Introduction to Management Test Questions
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles and practices essential to effectively managing organizations. The course explores key management functions such as planning, organizing, leading, and controlling, while examining contemporary issues faced by managers in diverse environments. Through theoretical frameworks, real-world case studies, and interactive discussions, students develop critical thinking and problem-solving skills needed to navigate organizational challenges, motivate teams, communicate effectively, and make informed decisions in a rapidly changing business landscape.
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Human Relations for Career and Personal Success 11th Edition by Andrew J. DuBrin
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Page 2
Chapter 1: Human Relations and You
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Sample Questions
Q1) A basic premise of the model behind the Johari Window is that we can improve our personal and professional relationships through ________.
A)peeking into the lives of people we admire
B)looking into the future
C)understanding ourselves in depth
D)exploring windows of opportunity
Answer: C
Q2) People who are promoted to leadership positions in organizations typically ________.
A)focus much more on intellectual skills than human relations skills
B)combine human relations skills with intellectual skills
C)minimize face-to-face interaction with other workers
D)tend to be mean and ruthless
Answer: B
Q3) A key Theory X assumption about human behavior is that the average employee enjoys work considerably, and looks for opportunities to contribute heavily to his or her employer.
A)True
B)False
Answer: False
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Chapter 2: Self-Esteem and Self-Confidence
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Sample Questions
Q1) A 25-year-long study of over 12,000 people found that those with high self-esteem
A)experience less career success because they are so well-rounded
B)receive lower performance evaluations because of their arrogance
C)are likely to attain career success
D)perform less well in their first job, but improve later
Answer: C
Q2) If you have high self-esteem you are probably secure enough to be able to profit from some negative feedback.
A)True
B)False
Answer: True
Q3) People with high self-esteem tend to readily dismiss negative feedback, therefore getting very little advantage from such feedback.
A)True
B)False
Answer: False
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4
Chapter 3: Self-Motivation and Goal Setting
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Q1) A key characteristic of self-disciplined people is that they ________.
A)impose punishment and suffering on themselves
B)rebel against goals set by management
C)find very little joy in working
D)work toward attaining goals without being distracted
Answer: D
Q2) Derek mutters to himself, "What's in it for me?" before agreeing to help another person shows that he has overcome the problem of self-interest in motivation.
A)True
B)False
Answer: False
Q3) Melody is an engaged employee with respect to work, so she is quite willing to help her coworkers and manager even with a difficult task.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Emotional Intelligence, Attitudes, and Happiness
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Sample Questions
Q1) Billy Joe has a high standing on the personal support dimension of organizational citizenship behavior. So when a coworker asks for assistance with a difficult problem, Billy Joe is likely to say, ________
A)"What can I do to help you?"
B)"Grow up, and solve your own problems."
C)"If I help you, what will you do in return?"
D)"What do I look like? A tech-support rep?"
Q2) Attitudes can be changed by reversing the processes by which they were formed.
A)True
B)False
Q3) Judd has shown the motivating component of organizational citizenship behavior.
A)True
B)False
Q4) Ron communicates clearly and convincingly, disarms conflicts, and builds strong personal bonds. Ron is likely very good at ________.
A)spatial intelligence
B)choosing easy projects to avoid conflict
C)delegating
D)relationship management
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Chapter 5: Values and Ethics
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Sample Questions
Q1) Jake, a financial sales consultant, sells a client a highly risky investment just so he (Jake)can earn an extra generous commission. Jake thinks, "Why shouldn't I earn a big commission this way? Our vice president thinks it is a smart idea." Jake appears to be responding to the influence of ________.
A)a corporate culture that does not promote ethical behavior
B)common sense
C)following an appropriate code of professional conduct
D)a company ethics hotline
Q2) Which one of the following is not particularly a negative stereotype that members of Gen Y often have to overcome?
A)They are too formal in their speech.
B)They are entitled.
C)They have a weak work ethic.
D)They are self-centered.
Q3) Ariana is engaging in whistle blowing when she informs top management that her supervisor, Fred, is collecting child pornography on his company laptop.
A)True
B)False
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Chapter 6: Problem Solving and Creativity
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Q1) Research suggests that an individual's response to loss is ________.
A)about the same as response to gains
B)more intense than his or her response to gains
C)strongest when he or she is a consistent loser
D)strongest when he or she is a consistent winner
Q2) Tanya wants to become an Olympic ice skater. She should therefore concentrate on developing which one of the following multiple intelligences?
A)Bodily Kinesthetic
B)Spatial
C)Linguistic
D)Naturalist
Q3) When people are in a high state of emotional arousal, their ability to think critically often diminishes.
A)True
B)False
Q4) An important component of critical thinking is to exclude alternative arguments about the problem at hand.
A)True
B)False
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Chapter 7: Personal Communication Effectiveness
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Q1) Touching others in a non-offensive way who are about the same organizational rank is often used to convey agreement and reassurance.
A)True
B)False
Q2) Maria wants to use hand gestures to communicate a positive attitude, so she should
A)keep her hands in her pockets when possible
B)make fists when speaking with people
C)place both hands on her head when asked a question
D)make frequent use of hand gestures
Q3) An effective mirroring technique is to imitate the breathing pattern of another person while the two of you are having a conversation.
A)True
B)False
Q4) The most frequent workplace use of social media is to post jokes, cartoons, and amusing photos to boost worker satisfaction and morale.
A)True
B)False
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Chapter 8: Communication in the Workplace
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Q1) A wiki feature of a company intranet is quite democratic because employees are invited to modify company policies such as sick days allowed, and the compensation of company executives.
A)True
B)False
Q2) Webinars are useful communication vehicles yet they are quite costly because company employees from all over the country and world have to gather together to watch broadcasts of websites and videos.
A)True
B)False
Q3) Marge has an open-door policy which allows employees to bring a complaint to her without checking with their manager first. This is an example of ________ communication.
A)downward
B)upward
C)problem
D)haphazard
Q4) Formal communication channels are often bypassed through information technology.
A)True
B)False
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Chapter 9: Specialized Tactics for Getting Along With
Others in the Workplace
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Q1) Ellie is referred to as a micromanager because she is a manager who ________.
A)carefully monitors the work of group members
B)has responsibility for small computers in the office
C)enjoys punishing group members for small mistakes
D)gives group members too much freedom
Q2) Amy is given a gold pin honoring her 25 years of good service to the firm. Which of the following compliments paid her best fits the qualities of an appropriate compliment?
A)"I don't know where the company would be without you."
B)"I guess the company isn't fussy." (Said with a laugh.)
C)"I'm impressed with your reputation and stability."
D)"With your record, you should be an executive."
Q3) Assistant hotel manager Wendy is informed that a couple staying at the hotel will be celebrating their 75<sup>th</sup> wedding anniversary at the hotel. Wendy gives the couple a "Wow" experience when she presents the couple with a small wedding cake with the number 75 written on the top.
A)True
B)False
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Page 11
Chapter 10: Managing Conflict
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Q1) Victoria is the subject of a micro-inequity because while at a meeting, the team leader says, "It's too bad we don't have any of our brightest team members in attendance today."
A)True
B)False
Q2) A major reason so much conflict exists in the workplace is that we cannot all have what we want.
A)True
B)False
Q3) Gertrude's boss says to her one day, "You're looking sexy for an old gal." Gertrude retaliates by hiring a lawyer to sue the company for $300,000 for having been sexually harassed, as well as being the victim of age discrimination. Gertrude is using the technique of win-lose conflict resolution.
A)True
B)False
Q4) Allowing too much room for compromise often leads to the error of making an implausible demand or offer.
A)True
B)False
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Chapter 11: Becoming an Effective Leader
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Q1) You know that Baldwin is an effective leader when he helps the group accomplish its objectives without ________.
A)having to work excessive hours
B)receiving input from group members
C)going over budget
D)neglecting satisfaction and morale
Q2) Although style flexibility is an important leadership characteristic, it is likely to interfere with adapting your leadership to differences in cultural values.
A)True
B)False
Q3) According to the leader-member exchange (LMX)model, the leader typically has different relationships with the various group members.
A)True
B)False
Q4) Experience in first-level supervision has only modest value for developing your leadership potential.
A)True
B)False
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Page 13
Chapter 12: Motivating Others and Developing Teamwork
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Q1) Peyton exhibits prosocial motivation when she systematically looks for ways to help other people at work.
A)True B)False
Q2) Recognition programs appear to work at cross-purposes with employee engagement.
A)True B)False
Q3) Clancy engages in a self-oriented role within his team when he ________.
A)strives to be an implementer
B)strives to be a creative problem solver
C)acts in the role of resource investigator
D)focuses on his own needs, such as a craving for recognition
Q4) When an organization has a strong culture of individualism, it is relatively easy to develop a spirit of teamwork.
A)True B)False
Q5) Teamwork tends to develop faster when the purpose facing the group lacks a sense of urgency.
A)True B)False
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Chapter 13: Diversity and Cross-Cultural Competence
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Q1) As a general rule, an American company that wants to match organization diversity with community diversity should have a workforce composed of one-fourth Caucasians, one-fourth African-Americans, one-fourth Latinos, and one-fourth Asian-Americans.
A)True
B)False
Q2) Maria, a Cuban, says that the major reason she makes such extensive use of body language is that she is from a high-context culture. Maria is presenting an accurate national stereotype.
A)True
B)False
Q3) Members of an employee network group are usually prohibited from making suggestions about products because an employee network group focuses on interpersonal relationships.
A)True
B)False
Q4) An example of a cultural blooper would be to kiss on the cheek and hug Japanese workers in Japan.
A)True
B)False
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Chapter 14: Getting Ahead in Your Career
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Q1) You know you have a good person-organization fit when ________.
A)your employer offers ample vacations
B)your personality and values mesh well with your employer
C)your employer gives you an annual raise
D)many other people with the same specialty work at your employer
Q2) Alivia commits a political blunder when she posts exaggerated praise about her employer's major product on three different social media sites.
A)True
B)False
Q3) With all the advances in communication technology, finding a job through a personal contact now ranks fourth as a method of finding a job.
A)True
B)False
Q4) If you are serious about your career, including a job search, it would be a good idea for you to enter your name in a couple of search engines and see what you find.
A)True
B)False
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Chapter 15: Learning Strategies, Perception, and Life Span Changes
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Sample Questions
Q1) Brian receives an e-mail message explaining how he can earn hundreds of extra dollars per month by selling food supplements that prolong life. Brian engages in selective attention when he ________.
A)carefully thinks through who is sending this message
B)overlooks the clause that he will have to purchase $500 of the supplements so he will have the necessary inventory
C)is happy to know that he might be able to earn extra money
D)deletes the message immediately
Q2) A person can often capitalize on the halo effect by denying to others that he or she has any work-related problems.
A)True
B)False
Q3) In general e-learning is most effective in delivering ________, whereas classroom training is more effective for learning ________.
A)formal learning; informally
B)informal learning; formally
C)conceptual subject matter; interpersonal skills
D)interpersonal skills; conceptual subject matter
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Chapter 16: Developing Good Work Habits
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Sample Questions
Q1) To gain a productivity advantage from digital technology, it is important to
A)make sure that you have the latest version of the technology
B)multitask whenever possible
C)convert the time saved into productive activity such as saving money
D)increase the volume on your e-mail and instant messages alerts
Q2) A time-and-activity chart is particularly useful in ________.
A)developing a plan to combat procrastination
B)developing a mission statement
C)keeping track of progress on your activities
D)streamlining your work
Q3) Mariah is a hard-working financial analyst who wants to keep her productivity at a high level. According to the observations of the Energy Project, Mariah should
A)work though lunch break and then take a 10-minute nap at 3 p.m.
B)work all day sitting down
C)work all day standing up
D)alternate between periods of intense focus and appropriate rest pauses
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Chapter 17: Managing Stress and Personal Problems
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Q1) Duff works in a setting with considerable noise pollution. As a result, he might very well suffer from high blood pressure and maybe a heart attack.
A)True
B)False
Q2) Baxter, a health and fitness club manager, is experiencing moderate stress today that places him in the optimal performance zone. As a result, Baxter will probably
A)experience a mild degree of burnout
B)switch quickly to Type A behavior
C)become agitated and forgetful
D)think more clearly today about work problems
Q3) An important link between diet and stress is that certain foods, such as donuts and pastries have so much sugar that they often enhance stress.
A)True
B)False
Q4) Martha experiences negative affectivity so she is more likely to look for than solve problems.
A)True
B)False
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