Introduction to Management Information Systems
Test Preparation
Course Introduction
Introduction to Management Information Systems provides students with a foundational understanding of how information systems are used to support business operations, decision-making, and strategic goals. The course covers key concepts such as the types and components of information systems, the role of information technology in organizations, and the ways in which information systems contribute to business efficiency and competitiveness. Students will also explore topics related to system development, data management, security, and the ethical and global impacts of information systems, preparing them to effectively participate in and manage technology-driven business environments.
Recommended Textbook
Experiencing MIS 3rd Canadian Edition by
David M. Kroenke
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17 Chapters
1314 Verified Questions
1314 Flashcards
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Page 2
Chapter 1: Information Systems and You
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) ________ is (are)often the most important part of an information system.
A) People
B) Processes
C) Hardware
D) Data
E) Software
Answer: A
Q2) What is an Information System?
A) An information system is a group of components that interact to produce information.
B) Computer hardware and software.
C) Software development process.
D) A framework describing human computer interaction.
E) An information gathering application.
Answer: A
Q3) Information system is a group of components that interact to produce information.
A)True
B)False
Answer: True
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Chapter 2: Business Process Management and Decision Making
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) The review step
A) is when the organization makes a decision.
B) is when the organization makes a decision and may lead to another decision.
C) may lead to another decision.
D) is when the organization reviews the results of the decision.
E) is when the organization reviews the results of the decision and may lead to another decision.
Answer: E
Q2) Provide an example of an unstructured decision.
Answer: An unstructured decision process is one for which there is no agreed-on decision-making method.Predicting the future direction fo the economy or the stock market is a famous example.
Q3) An activity can be defined as
A) the carrying out of a business procedure.
B) a series of steps in a business process.
C) an action that supports a business strategy.
D) transforming resources and information of one type into resources and information of another type.
E) action performed by an actor.
Answer: D
Page 4
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Chapter 3: Productivity, innovation and Strategy
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The bargaining power of customers is one of the competitive forces identified by Porter.
A)True
B)False
Answer: True
Q2) What is a value chain?
Answer: A value chain is a network of activities that improve the effectiveness (or value)of a good or service.
Q3) A primary activity in a value chain is best described as
A) an activity that uses only raw materials.
B) an activity that involves customer service and sales.
C) an activity that requires the use of information systems.
D) an activity which value is directly added to a product.
E) the first activity in which value is created.
Answer: D
Q4) Disruptive technologies introduce a very new package of attributes to the accepted mainstream products.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) ________ is installed in special,read-only memory in devices like printers or communication devices.
A) Firmware
B) Application
C) Vertical-market
D) Operating system
E) BIOS
Q2) Main memory is an example of volatile memory.
A)True
B)False
Q3) One-of-a-kind application software is
A) operating software.
B) software that runs printers.
C) designed for a specific, unique need
D) like a web-browser.
E) memory-swapping software.
Q4) The most frequently used data is stored in cache memory.
A)True
B)False
Q5) What is firmware?
Page 6
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Chapter 5: Database and Content Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) MySQL is an open source DBMS product.
A)True
B)False
Q2) What is a DBMS? What are the advantages and disadvantages of using a DBMS?
Q3) In today's business world content is just not about collection and distribution.It is also about
A) the accuracy of the content.
B) the organization of the content.
C) the content management system.
D) the relevance of the content.
E) presenting the content appropriately for the audience.
Q4) One example of a DBMS is
A) SQL Server.
B) .NET.
C) Java.
D) OEM.
E) Excel.
Q5) A spreadsheet is just another type of relational database.
A)True
B)False
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Chapter 6: Networks and Collaboration
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) An Access Point converts wired LAN to wireless LAN.
A)True
B)False
Q2) A(n)________ uses the Internet or other networks to create the appearance of private point-to-point connections.
A) SMTP
B) ATM
C) VPN
D) Ethernet
E) URL
Q3) Mobile banking and mobile ticket purchases are examples of A) packet processing.
B) advanced SDSL.
C) optical fibre cables.
D) the network effect.
E) m-commerce.
Q4) What is the purpose of a DHCP server?
Q5) Describe how a VPN works.
Q6) What is the Domain Name System?
Q7) Describe two different WAN alternatives.
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Chapter 7: Competitive Advantage and Business Proces
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) If the order entry system defines part numbers using a 6-digit code and the inventory system defines part numbers using an 8 digit code,the data must be ________ in order for the two systems to share data.
A) recombined
B) imported
C) re-structured
D) updated
E) converted
Q2) Customer service is typically part of the marketing and sales function.
A)True
B)False
Q3) Systems that span functional ________ are known as cross-functional systems.
A) departments
B) processes
C) systems
D) boundaries
E) functions
Q4) What is a SRM system?
Q5) What is an enterprise resource planning system?
Q6) What are the steps in the customer life cycle?
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Chapter 8: Decision Making and Business Intelligence
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Thomas Davenport noted that a major grocery chain used less than ________ percent of its scanner data
A) 1
B) 2
C) 3
D) 4
E) 5
Q2) Managers suffer more from an overabundance of irrelevant data.
A)True
B)False
Q3) With supervised data mining,data miners develop a model prior to the analysis and apply statistical techniques to data to estimate parameters of the model.
A)True
B)False
Q4) Reporting systems are programs that read data from a variety of sources,process that data,produce and deliver formatted reports to users.
A)True
B)False
Q5) What are the three assumptions that Ackoff disagreed with?
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Chapter 9: E-Commerce, social Networking and Web 20
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) The Web 2.0 business model relies on software licensing to provide software as a service.
A)True
B)False
Q2) Merchant companies
A) sell goods and services on consignment.
B) act as clearing houses or exchanges.
C) are a throwback to the 1800's.
D) own the goods they sell.
E) sell goods only to government.
Q3) E-commerce can be defined as
A) using google to find clothing.
B) sending text advertising.
C) a store that has a website.
D) buying and selling over computer networks.
E) online dating.
Q4) E-commerce is the buying and selling of goods and services over public and private computer networks.
A)True
B)False
Page 11
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Chapter 10: Acquiring Information Systems Through Projects
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Acquiring software is the same as acquiring information systems.
A)True
B)False
Q2) Goals and scope identification usually occur (at the)________ (of)a project
A) during
B) start
C) beginning
D) half way point
E) end
Q3) The main problem of the SDLC approach to systems development is the ________ nature of the process.This refers to the fact that each phase is meant to be completed and not repeated as the project moves on to the next phase.
A) drawn out
B) complex
C) continuous
D) waterfall
E) stop-and-start
Q4) What is ITPM?
Page 12
Q5) Why is it so difficult to estimate the costs of system development?
Q6) What are three areas that affect IT project risk?
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Chapter 11: Structure, governance and Ethics
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following are in the stakeholder groups listed in the Zachman framework?
A) Owner, planner, designer, government, worker
B) Worker, government, designer, planner, owner
C) Designer, the public, planner, owner, worker
D) Planner, government, shareholder, worker, designer
E) Shareholder, planner, designer, builder, worker
Q2) The ___________ department usually manages the computers,computer centres,networks,and communication media.
A) IT
B) finance
C) operations
D) legal
E) CIO's
Q3) The Zachman framework divides systems into two dimensions: one is based on six reasons for communication; the other is based on stakeholder groups.
A)True
B)False
Q4) What is information systems governance?
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Chapter 12: Managing Information Security and Privacy
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) The existence of ________ user accounts is a serious security threat.
A) unused
B) network
C) meta
D) employee
E) modified
Q2) Because they kept giving out passwords to users who claimed to have forgotten them,________ were a serious security risk in the organization.
A) interns
B) help desks
C) data administrators
D) executives
E) developers
Q3) About ninety percent of all viruses are spread via A) spreadsheets.
B) AOL.
C) technology.
D) network worms.
E) email.
Q4) What is an unauthorized data disclosure?
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Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Every process should have at least two data flow connectors coming into it and least two data flow connectors coming out of it.
A)True
B)False
Q2) An external entity should be connected directly to a data store.
A)True
B)False
Q3) In MS Visio the data store symbolizes a place where you would purchase IS applications.
A)True
B)False
Q4) The data store symbolizes a place where data is
A) either stored or retrieved.
B) edited and corrected.
C) audited and collated.
D) collected and mined.
E) scrubbed and normalized.
Q5) List the rules that apply to combining shapes in data flow diagrams.
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Q6) Define the four shapes in a data flow diagram and give a real-life example of each.
Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) When you build a formula it must begin with an "=".
A)True
B)False
Q2) Text can be used in arithmetic formulas.
A)True
B)False
Q3) You can format your worksheet using icons on the ________ tab.
A) View
B) Insert
C) Data
D) Home
E) Page Layout
Q4) A cell is identified by using a
A) column number and a row number.
B) column letter and a row number.
C) position number.
D) column letter and a row letter.
E) column number and a row letter.
Q5) How does a user rename a worksheet tab?
Q6) Why are absolute references important in Excel? Page 17
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Page 18
Chapter 15: Database Design and Entity Relationships
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Users validate and approve the data model prior to its transformation into a database design.
A)True
B)False
Q2) Entities have ________ that describes characteristics of the entity.
A) relations
B) properties
C) attributes
D) names
E) files
Q3) When creating tables for an entity,the identifier of the entity becomes the _________ of the table.
A) master column.
B) key.
C) index attribute.
D) foreign key.
E) index field.
Q4) In E-R diagrams,attributes can be represented with crow's feet.
A)True
B)False
Page 19
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Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) The ______________ keyword tells Access to present the text data in alphabetical order.
A) order
B) table
C) plus
D) red
E) Ascending
Q2) The properties of each field are set at the ________ of the table design window.
A) top
B) centre
C) bottom
D) left
E) right
Q3) ________ are used by the user to enter data in to an Access database.
A) Queries
B) Modules
C) Tables
D) Forms
E) Reports
Q4) Why are queries so useful and how are they created in MS Access?
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Chapter 17: Understanding MS Project: Features and Functions
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) Project provides a variety of screens to capture the full picture of the project.
A)True
B)False
Q2) MS Project is a full-service project management software because it focuses on A) organizing tasks.
B) providing access to project documentation.
C) managing schedules.
D) tracking employee hours.
E) providing support for the project management process.
Q3) What is a dependency between two tasks?
Q4) MS Project stores information about
A) budgets, resources, and employee SIN's.
B) resources, tasks, and customer buying history.
C) tasks, resources, and work contracts.
D) schedules, emails, and budgets.
E) budgets, resources, and tasks.
Q5) Dependent tasks are either predecessors or successors.
A)True B)False
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