Introduction to Management Test Questions
Course Introduction
Introduction to Management explores the fundamental principles and practices involved in effectively leading and organizing people within various types of organizations. The course examines core management functions such as planning, organizing, leading, and controlling, while introducing important concepts related to motivation, decision-making, team dynamics, leadership styles, and organizational structure. Through case studies, discussions, and practical exercises, students gain an understanding of the challenges managers face and the skills required to succeed in today's dynamic business environment. This course provides a solid foundation for further study in leadership and organizational behavior.
Recommended Textbook Management 11th Edition by Richard L. Daft
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Page 2
Chapter 1: Innovative Management for a Changing World
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177 Verified Questions
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Sample Questions
Q1) Which of the following best describes Terrance's position as a project manager?
A) He is responsible for several departments that perform different functions.
B) He is required to have significant human skills.
C) He is responsible for self-contained division and all the departments within it.
D) He supervises employees with similar training and skills.
E) All of these.
Answer: C
Q2) According to Mintzberg, which of these is an interpersonal role?
A) Monitor
B) Negotiator
C) Liaison
D) Disturbance handler
E) Spokesperson
Answer: C
Q3) Identify the four functions of management.
Answer: Planning, organizing, Leading, and controlling.
Q4) One of the roles that a small business owner may emphasize over their counterpart in a large organization is that of a _____.
Answer: spokesperson
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) One of the criticisms of scientific management is it did not acknowledge variance among individuals.
A)True
B)False
Answer: True
Q2) Social forces refer to those aspects of a culture that guide and influence relationships among people.
A)True
B)False
Answer: True
Q3) All of the following are characteristics of Weberian bureaucracy except:
A) labor is divided with clear definitions of authority and responsibility that are legitimized as official duties.
B) positions are organized in a hierarchy of authority, with each position under the authority of a higher one.
C) all personnel are selected and promoted based on technical qualifications.
D) administrative acts and decisions are recorded in writing.
E) management is the same as the ownership of the organization.
Answer: E
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Page 4
Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) The deeds of _____ are extraordinary, but not so extraordinary that other employees cannot perform the same deeds.
Answer: heroes
Q2) Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values.
A)True
B)False
Answer: True
Q3) A slogan is a phrase or a sentence that concisely communicates a key corporate
Answer: value
Q4) The outer layer, the general environment, is widely dispersed and affects organizations directly.
A)True
B)False
Answer: False
Q5) The general economic health of the country or region in which the organization operates is represented by the _____ dimension.
Answer: economic
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) A nation's _____ includes the shared knowledge, beliefs, and values, as well as the common modes of behavior and ways of thinking, among members of a society.
Q2) Which of these reflects a cultural preference for cooperation, group decision making, and quality of life?
A) Individualism
B) Collectivism
C) Masculinity
D) Femininity
E) Power distance
Q3) Collectivist values are represented in the social framework of which of these?
A) The United States
B) Australia
C) Mexico
D) Great Britain
E) All of these
Q4) A country's physical facilities that support economic activities make up its infrastructure.
A)True
B)False
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) Managers carry a tremendous responsibility for setting the ethical climate in an organization and can act as role models for others.
A)True
B)False
Q2) The _____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them.
A) individualism approach
B) justice approach
C) utilitarian approach
D) moral-rights approach
E) discretionary responsibility approach
Q3) _____ refers to interacting with the community in which a company does business in a way that makes money for the company but also improves the long-term well-being of the community.
Q4) List the four approaches that are used to describe values for guiding ethical decision making. Briefly describe each.
Q5) Explain the concept of a stakeholder and list five common stakeholders.
Q6) List three examples of primary stakeholders.
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Chapter 6: Managing Small Business Start Ups
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Sample Questions
Q1) Social entrepreneurship combines the creativity, business smarts, passion, and hard work of the traditional entrepreneur with a mission to change the world for the better.
A)True B)False
Q2) The failure rate for high-tech business is lower than the failure rate for conventional businesses.
A)True B)False
Q3) Entrepreneurs in the _____ category like the idea of working on something that is new, creative, or personally meaningful.
Q4) Name three of the four ways entrepreneurs can become business owners.
Q5) One of the first characteristics or points of a successful business plan is:
A) a profile of potential customers and market needs.
B) demonstrate a clear, compelling vision that creates an air of excitement.
C) the key ingredient of the business that will attract million of customers.
D) the entrepreneur's background and role in the company.
E) essential information about funding received so far.
Q6) What is the fundamental difference between the suppliers of debt and equity financing?
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level.
A)True
B)False
Q2) _____ are called the action steps by which an organization intends to attain its strategic goals.
A) Tactical goals
B) Operational goals
C) Tactical plans
D) Operational plans
E) Strategic plans
Q3) _____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.
A) Mission statement
B) Goal statement
C) Management by objective
D) Goal setting
E) Corporate competitive-value statement
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) Front-line managers have the final responsibility for strategic planning.
A)True
B)False
Q2) Semway, a regional bank, recently announced that it would soon begin offering financial planning services. This is an example of which of these?
A) Related diversification
B) Unrelated diversification
C) Cross-functional diversification
D) Product line diversification
E) Industry diversification
Q3) Double Click, Inc. has a number of strategic business units. Their hand-held computer unit has a large market share in this rapidly growing industry. Their hand-held computer business would be classified as:
A) a dog.
B) a star.
C) a question mark.
D) a cash cow.
E) stuck in the middle.
Q4) Briefly discuss Porter's three competitive strategies.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Nonprogrammed decisions are made in response to situations that are:
A) unique.
B) unstructured.
C) important to the organization.
D) all of these
E) unique and important to the organization.
Q2) The recognition that people have limits on how rational they can be is known as _____.
Q3) When quality control measures at the local tire plant were found to be inadequate, managers were asking themselves, "How did this occur?" and "What is the result?" The company is in which stage of the managerial decision-making process?
A) Selection of a desired alternative
B) Development of alternatives
C) Diagnosis and analysis of causes
D) Recognition of decision requirement
E) Evaluation and feedback
Q4) A(n) _____ occurs when organizational accomplishment is less than established goals.
Q5) A normative decision making model defines how a manager _____ make decisions.
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) The confusion and frustration caused by the dual chain of command is a major problem of the matrix structure.
A)True
B)False
Q2) Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise:
A) usually performs a single task.
B) does a variety of tasks and activities.
C) is often bored.
D) is rarely challenged.
E) generally goofs-off.
Q3) _____ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.
Q4) The _____ combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.
Q5) The _____ is the number of employees reporting to a supervisor.
Q6) A(n) _____ structure has an overall narrow span and more hierarchical levels.
Q7) The divisional structure is sometimes called a(n) _____, _____, or _____.
Page 12
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. Which of the following obstacle is he exhibiting?
A) Different assessment and goals
B) Uncertainty about the future
C) A lack of trust
D) All of these
E) Uncertainty about the future and a lack of trust only
Q2) Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?
A) An idea champion
B) Open innovation
C) A new-venture team
D) An idea incubator
E) An inventor
Q3) The _____ role in organizational change involves providing a "reality test."
Q4) _____ change is related to the organization's production process, i.e., how the organization does its work.
Page 13
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) Which are used to help determine why employees are leaving their jobs?
A) Termination interviews
B) Focus groups
C) Employment tests
D) Exit interviews
E) Assessment Centers
Q2) The economic value of the knowledge, experience, skills, and capabilities of employees refers to personal capital.
A)True
B)False
Q3) All managers are involved in human resource management.
A)True
B)False
Q4) Which of the following performance appraisal methods essentially evaluates employees by pitting them against one another?
A) Performance review ranking system
B) Semantic differential rating scale
C) Behaviorally anchored rating scale
D) Unidimensional rating scale
E) All of these
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Chapter 13: Managing Diversity
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Sample Questions
Q1) According to MANAGER'S SHOPTALK in Chapter 13, the best managers treat all employees equally and do not accept different perspectives on problems and issues.
A)True
B)False
Q2) The first step in diversity skills training is to help people learn how to communicate and work effectively in a diverse environment.
A)True
B)False
Q3) According to MANAGER'S SHOPTALK in chapter 13, which of the following is not a characteristic used to help foreign managers understand Americans?
A) Americans are formal.
B) Americans value punctuality.
C) Americans believe in work.
D) Americans are independent and individualistic.
E) Americans are competitive.
Q4) Today, minorities account for about two-third of the U.S. population.
A)True
B)False
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Page 15
Chapter 14: Understanding Individual Behavior
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Sample
Questions
Q1) Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which Myers-Briggs category?
A) Judging-Perceiving
B) Intuitive-Thinking
C) Sensation-Thinking
D) Sensation-Feeling
E) Intuitive-Feeling
Q2) Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ______.
Q3) Stress can be caused by:
A) task demands.
B) role demands.
C) interpersonal demands.
D) physical demands.
E) all of these.
Q4) Explain the Big Five personality factors. Are these applicable in an international context?
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Chapter 15: Leadership
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Sample Questions
Q1) What is the basic difference between consideration behavior and initiating structure behavior?
Q2) The _____ styles works best for employees with moderate readiness, according to Hersey and Blanchard.
A) selling and telling
B) coaching and participating
C) coaching and supporting
D) directing and delegating
E) entrusting and supporting
Q3) Which of the following characteristics of leaders have been studied?
A) Personality traits
B) Physical traits
C) Social traits
D) Work-related traits
E) all of these
Q4) Transformational leaders are hardworking, tolerant, and fair-minded, but are not as capable of leading change as are transactional leaders.
A)True
B)False
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Chapter 16: Motivating Employees
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Sample Questions
Q1) Punishment is the imposition of an unpleasant outcome following undesirable behavior.
A)True
B)False
Q2) Rewards given by another person are intrinsic rewards.
A)True
B)False
Q3) _____ involves whether putting effort into a task will lead to high performance.
Q4) _____ is the value of outcomes, or attraction for outcomes, for the individual.
Q5) The equity theory, by J. Stacy Adams, states that equity exists when the ratio of outcomes to inputs for one person is equal to the same ratio for another person.
A)True
B)False
Q6) Gain sharing rewards employees with part ownership of the organization based on achieving performance goals.
A)True
B)False
Q7) _____ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.
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Chapter 17: Managing Communication
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Sample Questions
Q1) _____ channels are those that flow within the chain of command or task responsibility defined by the organization.
Q2) Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.
A)True
B)False
Q3) Which communication channel would be most successful to inform managers of impending company-wide layoff?
A) Telephone conversations
B) Face-to-face contact
C) Electronic media
D) Written media
E) None of these
Q4) In a(n) _____ network, individuals can communicate freely with other team members.
Q5) A good listener is passive and laid back.
A)True
B)False
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Chapter 18: Leading Teams
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Sample Questions
Q1) Briefly discuss the various styles that can be used to handle conflict.
Q2) What are the three key components of the author's definition of a team?
Q3) The _____ conflict resolution style is best when maintaining harmony is important.
A) competing style
B) collaborating style
C) accommodating style
D) avoiding style
E) noncomprising
Q4) The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to _____.
A) brainstorm
B) brain dump
C) group innovation
D) groupthink
E) group anxiety
Q5) An avoiding style to handle conflict involves neither assertiveness nor cooperation.
A)True
B)False
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) A balance sheet budget is a budget that plans and reports investments in major assets to be depreciated over several years.
A)True
B)False
Q2) Although work processes can be controlled and regulated, it is impossible to control and regulate employee behavior.
A)True
B)False
Q3) Which of these budgets will provide Katrina information about planned investments in major assets like buildings and heavy machinery?
A) Cash budget
B) Revenue budget
C) Capital budget
D) Expense Budget
E) Balance-Sheet budget
Q4) The _____ lists planned investments in major assets such as buildings, trucks, and heavy machinery, often involving expenditures over more than a year.
Q5) Discuss open-book management and the balanced scorecard.
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