Introduction to Management
Final Exam Questions
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles and practices central to effective organizational management. The course covers key topics such as planning, organizing, leading, and controlling within various business contexts. Students explore management theories, the roles and responsibilities of managers, decision-making processes, motivation techniques, team dynamics, and organizational culture. Through case studies and real-world examples, the course also examines contemporary challenges facing managers, equipping students with skills essential for managing individuals and teams in dynamic environments.
Recommended Textbook Essentials of Management 9th Edition by Andrew J. DuBrin
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Chapter 1: The Managers Job
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Q1) An important subset of interpersonal skills for managers is__________the ability to work effectively and conduct business with people from different cultures.
A) multiculturalism
B) bilingualism
C) diversity
D) multinationalism
Answer: A
Q2) Management tells the workers in an office that they have been selected to be part of a study of productivity because of their good record so far. Worker productivity increases even more, thereby demonstrating the Hawthorne effect.
A)True
B)False
Answer: True
Q3) You are using evidence-based management when your practice is based on A) a recent fad.
B) what your CEO thinks is hot.
C) thinking by philosophers.
D) an established principle.
Answer: D
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Chapter 2: International Management and Cultural Diversity
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Q1) English is the official language of business because
A) diversity training has not been implemented in many companies.
B) the Internet and information technology place a heavy emphasis on English.
C) American companies have an ethnocentric point of view.
D) everyone in the world speaks English.
Answer: B
Q2) An advantage of free-trade agreements for a company like Big Moe, the paper recycler in New Jersey, is that the company can
A) avoid paying United States income tax.
B) avoid paying New Jersey income tax.
C) import trees from China and India more readily.
D) export more easily.
Answer: D
Q3) The World Trade Organization
A) imposes tariffs on countries with a history of human rights violations.
B) liberalizes trade among many nations throughout the world.
C) lowers trade barriers and tariffs for developing countries.
D) increases trade barriers and tariffs for industrialized countries.
Answer: B
Page 4
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Chapter 3: Ethics and Social Responsibility
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Q1) According to the concept of a virtuous cycle, corporate social performance and financial performance enhance each other.
A)True
B)False
Answer: True
Q2) Which one of the following approaches to creating an ethical and socially responsible workplace is likely to be the most powerful?
A) Passing out buttons with the statement "Just Say No to Bad Ethics"
B) Placing posters about ethics throughout the organization
C) Top management acting as models of the right behavior
D) Including a statement about ethics and social responsibility in the employee handbook
Answer: C
Q3) One of the ethical problems with backdating stock options is that it involves lying about when the option was granted.
A)True
B)False
Answer: True
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Chapter 4: Essentials of Planning
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Sample Questions
Q1) The purpose of a SWOT analysis is to assess
A) strengths, weaknesses, opportunities, and threats.
B) strategy, weaknesses, options, and time.
C) satisfactions, worst options, and trade-offs.
D) successes, winners, and ominous threats.
Q2) Operational planning often focuses on the short term.
A)True
B)False
Q3) An MBO program involves people setting many objectives for themselves.
A)True
B)False
Q4) In management by objectives, the objectives start at the bottom of the organization and move upward.
A)True
B)False
Q5) A medical products firm specializes in the manufacture of prosthetic arms and legs, thereby illustrating a focus strategy.
A)True
B)False
Q6) Using the planning model, how would you plan an event for 500 people.
Page 6
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Chapter 5: Problem Solving and Decision Making
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Q1) A powerful approach to developing an innovative organization is to systematically gather ideas from people inside and outside the firm.
A)True
B)False
Q2) To say that a decision is based on political considerations means that it is not based on
A) alliances with others.
B) thoughts of acquiring power.
C) both sides of an issue.
D) the objective merits of the situation.
Q3) When Andrew Schuman bought Hammond's Candies, he learned than an assembly-line worker had dreamed up the design of the company's candy. So Schuman decided to offer a $50 bonus to assembly-line workers who came up with successful ideas to cut manufacturing costs.
1. What does this story illustrate about finding new ideas?
2. How does the candy company encourage creativity?
Q4) Describe what you can do in the next several years to increase your creativity.
Q5) Describe the role of intuition in decision making.
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Chapter 6: Quantitative Techniques for Planning and Decision Making
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Q1) The economic-order quantity (EOQ) is the inventory level that minimizes ordering and carrying costs.
A)True
B)False
Q2) A decision tree is considered particularly useful in A) evaluating costs over the life of a project.
B) making a sequence of decisions.
C) estimating the length of time required to achieve given return on investment. D) determining when to drop a product line.
Q3) The prudence trap in making forecasts leads a person to make overly optimistic forecast so as not to appear too conservative.
A)True
B)False
Q4) With a more refined application of PERT, the optimistic, pessimistic, and most probable times should be based on A) Bureau of Labor Statistics estimates.
B) the intuition of someone new to the task.
C) the intuition of a well-experienced worker.
D) a frequency distribution of estimates.
8
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Chapter 7: Job Design and Work Schedules
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Q1) Night-shift workers have a lower incidence of alcohol and drug abuse than do workers on the day and evening shifts.
A)True
B)False
Q2) Job rotation is a good example of vertical job loading.
A)True
B)False
Q3) Working the back of a deep display case to stock merchandise can be uncomfortable, so OSHA recommends is the use of display cases that are stocked from the back.
A)True
B)False
Q4) A major characteristic of a high-performance work system in a manufacturing environment is that
A) workers are allowed limited rest breaks.
B) time and motion studies dictate work methods.
C) supervisors make all the important decisions.
D) workers participate in making decisions that have an impact.
Q5) Describe telecommuting, along with some of its advantages and disadvantages.
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Chapter 8: Organization Structure, Culture, and Change
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Q1) Delegation can be used to make empowerment possible.
A)True
B)False
Q2) A major justification for outsourcing is that a company is likely to profit when it focuses its effort on activities it performs best, while noncore activities are performed by outside experts.
A)True
B)False
Q3) A bureaucracy is characterized by a hierarchy of authority.
A)True
B)False
Q4) A problem with geographical departmentalization is that it leads to too much centralization of decision making.
A)True
B)False
Q5) Identify and describe the most common forms of departmentalization. Give company examples where you can.
Q6) What can a CEO do to bring about change in his or her organization?
Q7) First describe, then draw, a matrix organization structure.
Page 10
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Chapter 9: Staffing and Human Resource Management
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Q1) A consumer driven health plan requires that the employee pay a large deductible before receiving reimbursement from the insurance company.
A)True
B)False
Q2) Orientation, training, and development are useful ways of combating a "sink or swim" philosophy of employee learning.
A)True
B)False
Q3) A concern is that in some industries, union demands for compensation
A) include variable pay.
B) have made it difficult for companies to remain competitive.
C) include wellness clinics.
D) seek unfair treatment for workers.
Q4) Global recruiting for managers can be difficult because candidates must be found who can blend the work practices of two cultures.
A)True
B)False
Q5) Describe the various ways in which employers recruit, or search, for potential job candidates.
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Chapter 10: Leadership
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Sample Questions
Q1) To developing charisma,
A) be laid back and aloof.
B) have low self-efficacy.
C) keep emotions under tight control.
D) make everybody feel important.
Q2) A problem noted with mentoring others is that it tends to have a negative effect on the manager's own leadership effectiveness.
A)True
B)False
Q3) Charismatic leaders are able to
A) inspire others.
B) intimidate group members.
C) get coworkers to support each other.
D) get group members to compete against one another.
Q4) Shadowing as a mentoring technique involves
A) the mentor providing frequent feedback to the person mentored.
B) having a series of mentors.
C) observing the mentor by following him or her around.
D) showing considerable respect for the mentor in meetings.
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Chapter 11: Motivation
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Q1) The achievement need refers to
A) finding joy in accomplishment for its own sake.
B) improving employee retention.
C) forming friendships.
D) increasing employee turnover.
Q2) The employee motivation program at Dollar General illustrates that A) people who work in discount stores demand luxury prizes.
B) only financial motivators are effective.
C) with even modest rewards, positive reinforcement can help a company attain its goals.
D) the most effective rewards are low-priced merchandise.
Q3) Motivation theory suggests that as along as you are strongly motivated you can accomplish almost anything you want.
A)True
B)False
Q4) Praising workers for good performance is a type of A) informal recognition..
B) formal recognition.
C) valence
D) management
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Chapter 12: Communication
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Q1) An advantage of company Web logs or blogs is that they allow for both downward and upward communication.
A)True
B)False
Q2) Suppose you are on an overseas assignment to a culture much different than your own. How would you go about overcoming any potential communication barriers between you and members of the group you will be working with?
Q3) A learning organization
A) modifies its behavior to reflect new knowledge and new insights.
B) is skilled at creating, acquiring, and transferring knowledge.
C) both a & b
D) approaches each problem with a completely new start.
Q4) The image a person conveys communicates such messages as "I feel powerful" and "I think this meeting is important."
A)True B)False
Q5) An effective meeting leader limits participation by other people at the meeting. A)True B)False
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Chapter 13: Teams, Groups, and Teamwork
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Q1) Group cohesiveness and commitment begin to develop during the ____ stage of group development.
A) forming
B) storming
C) norming
D) performing
Q2) Cross-functional teams
A) remain in the forming stage.
B) become bored readily.
C) breed conflict because of the different points of view.
D) disband quickly.
Q3) When experiencing task conflict, team members are likely to
A) point out each other's personal faults.
B) engage in personality clashes.
C) critically examine alternative solutions to problems.
D) try to outsmart each others intellectually.
Q4) When a group deals with creative tasks, it is best to have a homogeneous group.
A)True
B)False
Q5) Describe the people-related activities of a good team player.
Page 15
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Chapter 14: Information Technology and E-Commerce
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Q1) Because such excellent software is now available, innovation is now less important to remain competitive.
A)True
B)False
Q2) A company involved in data mining probably wants to
A) find new ways of squeezing profits out of old products.
B) outsource its IT function.
C) form a strategic alliance with a mining company.
D) make additional use of information already on hand.
Q3) E-commerce managers no longer have to worry about Internet fraud because consumer protection groups have successfully combated most types of such fraud.
A)True
B)False
Q4) An important use of company intranets is to enable workers to share information they can use to solve company problems.
A)True
B)False
Q5) Describe at least four positive consequences of information technology on the manager's job.
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Chapter 15: Essentials of Control
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Q1) Computer-aided monitoring is used for A) data-loss prevention.
B) recording an employee's efficiency.
C) monitoring quality
D) all of the choices
Q2) A major purpose of a pro-forma earnings statement is to exclude
A) salaries paid to non-productive employees.
B) kickbacks paid to the company by large customers
C) one-time charges not related to future earnings.
D) operating costs.
Q3) The financial measure, free cash flow takes into account the idea that managers need to make capital investments to maintain or expand the company's fixed assets.
A)True
B)False
Q4) Cash from (or used in) operating activities is the A) heart of cash flow.
B) cash paid to outsiders such as banks or stockholders.
C) cash received from selling stock or assets.
D) cash at the beginning and end of the period covered.
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Chapter 16: Managing Ineffective Performers
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Q1) A study found that workers low in organizational citizenship behavior
A) refused to contribute to charities through payroll deduction.
B) spent too much time in community activities during working hours.
C) tended to be the most productive workers.
D) tended to engage in counterproductive workplace behavior.
Q2) An employee who is poorly motivated will often not sustain enough effort to accomplish the amount of work required to meet standards.
A)True
B)False
Q3) The control model for managing ineffective performers is based on the assumption that summary discipline is more effective than corrective discipline.
A)True
B)False
Q4) Two business psychologists cited in the management text claim that good coaching
A) is simply good management.
B) cannot be done by managers.
C) should not be part of a manger's responsibility.
D) should be the responsibility of top-level management only.
Q5) Explain why so many employees become substandard performers.
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Chapter 17: Enhancing Personal Productivity and Managing
Stress
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Q1) Describe some of the major stressors in the workplace.
Q2) A major time waster is
A) interruptions from others.
B) telecommuting.
C) the Pareto principle.
D) sending emails.
Q3) Primary Freight Services Inc. introduced a three-month stress management program for its 70 employees during the Great Recession, six weeks before shortening the workweek to four days and cutting everyone's pay 29 percent. The program is aimed at teaching employees how to take care of themselves physically, mentally, and emotionally. As a result of the program, the mood remains upbeat.
1. What does this anecdote illustrate about stress in the workplace?
2. Why did the company institute a stress management program?
Q4) One way in which meditation works is to get your mind into such an excited state that you are bubbling with mental energy.
A)True
B)False
Q5) What steps or actions should a person take to reduce his or her procrastination?
Page 19
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