Introduction to Management Question Bank
Course Introduction
Introduction to Management provides a comprehensive overview of the essential principles, functions, and practices of management within organizations. The course explores key topics such as planning, organizing, leading, and controlling, as well as the roles and responsibilities of managers in dynamic business environments. Students will examine foundational management theories, decision-making processes, organizational structures, and the impact of ethical and social considerations on managerial activities. Through case studies and real-world examples, the course equips students with the knowledge and skills needed to understand and apply effective management practices in various organizational settings.
Recommended Textbook
Exploring Management 4th Edition by
John R. Schermerhorn
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18 Chapters
1479 Verified Questions
1479 Flashcards
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Page 2
Chapter 1: Managers and the Management Process
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/36155
Sample Questions
Q1) Name the three types of skills that managers need and define each of them. Answer: The skills that managers need are conceptual,human and technical.Conceptual skills include analytical decision making and integrative problem solving.Human skills are interpersonal skills and include the ability to communicate and work well with others.Technical skills are the professional skills necessary to effectively and efficiently perform a task.
Q2) Today,managers are more often seen as __________ rather than as order-givers. Answer: coordinators or coaches
Q3) In the traditional organization,accountability flows downward.
A)True
B)False
Answer: False
Q4) Of the following,which is <b>NOT</b> one of the six "must have" managerial skills?
A) Self-management
B) Critical thinking
C) Professionalism
D) Expressiveness
Answer: D
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3
Chapter 2: Management Learning
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82 Flashcards
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Sample Questions
Q1) Bert and John Jacobs,co-founders of the company Life is Good,suggests that the message of the "Life is Good" brand is to:
A) strive for perfectionism.
B) decide to be happy today.
C) be always on the lookout for that special person.
D) strive for a big promotion.
Answer: B
Q2) Chris Argyris' beliefs,as presented in his book Personality and Organization,are in disagreement with __________.
A) Theory Y
B) the Hawthorne studies
C) the Maslow's hierarchy of needs theory
D) the management practices found in traditional organizations
Answer: D
Q3) Scientific management is associated with the management scholar __________.
Answer: Frederick Taylor
Q4) Managing with an organization-wide commitment to continuous improvement,product quality,and customer needs is called __________.
Answer: total quality management
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Chapter 3: Ethics and Social Responsibility
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) __________ justice focuses on the fairness of exchanges or transactions.
Answer: Commutative
Q2) Someone in the __________ stage of moral development is likely to make decisions based on social norms,meeting the expectations of others,and living up to agreed-upon obligations.
A) preconventional
B) conventional
C) postconventional
D) pastconventional
Answer: B
Q3) A(n)__________ manager fails to consider ethics.
A) moral
B) amoral
C) immoral
D) Theory X
Answer: B
Q4) __________ is the belief that there are universal values that apply to all people.
Answer: Moral absolutism
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Page 5
Chapter 4: Managers As Decision Makers
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82 Flashcards
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Sample Questions
Q1) The three types of decision making environments are:
A) good, neutral, and bad.
B) certain, risk, and uncertain.
C) absolute, not sure, and no idea.
D) certain, not sure, and risk.
Q2) The problem in a "crisis" situation is not just that it is often unexpected,but that it must be handled quickly in order to avoid a disaster.
A)True
B)False
Q3) A decision that chooses the first satisfactory alternative that is presented is called a(n)__________ decision.
A) OK
B) reasonable
C) satisficing
D) classical
Q4) Step one in the decision-making process is where the problem or opportunity is identified and defined.
A)True
B)False
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Chapter 5: Plans and Planning Techniques
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83 Flashcards
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Sample Questions
Q1) Which of these refers to the process of developing alternative plans,in anticipation of having problems with implementing the existing plan?
A) Contingency planning
B) Forecasting
C) Scenario planning
D) Budgeting
Q2) What are the four functions of management? Describe each of them.
Q3) Plans that usually cover three years or more are called __________.
A) medium
B) operational
C) short-range
D) long-range
Q4) Involving others,particularly those who implement the plan in the planning process is called __________.
A) groupthink
B) marketing research
C) participatory planning
D) selecting alternatives
Q5) Define the difference between a policy and a procedure.
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Chapter 6: Controls and Control Systems
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) If you follow-up with clients to see what they thought of the service level that you provided,you are using a(n)__________ type of control.
Q2) Informal standards like "we did our best" or "everyone seemed to like it" are very effective as a basis for control adjustments. A)True B)False
Q3) The ability to generate cash to pay bills is known as __________. A) liquidity B) leverage C) asset management D) profitability
Q4) The major objective in an "after-action" report is to affix blame. A)True B)False
Q5) Influencing behavior through norms and expectations set by the corporate culture is called _________ control.
Q6) __________ control is essentially the influence of market competition on the behavior of organizations and their members.
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Chapter 7: Strategy and Strategic Management
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) A strategic position within an industry relying upon low cost for a market segment would be called a:
A) focused price leadership strategy.
B) focused differentiation strategy.
C) focused cost leadership strategy.
D) differentiation strategy.
Q2) A special strength,which a company has,that gives it a competitive advantage is called a(n)__________.
A) unfair advantage
B) differential strategy
C) core competency
D) differential advantage
Q3) Strategic management consists of strategy __________ and __________.
A) action; implementation
B) implementation; direction
C) formulation; implementation
D) formulation; review
Q4) Porter's Model of Industry Attractiveness includes four competitive forces.
A)True
B)False
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Chapter 8: Organization Structure and Design
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84 Flashcards
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Sample Questions
Q1) The set of unofficial relationships among an organization's members is called a(n)__________ structure.
A) informal
B) planned
C) formal
D) industry
Q2) __________ organizations are adaptive with a horizontal structure.
A) Classical
B) Mechanistic
C) Bureaucracies
D) Organic
Q3) ABC,Inc.uses information technology to link with outside suppliers and service contractors.ABC is said to be using a __________ structure.
A) cross-functional
B) matrix
C) network
D) horizontal
Q4) Separating people to perform different tasks that aggregate into a unified whole is known as __________.
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Chapter 9: Organizational Cultures, innovation, and Change
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) A system of shared beliefs and values that guides organizational behavior is called organizational ________.
A) policy
B) rules
C) design
D) culture
Q2) The rational persuasion strategy is most closely linked to the __________ power base.
A) legitimate
B) reward
C) coercive
D) expert
Q3) Which of the following is NOT a source of resistance to change?
A) Past successful change
B) Fear of the unknown
C) Loss of control
D) Loss of face
Q4) In the force-coercion change strategy,the __________ tactic involves working indirectly to gain special advantage over other people in order to force change.
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Chapter 10: Human Resource Management
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Sample Questions
Q1) In order to avoid the problem of managers ranking all their employees at about the same level,companies should use graphic rating scales.
A)True
B)False
Q2) The process of managing career goals and individual capabilities with opportunities for their fulfillment is called __________.
A) career planning
B) employee management
C) career development
D) multiperson comparison
Q3) Thomas is a new employee at Town Realty.Andrew,an experienced employee,has been assigned to Thomas to offer him performance advice.This is called:
A) On the job training
B) Orientation
C) Work sampling
D) Coaching
Q4) __________ plans provide one-time payments based on performance accomplishments.
Q5) __________ requires equal pay for women and men doing equal work.
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Chapter 11: Schermerhorn Exploring
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Sample Questions
Q1) There are __________ primary emotional intelligence competencies.
Q2) The leadership style which combines concern for task and people is called:
A) laissez-faire.
B) autocratic.
C) democratic.
D) human relations.
E) charismatic.
Q3) .__________ is the process of inspiring others to work hard to accomplish important tasks.
Q4) __________ involves a commitment to serving others,helping others to fully develop their talents,and working together to benefit society.
Q5) _________ is the process of inspiring others to work hard to accomplish important tasks.
A) Controlling
B) Planning
C) Leadership
D) Organizing
Q6) Referent power comes from having the knowledge of an expert.
A)True
B)False
Page 13
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Chapter 12: Individual Behavior
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83 Flashcards
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Sample Questions
Q1) Sally tends to procrastinate early in a project's development,but she always comes through when the pressure is on.For Sally,the pressure is a form of __________.
A) Type A personality
B) constructive stress
C) personal wellness
D) destructive stress
Q2) Organizational __________ behaviors are the extras people do to go the additional mile in their work.
A) attitude
B) dissonance
C) contagion
D) citizenship
Q3) Type A personalities tend to be stress free.
A)True
B)False
Q4) Emotional intelligence is a measure of an individual's IQ.
A)True
B)False
Q5) Define job satisfaction and its relation to job performance.
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Chapter 13: Motivation
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Sample Questions
Q1) In order for goals to create the most motivation,Locke recommends worker __________ in setting the goals.
Q2) At what level does Maslow's progression principle stop?
A) Esteem
B) Safety
C) Self-actualization
D) Social
Q3) The degree to which the job has a substantial impact on the lives or work of other people elsewhere in the organization or in the external environment is called
A) autonomy
B) task significance
C) task identity
D) skill variety
Q4) The process of allocating specific work tasks to individuals and groups is called job__________.
A) content
B) design
C) enrichment
D) enlargement
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Chapter 14: Teams and Teamwork
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Sample Questions
Q1) Teams that continually perform at very high levels are likely to do so because they __________.
A) put in more time on the job
B) have more members
C) are paid more
D) have synergy
Q2) A group that is brought together from outside of their daily job assignments to work in a small team for a specific purpose on a continuing basis is called a(n)__________.
A) project team
B) committee
C) informal group
D) support group
Q3) The creation of a whole that exceeds the sum of its parts is called:
A) teamwork.
B) synergy.
C) a group.
D) a formal team.
Q4) __________ are rules or standards of behavior expected of group members.
Q5) ______________ is the way that team members work together to accomplish tasks.
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Chapter 15: Communication
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Sample Questions
Q1) The tendency to consider one's culture superior to any other is called __________.
A) culturalism
B) cultural etiquette
C) ethnocentrism
D) bad manners
Q2) Johnny wants to learn about the way people use space to communicate.He should study __________.
A) bandwidth
B) channel richness
C) space technology
D) proxemics
Q3) Research shows that it is a bad idea for managers to use social networking sites,such as Facebook,to keep communication channels open with employees because these sites are too informal.
A)True
B)False
Q4) Any feedback,so long as it is well-intentioned,will improve behaviors.
A)True
B)False
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Chapter 16: Diversity and Global Cultures
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Sample Questions
Q1) Edward T.Hall,an anthropologist,believes that cultures have "silent" languages that are found in their approach to communications context,time,and space.What are these cultural languages? Describe each.
Q2) Hofstede was concerned about the tendency for people to assume that generalized cultural values could be applied to all members of a culture.He called this tendency
A) general approach
B) ecological fallacy
C) equal distribution
D) unreasonable expectation
Q3) According to a survey done by FDS International of the United Kingdom,the country with best overall employee morale is ___________.
A) the United States
B) Germany
C) the Netherlands
D) Japan
Q4) 72.In __________ cultures people tend to do one thing at a time.
Q5) Hofstede identified five value differences among national cultures.What are they? Define each of them.
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Chapter 17: Globalization and International Business
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Sample Questions
Q1) Define and differentiate between multinational and transnational corporations.
Q2) Currency risk means that the amount you actually receive for your sale of products or services may vary depending on currency fluctuations.
A)True
B)False
Q3) When Argentina's president nationalized the oil industry without consideration for the foreign companies operating there,the loss to the foreign countries was considered a __________ risk.
A) national
B) currency
C) global
D) political
Q4) A __________ is a local operation completely owned by a foreign company.
A) foreign partnership
B) franchise
C) foreign subsidiary
D) licensee
Q5) The process of growing interdependence among elements of the global economy is known as _____________.
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Chapter 18: Entrepreneurship and Small Business
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Sample Questions
Q1) __________ is dynamic risk-taking,creative,and growth-oriented behavior.
A) Business
B) Capitalism
C) Investing
D) Entrepreneurship
Q2) People who make a living by investing large sums of money in start-up businesses in exchange for an equity position in the company are called __________.
A) venture capitalists
B) equity investors
C) bankers
D) start-up managers
Q3) Most new businesses fail within five years.
A)True
B)False
Q4) Define and characterize the various stages of a business life-cycle.
Q5) The payoff for venture capitalists is at the occurrence of the __________.
A) retirement of the debt
B) government regulation
C) business closure
D) initial public offering
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