Introduction to Management Test Bank
Course Introduction
Introduction to Management provides students with a comprehensive overview of the fundamental principles and practices involved in effectively leading and directing organizations. The course covers essential management functions such as planning, organizing, leading, and controlling, while exploring the roles and responsibilities of managers in various organizational settings. Students will examine key management theories, decision-making processes, and strategic approaches, gaining insight into contemporary challenges faced by managers. Through case studies and real-world examples, the course emphasizes the development of practical skills required to manage people, resources, and operations efficiently in diverse business environments.
Recommended Textbook
Organizational Behavior Improving Performance 4th Edition by Jason Colquitt
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16 Chapters
1871 Verified Questions
1871 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) The method of authority suggests that people hold firmly to some belief because some respected official, agency, or source has said it is so.
A)True
B)False
Answer: True
Q2) Which organizational mechanism illustrated by the integrative model dictates how the units within the firm link to other units?
A)Organizational culture
B)Organizational ability
C)Organization size
D)Organizational structure
E)Organizational leadership
Answer: D
Q3) The Container Store, a retailer based out of Texas, is considering a performance based incentive system for its employees. This is an example of motivation.
A)True
B)False
Answer: True
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Chapter 2: Job Performance
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Task performance is the set of explicit obligations that an employee must fulfill to receive compensation and continued employment.
A)True
B)False
Answer: True
Q2) Service work contexts place a greater premium on high levels of citizenship behavior and low levels of counterproductive behavior.
A)True
B)False
Answer: True
Q3) The _____ approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors.
A)behaviorally anchored rating scales
B)management by objectives
C)360-degree feedback
D)behavioral observation scales
E)benchmarking
Answer: C
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Page 4
Chapter 3: Organizational Commitment
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) An active, destructive response by which an individual either ends or restricts organizational membership is referred to as _____.
A)voice
B)exit
C)loyalty
D)neglect
E)ignorance
Answer: B
Q2) Employees in the category of apathetics are demonstrate passive, destructive behavior. They exert the minimum level of effort required to keep their jobs.
A)True
B)False
Answer: True
Q3) Loyalty is defined as an active, constructive response to a negative work event in which individuals attempt to improve the situation.
A)True
B)False
Answer: False
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Chapter 4: Job Satisfaction
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) According to research, of the five facets of value-percept theory which two facets have moderately strong influences on overall job satisfaction?
A)Pay satisfaction and promotion satisfaction
B)Promotion satisfaction and coworker satisfaction
C)Supervision satisfaction and altruism
D)Coworker satisfaction and supervision satisfaction
E)Satisfaction with the work itself and promotion satisfaction
Q2) Satisfaction with ______ reflects employees' feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable.
A)the work itself
B)pay
C)promotion
D)supervision
E)coworkers
Q3) Passive recreation like watching TV would trigger flow states.
A)True
B)False
Q4) Define emotions.Identify five positive and five negative emotions.
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Chapter 5: Stress
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Do people cope with stressors differently? Explain the four broad categories of coping.
Q2) Job demands that tend to be appraised as stressful are called benign job demands.
A)True
B)False
Q3) Social support refers to the help that people receive when they are confronted with stressful demands.
A)True
B)False
Q4) Physiological strains that result from stressors include depression, anxiety, anger, hostility, and reduced self-confidence.
A)True
B)False
Q5) Describe the practices that organizations use to reduce employee strains.
Q6) The particular demands that cause people to experience stress are called strains.
A)True
B)False
Q7) Define the terms stress, stressor, and strains.
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Chapter 6: Motivation
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) When goal commitment is high, assigning specific and difficult goals will have significant benefits for task performance.
A)True
B)False
Q2) _____ reflects how complicated the information and actions involved in a task are, as well as how much the task changes.
A)Task complexity
B)Self-efficacy
C)Goal commitment
D)Feedback
E)Instrumentality
Q3) Valence can be positive, negative, or zero.
A)True
B)False
Q4) Pay, bonuses, and promotions are some of the positive valenced outcomes considered in studies of motivation.
A)True
B)False
Q5) Identify and explain the acronym S.M.A.R.T.in goal setting theory.
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Chapter 7: Trust, Justice, and Ethics
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) The characteristics or attributes of a trustee that inspire trust are defined as his
A)moral intensity
B)trust propensity
C)propriety
D)trustworthiness
E)ability
Q2) _____ is a perspective that acknowledges that the responsibility of a business encompasses the economic, legal, ethical, and citizenship expectations of society.
A)Corporate social responsibility
B)Social exchange theory
C)Rational choice and responsibility
D)Consequentialist egoism
E)Predicted outcome value theory
Q3) Describe interpersonal justice and its significance.Explain the two rules that foster interpersonal justice.
Q4) What are the rules under procedural justice that serve to create equal employment opportunity? Explain.
Q5) How can employees evaluate the fairness of an authority's decision making?
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Chapter 8: Learning and Decision Making
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) A(n) _____ occurs when assumptions are made about others on the basis of their membership in a social group.
A)availability bias
B)bandwagon effect
C)self-efficacy
D)projection bias
E)stereotype
Q2) Explicit knowledge is what employees can typically learn only through experience.
A)True
B)False
Q3) The belief that others think, feel, and act the same way as you do refers to:
A)availability bias.
B)anchoring effect.
C)bandwagon effect.
D)projection bias.
E)halo effect.
Q4) Explain the two methods that employees can use to make decisions.
Q5) What are the four contingencies of reinforcement? Explain each by providing an example.
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Chapter 9: Personality and Cultural Values
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) When a fight broke out between two workers at Leo Motors, James the manager, decided to walk away and let the situation resolve on its own.In the context of the Big Five taxonomy, the personality dimension _____ best describes James.
A)neuroticism
B)extraversion
C)agreeableness
D)openness to experience
E)conscientiousness
Q2) _____ are expressions of personality that influence behavior through preferences for certain environments and activities.
A)Values
B)Beliefs
C)Tests
D)Interests
E)Ethics
Q3) Artistic people tend to enjoy abstract, analytical, theory-oriented tasks.
A)True
B)False
Q4) Explain the principle of situational strength and principle of trait activation.
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Chapter 10: Ability
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Oral expression refers to the ability to communicate ideas by speaking.
A)True
B)False
Q2) Emotional ability is made up of two dimensions: self-awareness and other awareness.
A)True
B)False
Q3) Wonderlic Personnel Test is a personality assessment tool
Cognitive ability tests are widely used as a part of the selection process. One of the most widely used tests is the Wonderlic Personnel Test, a 12-minute test of general cognitive ability that consists of 50 questions.
A)True
B)False
Q4) Inductive reasoning refers to the ability to examine and compare numbers, letters, and objects quickly.
A)True
B)False
Q5) Describe the role of sensory ability in task performance.
Q6) Describe the Wonderlic Personnel Test.
Page 12
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Chapter 11: Teams: Characteristics and Diversity
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Which of the following is most likely to be categorized as a work team?
A)A team that oversees the functioning of all the teams in an organization and coordinates activities between teams
B)A team comprising interior designers, architects, and builders involved in designing and creating the layout of a new hotel
C)A quality control team at a factory which oversees the quality of products and recommends changes in production techniques
D)A band travelling around the country playing shows at different venues for six months
E)A group of four workers making a specific part on the production line of an automobile factory
Q2) Which of the following represents the predictable sequence of stages in team development?
A)Performing, forming, norming, storming, and adjourning.
B)Forming, storming, norming, performing, and adjourning.
C)Norming, forming, performing, storming, and adjourning.
D)Norming, forming, storming, performing, and adjourning.
E)Storming, norming, performing, forming, and adjourning.
Q3) Identify and briefly describe the five aspects of team composition.
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Chapter 12: Teams: Processes and Communication
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) The standard pre-deployment practice of the team represents which aspect of cross-training?
A)Positional rotation
B)Positional modeling
C)Action learning
D)Personal clarification
E)Collaborative problem solving
Q2) The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress.This is an example of poor _____.
A)systems monitoring
B)affect management
C)coordination
D)mission analysis
E)goal specification
Q3) Leaders do a better job considering recommendations and making final decisions when they do it together with the team members.
A)True
B)False
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Page 14
Chapter 13: Leadership: Power and Negotiation
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) A collaborative conflict resolution style should be used during which of the following situations?
A)When an issue is trivial
B)To merge insights from people with different perspectives
C)On issues vital to company welfare when you know you are right
D)When goals are important but not worth the effort of potential disruption
E)When others can resolve the conflict more effectively
Q2) Which form of conflict resolution is the most common?
A)Accommodating
B)Compromise
C)Collaboration
D)Competing
E)Avoiding
Q3) Which type of power is sometimes referred to as "formal authority"?
A)Structural
B)Personal
C)Legitimate
D)Referent
E)Expert
Q4) Describe the various stages in the negotiation process.
Page 15
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Chapter 14: Leadership: Styles and Behaviors
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Neutralizers reduce the importance of the leader while providing a direct benefit to employee performance.
A)True
B)False
Q2) What is transformational leadership? Describe the "four I's" of transformational leadership.
Q3) In the time-driven model of leadership, which style is reserved for circumstances in which employees have strong teamwork skills and are not likely to just commit to whatever decision the leader makes?
A)Consultative
B)Autocratic
C)Delegative
D)Facilitative
E)Negotiative
Q4) The trait-leadership correlations are strong in magnitude when leader effectiveness serves as the outcome.
A)True
B)False
Q5) Critically examine the statement: "Leaders are born, not made."
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Chapter 15: Organizational Structure
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Briefly describe the factors that influence the process of organizational design.
Q2) There is a lessening of stress for survivors once a layoff has ended because the survivors know their jobs are safe.
A)True
B)False
Q3) Which of the following statements about companies that adopt a differentiation strategy is true?
A)They believe that people will pay more for a product that is unique in some way.
B)Their focus is on being as efficient as they can be.
C)They rely on selling products at the lowest possible cost.
D)They are more likely to take a mechanistic approach to organizational design.
E)They concentrate on developing large quantities of the same product there by providing cost advantages to their customers.
Q4) Decentralized organizational structures tend to concentrate power and authority within a relatively tight group of individuals in the firm.
A)True
B)False
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17
Chapter 16: Organizational Culture
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) Nike's "swoosh" is an example of a: A)language.
B)belief.
C)value.
D)ritual.
E)symbol.
Q2) The published mission statement at Dunlop, Inc., is an example of: A)espoused values.
B)stories.
C)basic underlying assumptions.
D)rituals.
E)observable artifacts.
Q3) Orientation programs provide social knowledge, resources, and psychological support to the protégé both at the beginning of employment and as the protégé continues his/her career with the company.
A)True
B)False
Q4) Why are mergers and acquisitions not considered one of the best methods to change an organization's culture?
Q5) Explain a customer service culture and its advantages.
Page 18
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