Introduction to Management Review Questions
Course Introduction
Introduction to Management provides students with an overview of essential management concepts, theories, and practices that are critical to both organizational success and effective leadership. The course covers fundamental topics such as planning, organizing, leading, and controlling within different types of organizations. Students will explore the roles and responsibilities of managers, the principles of decision-making, motivation, communication, and team dynamics. Through real-world case studies and interactive activities, students will develop a foundational understanding of how managers operate in dynamic business environments and learn how to apply management techniques to address common challenges in the workplace.
Recommended Textbook
Management 10th Edition by Warren R. Plunkett
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16 Chapters
1675 Verified Questions
1675 Flashcards
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Page 2
Chapter 1: Management: An Overview
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) Top managers develop objectives to implement middle management goals.
A)True
B)False
Answer: False
Q2) The chief executive officer (CEO)and his,her or their immediate subordinates,usually called vice presidents,are usually referred to as:
A)middle management.
B)top management.
C)board of directors.
D)stockholders.
Answer: B
Q3) An example of a decisional role held by managers is a resource allocator.
A)True
B)False
Answer: True
Q4) Planning,organizing,monitoring,negotiating,and controlling are the five management functions.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Management Thought: Past and Present
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) The first management theory that gave specific attention and concern to Employees was the ____________ school.
A)classical scientific
B)classical administrative
C)behavioral
D)quantitative
Answer: C
Q2) Changes in an organizational system usually do not effect other subsystems or components of that organization.
A)True
B)False
Answer: False
Q3) The flow of information and how organizations should efficiently be operated was emphasized by the ____________ school of thought.
A)classical administrative
B)systems
C)behavioral
D)contingency
Answer: A
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Page 4
Chapter 3: The Managers Environment
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73 Flashcards
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Sample Questions
Q1) The forces that create challenges,risks,opportunities,and changes for every organization are called:
A)indirectly interactive.
B)natural.
C)sociocultural.
D)environmental.
Answer: D
Q2) Recent trends in supplier practices continue to emerge to include the following <b>except</b>:
A)increased use of outside suppliers.
B)develop close alliances with outside suppliers.
C)increased alliances with fewer,more dependable suppliers.
D)decrease of partnership because of increased control.
Answer: D
Q3) Boundary spanners look for developments that do not influence plans,forecasts,decisions,and organizations.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Planning and Strategy
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) The three levels of strategies are corporate,business,and ____________.
A)functional
B)institutional
C)situational
D)operational
Q2) Planning is critical to the success of few organizations.
A)True
B)False
Q3) If Taco Bell fast-food restaurants decided to start offering hamburgers on their menu,this decision would be considered a ____________.
A)reactor strategy
B)corporate-level strategy
C)functional-level strategy
D)retrenchment strategy
Q4) The mission statement should provide answers to why an organization exists.
A)True
B)False
Q5) There are very few barriers to planning.
A)True
B)False
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Chapter 5: Managements Commitments to Quality and Productivity
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Statistical process control (SPC)is the use of tools and methods to determine if a process is in control (____________)or out of control (____________).
A)operating;not operating
B)qualified;quantified
C)predictable;unpredictable
D)acceptable;unacceptable
Q2) process improvement team
A)projects that uncover information useful to create a variety of new materials, processes and products
B)the use of statistical tools and methods to determine quality
C)How are we doing? and What are the problems?
D)employees think and act like owners
E)a total strategy for continually improving throughout the entire organization
F)their purpose is to make a process better
G)a cross-functional team to assess the progress toward goals
H)determines if a process is predictable or unpredictable
Q3) The best of the competing products becomes a benchmark.
A)True
B)False
Page 7
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Chapter 6: Making Decisions
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Brainstorming allows for and encourages group members to address
A)alternatives
B)decisions
C)evaluations
D)criticisms
Q2) Complex,high uncertainty problems should be addressed informally.
A)True
B)False
Q3) Which of the following would be viewed as an unlimited factor for developing alternatives?
A)respecting rules
B)developing programs
C)honoring policies
D)applying thought
Q4) An expression used by low-budget auto racers,"run what you brung," would be essentially an act of satisficing race preparations.
A)True
B)False
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Chapter 7: Organizing Principles
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) staff department
A)a manager's ability to exert influence
B)the official organizational structure
C)the establishment of one authority figure for each task
D)the department with authority to help, assist, guide, and serve
E)George Washington's reply, "I can not tell a lie, I did chop down the cherry tree."
F)the department associated with the core of work
G)Tom reports to Mary, Mary reports to John, John reports...
H)first-line supervisors making important organizational decisions
I)a total of seven subordinates report to the department chairperson
J)various departments dispersed throughout the city, state, or nation
Q2) The solid lines diagrammed on an organizational chart typically indicate responsibilities.
A)True
B)False
Q3) Generally speaking,the fewer decisions made at lower levels,the more decentralized the organization.
A)True
B)False
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Page 9
Chapter 8: Organizational Design, Culture, and Change
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) social media
A)a plan focusing upon anticipation of potential changes
B)comprised of opposing forces
C)a thorough analysis of problems followed by long-term solutions
D)I can rely on you...and you can rely on me!
E)an organization subset of shared values, norms, and beliefs
F)crisis, spontaneous management
G)the actuator of change
H)melt it down, change it, and refreeze it
I)an alteration in the work environment
J)the ability to blend the new into the old in attempt to improve
K)the total system of shared beliefs, values, and norms that make up the socialization of employees
L)happens overnight
M)it takes a long time to occur
N)small batch technology
O)a set of online technologies enabling collaboration
Q2) Ironically,most organizations with uncommon elements are very similar.
A)True
B)False
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Page 10
Chapter 9: Management Ethics and Social Responsibility
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) The notion that individuals and organizations have certain obligations,in addition to their business interests,to protect and benefit others and to avoid actions that could harm them is called social responsibility.
A)True
B)False
Q2) Ethics,a branch of philosophy,is primarily concerned with human ____________ and ________.
A)wealth;fame
B)ideas;history
C)possessions;religion
D)values;conduct
Q3) An ethical dilemma is defined as a situation that arises when all courses of action are judged to be unethical.
A)True
B)False
Q4) If a company places too much value on results,managers tend to avoid concern for the means employed by subordinates to achieve those results.
A)True
B)False
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Chapter 10: Staffing the Workforce
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Medical tests of a person's genetic makeup cannot identify his or her predisposition to diseases like heart disease and certain types of cancer.
A)True
B)False
Q2) The Mandatory Retirement Act of 1987 prohibits discrimination on the basis of physical or mental handicap.
A)True
B)False
Q3) All of the following would be considered sources for personnel recruitment<b>except</b> ____________.
A)the employed
B)the unemployed
C)potential leased employees
D)the unemployed not seeking employment
Q4) The most valued organizational asset or resource is ____________.
A)cash
B)accounts receivable
C)sales volume
D)people
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Chapter 11: Communication: Interpersonal and Organizational
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The most common form of managerial communication is written.
A)True
B)False
Q2) interpersonal communication
A)organizational rumors, gossip and half- truths
B)useful processed data
C)the transfer of information and understanding between people
D)electronic links between machines and people
E)communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author
Q3) A strict organization chain of command encourages horizontal communication.
A)True
B)False
Q4) Communication is merely the transmission of information.
A)True
B)False
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Chapter 12: Human Motivation
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) According to Herzberg,money is a motivator.
A)True
B)False
Q2) Assigning more tasks is an important foundation to job enrichment.
A)True
B)False
Q3) Herzberg's hygiene factors in the workplace include:
A)the worker's job security.
B)achievement within the workplace.
C)an individual's responsibility.
D)the possibility of advancement or growth.
Q4) Compliments from managers satisfy the social needs of employees.
A)True
B)False
Q5) Motivation is a(n)____________ trait of humans.
A)automatic
B)behavioral
C)physical
D)mechanical
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Chapter 13: Leadership
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76 Flashcards
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Sample Questions
Q1) Successful leaders have a common set of leadership traits.
A)True
B)False
Q2) leadership style
A)the power to sway people's view
B)authority derived from and granted by the formal organization
C)charismatic power
D)the perceived managerial approaches and behaviors used to influence others
E)"I'm calling the shots" is an example
F)a leader who emphasizes worker needs
G)Fiedler's
H)leadership through group sharing
I)influence by abilities, knowledge, and experience
J)"hands-off" leadership
K)the state of influencing others
L)a subordinate matures through this
M)concerns for people and production
N)a motivational journey of personal and organizational perceptions
O)concerns how leaders manage social relationships
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Page 15
Chapter 14: Team Management and Conflict
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95 Flashcards
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Sample Questions
Q1) Formal vertical organizational teams are also known as ____________ teams.
A)hierarchy
B)upright
C)coordinated effort
D)command or functional
Q2) The smoothing technique for resolving conflict is a relatively easy method of resolving real issues.
A)True
B)False
Q3) One person can comprise a team.
A)True
B)False
Q4) Product development teams improve existing products.
A)True
B)False
Q5) One advantage of using teams is free riders.
A)True
B)False
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Chapter 15: Information Management Systems
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) The decision support system (DSS)that stores the knowledge of a group of authorities for access by nonexperts faced with the need to make topic-related decisions is the __________ system.
A)collective authority
B)end-user
C)expert
D)group decision support
Q2) Photoshop,Quicken,and Outlook are all application programs.
A)True
B)False
Q3) A DSS is a decision maker.
A)True
B)False
Q4) Each unit of a decentralized computerized information system (CIS)is called a(n):
A)expert area.
B)information system.
C)support department.
D)data center.
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Chapter 16: Control: Purpose, Process, and Techniques
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Controlling establishes performance standards that are used to measure progress toward goals.
A)True
B)False
Q2) If managers want to design controls that will be accepted they should:
A)create easy to follow procedures
B)let employees "ease into it"
C)involve employees in the creation process
D)reward employees for understanding the control mechanisms
Q3) Often an employee can follow ____________ when they must take corrective action to prevent further defects.
A)quality manuals
B)leadership influence
C)policies and procedures
D)QA
Q4) A ratio expresses the relationship between numbers.
A)True
B)False
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