Introduction to Management Practice Questions
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles, functions, and processes of management in organizational settings. The course explores key managerial roles, decision-making techniques, planning, organizing, leading, and controlling, while examining both classical and contemporary management theories. Through real-world case studies and practical assignments, students develop essential skills in effective communication, leadership, motivation, and teamwork, preparing them to address common managerial challenges and adapt to todays dynamic business environment.
Recommended Textbook Management 10th Edition by Richard L. Daft
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Chapter 1: Innovative Management for a Changing World
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Sample Questions
Q1) According to Mintzberg,which of these is an interpersonal role?
A)Monitor
B)Negotiator
C)Liaison
D)Disturbance handler
E)Spokesperson
Answer: C
Q2) One of the roles that a small business manager may emphasize over their counterpart in a large organization is ____.
A)information processing
B)spokesperson
C)liaison
D)resource allocator
E)leader
Answer: B
Q3) ____________________ involves assigning tasks,grouping tasks into departments,delegating authority,and allocating resources across the organization.
Answer: Organizing
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) The behavioral sciences approach is based on which of the following disciplines?
A)Anthropology
B)Economics
C)Sociology
D)Psychology
E)All of these
Answer: E
Q2) Frederick Taylor's contributions were in the field of
A)scientific management.
B)human resource management.
C)human relations.
D)quantitative management.
E)total quality management.
Answer: A
Q3) A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior,needs,and attitudes in the workplace is referred to as a(n)____________________.
Answer: humanistic perspective
Q4) ____________________ is considered the "father of scientific management."
Answer: Frederick W.Taylor
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) The ____________________ culture places high value on HR,and the organization may be characterized by a caring,family-like atmosphere.
Answer: involvement
Q2) When environmental factors change rapidly,the organization experiences ____________________ uncertainty.
Answer: very high
Q3) Interorganizational partnerships allow companies to join together to become ____________________ and share ____________________.
Answer: more effective;scarce resources
Q4) An object,act,or event that conveys meaning to others is referred to as a A)symbol.
B)slogan.
C)story.
D)hero.
E)culture.
Answer: A
Q5) List the five dimensions of the general environment. Answer: Technological,sociocultural,economic,legal/political,and international.
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) All of the following are components of cultural intelligence,EXCEPT:
A)Physical
B)Cognitive
C)Emotional
D)Analytical
E)All of these
Q2) The process of globalization typically passes through all of the following stages
EXCEPT
A)domestic stage.
B)global stage.
C)international stage.
D)interdomestic stage.
E)multinational stage.
Q3) A ____ interaction requires more time because a relationship has to be developed,and trust and friendship must be established.
A)high-context
B)sales
C)business
D)low-context
E)personal
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) Using the justice approach for ethical decision-making,the logic of promoting qualified men and women would be supported by
A)equal rights justice.
B)distributive justice.
C)procedural justice.
D)compensatory justice.
E)all of these.
Q2) ________ justice requires that rules should be clearly stated and consistently and impartially enforced.
Q3) When values and standards are written into the legal system,it is referred to as ______.
Q4) Which of the following is NOT one of the moral rights that could be considered during decision-making?
A)The right to free consent
B)The right to invade privacy
C)The right to free speech
D)The right of freedom of conscience
E)The right to life and safety
Q5) List the four responsibilities of corporate social performance.
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) A group of companies or individuals that invests money in new or expanding businesses for ownership and potential profits is known as
A)an equity financing firm.
B)franchising.
C)a venture capital firm.
D)a corporation.
E)a trade alliance.
Q2) ____ refers to the belief by individuals that their future is within their control and that external forces will have little influence.
A)Awareness of passing time
B)Tolerance for ambiguity
C)Internal locus of control
D)External locus of control
E)Deferred locus of control
Q3) Entrepreneurs in the optimizer category are rewarded by the personal satisfaction of being business owners.
A)True
B)False
Q4) List five of the six characteristics of entrepreneurs.
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) Step 1 in Management by Objectives is to review progress
A)True
B)False
Q2) Managers believe that they are better oriented toward goal achievement when ____________________ is used.
Q3) Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.
A)True
B)False
Q4) The most difficult step in an MBO process is reviewing progress.
A)True
B)False
Q5) A group of planning specialists assigned to major departments and divisions to help managers develop their own strategic plans is called ____________________.
Q6) Goals are most effective when they are specific,measurable,challenging and linked to rewards.
A)True
B)False
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) SS.com subsidiary for Swift Stocks can be classified as a
A)cash cow.
B)dog.
C)star.
D)question mark.
E)stuck in the middle business.
Q2) Sugar manufacturers have been steadily losing business as a result of increasing use of high-fructose corn syrup in processed foods.However,sugar sales are beginning to increase again in recent months.This example most closely demonstrates which of Porter's Five Forces?
A)Bargaining power of suppliers
B)Bargaining power of consumers
C)Rivalry among competitors
D)Threat of new entrants
E)Threat of new substitutes
Q3) Top managers and chief executives have the final responsibility for strategic planning.
A)True
B)False
Q4) The question How do we compete? concerns ____________________ strategy.
Page 10
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) According to both research and managerial experience,intuitive decisions are best and always work out.
A)True
B)False
Q2) ____________________ is the process of forming alliances among managers.
Q3) ____ refers to the process of identifying problems and then resolving them.
A)Organizing
B)Controlling
C)Decision-making
D)Planning
E)Leading
Q4) ____________________ is important because decision making is a continuous,never ending process.
Q5) Which style is used by people who prefer simple,clear-cut solutions to problems?
A)Behavioral
B)Conceptual
C)Directive
D)Analytical
E)Classical
Q6) What are the six steps in the managerial decision making process?
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) __________ refers to services that are perishable and,unlike physical products,cannot be stored in inventory.
Q2) Disadvantages of the virtual network approach include
A)a lack of hands-on control.
B)the possibility of losing an important part of the organization.
C)weakened employee loyalty.
D)all of these.
E)a lack of hands-on control and weakened employee loyalty.
Q3) A(n)____________________ structure is the grouping of positions into departments based on similar skills,expertise,and resource use.
Q4) The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.
A)True
B)False
Q5) The ____________________ refers to a clearly defined line of authority in the organization that includes all employees.
Q6) ____________________ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) A change agent is an OD specialist who contracts with an organization to facilitate change.
A)True
B)False
Q2) _________ refers to innovations in products,services,or processes that radically change an industry's rules of the game for producers and consumers.
A)Restructuring innovation
B)Trickle up innovation
C)Productive innovation
D)Disruptive innovation
E)Reverse innovation
Q3) ____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.
A)virtual-group intervention
B)Traditional organization development
C)Multi-unit intervention
D)Strategic planning committee
E)Large-group intervention
Q4) List the three distinct steps for achieving behavioral and attitudinal change.
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) Describe the concept of changing social contract by differentiating between the new and the old contract.
Q2) Which of the following is a key performance driver that is tied to human capital investments?
A)Revenue growth
B)Innovation
C)Workforce planning
D)Career development
E)Recruiting
Q3) Explain the purpose of the selection process and identify four of the most frequently used selection devices.
Q4) Exit interviews are valuable HR tools only if the departing employee leaves voluntarily.
A)True
B)False
Q5) Job description is the process of determining the skills,abilities,and other attributes a person needs to perform a particular job.
A)True
B)False
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Chapter 13: Managing Diversity
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Sample Questions
Q1) According to the U.S.Supreme Court,sexual harassment does not include harassment by the same sex.
A)True B)False
Q2) Research indicates that women and minorities are more likely than men to develop mentoring relationships.
A)True B)False
Q3) What is the difference between ethnocentrism and ethnorelativism?
Q4) Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.
A)True B)False
Q5) Inclusive dimensions of diversity
A)have a greater impact than do primary dimensions. B)are inborn.
C)can change throughout one's lifetime.
D)include such factors as gender.
E)none of these.
Q6) Name five dividends of workplace diversity.
Page 15
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) According to one recent book,the secret to success in work and life is likability.
A)True
B)False
Q2) An evaluation that predisposes a person to act in a certain way is called a(n)
A)attitude.
B)authoritarianism.
C)perception.
D)projection.
E)personality.
Q3) What are the four components of emotional intelligence? Explain.
Q4) A positive attitude toward one's job is called ____________________.
Q5) Research shows that ____ are predisposed to being pragmatic,capable of lying to achieve personal goals,more likely to win in win-lose situations,and more likely to persuade than be persuaded.
A)high introverted individuals
B)high authoritarians
C)high Machs
D)low extroverted individuals
E)low Machs
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Chapter 15: Leadership
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Sample Questions
Q1) The ability to influence people toward the attainment of goals is known as ____________________.
Q2) The early research on leadership traits was referred to as the
A)contingency theory of leadership.
B)path-goal theory of leadership.
C)great man approach.
D)situational theory of leadership.
E)behavioral approach.
Q3) An inspirational leader who has the ability to motivate subordinates,through personal transactions,to transcend their normal performance refers to a transactional leader.
A)True
B)False
Q4) To become a level 5 leader,Barry would have to hone which personal characteristic?
A)Humility
B)Tenacity
C)Ruthlessness
D)Drive
E)Ego
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Chapter 16: Motivating Employees
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Sample Questions
Q1) The hygiene factors,or dissatifiers,that Donovan can influence include all of the following EXCEPT
A)salary and wages.
B)supervision relationships.
C)working conditions.
D)company policies.
E)all are hygiene factors.
Q2) Which term,in goal-setting theory,refers to the need to make goals highly ambitious but achievable?
A)Goal specificity
B)Goal difficulty
C)Goal acceptance
D)Feedback
E)Goal motivation
Q3) Punishment increases the likelihood that behavior will be repeated.
A)True
B)False
Q4) A modification of the needs hierarchy theory that proposes three categories of needs: existence,relatedness,and growth is called the ____________________ theory.
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Chapter 17: Managing Communication
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Sample Questions
Q1) Describe the three categories of horizontal communication.
Q2) The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."
A)leadership trepidation
B)public consternation
C)anticipation nervousness
D)communication medium
E)communication apprehension
Q3) Routine messages tend to be simple and straightforward,such as conveying data or statistics.
A)True
B)False
Q4) Communication can break down if sender and receiver do not encode or decode language in the same way.
A)True
B)False
Q5) Managers should develop and use formal communication channels in all directions. A)True
B)False
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Chapter 18: Leading Teams
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Sample Questions
Q1) Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?
A)Functional
B)Command
C)Virtual
D)Long distance
E)Task force
Q2) A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.
A)True
B)False
Q3) Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.
A)True
B)False
Q4) The ____________________ style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) A control system that identifies the various activities needed to provide a product and determines the cost of those activities is called ____________________.
Q2) Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:
A)tasks make high skill demands on employees
B)management expectations are unrealistically high
C)middle managers are dissatisfied about loss of authority
D)workers are dissatisfied with other aspects of organizational life
E)managers wait for big,dramatic innovations
Q3) Feedback control focuses on the quantity of an end product or service.
A)True
B)False
Q4) A(n)____________________ lists forecasted and actual revenues of the organization.
Q5) The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.
A)True
B)False
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Chapter 20: Managing the Value Chain, Web 20, and E-Business
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Sample Questions
Q1) Most commonly today,e-business refers to electronic linkages over the Internet with customers,partners,suppliers,employees or other key constituents.
A)True
B)False
Q2) InfoTech's new computer system,which will be used for inventory management,fits into which component of the company's value chain?
A)Input
B)Products and facilities
C)Structure
D)Control processes
E)Output
Q3) A(n)____ is a computer network that uses Internet technology but links authorized users inside the company with certain outsiders such as customers or vendors.
A)GIS
B)middleware
C)intranet
D)groupware
E)extranet
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