Introduction to Supervision Mock
Exam
Course Introduction
Introduction to Supervision provides students with foundational knowledge and practical skills necessary for effective supervisory roles in various organizational settings. The course explores the key responsibilities of a supervisor, including planning, organizing, leading, and controlling within a team environment. Emphasis is placed on communication, motivation, conflict resolution, ethical decision-making, and performance management. Through case studies, discussions, and real-world examples, students will learn how to build productive teams, delegate tasks, give constructive feedback, and foster a positive work environment for enhanced organizational success.
Recommended Textbook
Supervision Concepts and Skill Building 8th Edition by Samuel Certo
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17 Chapters
1361 Verified Questions
1361 Flashcards
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Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60626
Sample Questions
Q1) Which of the following is an example of the developing skills of a manager?
A) Providing coaching and advice
B) Providing praise and recognition for effective performance
C) Being considerate
D) Checking on the progress and quality of work
Answer: A
Q2) Technical skills are the specialized knowledge and expertise used to carry out particular techniques or procedures.
A)True
B)False
Answer: True
Q3) Providing higher-level managers with timely and accurate information for planning is not part of a supervisor's responsibility toward top management.
A)True
B)False
Answer: False
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Chapter 2: Ensuring High Quality and Productivity
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60617
Sample Questions
Q1) An operator who periodically measures some aspect of ongoing production and plots the results on a control chart is most likely using:
A) statistical quality control.
B) statistical process control.
C) the zero-defects approach.
D) the just in time approach.
Answer: B
Q2) The most effective way supervisors can overcome the productivity constraint of management limitations is by:
A) collaborating with the labor union to build a sustainable organization.
B) demonstrating by their actions and words that they are interested in the department's productivity.
C) facilitating the formation of informal groups among the members of the production team.
D) encouraging the employees to overcome their resistance to change and adapt to new technologies.
Answer: B
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Chapter 3: Groups, teams, and Powerful Meetings
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60616
Sample Questions
Q1) Conveying information in a meeting gives the supervisor a chance to see and respond to people's reactions to the news.
A)True
B)False
Answer: True
Q2) In overcoming problems with meetings,what should a supervisor ideally do?
A) When a participant begins discussing an unrelated topic, the supervisor should restate the purpose of the meeting.
B) When the supervisor is prepared to lead the meeting but others are unprepared to participate, the supervisor should still go ahead with the meeting.
C) The supervisor should keep asking the participants to answer questions related to the main issue to ensure that they are concentrating.
D) The supervisor should encourage participants to stray from the main topic and go off on tangents so as to prevent groupthink.
Answer: A
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Chapter 4: Corporate Social Responsibility, ethics, and Sustainability
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60615
Sample Questions
Q1) Respond to the statement,"Business ethics is an oxymoron."
Q2) Christie,the supervisor of a library,suspects Ernie,one of the librarians,of selling library books to second-hand book shops.She watches him for the next few days and gathers the required evidence to confirm her suspicion.Then Christie decides to meet with Ernie and discuss the situation.In the context of the course of action to be followed when an employee is suspected of unethical behavior,which step is Christie involved in at present?
A) Correcting the conditions that led to the problem
B) Following the organization's procedure(s)
C) Confronting the employee with the evidence
D) Filing a lawsuit against the employee
Q3) Making ethical decisions ideally involves:
A) focusing on making profits for the company at all costs.
B) deciding what is right and then determining how to carry it out.
C) always sticking to hard-and-fast rules.
D) restricting the whistle-blowers from exposing the company.
Q4) Nepotism is the act of hiring one's enemies as subordinates.
A)True
B)False
Q5) How can a supervisor encourage employees to make ethical decisions?
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Chapter 5: Managing Diversity
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60614
Sample Questions
Q1) What are the goals of diversity training?
Q2) The workers born between 1946 and 1964 are typically referred to as:
A) baby boomers.
B) traditionalists.
C) Generation X workers.
D) Generation Y workers.
Q3) Today,the participation of women in the workforce is less than 50 percent.
A)True
B)False
Q4) The most blatant form of sexism is sexual harassment.
A)True
B)False
Q5) Bilingual employee manuals and the creation of benefit programs that offer medical coverage to life partners of either sex are examples of adjustments that have to be made by supervisors today.
A)True
B)False
Q6) Verbal communication does not include written communication. A)True
B)False
Page 7
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Chapter 6: Reaching Goals: Plans and Controls
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60613
Sample Questions
Q1) In the context of controlling,the size of the difference between actual performance and a performance standard is referred to as a(n):
A) exception metric.
B) measurement error.
C) variance.
D) critical path.
Q2) Planning should begin at the top,with a plan for the organization as a whole.
A)True
B)False
Q3) Which of the following is the management function upon which all the other functions depend?
A) Staffing
B) Controlling
C) Planning
D) Organizing
Q4) A common problem underlying significant variance is that the standard is too low or too high.
A)True
B)False
Q5) List the main steps involved in the control process.
Page 8
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Chapter 7: Organizing and Authority
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60612
Sample Questions
Q1) The lesser the staff specialists available to provide support in a variety of areas,the larger the span of control would be.
A)True
B)False
Q2) What are the steps involved in the process of organizing?
Q3) Which of the following is a defining characteristic of centralized organizations?
A) Management grants absolute authority to middle managers.
B) Managers at the top retain a great deal of authority.
C) Line authority is only in the hands of the supervisors.
D) They share a lot of authority with employees at all levels.
Q4) Employees who accept responsibility cannot be held accountable by the supervisors.
A)True
B)False
Q5) According to the parity principle,personnel must be given authority in accordance with the investment they hold.
A)True
B)False
Q6) Define authority.Provide an example.
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Chapter 8: The Supervisor As Leader
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60611
Sample
Questions
Q1) The _____ theory of leadership suggests that the primary activities of a leader are to make desirable and achievable rewards available to organization members who attain organizational objectives and to clarify the kinds of behavior that must be performed to earn those rewards.
A) contingency
B) X and Y
C) life cycle
D) path-goal
Q2) Stella supervises 12 cashiers at ABC Grocers.Lately,the cashiers have had several instances of substantial cash shortages,because Stella has not been verifying their initial cash amounts.When approached by her manager about this situation,Stella replied,"The cashiers are lazy and just do not care." Which of the following traits is Stella exhibiting?
A) Sense of humor
B) External locus of control
C) Empathy
D) Sense of responsibility
Q3) At the opposite extreme from authoritarian leadership is democratic leadership.
A)True
B)False
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Page 10
Chapter 9: Problem Solving, Decision Making, and Creativity
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60610
Sample Questions
Q1) When time,cost,or other limitations make finding the best alternative impossible or unreasonable,decision makers settle for an alternative they consider good enough.
A)True
B)False
Q2) When a problem seems unsolvable,the supervisor especially needs creativity to find a fresh approach.
A)True
B)False
Q3) Discuss the importance of personal practices in developing the supervisor's creativity.
Q4) In general,supervisors cannot benefit from using the rational model of decision making when they are making complex,formal decisions.
A)True
B)False
Q5) A supervisor should always avoid human compromises in making decisions. A)True
B)False
Q6) Define creativity and describe guidelines for thinking creatively.
Page 11
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Chapter 10: Communication: Theory and Modern Media
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60625
Sample Questions
Q1) A supervisor cannot use feedback when he/she is receiving a message.
A)True
B)False
Q2) A prejudice is a conclusion drawn from the facts available.
A)True
B)False
Q3) Effective listening begins with a commitment to listen carefully.
A)True
B)False
Q4) Inferences based on facts are usually true.
A)True
B)False
Q5) To keep rumors and gossip under control,the supervisor should ignore them because they will typically go away.
A)True
B)False
Q6) Tone of voice is a major type of nonverbal message.
A)True
B)False
Q7) In the context of communication,what is noise? Give at least three examples.
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Chapter 11: Motivating Employees
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60624
Sample Questions
Q1) What types of financial incentive pay plans covered in the text,could be used in a computer manufacturing operation,which sells to both retailers and wholesalers?
Q2) According to Herzberg's two-factor theory,which of the following are hygiene factors?
A) Salary and benefits
B) Personal growth
C) Work itself
D) Opportunity for recognition
Q3) Employees who have a high need for achievement or are trying to meet esteem or self-actualization needs may appreciate opportunities for additional training.
A)True
B)False
Q4) Repeated punishment or failure can lead to an unhappy consequence called: A) loss aversion.
B) repression.
C) learned helplessness.
D) self-serving bias.
Q5) Explain the significance of relating rewards to performance.
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Chapter 12: Problem Employees: Counseling and Discipline
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60623
Sample Questions
Q1) The organization benefits from counseling because employees who receive needed counseling are better motivated and more likely to meet performance standards.
A)True
B)False
Q2) An employee who is involved in domestic violence is more likely to be sober at the workplace and refrain from exploding in violence at the workplace.
A)True
B)False
Q3) Substance abuse is always a legal ground for firing an employee.
A)True
B)False
Q4) Elaborate on the principle of positive discipline.Why is it important?
Q5) When confronting a troubled employee,which of the following should ideally be the last step on the part of the supervisor?
A) Telling the employee he/she has a problem
B) Reprimanding the employee for inappropriate behavior
C) Asking other employees to help the troubled employee
D) Explaining the consequences of not changing
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Chapter 13: Managing Time and Stress
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60622
Sample Questions
Q1) Leading a well-rounded life means not only advancing your career,but also devoting time to social,family,spiritual,intellectual,and physical pursuits.
A)True
B)False
Q2) The Myers-Briggs Type Indicator is based on the research of psychiatrist Carl Jung.
A)True
B)False
Q3) Which of the following is a cause of stress linked to the workplace involving the organization's work environment?
A) Job insecurity
B) Vague or conflicting expectations
C) Poor ergonomics
D) Hectic pace
Q4) Which of the following falls under the category of a B-level activity?
A) John has a report to be finished in the next three hours.
B) Maria has a report to be done in the next five hours.
C) Sheila has to fill her personal diary.
D) Max has to fill his blog for his alumni association.
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15
Chapter 14: Managing Conflict and Change
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81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/60621
Sample Questions
Q1) To do favors so that others will be in one's debt is an important way supervisors can build their power bases.
A)True
B)False
Q2) Burger Pit decided to hold a contest between franchises to determine who could prepare certain items on the menu the fastest.Each franchise would select a team to represent it and the winners would receive an all-expenses-paid trip to Disney World.Which type of conflict does the contest signify?
A) Structural conflict
B) Interpersonal conflict
C) Positive conflict
D) Strategic conflict
Q3) Which of the following will the loser experience when conflict is viewed as a win-lose proposition?
A) Frustration
B) Exhilaration
C) Satisfaction
D) Procrastination
Q4) Briefly describe Lewin's model of change and its different phases.
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Chapter 15: Selecting Employees
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60620
Sample Questions
Q1) Supervisors should ideally focus on the process of achieving the desired results rather than the results the employees must achieve.
A)True
B)False
Q2) Supervisors should ideally describe the organization in glowing terms so as to attract the most desirable candidates to the job.
A)True
B)False
Q3) Organizations are increasingly relying on agencies to recruit temporary employees.
A)True
B)False
Q4) All organizations operating in the U.S.require that job candidates pass a physical examination before attending an interview.
A)True
B)False
Q5) Compare and contrast job descriptions and job specifications.
Q6) What is the primary function of the Equal Employment Opportunity Commission?
Q7) List the steps involved in the employee selection process.
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Chapter 16: Providing Orientation and Training
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60619
Sample Questions
Q1) Define orientation.Why is it considered important for new employees?
Q2) The first step in the coaching process involves the supervisor:
A) praising the employee.
B) observing the employee's performance.
C) reprimanding the employee.
D) describing the problem.
Q3) Needs assessment need not necessarily be an ongoing concern of supervisors.
A)True
B)False
Q4) Training is best defined as the process of:
A) increasing the skills that will enable employees to better meet the organization's goals.
B) making the transition phase after adjournment of a team as smooth as possible.
C) developing objectives that specify how each department will support organizational goals.
D) planning what to do if the original plans or objectives set by an organization do not work out.
Q5) Compare and contrast on-the-job training with vestibule training.
Q6) What are the various steps involved in the training process?
Page 18
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Chapter 17: Appraising Performance
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60618
Sample Questions
Q1) Discuss the EEOC guidelines for performance appraisals.
Q2) The main disadvantage of a graphic rating scale is that it is relatively complex to use.
A)True
B)False
Q3) The difference between a harshness bias and a leniency bias is that:
A) the former involves selecting employee ratings in the middle of a scale and the latter involves selecting employee ratings toward the ends.
B) the former involves rating employees more severely and the latter involves rating employees more favorably than their performance merit.
C) the former involves assigning similar scores to items that are near each other on a questionnaire and the latter involves leaving out items placed close together.
D) the former involves judging others more negatively when they are like oneself and the latter involves judging others more positively when they are like oneself.
Q4) Of the major sources of bias,describe one that you have recently faced.
Q5) List the various types of performance appraisal methods.Briefly discuss one of the methods.
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Page 19