Introduction to Management Test Preparation
Course Introduction
Introduction to Management provides an overview of the fundamental principles and practices involved in managing organizations effectively. This course covers key management functions such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in todays dynamic business environment. Students will explore foundational theories, decision-making processes, leadership styles, organizational structures, and the importance of communication and teamwork. Through case studies and real-world examples, the course emphasizes how managers address contemporary challenges and adapt to global and ethical considerations in diverse organizational settings.
Recommended Textbook
Organizational Behavior and Management 11th Edition by Robert Konopaske
Available Study Resources on Quizplus
17 Chapters
1700 Verified Questions
1700 Flashcards
Source URL: https://quizplus.com/study-set/3048
Page 2
Chapter 1: Effective Managers Understand Organizational Behavior
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60570
Sample Questions
Q1) The economic data churned out by the government every month fails to identify whether workers are working harder or smarter.
A)True
B)False
Answer: True
Q2) Efficiency is defined as the ratio of outputs to inputs.
A)True
B)False
Answer: True
Q3) J.M.Juran and W.Edwards Deming,in the 1950's,introduced the importance of _______________ to the public.
A) quality
B) efficiency
C) profitability
D) consistent management
Answer: A
Q4) World trade is growing at a slower rate than is world gross domestic product.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: International and Organizational Culture
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60569
Sample Questions
Q1) Conflict between an individual's work group and other work groups within the organization usually surface during the _______________ socialization stage.
A) anticipatory
B) accommodation
C) role management
D) All of the choices are correct.
Answer: C
Q2) Values are a society's ideas about what is right or wrong,such as the belief that hurting someone is immoral.
A)True
B)False
Answer: True
Q3) What major activities comprise the accommodation stage of socialization?
Answer: Four major activities comprise the accommodation stage: All individuals,to a degree,must engage in (1)establishing new interpersonal relationships with both co-workers and supervisors,(2)learning the tasks required to perform the job,(3)clarifying their role in the organization and in the formal and informal groups relevant to that role,and (4)evaluating the progress they are making toward satisfying the demands of the job and the role.
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Individual Differences at Work
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60568
Sample Questions
Q1) Which of the following outcomes is associated with openness to experience?
A) Overall job satisfaction
B) Fewer counter-productive behaviors
C) Training proficiency
D) Interpersonal skill
Answer: C
Q2) Applying the Big Five personality dimensions,the employee described as "someone who gets along with others" may be considered high on ____________.
A) introversion
B) agreeableness
C) self-esteem
D) conscientiousness
Answer: B
Q3) Research indicates that extroverted people tend to have higher levels of overall job satisfaction.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Perceptions and Attributions
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60567
Sample Questions
Q1) What "laws" help determine how information is perceived.
Q2) Consistency is the degree to which a person engages in the same behaviors at different times.
A)True
B)False
Q3) Terry is conducting her first interview.She has never been formally trained in the process.Why may she rate a candidate that engages in the same hobby as she does above another similarly qualified applicant?
Q4) Describe the impression management tactics were identified by Jones and Pittman?
Q5) Stereotyping is never productive.
A)True
B)False
Q6) Stereotyping and prejudice are equivalent terms.
A)True
B)False
Q7) Once relevant stimuli are selected,individuals categorize and group them so that they make sense.There are four general laws that apply.List these laws.
Q8) How are the terms stereotyping,prejudice and scapegoating related?
Q9) How do management expectations impact worker performance?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Motivation
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60566
Sample Questions
Q1) Group value theory suggests that fair group procedures are considered to be a sign of respect.
A)True
B)False
Q2) If you were an organizational consultant,which content theories would you use to explain motivation?
Q3) Which of the following is an example of Maslow's self-actualization?
A) Developing and mentoring others
B) Receiving a high-level promotion
C) Having a supportive supervisor
D) Receiving regular salary increases
Q4) Maslow identified five needs and arranged them into a hierarchy.Identify the needs.
Q5) How do Alderfer's ERG theory and Maslow's need hierarchy differ?
Q6) Companies that engage in layoffs may find that many "survivors" of the layoffs end up voluntarily leaving the company as well.
A)True
B)False
Q7) What is the basic assumption of Herzberg's model?
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Job Design and Performance
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60565
Sample Questions
Q1) Employees sharing similar _______________ should report similar job characteristics.
A) perceptions
B) job designs
C) social settings
D) All of the above.
Q2) A management initiative is increasing the number of tasks jobholders perform.Management is increasing _________.
A) job range
B) job depth
C) task diversity
D) task range
Q3) What are intrinsic job outcomes?
Q4) Job designs specify all of the following job characteristics except:
A) Range
B) Depth
C) Relationships
D) Specific duties
Q5) Flexible work schedules are becoming more popular.Why?
Q6) Name three positive things that a job can provide for an individual.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Evaluation and Rewards Influence Behavior
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60564
Sample Questions
Q1) Bureau of Labor Statistics show that typically the younger a woman is,the less she makes relative to a man.
A)True
B)False
Q2) If a person is to be motivated,he or she must observe models of receiving reinforcement that is reasonable.
A)True
B)False
Q3) Which of the following is not one of the main objectives of reward program?
A) To attract qualified people to join the organization
B) To keep employees coming to work
C) To encourage employees to voluntarily leave the organization
D) To motivate employees to achieve high levels of performance
Q4) Receiving praise from a supervisor is a(n)____________ reward.
A) intrinsic
B) extrinsic
C) environmental
D) "formal"
Q5) How many bands are appropriate when using a broadbanding approach to compensation?
9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Managing Employee Behavior
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60563
Sample Questions
Q1) Researchers found,based on interviews with 200 incarcerated embezzlers,that most of them committed fraud to _______________.
A) cover other crimes
B) increase the stock price of the organization
C) meet their financial obligations
D) buy things their salaries didn't cover
Q2) _______________ at work is the effort of an individual to inflict harm on others with whom the person works,or has worked,or on the organization itself.
A) Sabotage
B) Aggression
C) Harassment
D) Assault
Q3) _______________ is a combination of motive and opportunity.
A) Envy
B) Bullying
C) Incivility
D) Fraud
Q4) What is a "love contract"?
Q5) Identify three types of sexual harassment.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managing Individual Stress
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60562
Sample Questions
Q1) Research suggests that when individuals experience high work demands with little or no control over these demands,any physiological changes that occur in that physical setting fade promptly after the individual has left the situation.
A)True
B)False
Q2) Executives in the low end of the stress range,report less serious medical problems.
A)True
B)False
Q3) For any employee assistance program to be a success,employees must trust in all of the following except:
A) The program can and will provide real help
B) The program will be available on a long-term basis
C) Confidentiality will be maintained
D) Use of the program carries no negative job implications
Q4) Identify several moderators of the stress process.
Q5) There are two types of work overload,what are they?
Q6) Name three actions that you,as a manager,can take to develop social support and build a supportive work environment.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Groups and Teams
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60561
Sample Questions
Q1) Those charged with leading _______________ teams must be willing to permit a great deal of autonomy and decision-making independence.
A) virtual
B) cross-functional
C) problem-solving
D) quest
Q2) Giving teams the leeway to develop their own work procedures can help promote their success.
A)True
B)False
Q3) _______________ teams are formed specifically to deal with problems.
A) Mission
B) Problem-solving
C) Quest
D) Consignment
Q4) The members of a _______________ team seldom meet face to face.
A) virtual
B) cross-functional
C) problem-solving
D) self-managed
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Conflict and Negotiations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60560
Sample Questions
Q1) What is the impact of conflict that is too low?
Q2) What general points would you give a fellow manager regarding the use of the different conflict resolution approaches?
Q3) Issues involving _______________ are seen as conflicts over limited resources.
A) wages
B) benefits
C) working conditions
D) All of the choices are correct.
Q4) In the Big City track meet,runners from five schools compete in separate events.Individual runners are awarded points based on the place (1<sup>st</sup>,2<sup>nd</sup>,and 3<sup>rd</sup>)they finish in their race,and these points are totaled to determine which school wins the meet.What type of interdependence would best describe this situation?
A) Pooled
B) Reciprocal
C) Sequential
D) Team
Q5) Compromising may sometimes involve third-party interventions.
A)True
B)False
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Power and Politics
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60559
Sample Questions
Q1) Researchers recommend that a managers' behavior satisfy certain criteria to be considered ethical.What are those criteria?
Q2) A study that assessed the political skill of about 700 employees suggested that political skill can be accurately broken down into _____ distinct factors.
A) 3
B) 4
C) 5
D) 7
Q3) Describe the Milgram studies and their findings.
Q4) How does a person's zone of inference impact of authority and compliance?
Q5) Expert,legitimate,reward,and coercive power are largely prescribed by the organization.
A)True
B)False
Q6) Having access to relevant and important information is power.
A)True
B)False
Q7) What is impression management and how might an interviewee use it?
Q8) Subunit power is influenced by three factors,what are they?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Communicating Effectively
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60558
Sample Questions
Q1) Define communication.
Q2) Which of the following is an example of very low richness?
A) Emailing the yearly holiday schedule to all employees
B) Leaving voice-mail
C) Asking your supervisor for a raise
D) Interviewing for a sale position
Q3) Examples of common _______________ information flows include suggestion boxes,group meetings,and appeal or grievance procedures.
A) upward
B) downward
C) horizontal
D) diagonal
Q4) _______________ presents products or services in a positive manner,in an effort to attract customers,clients,or patients.
A) Public relations
B) Advertising
C) Promoting
D) Customer/Client/Patient surveys
Q5) Why is two-way communication typically preferred over one-way communication?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Decision Making
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60557
Sample Questions
Q1) Periodic reordering of inventory to maintain preset levels would be classified as which of the following decision types?
A) Nominal
B) Nuanced
C) Programmed
D) Process
Q2) It is not necessary to reactivate the entire decision-making process if the original objective is revised.
A)True
B)False
Q3) _______________ describes the seriousness of a problem's effects.
A) Impact
B) Urgency
C) Immediacy
D) Growth tendency
Q4) To a large extent,a decision maker's willingness to make ethical or unethical decisions will be influenced by his or her values.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60556
Sample Questions
Q1) Define the term leadership.
Q2) The _______________ model of leadership postulates that the performance of groups is dependent on the interaction between leadership style and situational favorableness.
A) job-centered
B) contingency
C) initiating
D) situational
Q3) Every successful team has _______________.
A) a problem oriented culture
B) an innovative mindset
C) an external incentive
D) a leader
Q4) If a decision has high quality and follower commitment,it is an effective decision,regardless of how long it takes to make it.
A)True
B)False
Q5) As a rule,being given greater authority lessens one's position power.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Organizational Structure and Design
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60555
Sample Questions
Q1) Virtual-style organizations have both proponents and critics.Identify some of the advantages and disadvantages cited by each.
Q2) The number of jobs to be included in a specific group is an issue of span of control.
A)True
B)False
Q3) Compare mechanistic and organic organizational design.
Q4) Scientific management largely focused on methods to implement the principle of ________.
A) specialization
B) cooperation
C) coordination
D) totality
Q5) High delegation of authority creates the need for _______________.
A) corresponding higher salaries
B) updated management titles
C) checks on its use
D) larger spans of control
Q6) What are the most distinct differences between the organic and the mechanistic organizational models?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Organizational Change
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60554
Sample Questions
Q1) Examples of external forces for change include all of the following except:
A) social and political change
B) technology
C) process problems
D) economic
Q2) There _____________ for accurate diagnosis of the problem within the organizational change and development process.
A) must be unfreezing
B) is one best methodology
C) is no formula
D) are five recommended methodologies
Q3) Job enlargement and job enrichment are primary examples of _____ approaches to organizational change.
A) technological
B) structure
C) systems
D) task
Q4) Those who study and practice organizational change agree that environmental triggers are not sufficient to initiate change.What more is required?
To view all questions and flashcards with answers, click on the resource link above. Page 19