Introduction to Management Test Preparation
Course Introduction
Introduction to Management provides an overview of the fundamental principles, functions, and roles of management within organizations. The course covers key topics such as planning, organizing, leading, and controlling, as well as decision-making processes and the development of management strategies. Students will learn about the evolution of management theories, the importance of organizational culture, effective communication, motivation, and leadership styles. Through case studies and practical examples, the course prepares students to understand the challenges faced by managers and equips them with essential skills to succeed in diverse business environments.
Recommended Textbook
Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
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15 Chapters
1255 Verified Questions
1255 Flashcards
Source URL: https://quizplus.com/study-set/2361
Page 2
Chapter 1: The Supervisory Challenge
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83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46902
Sample Questions
Q1) Which of the following is NOT a characteristic of the work attitudes and experiences of generation Xers?
A)They have far less concern about staying with companies for long periods.
B)They are more patient and willing to accept change.
C)They expect employers to provide them with more personal and leisure time.
D)They harbor considerable skepticism about management's values and management's concerns for employees.
Answer: B
Q2) Quantitative/system approaches are frequently found in large organizations where sales costs and production data are analyzed using computer technology.
A)True
B)False
Answer: True
Q3) Like most managers,the primary challenge that Heather will face in the future is dealing with too many high-skilled workers.
A)True
B)False
Answer: False
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3
Chapter 2: The Management Functions
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Managerial authority is not granted to individuals,but rather to the titles that they hold.
A)True
B)False
Answer: True
Q2) Planning can best be defined as preparation for the future.
A)True
B)False
Answer: True
Q3) _____ pertain to the savvy to ascertain the hidden rules of the organizationalgame and to recognize the roles various people play in getting things doneoutside of formal organizational channels.
A)Technical skills
B)Spatial skills
C)Abstract skills
D)Political skills
Answer: D
Q4) On what four elements is the team-based organizational structure focused?
Answer: Customer satisfaction,productivity,profitability,and continuous improvement.
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Chapter 3: Supervisory Planning
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85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/46904
Sample Questions
Q1) In most organizations,responsibility of developing and executing strategic or long-term plans falls primarily to:
A)top-level managers.
B)middle managers.
C)supervisors.
D)non-supervisory employees.
Answer: A
Q2) Bonita,a hotel supervisor,compares the hotel's current occupancy rates with those from this time last year and in previous years to determine whether it is necessary to boost occupancy through sales promotions.The hotel's occupancy rates are an example of:
A)qualitative measures.
B)subjective measures.
C)metrics.
D)entropies.
Answer: C
Q3) A program is a plan for accomplishing a specific,nonrecurring activity.
A)True
B)False
Answer: False
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Chapter 4: Supervising a Diverse Workforce
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Most companies can still require their employees to retire at age 65,but not sooner.
A)True
B)False
Q2) Amelie was recently promoted to manager of international relations at her company.Executives chose her for this position because she displays a knack for adapting to a variety of cultural communities and is able to interact well with diverse types of workers.Which of the following does Amelie display in this scenario?
A)High cultural competency
B)High analytic skills
C)High intelligence quotient
D)High cultural complex
Q3) Describe some of the barriers that minorities face in terms of workforce integration.
Q4) The majority of women prioritize work-life balance as the most important aspect of job satisfaction,whereas men prioritize it last.
A)True
B)False
Q5) What are protected-group employees?
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6
Chapter 5: Leadership and Followership
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76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/46906
Sample Questions
Q1) A supervisor who uses participative management must never demonstrate authority lest the trust that has been built between him/her and the employees be broken.
A)True
B)False
Q2) Research conducted by Warren Bennishas indicated that most people want all of the following from their leaders EXCEPT:
A)direction.
B)trust.
C)dominance.
D)results.
Q3) Which of the following is a correct statement regarding leadership?
A)The best leaders are promoted from within.
B)Anyone who can influenceothers toward objectives can function as a leader.
C)Leadership always resides in the person in charge of a group of people.
D)Most effective leaders tend to be far above average intelligence.
Q4) Of all the types of followers,Exemplary Followers are often viewed as the stars of the office.
A)True B)False
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Chapter 6: Communicating in a Noisy World
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77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/46907
Sample Questions
Q1) Which of the following does NOT help develop effective listening skills?
A)Doodling while the person is talking
B)Adopting an attitude that you will always have something to learn
C)Waiting until the person is done speaking before asking questions
D)Reading body language
Q2) Upward formal communication channels normally involve discussions and meetings between department heads.
A)True
B)False
Q3) Which of the following statements is true about communication?
A)It requires a two-way exchange of information.
B)It is required the least at the supervisory level.
C)It is considered complete when the information has been sent by the sender.
D)It does not require the receiver to decipher the information to be considered effective.
Q4) Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.
A)True
B)False
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Chapter 7: Principles of Motivating Followers
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Supervisors cannot succeed at their jobs if they do not understand how to motivate employees to work to their full potential.
A)True
B)False
Q2) Participative management tends to be more time-consuming.
A)True
B)False
Q3) According to Theory X,most workers dislike work,avoid responsibility,and must be coerced into working.
A)True
B)False
Q4) According to expectancy theory,employees must be able to perceive a relationship between the effort they put into their work and the accompanying rewards they receive; otherwise,they will not be motivated.
A)True
B)False
Q5) Height,weight,and physique influences the human personality.
A)True
B)False
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Chapter 8: Solving Problems, Making Decisions and Managing Change
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) The nominal group technique allows individuals to brainstorm solutions before working collectively in a group.
A)True
B)False
Q2) A situation might arise in which the undesirable consequences of all alternatives appear to be so overwhelmingly unfavorable that the supervisor feels the best solution is to take no action.
A)True
B)False
Q3) If a supervisor believes he/she has a really great idea,he/she should schedule a meeting with top management.
A)True
B)False
Q4) The four guidelines for effective brainstorming were authored by _____.
A)Roger von Oech
B)Harvey Lifton
C)David Cooperrider
D)Alex Osborn
Page 10
Q5) Why is the nominal group technique used in the brainstorming process?
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Chapter 9: The Principles of Organizing
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Span of management refers to the amount of control a supervisor possesses.
A)True
B)False
Q2) Emerald Inc.recently restructured it's entire company,eliminating many levels of supervision to focus on customer processes rather than functions.After the restructuring,Emerald can be described as a _____ corporation.
A)horizontal
B)vertical
C)virtual
D)bureaucratic
Q3) What can a supervisor do to influence an informal organization?
Q4) Which of the following describes the principle of organizational stability?
A)No organization should become overly dependent on one or several "indispensable" individuals.
B)Organizations should group activities and people into organizational units.
C)No organization has the right to direct others to conform to decisions, policies, rules, and objectives.
D)Organizations should have a structure that combines line and staff authority.
Q5) Describe the role that the chairperson of a meeting serves.
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Chapter 10: Empowering Employees for Success
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) Mentoring is the process of having a more experienced person provide guidance to a less experienced person.
A)True
B)False
Q2) Which of the following is true of the development of supervisors?
A)The need for training and development is limited to departmental employees.
B)By expanding their perspectives, supervisors are more likely to encourage employees to improve their knowledge and abilities.
C)An organization and its policies are responsible for supervisors' destinies.
D)Supervisors need not give thought to long-term career development as they are already on their way up the organizational ladder.
Q3) Cross-trained employees are especially valuable to organizations that have experienced downsizings or reorganizations.
A)True
B)False
Q4) Name at least three situations that may require the hiring of additional employees.
Q5) What functions does the human resource department serve?
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Chapter 11: Building Effective Teams
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83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46912
Sample Questions
Q1) Studies of workplace violence have shown that the victims usually do not know their assailants.
A)True
B)False
Q2) When is a task group necessary?
Q3) Which of the following is NOT a common reason for the formation of work groups?
A)Problem solving
B)Behavior guidelines
C)Companionship and identification
D)Labor union mandates
Q4) According to the American Council on Drug Education,which of the following statements is true regarding drug abusers in the workplace in comparison to non-drug abusers?
A)Drug abusers are equally as likely to miss work.
B)Drug abusers are less likely to file a workers' compensation claim.
C)Drug abusers are two-thirds as productive.
D)Drug abusers are less likely to be involved in on-the-job accidents.
Q5) Describe some of the characteristics that increase the cohesiveness of work groups.
Q6) What does organizational development strive to address?
Page 13
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Chapter 12: Performance Management
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/46913
Sample Questions
Q1) By any objective standard,Taron's job performance is satisfactory at best; but because his supervisor,Susan,is friends with Taron and socializes with him away from the office,she has rated his performance as "excellent." This is an illustration of the leniency error.
A)True
B)False
Q2) One of the primary purposes of an appraisal meeting is to:
A)reprimand the employee for his or her negative performance. B)help the employee understand the role of the supervisor in the company.
C)let the employee know how he or she is doing.
D)discuss the amount of the employee's annual raise.
Q3) Identify three advantages gained by organizations that use a formal performance appraisal system.
Q4) Unless forced to consider seniority by a union contract,most supervisors these days base promotions strictly on ability.
A)True
B)False
Q5) What is a pay for performance compensation system?
Q6) Why is performance evaluated on a systematic basis?
Page 14
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Chapter 13: Fundamentals of Controlling
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Ron has established a preventative maintenance program at his company where the machines used in production are serviced on a regular basis to prevent breakdowns in the future.Which of the following control mechanisms does this best exemplify?
A)Feedforward control
B)Concurrent control
C)Feedback control
D)In-process control
Q2) Conrad,an accountant for a large marketing company,develops projections and proposals for the annual budget based on the budget of the previous year.This is an example of what type of budgeting?
A)Incremental budgeting
B)Operational budgeting
C)Zero-base budgeting
D)Activity-based budgeting
Q3) The control process involves four sequential steps: setting standards,measuring performance,corrective action,and providing instruction.
A)True
B)False
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15
Chapter 14: Resolving Conflicts
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78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/46915
Sample Questions
Q1) Who among the following is responsible for making the final decision in the last step of a complaint procedure?
A)A neutral arbitrator
B)The supervisor
C)An HR staff member
D)The chief executive officer
Q2) What type of conflict occurs between individuals because of what should be done or what should occur?
A)Personalized conflict
B)Substantive conflict
C)Dysfunctional conflict
D)Affective conflict
Q3) Most conflict at the departmental level involves settling employee complaints and grievances.
A)True
B)False
Q4) What must take place in order for alternative dispute resolutions to be effective?
Q5) What are supervisory guidelines for resolving complaints and grievances?
Q6) Distinguish between substantive and personalized conflict.
Page 16
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Chapter 15: Positive Discipline
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) No-fault attendance policies do not take into consideration any excuses for being absent to work.
A)True
B)False
Q2) _____ is a legal concept that employerscan dismiss employees at anytime and for any reason,exceptunlawful discrimination andcontractual or other restrictions.
A)Bona fide employee qualification
B)Employment-at-will
C)Just employment clause
D)Progressive discipline
Q3) _____ usually definesituations and employee behaviors that are inconsistent with an individual'sprimary obligations to the employer.
A)Conflict-of-interest statements
B)Statements of qualification
C)Articles of incorporation
D)Statements of partnership
Q4) What is the purpose of a statement of ethical codes?
Q5) What is positive discipline? Positive self-discipline?
Q6) What does the "right to appeal" mean in terms of disciplinary action?
Page 17
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