Introduction to Management Study Guide Questions
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles and practices essential to effective management in contemporary organizations. The course explores core management functions such as planning, organizing, leading, and controlling, while highlighting key concepts including decision-making, strategic thinking, organizational structure, motivation, and team dynamics. Through case studies, practical examples, and interactive discussions, students gain insights into the roles and responsibilities of managers and develop skills necessary to address challenges in diverse business environments. This course equips learners with the knowledge and tools to understand management theory and apply it in real-world contexts.
Recommended Textbook Management 10th Edition by Richard L. Daft
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Page 2
Chapter 1: Innovative Management for a Changing World
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Sample Questions
Q1) When senior managers at Gap,Inc.decided to become the number one service-quality clothing company in the world,they were engaging in the management function of
A)planning.
B)organizing.
C)leading.
D)controlling.
E)dreaming.
Answer: A
Q2) Technical skills are utilized in the understanding and proficiency of general tasks.
A)True
B)False
Answer: False
Q3) A manager forwards information to other organization members in the disseminator role.
A)True
B)False
Answer: True
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) A(n)____ perspective provides a broader way of thinking,a way of searching for patterns and determining whether they recur across time periods.
A)analytical
B)futuristic
C)systematic
D)methodical
E)historical
Answer: E
Q2) Which of these forces comprises unwritten,common rules and perceptions about relationships?
A)Economic forces
B)Political forces
C)Social forces
D)Legal forces
E)Personal forces
Answer: C
Q3) Organizational development is one specific set of management techniques based in the ____________________ approach.
Answer: behavioral sciences
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Page 4
Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) Nikki could hold _______,which are planned activities at special events to provide examples of company values.
A)ceremonies
B)slogans
C)symbols
D)pictures of heroes
E)none of these
Answer: A
Q2) The ____ represents people in the environment who can be hired to work for the organization.
A)competitors
B)labor market
C)suppliers
D)customers
E)government
Answer: B
Q3) ____________________ are organizations in the same industry that provide goods or services to the same set of customers.
Answer: Competitors
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Page 5
Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) The basic management functions of planning,organizing,leading,and controlling are the same whether a company operates domestically or internationally.
A)True
B)False
Q2) When the 2008 financial crisis began in the United States,it resulted in the collapse of the housing market and the failure of several large financial institutions.This crisis spread rapidly to the rest of the world.This example demonstrates which trend in the global economic environment?
A)Economic development differs widely among countries of the world
B)Market demands differ for products and services throughout the world
C)Political instability is the primary result of economic failure
D)World markets are economically interconnected
E)Cultural factors have a greater impact on world markets than do economic factors
Q3) Describe the four stages of globalization with specific reference to strategic orientation,stage of development,cultural sensitivity,and manager assumptions.
Q4) ____________________ (objects,taboos,holidays)is a sociocultural factor in the international environment.
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) Which of the following is a(n)is the individual who must make an ethical choice in an organization?
A)The symbolic leader
B)An obstructive manager
C)The defensive individual
D)The moral agent
E)An authoritarian manager
Q2) An individual at the postconventional level lives up to expectations of others,fulfills duties and obligations of social systems,and upholds law.
A)True
B)False
Q3) List three examples of primary stakeholders.
Q4) Of the following,which may whistle-blowers suffer?
A)Job loss
B)Ostracism by coworkers
C)Transfer to lower-level position
D)Hostile work environment
E)All of the above
Q5) List and define the stages of moral development.
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) An unincorporated business owned by an individual for profit is known as a(n)____________________.
Q2) The fastest growing segment of small business in both the U.S.and Canada is partnerships.
A)True
B)False
Q3) In the next decade,____________________ and ____________________ businesses could end up being the emerging growth companies.
Q4) All of these are entrepreneurial characteristics EXCEPT A)self-confidence.
B)tolerance for ambiguity.
C)external locus of control.
D)high energy level.
E)awareness of passing time.
Q5) The failure rate for high-tech business is lower than the failure rate for conventional businesses.
A)True B)False
Q6) What is a business incubator? How can it help a business?
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) ____ is the final step in the MBO process.
A)Appraise overall performance
B)Develop an action plan
C)Review progress
D)Set goals
E)Conduct periodic checkups
Q2) Planning cannot tame a turbulent environment.
A)True
B)False
Q3) Which type of plan helps managers implement the overall strategic plan?
A)Operational
B)Contingency
C)Tactical
D)Crisis
E)Corporate-level
Q4) Goals are most effective when they are specific,measurable,challenging and linked to rewards.
A)True
B)False
Q5) Briefly define the characteristics of an effective goal.
Page 9
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) Core competence is the plan of action that prescribes resource allocation and other activities for dealing with the environment.
A)True
B)False
Q2) Corporate-level strategy pertains to the organization as a whole.
A)True
B)False
Q3) The export strategy treats the world as a single global market.
A)True
B)False
Q4) In the BCG matrix,the star has a(n)____________________ market share in a rapidly growing industry.
Q5) The three levels of strategy are business,corporate,and global.
A)True
B)False
Q6) With a(n)____________________ strategy,the organization concentrates on a specific regional market or buyer group.
Q7) In the BCG matrix,the dog has ____________________ market share and ____________________ business growth rate.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) Managers are often referred to as
A)decision makers.
B)peace makers.
C)conflict creators.
D)unnecessary layer of employees.
E)profit suppressor.
Q2) Genna is collecting data on how well the organization has done since their new strategy was implemented.She is in what stage of the managerial decision making process?
A)The generation of alternatives
B)Implementation of the chosen alternative
C)Evaluation and feedback
D)Recognition of the decision requirement
E)Selection of desired alternative
Q3) ____ is the last step in the decision making process.
A)Evaluation and feedback
B)Development of alternatives
C)Implementation of chosen alternative
D)Selection of desired requirement
E)Recognition of decision requirement
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Chapter 10: Designing Adaptive Organizations
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Sample
Questions
Q1) ____ departments include all of those that provide specialized skills in support of ____ departments.
A)Line;staff
B)Staff;line
C)Primary;functional
D)Functional;primary
E)Line;functional
Q2) A payroll clerk reports to a chief accountant,who in turn reports to the vice president,who in turn reports to the company president.This is an example of chain of command.
A)True
B)False
Q3) When an organization uses a differentiation strategy,it strives for internal efficiency. A)True
B)False
Q4) A structure graph is a visual representation of an organization's structure,showing communication and lines of power.
A)True
B)False
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) Explain the horizontal linkage model.
Q2) ____________________ symbolizes to all employees that the change is important for the organization.
Q3) Describe the tactics for overcoming resistance to change.
Q4) Explain the concept of force field analysis.
Q5) The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as ____________________.
Q6) Which of the following symbolizes to all employees that the change is important for the organization?
A)Education
B)Coercion
C)Participation
D)Negotiation
E)Top management support
Q7) Originality,authoritarianism,and disciplined exploration are among the characteristics of the creative individuals.
A)True
B)False
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) Recruiting methods that are used to promote the hiring,development,and retention of "protected groups" are examples of
A)equal employment opportunity.
B)affirmative action.
C)illegal discrimination.
D)unfair labor practices.
E)nepotism.
Q2) On employee applications and during interviews,it is appropriate to ask all of the following EXCEPT
A)race or color of skin.
B)if the applicant is over 18.
C)if the applicant has ever been convicted of a crime.
D)prior work experience.
E)if the applicant has a legal right to work in the United States.
Q3) Telecommuting means using computers and telephones at the office.
A)True
B)False
Q4) ____________________ is the hiring or promoting of applicants based on criteria that are not job relevant.
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Chapter 13: Managing Diversity
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Sample Questions
Q1) ____ mentoring relationships sometimes leave both parties uncomfortable.
A)Cross-race
B)Female-male
C)Male-male
D)Female-female
E)Same race
Q2) Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.
A)True
B)False
Q3) Today's workforce is growing older with an average age of 40.8 years in 2006 and it is expected to increase to 42.1 years in 2016.
A)True
B)False
Q4) Briefly explain the concepts of a glass wall and a glass ceiling.
Q5) Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act
A)True
B)False
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) All of the following are things bad bosses do to create stress for their subordinates EXCEPT:
A)Bully and harass people to keep them on their toes.
B)Create perpetual doubt about how well employees are performing.
C)Fail to give people credit for their contributions and achievements.
D)Impose unreasonable demands and overwhelming workloads.
E)Tell people exactly what is expected of them.
Q2) The tendency to see one's own personal traits in other people refers to attribution.
A)True
B)False
Q3) The degree to which a person is able to get along with others by being good-natured,likable,cooperative,forgiving,understanding,and trusting is agreeableness. A)True
B)False
Q4) ____________________ are stressors arising from the tasks required of a person holding a particular job.
Q5) What are some of the ways enlightened companies are helping employees cope with stress.
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Chapter 15: Leadership
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Sample Questions
Q1) A(n)____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission.
A)servant
B)transactional
C)transformational
D)charismatic
E)interactive
Q2) List the two types of personal power.
Q3) ____ means being unpretentious and modest rather than arrogant and prideful.
A)Humility
B)Egotism
C)Altruism
D)Reserved
E)Assurance
Q4) Interactive leadership means that the leader favors a consensual and collaborative process,and influence derives from relationships rather than position power and formal authority.
A)True
B)False
Q5) Distinguish between charismatic and transformational leadership.
Page 17
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Chapter 16: Motivating Employees
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Sample Questions
Q1) A job design that incorporates achievement,recognition,and other high-level motivators into the work is referred to as
A)job simplification.
B)job rotation.
C)job enlargement.
D)job enrichment.
E)none of these.
Q2) ____ is a situation in which employees enjoy their work,contribute enthusiastically to meeting goals,and feel a sense of belonging and commitment to the organization.
A)Commitment
B)Engagement
C)Employee loyalty
D)Employee assurance
E)Employee guarantee
Q3) ____________________ theories explain how workers select behavioral actions to meet their needs and determine whether their choices were successful.
Q4) ____________________ combines a series of tasks into one new,broader job.
Q5) Differentiate between intrinsic and extrinsic rewards.
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Chapter 17: Managing Communication
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Sample Questions
Q1) ____________________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.
Q2) ____________________ messages are typically ambiguous,concern novel events,and impose great potential for misunderstanding.
Q3) ____________________ refers to the messages and information sent from top management down to subordinates.
Q4) List the three formal communication channels found in organizations.
Q5) The ____________________ is an informal,person-to-person communication network of employees that is not officially sanctioned by the organization.
Q6) Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.
A)True
B)False
Q7) Describe the concept of channel richness,specify the richest channel,and explain why it is so rich.
Q8) A poor listener listens to central themes.
A)True
B)False
19
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Chapter 18: Leading Teams
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Sample Questions
Q1) The ____________________ style to handle conflict involves a moderate degree of assertiveness and a moderate degree of cooperation.
Q2) ____________________ negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can,usually at the expense of the other party.
Q3) The ____ the team interacts,the ____ cohesive the team.
A)less,more
B)more,more
C)more,less
D)all of these
E)none of these
Q4) A ____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.
A)Vertical team
B)Command team
C)Special purpose team
D)Task force
E)Functional group
Q5) What are the three key components of the author's definition of a team?
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) Open-book management ties employee rewards to the company's overall success.
A)True
B)False
Q2) It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.
A)True
B)False
Q3) An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.
A)True
B)False
Q4) Which of the following refers to funding activities with borrowed money?
A)ROA
B)Leverage
C)Liquidity
D)Profitability
E)Activity
Q5) ____________________ control uses cultural values,traditions,shared beliefs,and trust to generate compliance with organizational goals.
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Chapter 20: Managing the Value Chain, Web 20, and
E-Business
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Sample Questions
Q1) InfoTech's new computer system,which will be used for inventory management,fits into which component of the company's value chain?
A)Input
B)Products and facilities
C)Structure
D)Control processes
E)Output
Q2) ____ uses electronic tags that can identify and track individual items.
A)Flexible manufacturing system
B)Radio-frequency identification
C)Universal product code system
D)Lean manufacturing system
E)Finished-goods inventory system
Q3) More than one-half of all businesses,today,are service organizations and one-third of the U.S.workforce is employed in services.
A)True
B)False
Q4) _________ is used to analyze data and extract useful insights,patterns,and relationships that might be significant to managers.
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