Introduction to Management Information Systems
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Course Introduction
Introduction to Management Information Systems explores the fundamental concepts and applications of information systems in business environments. The course examines how information technology supports organizational operations, decision-making, and strategic objectives, highlighting the integration of people, processes, and technology. Topics include system components, types of information systems, database management, cybersecurity, and the ethical and global implications of information system use. Students will analyze real-world case studies to understand the role of MIS in improving efficiency, productivity, and competitive advantage in todays dynamic business landscape.
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Using MIS 7th Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) Graham & Hilda Corp. is a firm that offers enterprise software solutions to independent retailers. The firm recently entered into a contract with a major national retail chain to develop and implement proprietary software that tracks inventory, restocking, and supplier information. Which of the following actions will be most difficult to perform when implementing the new information system?
A) upgrading the computer systems used by the retail chain
B) writing the programs to create the software
C) changing the structure of existing databases that reflect supplier and customer data
D) training the employees to use and manage the new system
Answer: D
Q2) Which of the following is considered information rather than mere data?
A) a list of property prices in a neighborhood
B) the return on investment of an advertising campaign
C) the total number of students in a school
D) the price of a company's shares on a given day
Answer: B
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Chapter 2: Business Processes, Information Systems, and Information
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Q1) Which of the following questions is best answered through unstructured decision making?
A) How many overtime hours should be used to fill this order?
B) Should we continue to outsource our bookkeeping processes?
C) What is the acceptable defect ratio for this product?
D) When should the next batch be scheduled to reduce idle time?
Answer: B
Q2) A company's top managers meet to decide on a potential merger with one of its competitors. They discuss various aspects of the merger, such as business valuations and conducting due diligence. This is an example of ________ decision making.
A) asynchronous
B) unstructured
C) programmed
D) operational
Answer: B
Q3) Strategic decisions are typically not collaborative.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Q1) Hueblue Software, an application provider to the gaming industry, decided to increase its portfolio by developing motion-control-enabled games for the mobile gaming industry. In this scenario, which competitive strategy is Hueblue Software implementing?
A) establishment of alliances
B) product differentiation
C) reduction of cost
D) locking in suppliers
Answer: B
Q2) A furniture dealer offering a wide variety of designs to premium customers exclusively is following an industry-wide cost leadership strategy.
A)True
B)False
Answer: False
Q3) An organization reducing operational costs is using product implementation to achieve competitive advantage.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Hardware and Software
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Q1) In a closed source project, such as Adobe Photoshop, the source code is highly protected and only available to trusted employees and carefully vetted contractors.
A)True
B)False
Q2) A thin-client application is designed to run within computer browsers, such as Firefox and Internet Explorer.
A)True
B)False
Q3) A ________ is a small, lightweight, power-conserving, computing device that is capable of wireless access.
A) PC
B) mainframe computer
C) server
D) mobile device
Q4) A thin-client application is designed to run within a program such as ________.
A) Microsoft Access
B) Microsoft Internet Explorer
C) Microsoft Word
D) Microsoft Excel
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Chapter 5: Database Processing
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Q1) Traditional database applications programs are ________.
A) browser-based and display dynamic content
B) written in languages such as html5 and JavaScript
C) entirely dependent on the database server for application logic
D) thick applications that need to be installed on users' computers
Q2) Which of the following is a nonrelational data store developed by Amazon?
A) Cassandra
B) Dynamo
C) SharePoint
D) Bigtable
Q3) Which of the following is an example of a database management system?
A) MS Excel
B) BigData
C) NoSQL
D) Access
Q4) A database management system (DBMS) is a program used to create, process, and administer a database.
A)True
B)False
Q5) How does normalization resolve the data integrity problem?
Page 7
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Chapter 6: The Cloud
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Q1) To enable a seamless flow of data across the networks that comprise an internet, an elaborate scheme called a ________ is used.
A) layered protocol
B) virtual private network
C) three-tier system
D) remote access system
Q2) The ________ tier of three-tier architecture consists of computers, phones, and other mobile devices that have browsers that request and process Web pages.
A) user
B) server
C) database
D) data link
Q3) The connection between a VPN client and a VPN server is called a(n) ________.
A) data highway
B) hyperlink
C) tunnel
D) access point
Q4) When does it not make sense to use cloud-based infrastructure?
Q5) Explain the three factors that have made cloud computing advantageous today.
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Chapter 7: Organizations and Information Systems
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Q1) Enterprise processes span an organization and support activities in multiple departments.
A)True
B)False
Q2) Which ERP vendor acquired PeopleSoft and Siebel?
A) Oracle
B) Infor
C) Epicor
D) SAP
Q3) Which of the following workgroup processes is related to human resources?
A) lead tracking
B) customer support
C) assessment
D) order management
Q4) Placing an order is an example of a structured process.
A)True
B)False
Q5) Dynamic processes support operational activities.
A)True
B)False
Page 9
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Chapter 8: Social Media Information Systems
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Q1) In 2024, emergence in the context of management would most likely mean a(n)
A) loss of control over employees
B) loss of loyal customers
C) increase in the use of social media for managing employees
D) increase in the control over culturally-diverse customers
Q2) A person who sees an interesting feature in an SM presence and sends a link to that feature to friends is an active lurker.
A)True
B)False
Q3) In McAfee's SLATES Enterprise 2.0 model, "L" stands for ________.
A) LAN
B) links
C) language
D) leader
Q4) Employees who contribute to and manage social networking sites generate direct labor costs.
A)True
B)False
Q5) How do organizations staff and manage sensing activities in SEAMS?
Page 10
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Chapter 9: Business Intelligence Systems
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Q1) ________ set the stage for the requirements for any information systems and applications that need to be created or adapted.
A) Business repositories
B) Business policies
C) Business reports
D) Business process models
Q2) According to Brooks' Law, adding more people to a late project will ________.
A) guarantee efficiencies
B) speed up the project
C) create diseconomies of scale
D) reduce the need for coordination
Q3) In Business Process Modeling Notation (BPMN) diagrams, a square with a plus sign means that ________.
A) a question can be answered with no
B) it is the end of the process
C) a question can be answered with yes
D) an activity is considered to be a subprocess of a process
Q4) In a business process, only a single resource is assigned to a role.
A)True
B)False
Page 11
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Chapter 10: Information Systems Security
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Q1) OLAP provides the ability to sum, count, average, and perform other simple arithmetic operations on groups of data.
A)True
B)False
Q2) Report servers are specialized Web servers.
A)True
B)False
Q3) In expert systems, the programs that process a set of rules are called expert systems shells.
A)True
B)False
Q4) ________ analysis is a way of analyzing and ranking customers according to their purchasing patterns.
A) TQM
B) CRM
C) Market-basket
D) RFM
Q5) Data warehouses do not include data that are purchased from outside sources.
A)True
B)False
Page 12
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Chapter 11: Information Systems Management
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Q1) List any four rights of users of information systems.
Q2) If an organization runs an information system that provides little support to accounting, it's chief information officer will most likely report to the ________.
A) chief financial officer
B) chief executive officer
C) director of information services
D) chief technology officer
Q3) Adapting IS to new versions of business processes is a quick process.
A)True
B)False
Q4) If an organization does not develop programs in-house, then the development group of the IS department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.
A) programmers and development personnel
B) PQA test engineers
C) business and systems analysts
D) technical writers
Q5) Describe the typical responsibilities of a CTO.
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Chapter 12: Information Systems Development
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Q1) Secure Socket Layer is also known as ________.
A) application layer
B) transport layer security
C) presentation layer
D) network interface layer security
Q2) In information security, which of the following is true of managing risk?
A) All organizations except financial institutions should invest heavily in security safeguards.
B) Organizations should implement safeguards that balance the trade-off between risk and cost.
C) Passwords are classified under the technical safeguards category.
D) Physical security is classified under the human safeguards category.
Q3) The existence of accounts that are no longer in use are not a security threat to an organization.
A)True
B)False
Q4) Cookies enable an individual to access Web sites without having to sign in every time.
A)True
B)False
Page 14
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Chapter 13: The International Dimension
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Q1) A supply chain is a network of organizations and facilities that transforms raw materials into products delivered to customers.
A)True
B)False
Q2) Distributed database processing refers to the processing of multiple databases that reside in a single location.
A)True
B)False
Q3) International outsourcing is most advantageous ________.
A) when control on all aspects of its operations is essential for a firm B) for those firms that have a strong presence in the domestic market
C) when domestic production costs are low
D) for functions that need to be operational 24/7
Q4) The business processes that support the competitive strategies of the multinational companies tend to be simpler and easier to implement, as they are isolated from one another.
A)True
B)False
Q5) List the issues that need to be addressed when localizing a computer program.
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