Introduction to Supervision Exam Materials
Course Introduction
Introduction to Supervision provides students with the foundational knowledge and skills necessary to effectively supervise individuals and teams in a variety of organizational settings. Through an exploration of key concepts such as leadership styles, communication techniques, motivation, delegation, performance management, and problem-solving, students will gain practical tools for guiding and supporting employees. The course also addresses the challenges faced by first-line supervisors, including conflict resolution, ethical decision-making, and workplace diversity, preparing participants to transition confidently into supervisory roles.
Recommended Textbook
Supervision Concepts and Skill Building 9th Edition by Samuel Certo
Available Study Resources on Quizplus
17 Chapters
1700 Verified Questions
1700 Flashcards
Source URL: https://quizplus.com/study-set/3054
Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60663
Sample Questions
Q1) Chang works as a supervisor at Corpus Inc.He finds that Emily,the only female employee in the office,has difficulties communicating effectively with her colleagues because of subtle discrimination.In the context of dealing with discrimination,Chang must:
A) speak to Emily on a regular basis to alleviate the emotional and psychological effects of discrimination.
B) train Emily to deal with discrimination in an effective manner.
C) empower Emily with much higher authority so that other employees respect her.
D) question negative stereotypes regarding Emily and ask the employees to avoid such remarks.
Answer: D
Q2) Monitoring performance and making needed corrections is termed as the management function of:
A) leading.
B) planning.
C) staffing.
D) controlling.
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Ensuring High Quality and Productivity
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60662
Sample Questions
Q1) Productivity is most likely to improve when:
A) the process quality is improved upon so that employees work more efficiently.
B) an organization's managers decide to put the defective products up for sale.
C) the output of a department or an organization increases along with the increase in cost.
D) an organization adheres strictly to the EEOC guidelines.
Answer: A
Q2) Downtime is best defined as the time during which:
A) employees or machines are not producing goods or services.
B) employees or machines are maximizing their production of goods and services.
C) the output of a department increases along with an increase in cost.
D) the output of a department decreases along with a decrease in cost.
Answer: A
Q3) A percentage that represents the average annual earnings for each dollar of a given investment is referred to as the:
A) average downtime.
B) average rate of return.
C) average idle time.
D) total payback period.
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Groups, Teams, and Powerful Meetings
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60661
Sample Questions
Q1) When a team member is reluctant to speak up at meetings,the leader should seek his or her input during or outside the meeting.Identify the team characteristic associated with team productivity that mostly deals with the significance of this issue.
A) Assessment of progress and results
B) Involvement and participation
C) Relatively low turnover
D) Acceptance of assignments
Answer: B
Q2) Ronnie and Ming,employees at Zolaten Inc.,had an argument with their supervisor because the supervisor informed them that their targets would be higher the next month.This resulted in a minor conflict.However,they eventually agreed to cooperate and achieved their department's objectives.Which of the following team characteristics associated with team productivity was most accurately depicted by Ronnie and Ming in this scenario?
A) Accountability
B) Honesty
C) Comfortable atmosphere
D) Access to information
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60660
Sample Questions
Q1) Sustainability is best defined as:
A) the ability of an organization to meet its present needs without compromising the ability of future generations to meet their needs.
B) the degree to which the employees adhere to the organization's written statement of its values and rules for ethical behavior.
C) the ability to understand cultural differences that helps businesspeople interpret behavior and act ethically.
D) the ability of an organization to protect employees who make complaints pertaining to occupational health and environmental laws.
Q2) In the context of ethical behavior,Western ideals tend to focus on _____ behavior.
A) fraternal
B) individual
C) ethnocentric
D) nepotistic
Q3) As a supervisor,what types of ethical behavior should one ideally practice?
Q4) Business ethics is an oxymoron.Discuss the two views regarding this statement.
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Managing Diversity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60659
Sample Questions
Q1) Which of the following statements accurately differentiates prejudice and discrimination?
A) Prejudice is a preconceived judgment about a group of people, whereas discrimination is unfair treatment based on prejudice.
B) Prejudice is prohibited by law, whereas discrimination is not prohibited by law.
C) Prejudice refers to generalized, fixed images of others, whereas discrimination refers to a preconceived judgment about an individual.
D) Prejudice cannot be countered or eliminated, whereas discrimination can be countered or eliminated.
Q2) Unfair or inequitable treatment based on prejudice is known as: A) discrimination.
B) geocentrism.
C) stereotyping.
D) nepotism.
Q3) Write a note on the Americans with Disabilities Act.
Q4) The workforce is getting younger as older workers are opting to retire early.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Reaching Goals: Plans and Controls
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60658
Sample Questions
Q1) Operational planning differs from strategic planning in that:
A) it is performed by middle managers.
B) it focuses on long-term goals.
C) it involves setting objectives for an organization as a whole.
D) it involves a planning department.
Q2) Define the term "controlling." List the three different forms of controlling.
Q3) Two of the most widely used techniques for scheduling are:
A) Supnick matrix and flow network.
B) Gantt charts and PERT networks.
C) directed graphs and matrices.
D) graph algorithms and spectral layout.
Q4) Which of the following exemplifies feedback control?
A) A café supervisor greeting customers at their tables
B) A supervisor reviewing customer comments about service
C) A production supervisor providing employees with guidelines about the detection of improperly functioning machinery
D) A restaurant manager visiting the kitchen to see how work is progressing
Q5) Rules are flexible and are open to interpretation.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Organizing and Authority
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60657
Sample Questions
Q1) The management at Pine Inc.reduces the size of the company's workforce in order to become more flexible.For specific projects requirements,it arranges alliances.In this case,Pine Inc.is an example of a(n)_____ organization.
A) centralized
B) bureaucratic
C) network
D) organic
Q2) Explain the parity principle.
Q3) Which of the following is true of the process of organizing?
A) The process of organizing is a seven-step approach that leads to a structure that supports the goals of an organization.
B) To ensure that all the necessary responsibilities are assigned, a supervisor can involve employees in the final step of the organizing process.
C) In the second step of the organizing process, a supervisor groups the necessary activities and assigns work to the appropriate employees.
D) A supervisor or other manager should begin the process of organizing by identifying which resources are needed for the particular areas being organized.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: The Supervisor As Leader
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60656
Sample Questions
Q1) Which of the following statements is true of coaches?
A) They delegate responsibility to carry out operations.
B) They are unwilling to share authority.
C) They are a good analogy for an authoritarian leadership style.
D) They impose their own style of doing things on people.
Q2) According to the Hersey-Blanchard life cycle theoryof leadership,leaders should:
A) adapt their behaviors according to the maturity of the followers.
B) exhibit directive and supportive behaviors.
C) put other people's needs and interests above their own.
D) be more task-oriented rather than relationship-oriented.
Q3) Who among the following best exemplifies a laissez-faire leader?
A) Will, who blames his team members for his poor performance ratings
B) Edgar, a manager who lets his employees work as they wish and seldom interferes
C) George, a team lead who makes decisions himself and gives instructions to his team members
D) Hannah, who encourages her subordinates to come up with solutions to problems
Q4) Describe Blake and Mouton's Managerial Grid.
Q5) How should supervisors build and maintain relationships with their employees?
Q6) Identify the criteria for choosing a leadership style.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Problem Solving,decision Making,and Creativity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60655
Sample Questions
Q1) Which of the following is a true statement about decision-making software?
A) They are only used in situations where subjective rationality is not applicable.
B) They complicate the process of decision making.
C) They do not make the decisions for the supervisors.
D) They are designed to promote groupthink.
Q2) Which of the following is a true statement about creative thinking?
A) It is always a conscious process.
B) It only happens when bounded rationality is applied.
C) The recency syndrome triggers creative thinking.
D) Short breaks can help increase creative thinking.
Q3) Which of the following refers to a rigid opinion about categories of people?
A) Ethnocentrism
B) Narcissism
C) Stereotype
D) Nepotism
Q4) List two advantages and two disadvantages of group decision making.
Q5) Define creativity and describe guidelines for thinking creatively.
Q6) Define the term decision.List the steps involved in the rational model of decision making.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Communication: Theory and Modern Media
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60654
Sample Questions
Q1) Pentland and Waber's research suggest that effective communication:
A) can never occur in the presence of noise.
B) only occurs at a lateral level.
C) is about more than talking or writing.
D) only occurs when brainstorming.
Q2) Which of the following statements about nonverbal messages is true?
A) Nonverbal forms of communication work best when a supervisor wants to remove biases in attention.
B) Our facial expression, posture, and even silence provide nonverbal cues.
C) The meanings of nonverbal messages are universal and do not change from culture to culture.
D) Nonverbal messages generally have lesser influence on the receiver than verbal messages.
Q3) Communication fails to occur when:
A) the sender encodes the message.
B) the feedback is negative.
C) the receiver fails to eliminate noise.
D) the receiver does not decode the message.
Q4) Distinguish between hearing and listening.
Q5) How can a supervisor respond to the barrier of information overload?
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Motivating Employees
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60653
Sample Questions
Q1) The piecework system:
A) moves employees from job to job to give them more variety.
B) provides training in the skills required to perform more than one job.
C) pays people according to how much they produce.
D) adds more duties to a job to make it more interesting.
Q2) Whatever rewards a supervisor uses,they should be linked to an employee's:
A) seniority in a company.
B) informal leadership abilities.
C) level of participation in meetings.
D) performance.
Q3) Which of the following is an example of punishment?
A) Certain police officers are given favored assignments when the department receives compliments on those police officers' work.
B) Employees who meet the sales target of the month are not required to work on weekends.
C) An assembly-line worker is docked if he gets to work late.
D) A nurse is given the day shift after working six months in the night shift without any patient and/or doctor complaints.
Q4) Briefly describe the reinforcement theory.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Problem Employees: Counseling and Discipline
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60652
Sample Questions
Q1) Norah is a supervisor at Vogue Inc,a company that follows progressive disciplinary practices.Which of the following disciplinary measures is Norah most likely to take as a first step?
A) Dismissal
B) Demotion
C) Suspension
D) Warning
Q2) Counseling is best defined as the:
A) deliberate refusal on the part of an employee to do what a supervisor asks.
B) measure taken by supervisors to prevent employees from engaging in social loafing. C) process of learning about an individual's personal problem and helping in its resolution.
D) practice of giving a day off to an employee to deal with his or her health issues.
Q3) As a supervisor dealing with problem employees,what roles would you expect your manager and the human resources department to play?
Q4) Define the term discipline in the context of counseling problem employees.Elaborate on the discipline process.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Managing Time and Stress
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60651
Sample Questions
Q1) In the context of the most common time wasters,the attempt to do things thoroughly and precisely is termed:
A) delegation.
B) procrastination.
C) perfectionism.
D) time management.
Q2) According to the Myers-Briggs Type Indicator,a person who is literal,practical,hands-on,and prefers facts and details is a:
A) thinker.
B) sensor.
C) judger.
D) feeler.
Q3) Identify the basic approach that supervisors can take to reduce stress in the workplace.
A) Praising employees for average performance
B) Protecting employees from emotional stressors
C) Letting employees stay away from decision making
D) Giving employees chances to use skills
Q4) Define burnout and describe what happens in the three stages of burnout.
Q5) How can organizations help their employees in dealing or coping with stress?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Managing Conflict and Change
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60650
Sample Questions
Q1) When responding to a conflict where the other person is emotional,one should:
A) explain the constructive ways of using emotions.
B) first let that person vent those feelings.
C) concentrate on the problem at hand and not let that person be emotional.
D) use avoidance or smoothing as a way to manage the conflict.
Q2) _____ can be best defined as the power that arises from a person's knowledge or skills.
A) Information power
B) Specialization power
C) Expert power
D) Referent power
Q3) A supervisor had a conflict with her manager due to the misunderstanding of a situation.As what type of conflict can this be best categorized?
A) Interpersonal conflict
B) Strategic conflict
C) Structural conflict
D) Intrapersonal conflict
Q4) Describe the guidelines supervisors should use when socializing with others in the organization.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Selecting Employees
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60649
Sample Questions
Q1) The steps in the selection process are designed to narrow the field of candidates.
A)True
B)False
Q2) Which of the following is the federal law that prohibits employers from discriminating on the basis of mental or physical impairments against people who can perform the essential functions of a job?
A) The Americans with Disabilities Act
B) The Rehabilitation Act
C) The Civil Rights Act of 1964
D) The Pregnancy Discrimination Act
Q3) A written job description typically mentions the desired skills in a candidate.
A)True
B)False
Q4) The practice of forming an overall opinion on the basis of one outstanding characteristic is referred to as _____.
A) halo effect
B) cognitive dissonance
C) placebo effect
D) ethnocentrism
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Providing Orientation and Training
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60648
Sample Questions
Q1) Training that involves working alongside an experienced person,who shows the trainee how to do the various tasks involved in a job or trade is known as _____.
A) vestibule training
B) apprenticeship
C) entrepreneurship
D) cross-training
Q2) Ryan is a new employee in Mark's department.Mark wants to orient Ryan in the most comfortable way possible,so he invites him out to lunch on his first day.Furthermore,Markasks the other employees in the department to welcome Ryan by inviting him out to lunch with them on other days.Which of the following methods of orientation is being employed by Mark?
A) Establishing the norms of the organization
B) Initiating a formal training process
C) Encouraging the involvement of co-workers
D) Arranging for a follow-up with the employee
Q3) An apprenticeship program is more complicated to set up than simple on-the-job training for individual tasks.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 18
Chapter 17: Appraising Performance
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60647
Sample Questions
Q1) Subordinate appraisals and other 360-degree feedback contribute toward increasing instances of appraisal biases.
A)True
B)False
Q2) Rating employees more favorably than their performances merits is referred to as _____ bias.
A) proximity
B) harshness
C) recency
D) leniency
Q3) Which of the following appraisal methods would be most effective in checking the recency syndrome?
A) Critical-incident appraisal
B) Peer review
C) Essay appraisal
D) Graphic rating scale method
Q4) What are the steps in the performance appraisal process?
Q5) What are the major sources of bias related to performance appraisals?
Q6) List the various types of performance appraisal methods.Briefly discuss one of the methods.
Page 19
To view all questions and flashcards with answers, click on the resource link above.