Introduction to Management
Midterm Exam
Course Introduction
Introduction to Management provides students with a comprehensive overview of the fundamental concepts, theories, and practices that shape how organizations are structured and operated. The course explores essential management functions, including planning, organizing, leading, and controlling, while also examining the roles and responsibilities of managers within diverse organizational settings. Students will analyze real-world case studies to better understand the challenges of decision-making, teamwork, communication, and ethical leadership in a dynamic business environment. Through interactive lectures and group discussions, the course aims to equip students with practical skills and a foundational understanding necessary for effective management in todays global economy.
Recommended Textbook
Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
3425 Flashcards
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) Managers, in today's work environment, rely less on ____ and more on ____.
A) coordination and communication; control and command
B) command and control; coordination and communication
C) empowerment and innovation; productivity and efficiency
D) effectiveness and efficiency; quality and profit
E) ethics and social responsibility; profit and cost-savings
Answer: B
Q2) Which of the following are most important at lower organizational levels?
A) Planning skills
B) Human skills
C) Conceptual skills
D) Technical skills
E) None of these
Answer: D
Q3) The management function that involves the use of influence to motivate employees to achieve the organization's goals is referred to as ____________________.
Answer: leading
Q4) Conceptual skills are especially important for ____________________ managers.
Answer: top
Page 3
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Chapter 2: The Evolution of Management Thinking
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167 Flashcards
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Sample Questions
Q1) A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior, needs, and attitudes in the workplace is referred to as a(n) ____________________.
Answer: humanistic perspective
Q2) According to Douglas McGregor, the classical perspective on management is consistent with which of the following?
A) Theory X manager
B) Theory Y manager
C) Theory Z manager
D) Theory A manager
E) None of these
Answer: A
Q3) ____ is the most current management perspective.
A) The learning organization
B) Contingency views
C) Systems theory
D) The technology-drive workplace
E) Classical perspective
Answer: D
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Page 4
Chapter 3: The Environment and Corporate Culture
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) Recently, there has been strong concern about climate change such as global warming caused by greenhouse gases, most notably carbon dioxide.
A)True
B)False
Answer: True
Q2) Discuss the different levels of culture.
Answer: Culture can be analyzed at three levels. At the surface, there are the visible representations of culture, such as ceremonies and patterns of behaviors. These representations are easily observable. The second level of culture can be found in expressed ideas and values. These ideas and values can be identified through an analysis of such things as symbols and stories. The third level of culture refers to those values and understandings that are so deeply held that they are unobservable and operate at the level of the subconscious and/or unconscious.
Q3) A(n) ____________________ includes the elements within the organization's boundaries.
Answer: internal environment
Q4) List the five dimensions of the general environment.
Answer: Technological, sociocultural, economic, legal/political, and international.
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Page 5
Chapter 4: Managing in a Global Environment
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) In Russia, employees often do not understand participatory decision making.
A)True
B)False
Q2) In international operations, the economic environment represents all of the following factors EXCEPT
A) infrastructure.
B) resource and product markets.
C) laws and regulations.
D) inflation.
E) exchange rates.
Q3) If you built a computer company in Africa and then found that your product was having difficulty being distributed to customers because of the road system, your problem would be related to
A) an inadequate infrastructure.
B) an economy incapable of supporting growth.
C) a poor resource market.
D) a poor product market.
E) none of these.
Q4) ____________________ is a sociocultural factor in the international environment.
Q5) Explain NAFTA.
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) Any group within or outside the organization that has a stake in the organization's performance is called
A) a supplier.
B) an international customer.
C) a stakeholder.
D) OPEC.
E) a trade association.
Q2) ____ matches with the preconventional level of personal moral development.
A) Work group collaboration
B) Task accomplishment
C) Empowered employees
D) Full participation
E) Transforming
Q3) Which of these is true about the policy a bank adopts toward its investing of depositor's money?
A) It is an expression of its philosophy of social responsibility.
B) It is important only to the community.
C) It has no ethical implications.
D) It would represent its personal state of moral development.
E) All of these.
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Chapter 6: Managerial Planning and Goal Setting
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.
A)True
B)False
Q2) The act of determining the organization's goals and the means for achieving them is referred to as ____________________.
Q3) Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function?
A) Centralized planning department
B) Decentralized planning staff
C) Planning task force
D) Centralized planning committee
E) TQM
Q4) A plan tells "why" to achieve the goal.
A)True
B)False
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Page 8
Chapter 7: Strategy Formulation and Implementation
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158 Flashcards
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Sample Questions
Q1) Differentiate between strategy formulation and strategy implementation.
Q2) Top managers and chief executives have the final responsibility for strategic planning.
A)True
B)False
Q3) Information and control systems include reward systems, pay incentives, budgets for allocating resources, information technology systems, and the organization's rules.
A)True
B)False
Q4) To reach the goal of cutting costs, Delta Dreamforce rearranged its organizational chart to consolidate facilities. This is an example of which of the dimensions used for implementing strategy?
A) Information and control systems
B) Human resources
C) Leadership
D) Structural design
E) SWOT
Q5) Compare and contrast the three levels of strategy in an organization.
Q6) List Porter's competitive forces.
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Chapter 8: Managerial Decision Making
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Under conditions of ____, statistical analyses are useful.
A) certainty
B) ambiguity
C) risk
D) uncertainty
E) conflict
Q2) A(n) ____________________ is a choice made from available alternatives.
Q3) A normative decision making model defines how a manager ____________________ make decisions.
Q4) People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
A) classical
B) analytic
C) logical
D) behavioral
E) conceptual
Q5) Gary Klein, a cognitive psychologist, has found that intuition begins with ____________________.
Q6) What are the six steps in the managerial decision making process?
Page 10
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Chapter 9: Designing Adaptive Organizations
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) ____ refers to a clearly defined line of authority in the organization that includes all employees.
A) Scalar principle
B) Unity of command
C) Work specialization
D) Division of labor
E) Span of management
Q2) ____ means that decision authority is located near the ____ of the organization.
A) Centralization, bottom
B) Decentralization, top
C) Centralization, top
D) Centralization, middle
E) None of these
Q3) Reengineering is the outcome of information and cooperation.
A)True
B)False
Q4) A(n) ____________________ structure is the grouping of positions into departments based on similar skills, expertise, and resource use.
Q5) What is the team approach to departmentalization and what are its main disadvantages?
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Chapter 10: Managing Change and Innovation
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172 Flashcards
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Sample Questions
Q1) Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.
A)True
B)False
Q2) Which of the following creates a sense of urgency so that others in the organization will recognize and understand the need for change?
A) A critical incident
B) A performance gap
C) An environmental factor
D) A behavioral occurrence
E) An OT analysis
Q3) Describe the three innovative strategies for new products and technologies.
Q4) A(n) ____________________ is a person who sees the need for and champions productive change within the organization.
Q5) When a change involves multiple departments, top management support is especially important.
A)True
B)False
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Chapter 11: Managing Human Resources
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) A key element of the strategic approach to human resource management argues that human resource management is not a matching process and managers should avoid attempts to match or integrate employees to organization's strategy and goals.
A)True
B)False
Q2) According to MANAGER SHOPTALK in chapter 11, job applicants should wear clothing that makes a fashion statement to interviews.
A)True
B)False
Q3) The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over the long term.
A)True
B)False
Q4) Sexual harassment is a violation of Title VII of the Civil Rights Act.
A)True
B)False
Q5) Describe the concept of changing social contract by differentiating between the new and the old contract.
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Chapter 12: Managing Diversity
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) List the five categories or forms of sexual harassment.
Q2) A rigid, exaggerated, irrational belief associated with a particular group of people defines prejudice.
A)True
B)False
Q3) Traditional dimension of diversity can be acquired or changed throughout one's lifetime.
A)True
B)False
Q4) All of the following are changes that are reshaping our workforce EXCEPT
A) aging workforce.
B) growth in Hispanic and Asian workers.
C) minority purchasing power.
D) growth in foreign-born population.
E) younger workforce.
Q5) ____________________ is designed to make people aware of their own prejudices and stereotypes.
Q6) The belief that one's own group or subculture is inherently superior to other groups or cultures is known as ____________________.
Page 14
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Chapter 13: Dynamics of Behavior in Organizations
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ____________________.
Q2) A condition in which two attitudes or a behavior and an attitude conflict is called intra-organization conflict.
A)True
B)False
Q3) The degree to which a person is calm, enthusiastic, and self-confident, rather than tense, depressed, moody, or insecure is emotional stability.
A)True
B)False
Q4) Which of the following refers to a change in behavior or performance that occurs as the result of experience?
A) Stress
B) Conceptualization
C) Observation
D) Learning
E) Distortion
Q5) A positive attitude toward one's job is called ____________________.
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Chapter 14: Leadership
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) Which of the following is the most frequently used and a highly effective influence strategy?
A) Using rational persuasion
B) Rewarding desired behaviors
C) Relying on the rule of reciprocity
D) Making people like you
E) Developing allies
Q2) ____ reflects a moderate amount of concern for both people and production.
A) Team Management
B) Country Club Management
C) Middle of the Road Management
D) Impoverished Management
E) Authority-Compliance
Q3) Self-confidence, honesty and integrity, enthusiasm, and the desire to lead, are all intelligence and ability components of personal characteristics of leaders.
A)True
B)False
Q4) ____________________, according to the Leadership Grid, occurs when efficiency in operations is the dominant orientation.
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Chapter 15: Motivating Employees
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as
A) job simplification.
B) job rotation.
C) job enlargement.
D) job enrichment.
E) none of these.
Q2) Job enlargement combines a series of tasks into one new, broader job.
A)True
B)False
Q3) List the three needs proposed by Clayton Alderfer.
Q4) ____ refers to a reward given by another person.
A) An intrinsic reward
B) An internal reward
C) An extrinsic reward
D) A valued reward
E) A charity
Q5) ____________________ are high-level needs and include achievement, recognition, responsibility, and opportunity for growth.
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Chapter 16: Managing Communication
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152 Verified Questions
152 Flashcards
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Sample
Questions
Q1) Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.
A)True
B)False
Q2) The receiver ____ the symbols to interpret the meaning of the message. A) encodes B) transmits C) decodes D) responds to E) must ignore
Q3) Only by selecting rich channels can managers communicate nonroutine messages effectively.
A)True
B)False
Q4) Performance reports and suggestions for improvement are two types of upward communication.
A)True
B)False
Q5) Without ____________________, the communication is one-way.
Page 18
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Chapter 17: Leading Teams
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209 Verified Questions
209 Flashcards
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Sample Questions
Q1) Once some teams have evolved to the ____ stage of team development, task performance is no longer the top priority.
A) performing
B) storming
C) adjourning
D) norming
E) achieving
Q2) ____________________ negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party.
Q3) Employee involvement represents a revolution in business prompted by the success of teamwork in German companies.
A)True
B)False
Q4) During the ____________________ stage of team development, individual personalities emerge. People become more assertive in clarifying their roles and what is expected of them.
Q5) ____________________ is defined as the extent to which members are attracted to the team and motivated to remain in it.
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Chapter 18: Managing Quality and Performance
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152 Flashcards
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Sample Questions
Q1) The ____________________ provides three types of information: assets, liabilities, and owners' equity.
Q2) Under hierarchical control, employees are actively engaged and committed to their work.
A)True
B)False
Q3) The conversion ratio is considered to be a(n)
A) activity ratio.
B) liquidity ratio.
C) profitability ratio.
D) leverage ratio.
E) cash ratio.
Q4) Decentralized control is most consistent with which of the following budget processes?
A) Bottom-up budgeting
B) Top-down budgeting
C) Strategic budgeting
D) Cost budgeting
E) None of these
Q5) Describe the difference between a balance sheet and an income statement.
Page 20
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Which of the following is an interactive computer-based system that uses decision models and specialized databases to support organization decision makers?
A) Expert system
B) Office automation system
C) Decision support system
D) Transaction processing system
E) GIS
Q2) ERP, when carefully implemented, can cut costs, increase cycle time, and reduce productivity.
A)True
B)False
Q3) Which of the following systems typically support the strategic decision-making needs of mid-level and top management?
A) Management information
B) Geographic information
C) Expert
D) Operations information
E) Process control
Q4) Name and briefly describe the four most common types of facilities layouts.
Page 21
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Chapter 20: Managing Small Business Start-Ups
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152 Flashcards
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Sample Questions
Q1) ____ combines creativity, business smarts, passion, and hard work of the traditional entrepreneur with a mission to change the world for better.
A) Contemporary entrepreneurship
B) Traditional entrepreneurship
C) Modern-day entrepreneurship
D) Social entrepreneurship
E) Conventional entrepreneurship
Q2) Being interested in computers, Jose Cohata came up with an idea of personalizing the screen saver programs with family pictures. After trying a couple of programs, Jose started marketing this service to neighbors and area businesses. Jose's activities can be described as a(n)
A) entrepreneurship.
B) intrapreneurship.
C) useless idea.
D) large business.
E) partnership.
Q3) ____________________ is an arrangement by which the owner of a product or service allows others to purchase the right to distribute the product or service with help from the owner.
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