Introduction to Management
Final Test Solutions
Course Introduction
Introduction to Management provides students with a comprehensive overview of the fundamental concepts, principles, and functions of management in organizations. The course explores the roles and responsibilities of managers, decision-making processes, organizational structures, leadership styles, motivation techniques, and effective communication strategies. Emphasis is placed on understanding how managers plan, organize, lead, and control resources to achieve organizational objectives in a dynamic business environment. Through real-world examples and case studies, students gain practical insights into the challenges and best practices of contemporary management.
Recommended Textbook
Essentials of Organizational Behavior 2nd Edition by Terri A. Scandura
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15 Chapters
1582 Verified Questions
1582 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Which of the following should be used with critical thinking?
A) illogical deductions
B) looking at reasons or evidence
C) arguing against an idea
D) drawing biased conclusions
Answer: B
Q2) How does EBM improve a leader's decisions?
A) It encourages taking everything into consideration.
B) It encourages taking nothing into consideration.
C) It encourages being disciplined with application and using current and relevant scientific evidence.
D) It encourages taking advice from peers and subordinates.
Answer: C
Q3) How is EBM different in the global world than in North America?
A) Nothing differs.
B) Everything differs.
C) One needs to question if the North American EBM will apply abroad.
D) One does not need to question things before going overseas.
Answer: C
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Page 3
Chapter 2: Personality and Person Environment Fit
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Something a leader can do to make better hiring decisions is to ______.
A) examine each applicant's personality type
B) work to find applicants with a similar personality to themselves
C) implement personality training programs
D) decide to mentor the new employee to change their personality
Answer: A
Q2) Frank is concerned about the potential health consequences related to the personality traits of his employees. He can do which of the following to offset the detrimental effects of personality on the health of his employees?
A) provide social support from friends, family, and coworkers
B) hang on to stress
C) increase psychological risk factors
D) work longer hours
Answer: A
Q3) If an individual's personal characteristics are described as state-like then they are generally unchangeable.
A)True
B)False
Answer: FALSE
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Page 4
Chapter 3: Emotions and Moods
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Demonstrate with an example how positive and negative state affect relates to customer service.
Answer: Varies but will include research has shown that happier people perform better and have higher incomes. Mood at the start of the workday (i.e., "waking up on the wrong side of the bed") related to perceptions of customer emotions in a call center, and this affected the employees' mood after the calls. Positive affect was, in turn, related to performance quality whereas negative affect was negatively related to productivity. The start-of-workday mood affected their perceptions of customers' moods, which in turn affected their own moods. These moods were related to performance quality and quantity. So if you get up on the wrong side of the bed in the morning, pay attention to your mood. You just might be less productive that day.
Q2) The spread of negative emotions in groups has a "ripple effect," and can cause
A) reduced team cooperation
B) reduced conflict
C) reduced customer care
D) reduced relabeling
Answer: A
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Page 5
Chapter 4: Attitudes and Job Satisfaction
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99 Verified Questions
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Sample Questions
Q1) Wanda realizes she has grown dissatisfied with her job. She is active by nature, but is so dissatisfied she will be destructive in her response. Which reaction will she likely demonstrate?
A) voice
B) exit
C) neglect
D) loyalty
Q2) Why have attitudes during job searches been likened to a roller coaster?
Q3) Which of the following characterizes those low in organizational commitment and high in job involvement?
A) Institutional Stars
B) Corporate Citizens
C) Lone Wolves
D) Apathetics
Q4) Describe psychological empowerment and how it relates to job performance.
Q5) Describe the three component structure of attitudes using an example.
Q6) Organizations should not care about job satisfaction, unless it is directly related to performance.
A)True
B)False
Page 6
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Chapter 5: Perception, Decision Making, and Problem
Solving
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which of the following is defined as verbal information linked to visual images?
A) rehearsal
B) coding
C) imaging
D) availability bias
Q2) Another term for hindsight bias is ______.
A) Hubris
B) I-knew-it-all-along effect
C) escalation of commitment
D) overconfidence
Q3) Managers may have multiple perceptual biases operating at the same time.
A)True
B)False
Q4) Describe prospect theory and the importance of framing a decision.
Q5) Which of the following is defined as whether questions are presented as gains or losses?
A) framing
B) satisficing
C) bounded rationality
D) maximizing
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Chapter 6: Leadership
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Dylan is adept at determining the right ethical decision. This describes which component of ethical leadership?
A) moral sensitivity
B) moral judgment
C) moral motivation
D) moral action
Q2) Dwayne receives career advice from Susan. In this relationship, Susan is best describe as a ______.
A) mentee
B) mentor
C) follower
D) manager
Q3) According to Bennis' distinction between leaders and managers, leaders ______.
A) imitate others
B) rely on control
C) challenge the status quo
D) do things right
Q4) Leadership and management are one and the same.
A)True
B)False
Page 8
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Chapter 7: Power and Politics
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Possessing resources that are important, scarce, and cannot be substituted by others creates ______.
A) interdependence
B) the law of reciprocity
C) coercive power
D) dependence
Q2) The authority to provide incentives is known as which type of power?
A) expert
B) coercive
C) reward
D) referent
Q3) Political skills are comprised of ______ sets of behaviors.
A) 8
B) 6
C) 4
D) 2
Q4) Describe the leadership implications that power and politics bring.
Q5) Apparent sincerity is appearing to others as genuine and honest.
A)True
B)False
Page 9
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Chapter 8: Motivation: Core Concepts
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) How can a leader identify growth needs in his or her followers?
Q2) Which of the following is an element of SMART goals?
A) stellar
B) timeless
C) ambiguous
D) measurable
Q3) Kyrie is a security guard and he does not feel safe from dangers in his work environment. According to Maslow's hierarchy of needs, which need will most motivate his behavior at work?
A) physiological
B) safety
C) esteem
D) self-actualization
Q4) Barbara is driven most by the need for close personal relationships. She is likely high in which of the following needs?
A) Need for affiliation
B) Need for power
C) Need for achievement
D) Self-actualization
Q5) Identify and describe the three parts of the motivation process.
Page 10
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Chapter 9: Motivation: Applications
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100 Flashcards
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Sample Questions
Q1) Which of the following refers to how external reward may support an employee's sense of competence if they don't undermine autonomy?
A) extrinsics in service of intrinsics
B) intrinsics in service of extrinsics
C) punishments in service of rewards
D) rewards in service of punishments
Q2) Pam is a new manager who is trying to use reinforcement theory in motivating her employees. She should understand that which of the following is the motivating emphasis according to this theory?
A) personality
B) the environment
C) thoughts
D) attitudes
Q3) Operant conditioning was initially studied with experiments conducted on ______.
A) monkeys
B) dogs
C) rats
D) humans
Q4) Describe organizational behavior modification and include an example.
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Chapter 10: Group Processes and Teams
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Sample Questions
Q1) Describe the benefits of a team charter.
Q2) Which of the following is a key component of output in the input-process-output model?
A) performance as rated by those outside of the team
B) How well the organization's needs are met.
C) performance as rated by those inside of the team
D) the willingness of team members to accept turnover
Q3) Project Aristotle at Google found that the most important specific norms in effective teams were ______.
A) demographics and personalities
B) norms and team norms
C) communication and empathy
D) implicit and explicit norms
Q4) Functioning teams that rely on technology-mediated communication while crossing several different boundaries are known as ______.
A) social loafers
B) goal-oriented teams
C) virtual teams
D) nominal teams
Q5) Explain why cohesion may not always be a good thing.
Page 12
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Chapter 11: Managing Conflict and Negotiation
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99 Flashcards
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Sample Questions
Q1) Conflict is a(n) ______.
A) behavior
B) perception
C) attitude
D) mood
Q2) What is another term for unproductive conflict?
A) dysfunctional conflict
B) functional conflict
C) productive conflict
D) task conflict
Q3) Which of the following occurs when one person seeks to outdo or outshine another person?
A) differences over facts
B) differences over goals and priorities
C) competition for scarce resources
D) competition for supremacy
Q4) Describe how team conflict affects team performance.
Q5) Functional conflict hurts an organization's performance.
A)True
B)False
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Chapter 12: Organizational Communication
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) A social media strategist noted that "smart brands use ______ in meaningful ways, and most of them use their brand name as a way to make sure customers can find and recognize them."
A) Blogs
B) Twitter
C) Facebook
D) LinkedIn
Q2) What are the first few minutes of communication referred to as?
A) meet-n-greet
B) breaking the ice
C) first impression
D) thin slices
Q3) Wes heard a rumor that layoffs may be on the horizon in his organization and shares this information with his team member Cathy. This is an example of ______.
A) upward communication
B) the grapevine
C) boundary spanning
D) downward communication
Q4) Describe the concept of thin slicing a conversation.
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Chapter 13: Diversity and Cross-Cultural Adjustments
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following GLOBE cultural dimensions is defined as--the degree to which members of a collective expect power to be distributed equally?
A) power distance
B) uncertainty avoidance
C) humane orientation
D) institutional collectivism
Q2) The most effective source for developing global leaders is ______.
A) acculturation
B) international assignments
C) culture shock
D) cultural retooling
Q3) The culturally endorsed implicit leadership theory is based on the GLOBE research program.
A)True
B)False
Q4) Cultural tightness is associated with order and efficiency, conformity, and low rates of change.
A)True
B)False
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Chapter 14: Organizational Culture
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Which of the following are the most visible, but often not decipherable, elements of organizational culture?
A) assumptions
B) artifacts and creations
C) espoused values
D) enacted values
Q2) When revenues streams are unpredictable or uneven it is known as ______.
A) stability
B) goal incongruence
C) performance ambiguity
D) people orientation
Q3) The values of the founders of companies and key leaders have an influence on ______.
A) organizational culture
B) involvement
C) adaptability
D) mission
Q4) Compare and contrast organizational culture and climate.
Q5) Describe the relationship between national culture and organizational culture.
Q6) Define organizational culture in your own words.
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Chapter 15: Leading Change and Stress Management
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109 Flashcards
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Sample Questions
Q1) There is a difference between theories of change and theories of changing.
A)True
B)False
Q2) Describe the reactions a person might have to a stress episode.
Q3) Change is more likely to lead to stress when the change has consequences that threaten employees' ______.
A) sense of identity
B) level of pay
C) job satisfaction
D) job performance
Q4) There are three steps in Lewin's change process. The one that challenges the status quo by shaking up assumptions is known as ______.
A) changing
B) thawing
C) unfreezing
D) refreezing
Q5) Incremental changes are typically swift and dramatic.
A)True
B)False
Q6) Describe the use of survey feedback in organizations.
Page 17
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