Introduction to Management Final Exam
Course Introduction
Introduction to Management provides students with a broad overview of the fundamental concepts, principles, and practices that underlie the management function in organizations. The course covers key topics such as planning, organizing, leading, and controlling, examining how managers utilize resources efficiently to achieve organizational goals. Students will explore various management theories, ethical considerations, decision-making processes, motivation, team dynamics, and the impact of global and cultural factors on management. Emphasis is placed on the development of practical managerial skills and the application of theoretical knowledge to real-world business scenarios.
Recommended Textbook
Essentials of Contemporary Management 5th Edition by Gareth Jones
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14 Chapters
1506 Verified Questions
1506 Flashcards
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Page 2
Chapter 1: The Management Process Today
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following refers to a cluster of decisions concerning what organizational goals to pursue,what actions to take,and how to use resources to achieve these goals?
A) Synergy
B) Value
C) Strategy
D) Mission
E) Business model
Answer: C
Q2) Susan,the CEO of United Group Ltd.,reviews the performance of her company in the past month's Profit & Loss Statement to determine if the company is on pace to meet the planned sales and profitability goals.Susan is engaged in which of the following managerial functions?
A) Planning
B) Organizing
C) Staffing
D) Controlling
E) Leading
Answer: D
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Page 3
Chapter 2: Values, Attitudes, Emotions, and Culture: The
Manager As a Person
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Organizational socialization is the process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively.
A)True
B)False
Answer: True
Q2) Satisfied managers are more likely to perform organizational citizenship behaviors than dissatisfied managers.
A)True
B)False
Answer: True
Q3) The tendency to experience positive emotions and moods and feel good about oneself and the rest of the world is known as:
A) conscientiousness.
B) openness to experience.
C) rationality.
D) extraversion.
E) social recognition.
Answer: D
Page 4
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Chapter 3: Managing Ethics and Diversity
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Taking quick action to correct inequalities and curtailing discriminatory behavior would be the duty of a manager in a _____ role.
A) leader
B) disturbance handler
C) negotiator
D) liaison
E) spokesperson
Answer: B
Q2) The increasing racial and ethnic diversity of the workforce and the population as a whole underscores the importance of effectively managing diversity.
A)True
B)False
Answer: True
Q3) Customers are often regarded as the most important stakeholder group.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Managing in the Global Environment
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Sample Questions
Q1) Customers are the most important group in the success of any company.Discuss the various types of customers that exist for Dell Computer and discuss how Dell needs to respond differently to the needs of its different customer groups if it is to be successful.
Q2) Organizations changing their work environment due to concerns relating to safety are an example of demographic forces that can challenge organizations.
A)True
B)False
Q3) The _____ environment includes the wide-ranging global,economic,technological,sociocultural,and political forces that affect the organization and its task environment.
A) competitors'
B) micro
C) near
D) task
E) general
Q4) The barriers to entry results from three sources.Explain in brief the three sources.
Q5) List and explain the principal forms of capital flow between countries.
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Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Based on the work of March and Simon's administrative model of decision making,the first step in the managerial decision-making process is to:
A) choose among alternatives.
B) assess alternatives.
C) implement the chosen alternative.
D) recognize the need for a decision.
E) generate alternatives.
Q2) Patrick,a manager,is assessing possible alternatives for the solution of a problem.Patrick performs a cost-benefit analysis of several alternatives in order to determine the net financial payoff of each alternative.Which of the following criteria of decision making is Patrick implementing?
A) Economic feasibility
B) Practicality
C) Ethicalness
D) Legality
E) Dialectical inquiry
Q3) Researchers have identified a six-step model that can be used by managers who are faced with an important decision.Discuss any two of these steps.
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Chapter 6: Planning, Strategy, and Competitive Advantage
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110 Flashcards
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Sample Questions
Q1) A plan that is updated and changed every year to take into consideration how the organization's external and internal environments have changed is known as a:
A) standing plan.
B) short-term plan.
C) rolling plan.
D) single-use plan.
E) standard operating plan.
Q2) Which of the following is the least complex global operation?
A) Joint venture
B) Exporting
C) Licensing
D) Franchising
E) Strategic alliance
Q3) In the planning process,functional goals and strategies do not need to be consistent with divisional goals and strategies.
A)True
B)False
Q4) List the process of strategy implementation.
Q5) Write a brief note on the different modes of international expansion.
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Chapter 7: Designing Organizational Structure
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Sample Questions
Q1) A Place for Pizza encourages the basic division of labor among "chefs" and "food servers" where chefs perform all tasks involved in actual cooking and food servers perform all tasks involved in giving food to the customers.Which of the following grouping tasks is A Place for Pizza implementing?
A) Functional structure
B) Job design
C) Divisional structure
D) Product structure
E) Matrix structure
Q2) Which of the following structures allows managers to be responsive to the needs of their customers and allows them to act flexibly in making decisions in response to customers' changing needs?
A) Market structure
B) Geographic structure
C) Functional structure
D) Matrix structure
E) Transitional structure
Q3) Write a brief note on liaison roles,task forces,and cross-functional teams.
Q4) Define strategic alliance and network structure.Also,discuss their usage.
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Chapter 8: Control, Change, and Entrepreneurship
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Sample Questions
Q1) Management by objectives (MBO)is one way that managers can use to evaluate the performance of subordinates.Discuss the steps involved in using this technique.
Q2) In inert cultures,employees often receive rewards directly linked to their performance.
A)True
B)False
Q3) Action Explosives gives specifications to its suppliers of raw materials in an attempt to improve the quality of those raw materials and to minimize and anticipate the problems they are likely to face in the conversion process.Which of the following control systems is being used by Action Explosives?
A) Concurrent control
B) Feedforward control
C) Feedback control
D) Bureaucratic control
E) MBO control
Q4) Intrapreneurs engage in entrepreneurship within an existing company.
A)True
B)False
Q5) How does organizational culture help managers exert control over subordinates?
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Chapter 9: Motivation
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Sample Questions
Q1) According to Maslow's motivation theory,the lowest level of unmet needs in the needs hierarchy is the prime motivator of a worker's behavior.
A)True
B)False
Q2) Specific,difficult goals have been found to increase both motivation and performance in some types of work situations.However,they have also been found to decrease both motivation and performance in some other types of work situations.Discuss both of these possibilities,and explain the factors that are likely to produce each of these two results.
Q3) Inequity exists when a worker perceives his/her outcome-input ratio to be equal to that of a referent.
A)True
B)False
Q4) People experiencing overpayment inequity are most likely to:
A) raise their perceptions of their own inputs.
B) ask for a raise.
C) work slower.
D) be absent more.
E) come in early to work and stay late.
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Chapter 10: Leaders and Leadership
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104 Flashcards
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Sample Questions
Q1) Leadership that makes subordinates aware of their jobs' importance to the organization is called:
A) consideration leadership.
B) empowerment leadership.
C) transformational leadership.
D) transactional leadership.
E) path-goal leadership.
Q2) Transformational managers are charismatic leaders.
A)True
B)False
Q3) Contingency models of leadership take into account the context within which the manager acts.
A)True
B)False
Q4) Emotional intelligence in a leader encourages followers to be creative because the followers are more likely to take risks.
A)True
B)False
Q5) Explain with examples what the "behavior model" of leadership is.
Q6) Do men and women differ in their personal leadership styles? Explain.
Page 12
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Chapter 11: Effective Team Management
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105 Flashcards
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Sample Questions
Q1) Teams that are composed of members from different cultures are known as cross-functional teams.
A)True
B)False
Q2) Command groups are also known as:
A) informal groups.
B) virtual groups.
C) interest groups.
D) ad hoc committees.
E) departments.
Q3) Groups that managers form to achieve organizational goals are known as formal groups.
A)True
B)False
Q4) As the size of a group increases,so does the amount of social loafing that is likely to occur.
A)True B)False
Q5) Explain what is meant by a task force and a virtual team.
Q6) Write a note on command groups and self-managed work teams.
Page 13
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Chapter 12: Building and Managing Human Resources
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108 Flashcards
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Sample Questions
Q1) A summary of the knowledge,skills,and abilities that are needed to perform a specific job is known as a:
A) job design.
B) job hypothesis.
C) job description.
D) job specification.
E) job validation.
Q2) Honesty tests have been widely accepted as valid for hiring purposes.
A)True
B)False
Q3) Which of the following is NOT a tool that managers use in the selection process?
A) Performance tests
B) Performance appraisals
C) Reference checking
D) Background information
E) Interviews
Q4) What is pay level? What is its impact on an organization?
Q5) Trait appraisals have both advantages and disadvantages for the organization.Explain what is meant by this term and discuss three disadvantages of this technique.
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Chapter 13: Communication and Information Technology Management
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105 Flashcards
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Sample Questions
Q1) The most advanced types of management information systems (MIS)systems are known as:
A) expert systems.
B) operations information systems.
C) real-time systems.
D) transaction-processing systems.
E) decision support systems.
Q2) A sales manager follows up a complaint from a key customer with a letter to that customer.The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence.The sales manager's choice of a communication medium for the message is influenced by:
A) groupthink.
B) the need for a paper trail.
C) management by wandering around.
D) groupware.
E) MBO.
Q3) Operating system software tells the computer hardware how to run.
A)True
B)False
Page 15
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Chapter 14: Operations Management: Managing Vital
Operations and Processes
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112 Flashcards
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Sample Questions
Q1) Write a note on consumer preferences.
Q2) What are the ethical implications of adoption of techniques like JIT,flexible manufacturing,self-managed work teams,and reengineering? Do the benefits gained through the use of such techniques outweigh their costs?
Q3) It follows that if setup times for complex production equipment can be reduced,efficiency will rise.
A)True
B)False
Q4) An advantage of JIT systems is that they leave a buffer stock of inventory available to the organization.
A)True
B)False
Q5) Labor productivity is calculated by:
A) outputs/direct labor.
B) outputs minus direct labor.
C) inputs/direct labor.
D) outputs x direct labor/inputs.
E) direct labor/outputs.
Q6) Describe the three basic facility layouts.
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