold 30 units each.It takes 120 minutes to fill and move a container of parts to the right place on the BR-549 line that is currently rated at a 15% safety factor.How many production hours of inventory are needed?
A) 18.4
B) 7.6
C) 4.3
D) 2.4
Q4) What is the Lean perspective on inventory?
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Chapter 14: Managing Projects
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Sample Questions
Q1) Refer to the scenario above.The project's duration is:
A) 32 weeks.
B) 33 weeks.
C) 36 weeks.
D) 38 weeks.
Q2) Refer to the scenario above.Develop a Gantt chart for this project and indicate the finish times for each activity.
Q3) Program evaluation and review technique,PERT,is a network-based technique in which there are multiple time estimates for each activity.
A)True
B)False
Q4) An expectation that a new building's foundation would be poured and cured by the end of the year is an example of a(n):
A) activity.
B) scope.
C) milestone.
D) precedence.
Q5) A(n)________ is a graphical tool used to show a project's progress as time elapses.
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Chapter 15: Developing Products and Services
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Sample Questions
Q1) Target costing is the act of designing a process to meet a specific cost objective.
A)True
B)False
Q2) ________ is a product design in which each functional element maps into its own physical chunk.
Q3) The feasibility of a product or service is evaluated during the: A) planning phase.
B) evaluation phase.
C) launch phase.
D) concept development phase.
Q4) Companies can reduce the time and cost of developing new products and reduce the cost of final products by using parts standardization.
A)True
B)False
Q5) The ________ is the process whereby many ideas are considered at the concept development phase but few ideas make it to the commercial development and launch phases.
Q6) What is value analysis and how is it typically conducted?
Q7) In ________,the supplier works with the customer to jointly design the product.
Page 19
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