Introduction to Management
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Course Introduction
Introduction to Management provides students with a foundational understanding of the key principles, functions, and roles of management within organizations. The course explores essential topics such as planning, organizing, leading, and controlling, as well as the evolution of management thought, decision-making processes, and ethical considerations. Through real-world examples and case studies, students will learn about organizational structures, strategic management, motivation, leadership styles, communication, and the challenges faced by managers in todays dynamic business environment. This course equips students with the basic knowledge and skills necessary to effectively manage teams and resources, laying the groundwork for further studies in business and management.
Recommended Textbook Management 9th Edition by Richard L. Daft
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Chapter 1: Innovative Management for Turbulent Times
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Sample Questions
Q1) Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.
A)True
B)False
Answer: False
Q2) Antonio is head of the advertising department at Terrific Tortillas, Inc. He can be described as a general manager.
A)True
B)False
Answer: False
Q3) ____ is the understanding of and proficiency in the performance of specific tasks.
A) Human skill
B) Conceptual skill
C) Interpersonal skill
D) Technical skill
E) Leadership skill
Answer: D
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) Which of the following would be classified as an output for Coca-Cola, Inc.?
A) Soda
B) Profits
C) Employee satisfaction
D) All of these
E) None of these
Answer: D
Q2) Mary Parker Follett contributed to which field?
A) Administrative principles approach to management
B) Scientific management approach
C) Total quality management approach
D) Quantitative approach to management
E) Systems approach to management
Answer: A
Q3) During difficult times, managers look for ideas to help them cope with environmental turbulence and keep their organizations vital.
A)True
B)False
Answer: True
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) The set of key values, beliefs, and norms, that are shared by members of an organization are combined to create the symbols of an organization.
A)True
B)False
Answer: False
Q2) A(n) ____________________ defines and uses signals and symbols to influence corporate culture.
Answer: cultural leader
Q3) The deeds of ____________________ are extraordinary, but not so extraordinary that other employees cannot perform the same deeds.
Answer: heroes
Q4) Define the organizational task environment. List the four things this environment includes that could influence an organization.
Answer: The external organizational environment is all elements that exist outside the organization's boundaries that have the potential to affect the organization. The environment includes: competitors, resources, technology, and economic conditions.
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) MNCs that are truly world-oriented and favor no specific country are considered
Q2) ____________________ means engaging in the international division of labor so that manufacturing can be done in countries with the cheapest sources of labor and supplies.
Q3) Which of the following companies place an emphasis on their home countries?
A) Polycentric
B) Geocentric
C) Ethnocentric
D) Global
E) Regiocentric
Q4) A Greenfield venture is an entry strategy in which the organization is involved in managing its production facilities in a foreign country.
A)True
B)False
Q5) List the four stages of globalization.
Q6) In Japan, workers are motivated to satisfy the company.
A)True
B)False
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) ____ refers to the concept that different treatment of people should not be based on arbitrary characteristics.
A) Procedural justice
B) Compensatory justice
C) Distributive justice
D) Organizational justice
E) Moral-justice
Q2) Many stakeholders are requiring organizations to report the triple bottom line, which refers to ____, ____, and ____.
A) economic, social, environmental
B) economic, environmental, ethical
C) environmental, social, ethical
D) social, economic, ethical
E) ethical, environmental, legitimate
Q3) Level 3 of the Personal Moral Development model is Conventional.
A)True
B)False
Q4) List and define the criteria of corporate social responsibility.
Q5) Most managers operate at the ____________________ level.
Q6) List and define the stages of moral development.
Page 7
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Chapter 6: Managerial Planning and Goal Setting
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Sample Questions
Q1) ____________________ are groups of planning specialists who report directly to the CEO or president of a company.
Q2) Which of these is true about single-use plans?
A) They are developed to achieve a set of goals that are unlikely to be repeated in the future.
B) They are used to provide guidance for tasks performed repeatedly within the organization.
C) They define plans that define company responses to specific situations, such as emergencies or setbacks.
D) They are most important in the organizations.
E) None of these.
Q3) List and define the four major activities that must occur in order for management by objectives (MBO) to succeed.
Q4) In centralized planning, managers work with planning experts to develop their own goals and plans.
A)True B)False
Q5) List the four major activities that must occur in order for MBO to succeed.
Q6) What are the three stages of crisis management?
Page 8
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Chapter 7: Strategy Formulation and Implementation
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Sample Questions
Q1) To encourage employees to find ways to cut costs, and thus achieve their strategic goal of overall cost leadership, Delta Dreamforce introduced a pay-for-performance system. This is an example of which of the dimensions used for implementing strategy?
A) Information and control systems
B) Human resources
C) Leadership
D) Structural design
E) SWOT.
Q2) The export strategy treats the world as a single global market.
A)True
B)False
Q3) Briefly discuss Porter's three competitive strategies.
Q4) A multidomestic strategy standardizes global products/advertising strategies.
A)True
B)False
Q5) Corporate-level strategy pertains to the organization as a whole.
A)True
B)False
Q6) Name and describe the three types of global strategies.
Page 9
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Chapter 8: Managerial Decision Making
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Sample Questions
Q1) ____________________ decisions involve situations that have occurred often enough to enable decision rules to be developed and applied in the future.
Q2) ____ is by far the most difficult situation for a decision-maker.
A) Certainty
B) Risk
C) Uncertainty
D) Ambiguity
E) Brainstorming
Q3) In many respects, the ____________________ model represents an "ideal" model decision-making and can't usually be attained by real people in real organizations.
Q4) Which approach defines how a decision-maker should make decisions?
A) normative
B) scientific
C) descriptive
D) reflective
E) humanistic
Q5) Managers need to take a balanced approach for effective decision making.
A)True
B)False
10
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) The flip side of the authority coin is responsibility.
A)True
B)False
Q2) Flexible authority expectations typically would fit with horizontal organizing, such as managing teams, projects, and reengineering.
A)True
B)False
Q3) The functional structure is appropriate when the primary goal is innovation and flexibility.
A)True
B)False
Q4) Quick response to external changes is an advantage of vertical functional structure.
A)True
B)False
Q5) The divisional structure encourages decentralization.
A)True
B)False
Q6) The visual representation of an organization's structure is called the ____________________.
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Chapter 10: Managing Change and Innovation
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Sample Questions
Q1) A new-venture fund provides resources from which individuals and groups can draw to develop new ideas, products, or businesses.
A)True
B)False
Q2) An OD specialist who contracts with an organization to facilitate change is called a(n) ____________________.
Q3) The disparity between existing and desired performance levels is the performance gap.
A)True
B)False
Q4) You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. He is exhibiting what obstacle to change?
A) Different assessment and goals
B) Uncertainty about the future
C) A lack of trust
D) All of these
E) Uncertainty about the future and a lack of trust only
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Chapter 11: Managing Human Resources
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Q1) The set of activities that are undertaken to attract, develop and maintain an effective work force refers to human resource management.
A)True B)False
Q2) An exit interview is an interview conducted with departing employees to determine the reasons for their termination.
A)True B)False
Q3) All of the following is a selection device used for assessing applicant qualifications EXCEPT
A) application form.
B) interview.
C) employment test.
D) assessment center.
E) drug usage test.
Q4) One of the fastest-growing approaches to recruiting today is the use of the Internet, called E-cruiting.
A)True B)False
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Chapter 12: Managing Diversity
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Sample Questions
Q1) The average worker, today, is ____ than ever.
A) more likely to be married
B) younger
C) older
D) more likely to be male
E) uneducated
Q2) Homogeneous top management teams tend to be broadminded in their perspectives.
A)True
B)False
Q3) Birmingham Boardwalk, Inc. uses a(n) ____ program to provide minorities and women with direct training and inside information on the norms and expectations of the organization.
A) sponsoring
B) mentoring
C) expatriate
D) delegate
E) advisory
Q4) By 2050, 50 percent of the entrants into the workforce will likely be women.
A)True
B)False
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Chapter 13: Dynamics of Behavior in Organizations
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Sample Questions
Q1) Attribution is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information.
A)True
B)False
Q2) ____________________ is the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain.
Q3) Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity. According to the Big Five personality factors, these qualities describe her openness to experience.
A)True
B)False
Q4) Work behavior that goes beyond job requirements and contributes as needed to the organization's success, refers to organizational achievement.
A)True
B)False
Q5) ____________________ is an interdisciplinary field dedicated to the study of human attitudes, behavior, and performance in organizations.
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Chapter 14: Leadership
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Sample Questions
Q1) Influence is the effect a person's actions have on the attitudes, values, beliefs, or behavior of others.
A)True
B)False
Q2) Power resulting from a leader's special knowledge or skill regarding the tasks performed by followers is referred to as ____________________.
Q3) The contingency approach links the leader's behavioral style with the task readiness of subordinates.
A)True
B)False
Q4) Hersey and Blanchard are responsible for which theory?
A) Theory of leadership
B) ERG Theory
C) Situational theory
D) Contingency theory
E) Leadership
Q5) Power that stems from the authority to punish or recommend punishment is called ____________________.
Q6) Differentiate between a substitute and a neutralizer.
Page 16
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Chapter 15: Motivating Employees
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Sample Questions
Q1) Many companies are finding that creating a humane work environment that allows people to achieve a balance between work and personal life is also a great high-level motivator.
A)True
B)False
Q2) ____________________ involves whether successful performance will lead to the desired outcome.
Q3) Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level is low. Abbi agrees, but is unwilling to work harder until the company changes the types of reward it offers its employees. Which of the following is low for Abbi?
A) E -> P expectancy
B) O -> P expectancy
C) Valence
D) Motivators
E) O -> E indicators
Q4) ____________________ pursues task efficiency by reducing the number of tasks one person must do.
Q5) Explain employee growth-need strength and its relationship to the job characteristics model.
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Chapter 16: Managing Communication
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Sample Questions
Q1) Downward communication is usually used to communicate information about all of the following EXCEPT
A) indoctrination.
B) procedures.
C) performance feedback.
D) suggestions for improvement.
E) implementation of goals.
Q2) To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.
Q3) A centralized network is one in which
A) team members are free to interact with any of the team members.
B) team members communicate through one individual to make decisions.
C) team members communicate with an assigned partner.
D) team members work independently and there is no need for communication.
E) none of these.
Q4) Formal ____________________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.
Q5) What is downward communication and what are five topics generally included with downward communication?
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Chapter 17: Leading Teams
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Q1) The socioemotional role is ____________________ on the dimension of member task behavior and ____________________ on the dimension of member social behavior.
Q2) It is important for managers to remember that effective teams must have people in either task specialist and socioemotional roles.
A)True
B)False
Q3) Which of the following is a standard of conduct that is shared by team members and guides their behavior?
A) Leadership
B) Cohesiveness
C) Norm
D) Attitude
E) None of these
Q4) One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.
A)True
B)False
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Chapter 18: Managing Quality and Performance
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Sample Questions
Q1) Benchmarking is the age-old practice of allowing the artisan to sign his name to the finished product.
A)True B)False
Q2) Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.
A)True B)False
Q3) Open-book management ties employee rewards to the company's overall success. A)True B)False
Q4) Liabilities are the firm's debts, both current and long-term. A)True B)False
Q5) The continuous process of measuring products, services, and practices against major competitors or industry leaders is called ____________________.
Q6) Describe the difference between a balance sheet and an income statement.
Q7) In a TQM program, what is benchmarking?
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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Q1) ____________________ manufacturing is a manufacturing process using highly trained employees at every stage of the production process to cut waste and improve quality.
Q2) Although information technology enhances collaborations within the organization, it has yet to be successful in enhancing collaborations between the organizations and external constituencies such as customers and suppliers.
A)True
B)False
Q3) An e-supply chain creates seamless, integrated link that stretches from customers to suppliers by establishing electronic linkages between the organization and these external partners for sharing and exchange of data.
A)True
B)False
Q4) ____________________ systems are designed to reduce the level of an organization's inventory to zero.
Q5) A Web log that allows individuals to post opinions and ideas refers to social networking.
A)True
B)False
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Chapter 20: Managing Small Business Start-Ups
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Q1) ____________________ is the psychological characteristic that allows a person to be untroubled by disorder and uncertainty.
Q2) Which of these is true about the business incubator?
A) It gives up control since every business is run the same way.
B) It provides shared office space, management support services, and management advice.
C) It develops an international business.
D) It provides an established name and advertising.
E) All of these.
Q3) One of the first characteristics or points of a successful business plan is
A) a profile of potential customers and market needs.
B) demonstrate a clear, compelling vision that creates an air of excitement.
C) the key ingredient of the business that will attract million of customers.
D) the entrepreneur's background and role in the company.
E) essential information about funding received so far.
Q4) A(n) ____________________ is a group of companies or individuals that invests money in new or expanding businesses for ownership and potential profits.
Q5) ____________________ financing consists of funds that are invested in exchange for ownership in the company.
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