Introduction to Management Solved
Exam Questions
Course Introduction
Introduction to Management provides students with a foundational understanding of key management principles, practices, and functions within modern organizations. The course explores essential topics such as planning, organizing, leading, and controlling, while emphasizing the roles and responsibilities of managers at various levels. Through real-world case studies and interactive activities, students analyze effective decision-making, strategy development, leadership styles, communication, motivation, and team dynamics, preparing them for further study and professional success in management-related fields.
Recommended Textbook
Essentials of Contemporary Management 5th Edition by Gareth Jones
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14 Chapters
1506 Verified Questions
1506 Flashcards
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Page 2
Chapter 1: The Management Process Today
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A self-managed team refers to a group of employees who assume collective responsibility for organizing,controlling,and supervising their own work activities.
A)True
B)False
Answer: True
Q2) High efficiency/high effectiveness situations:
A) arise when managers choose the wrong goals to pursue and make poor use of resources.
B) result in the production of a low-quality product that customers do not want.
C) result in the production of a product that customers want at a quality and price that they can afford.
D) result in the production of a product that customers want, but that is too expensive for them to buy.
E) arise when managers choose inappropriate goals, but make good use of resources to pursue these goals.
Answer: C
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3
Chapter 2: Values, Attitudes, Emotions, and Culture: The Manager As a Person
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) The effectiveness of managers is determined by a complex interaction between the characteristics of managers and the nature of the job and organization in which they are working.
A)True
B)False
Answer: True
Q2) The attraction-selection-attrition framework suggests that employees who are dissimilar in personality from that of the founders are more likely to leave the organization over time.
A)True
B)False
Answer: True
Q3) The terminal and instrumental values that are guiding principles in an individual's life are known as norms.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Managing Ethics and Diversity
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) A female subordinate is offended by posters in her supervisor's office that are degrading to women.She avoids going into the office,even when she has a work-related question.Her supervisor has exhibited:
A) the similar-to-me effect.
B) the glass ceiling.
C) the salience effect.
D) quid pro quo sexual harassment.
E) a hostile work environment.
Answer: E
Q2) An organization's code of ethics is shaped by the ethics of the top managers of the organization.
A)True
B)False
Answer: True
Q3) "Moral scruples" are thoughts and feelings that tell a person what is right or wrong.
A)True
B)False
Answer: True
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Chapter 4: Managing in the Global Environment
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) A shift in the age distribution of the population of the United States is an example of a sociocultural force that affects organizations in the United States.
A)True
B)False
Q2) The _____ environment is the set of forces and conditions that originate with global suppliers,distributors,customers,and competitors; these forces and conditions affect an organization's ability to obtain inputs and dispose of its outputs.
A) demographic
B) legal
C) task
D) societal
E) general
Q3) Most profit-oriented organizations are threatened during economic downturns,but not-for-profit organizations tend to flourish.
A)True
B)False
Q4) Discuss the results of globalization.
Q5) List and explain the principal forms of capital flow between countries.
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Page 6
Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) The pattern of faulty and biased decision making that occurs in groups whose members strive for argument at the expense of good decision making is called:
A) brainstorming.
B) groupthink.
C) devil's advocacy.
D) bounded rationality.
E) satisficing.
Q2) Explain the different ways by which organizations can promote intrapreneurship.
Q3) Most day-to-day decisions in business are nonprogrammed decisions.
A)True
B)False
Q4) Groupthink is an advantage for groups.
A)True
B)False
Q5) Delphi technique is a written approach to creative problem solving.
A)True
B)False
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Q6) Researchers have identified a six-step model that can be used by managers who are faced with an important decision.Discuss any two of these steps.
Chapter 6: Planning, Strategy, and Competitive Advantage
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Franchising is pursued primarily by manufacturing companies.
A)True
B)False
Q2) When Electrix Ltd.sells its TVs and VCRs using the same basic marketing approach in various countries,it is pursuing which of the following strategies?
A) Multidomestic strategy
B) Focused low-cost strategy
C) Global strategy
D) Vertical integration
E) Differentiation strategy
Q3) Managers of Matrix Ltd.attempted to give the organization a competitive advantage by driving the production costs to as low a level as possible.We can say that the organization is pursuing a differentiation strategy.
A)True
B)False
Q4) A rule is a general guide to action within an organization.
A)True
B)False
Q5) Give the four major reasons why planning is important.
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Chapter 7: Designing Organizational Structure
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Sample Questions
Q1) Organizational design reflects the organization's mission statement irrespective of the situation.
A)True
B)False
Q2) When managers group workers both by function and by product within the same structure,they are said to be following the matrix structure.
A)True
B)False
Q3) The ability of managers to use outside suppliers and manufacturers to produce goods and services,has led many researchers and consultants to popularize the idea of a boundaryless organization.
A)True
B)False
Q4) The more nonroutine the technology an organization uses,the easier it is for managers to control and regulate the technology.
A)True
B)False
Q5) Describe the matrix structure and the concept of the "two-boss employees."
Q6) Define job enlargement.What is its significance in an organization?
Page 9
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Chapter 8: Control, Change, and Entrepreneurship
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which of the following leads to values and norms that fail to motivate or inspire employees,which eventually leads to stagnation and often failure over time?
A) Adaptive culture
B) Mercenary culture
C) Inert culture
D) Communal culture
E) Bureaucratic culture
Q2) The process by which managers monitor and regulate the organization in order to determine if the organization is operating efficiently and effectively is known as planning.
A)True
B)False
Q3) At the output stage,managers use feedforward control to provide information about customers' reactions to goods.
A)True
B)False
Q4) Standard operating procedures are mechanisms for clan control.
A)True
B)False
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Page 10
Chapter 9: Motivation
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Sample Questions
Q1) Discuss the pros and cons of using punishment.If managers use punishment,how should they minimize the negative side effects?
Q2) Austin was often late to work,despite his manager,Ben,warning him against it several times.As a last resort,Ben reduced Austin's salary in proportion to the hours he missed at work by being late.It turned out to be the right thing to do as Austin was never late to work after the incident.Which of the following best explains this scenario?
A) Instrumentality
B) Valence
C) Positive reinforcement
D) Negative reinforcement
E) Vicarious learning
Q3) Effort refers to whether an employee keeps trying or gives up,when faced with obstacles in an organization.
A)True
B)False
Q4) Explain how an employee can be intrinsically motivated,extrinsically motivated,or both,depending on the factors in his/her job situation.Give one example of an employee who exhibits each of these three possible work situations.
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Chapter 10: Leaders and Leadership
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104 Flashcards
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Sample Questions
Q1) Explain how the concept of "empowerment" can make a leader even more effective in dealing with subordinates.
Q2) Managers who appear to be quiet and earnest cannot be charismatic.
A)True
B)False
Q3) When a manager goes out of his/her way to give subordinates opportunities to increase their skills and capabilities,he/she is engaging in:
A) initiating structure.
B) developmental consideration.
C) charisma.
D) intellectual stimulation.
E) expert power.
Q4) According to Fiedler,the extent to which subordinates trust and are loyal to their superior is known as:
A) empowerment relations.
B) task-oriented relations.
C) leader-member relations.
D) initiating structure relations.
E) position power relations.
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Chapter 11: Effective Team Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Shared guidelines or rules of behavior that most group members follow are called:
A) sequential task interdependence rules.
B) group roles.
C) group norms.
D) group polarization.
E) groupthink.
Q2) Groups that managers form to achieve organizational goals are known as formal groups.
A)True
B)False
Q3) Large groups have better communication and coordination of activities than do small groups.
A)True
B)False
Q4) While forming a group,the primary job of a manager is to make sure the team is given responsibility and authority.
A)True
B)False
Q5) Write a note on command groups and self-managed work teams.
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Chapter 12: Building and Managing Human Resources
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) A manager's evaluation of a subordinate's work that occurs twice a year and is based on measures of performance dimensions of that subordinate's job is known as a(n)_____ appraisal.
A) informal
B) subjective
C) trait
D) formal
E) 360-degree
Q2) A manager attempting to select a test for a job applicant that will be a good predictor of the applicant's performance on the job if hired should be primarily concerned with the _____ of the test.
A) validity
B) stability
C) reliability
D) compatibility
E) consistency
Q3) Write a note on the components of performance appraisal and feedback,and pay and benefits to the employees.
Q4) What is "collective bargaining"?
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Chapter 13: Communication and Information Technology Management
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Sample Questions
Q1) Discuss the advantages of face-to-face communication.Is it always the best medium of communication?
Q2) A "company newsletter" is an example of which of the following types of communication?
A) Personal written communication
B) Impersonal written communication
C) Fax
D) Intranet
E) A memo
Q3) Jane,the receptionist at Invest Right,e-mails Linda,her boss,informing her about the appointments Linda needs to attend to on a particular day.In the communication process,which of the following would best describe the e-mail?
A) Sender
B) Noise
C) Feedback
D) Receiver
E) Medium
Q4) Distinguish between transaction processing systems and operations information systems.
Page 15
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Chapter 14: Operations Management: Managing Vital
Operations and Processes
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) The management of any aspect of production that transforms inputs into finished outputs is known as:
A) total quality management.
B) supply chain management.
C) operations management.
D) reengineering management.
E) strategic management.
Q2) All of the following are problems associated with total factor productivity EXCEPT:
A) it is a useful tool to measure efficiency.
B) managers find the calculation complex.
C) it converts all factors into dollar factors.
D) it does not consider the exact contribution of an input to an output.
E) each input is typically measured in different units.
Q3) Labor productivity is calculated by:
A) outputs/direct labor.
B) outputs minus direct labor.
C) inputs/direct labor.
D) outputs x direct labor/inputs.
E) direct labor/outputs.
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