Introduction to Management Study Guide Questions
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles, roles, and functions of management within organizations. The course explores key topics such as planning, organizing, leading, and controlling, while analyzing the impact of both internal and external factors on managerial decision-making. Students will be introduced to various management theories, leadership styles, and ethical considerations, and will learn how managers adapt to challenges in a dynamic business environment. Through case studies and practical examples, this course equips learners with essential skills for effective management and prepares them for more advanced study in business and organizational leadership.
Recommended Textbook
Essentials of Contemporary Management 6th Edition by Gareth Jones
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14 Chapters
1510 Verified Questions
1510 Flashcards
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Chapter 1: The Management Process Today
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Turnaround management is the creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources and allow it to survive and prosper.
A)True
B)False Answer: True
Q2) Not-for-profit sectors are not affected by global competition.
A)True
B)False Answer: False
Q3) Identifying and selecting appropriate organizational goals and courses of action help managers perform the planning task.
A)True
B)False Answer: True
Q4) The middle managers supervise the supervisors.
A)True
B)False Answer: True
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Chapter 2: Values, Attitudes, Emotions, and Culture: The
Manager As a Person
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108 Verified Questions
108 Flashcards
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Sample
Questions
Q1) Penelope is a manager with Quick Pizza.She is very good at understanding the feelings of her subordinates and takes time out for all of them.She listens to their problems,sympathizes with them,and tries her best to give them solutions regarding the same.From this information,it can be said that Penelope is:
A) an introvert.
B) a pessimist.
C) high on agreeableness.
D) low on conscientiousness.
E) high on ambition.
Answer: C
Q2) Steven is an effective and efficient manager.However,he is quite pessimistic and avoids social interactions.Steven can be classified as an:
A) extravert.
B) individual with a high external locus of control.
C) individual with high self-esteem.
D) introvert.
E) individual who is open to change.
Answer: D
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Chapter 3: Managing Ethics and Diversity
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Dissimilarities among people due to age,gender,race,ethnicity,religion,sexual orientation,socioeconomic background,education,experience,physical appearance,capabilities/disabilities,and any other characteristic that is used to distinguish between people defines ______________.
A) flexibility
B) solidarity
C) universality
D) abstrusity
E) diversity
Answer: E
Q2) Which of the following can be defined as the esteem or standing that individuals or organizations gain when they behave ethically?
A) Trust
B) Reputation
C) Ethics
D) Moral scruples
E) Effectiveness
Answer: B
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Page 5
Chapter 4: Managing in the Global Environment
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Sample Questions
Q1) Which of the following statements accurately defines brand loyalty?
A) It is the repurchase behavior shown by customers due to the absence of viable alternatives.
B) It is the repurchase behavior shown by customers due to the fear of trying a new brand.
C) It is the customers' preference for the products currently in the task environment.
D) It is the perception of customers that some brands are equivalent.
E) It implies that the brand delivers what it promises.
Q2) Since 1948,the decline in tariff barriers achieved among the governments of developed countries fell from over 40 percent to about __________________ percent in 2000,causing a dramatic increase in world trade.
A) 20
B) 14
C) 7
D) 3
E) 0
Q3) In a society,a folkway violation can lead to serious retribution.
A)True
B)False
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Page 6
Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) The classical decision-making model is prescriptive in the sense that it specifies how decisions should be made.
A)True
B)False
Q2) Entrepreneurship encompasses all the decisions involved in planning,organizing,leading,and controlling resources.
A)True
B)False
Q3) Identify the advantages and disadvantages of group decision making.
Q4) Entrepreneurs are likely to be high on the personality trait of openness to experience.
A)True
B)False
Q5) Decision making is programmed when managers need to repeatedly make new judgments about what should be done.
A)True
B)False
Q6) Explain the different ways by which organizations can promote intrapreneurship.
Q7) Define groupthink.Explain a technique that counteracts groupthink.
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Chapter 6: Planning, Strategy, and Competitive Advantage
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112 Flashcards
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Sample Questions
Q1) Explain a SWOT analysis.Describe briefly the steps involved in a SWOT analysis.
Q2) Managers pursuing a focused differentiation strategy serve just one or a few segments of the market and aim to make their organization the most differentiated company serving that segment.
A)True
B)False
Q3) Give the four major reasons why planning is important.
Q4) Firestone Tire and Rubber Company purchases rubber plantations in Africa so that it will have a source of supply for its tire manufacturing plants in Akron,Ohio.This is an example of a ______________ strategy.
A) forward vertical integration
B) global
C) diversification
D) backward vertical integration
E) focused differentiation
Q5) An intermediate-term plan has a time horizon between five and ten years.
A)True
B)False
Q6) List the process of strategy implementation.
Q7) Write a brief note on the different modes of international expansion.
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Chapter 7: Designing Organizational Structure
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106 Flashcards
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Sample Questions
Q1) The nature of an organization's human resources is an important determinant of the organization's structure.
A)True
B)False
Q2) Managers should choose a structure that fits the circumstances affecting their organization the most,according to the __________________ theory.
A) contingency
B) design
C) agency
D) equity
E) expectancy
Q3) A network structure is a series of global strategic alliances that one or several organizations create with suppliers,manufacturers,and/or distributors to produce and market a product.
A)True
B)False
Q4) Too much decentralization has disadvantages for an organization.
A)True
B)False
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Chapter 8: Control, Change, and Entrepreneurship
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Sample Questions
Q1) Calculate the return on investment from the information given below.
Net Income = $18,000;Advertising Expenses = $220,000;Total Liabilities = $120,000;Total Assets = $160,000;Gross Margin = $80,000;Taxes Paid = $2,000
A) 16.67 percent
B) 15 percent
C) 11.25 percent
D) 12.5 percent
E) 50 percent
Q2) The ratio that is computed by dividing the difference between current assets and inventory by current liabilities is the _____________ ratio.
A) inventory turnover
B) days sales outstanding
C) quick
D) current
E) debt-to-assets
Q3) The use of bureaucratic control in an organization typically enhances creativity and learning.
A)True
B)False
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Page 10
Chapter 9: Motivation
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Sample Questions
Q1) Don is intrinsically motivated,so he is motivated by:
A) praise.
B) job security.
C) benefits.
D) vacation time.
E) responsibility.
Q2) Paul sets a goal of completing the design for a new display box for a major customer by the end of the week.He decides to reward himself by playing golf over the weekend if he is able to complete the project on time.This is an example of:
A) self-efficacy.
B) self-reinforcement.
C) contingent reinforcement.
D) vicarious learning.
E) negative reinforcement.
Q3) When people experience overpayment inequity,equity can be restored by perceiving the referent's inputs to be lower or the referent's outcomes to be higher than one originally thought.
A)True
B)False
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Page 11
Chapter 10: Leaders and Leadership
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) A leader who is primarily concerned with ensuring that subordinates perform their work at a high quality level is a(n)______________ type of leader.
A) considerate
B) task-oriented
C) LPC
D) relationship-oriented
E) human relations
Q2) Servant leaders do not share power with followers and strive to ensure that only their individual needs are met.
A)True
B)False
Q3) Because Greg is the assistant manager,he able to give or withhold tangible rewards.Therefore,Greg is able to:
A) delegate choice job assignments.
B) give verbal praise.
C) give a pat on the back.
D) grant respect.
E) take advice from a subordinate on important decisions.
Q4) Do men and women differ in their personal leadership styles? Explain.
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Chapter 11: Effective Team Management
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) A high performing group is most likely the result of ___________.
A) low conformity/high deviance
B) moderate conformity/moderate deviance
C) moderate conformity/low deviance
D) high conformity/low deviance
E) moderate conformity/high deviance
Q2) Discuss how teams and groups contribute to increasing innovation.
Q3) As the size of a group increases,so does the amount of social loafing that is likely to occur.
A)True
B)False
Q4) A new product development team for Fountain Cards Limited includes an artist whose job it is to draw the illustrations that will accompany new cards.This artist is acting according to his/her:
A) virtual role.
B) interest group.
C) group role.
D) wishful thinking.
E) groupthink.
Q5) Discuss how groups and teams relate to responsiveness to customers.
Page 13
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Chapter 12: Building and Managing Human Resources
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108 Flashcards
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Sample Questions
Q1) Tests that measure a job applicant's performance on actual tasks of the job are known as ______________ tests.
A) physical ability
B) paper-and-pencil
C) personality
D) unstructured
E) performance
Q2) The process by which a manager shares performance information with a subordinate and develops a plan for the future development of that subordinate is known as:
A) training.
B) selection.
C) feedback.
D) assessment.
E) control.
Q3) Performance tests measure job applicants' performance on actual job tasks.
A)True
B)False
Q4) What is pay level? What is its impact on an organization?
Q5) Discuss the 360-degree performance appraisal.
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Chapter 13: Communication and Information Technology Management
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105 Flashcards
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Sample Questions
Q1) Supermarket managers who use scanners on the checkout counters to track inventory levels of their products are using a(n)_______________ system.
A) group decision-support
B) artificial intelligence
C) expert
D) operations information
E) transaction-processing
Q2) Communication is,in general,electronically based and has minimal human endeavor.
A)True
B)False
Q3) What are the three factors that managers need to consider when choosing a communication medium for a message?
Q4) In the transmission phase of the communication process,the information that is to be communicated is known as the:
A) encoding.
B) sending.
C) message.
D) reception.
E) encryption.
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Chapter 14: Operations Management: Managing Vital
Operations and Processes
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112 Flashcards
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Sample Questions
Q1) Although buffer stocks of inventory can be expensive to store,they can help an organization when it is affected by shortages of inputs brought about by a disruption among suppliers.
A)True
B)False
Q2) "Labor productivity" is frequently used to compare different organizations in their efficiency.
A)True
B)False
Q3) The fundamental rethinking and radical redesign of business processes is known as "continuous improvement".
A)True
B)False
Q4) Process reengineering can boost efficiency because it eliminates the time devoted to activities that do not add value.
A)True
B)False
Q5) Illustrate what most customers prefer.
Q6) Describe a just-in-time (JIT)inventory system.
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