Introduction to Management Exam Review
Course Introduction
Introduction to Management provides students with a comprehensive overview of the fundamental principles, processes, and practices involved in managing organizations. The course explores key topics such as planning, organizing, leading, and controlling, while introducing essential concepts like decision-making, motivation, communication, and organizational structure. Through real-world case studies and practical examples, students will develop an understanding of the roles and responsibilities of managers in todays dynamic business environment, setting a strong foundation for further study in management or related fields.
Recommended Textbook
MGMT Principles of Management 9th Edition by Chuck Williams
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18 Chapters
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Page 2
Chapter 1: Management
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Sample Questions
Q1) An accountant with _____ has the ability to create statements for a budget,compare the budget to the actual income statement of a particular financial year,and determine unnecessary expenses.
A) technical skills
B) human skills
C) conceptual skills
D) interpersonal skills
Answer: A
Q2) Middle managers are the only managers who do not supervise other managers.
A)True
B)False
Answer: False
Q3) Management is defined as solving organizational problems.
A)True
B)False
Answer: False
Q4) Efficiency is accomplishing tasks that help fulfill organizational objectives.
A)True
B)False
Answer: False
Page 3
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Chapter 2: The History of Management
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Q1) _________ were the first to recognize the need for submitting requests in writing.
A.Sumerians
B.Egyptians
C.Persians
D.Venetians
Answer: Egyptians
Q2) According to Henri Fayol's fourteen principles of management,_____ requires that compensation should be fair and satisfactory to both the employees and the organization.
A) unity of direction
B) centralization
C) equity
D) remuneration
Answer: D
Q3) _____ are smaller systems that operate within the context of a larger system.
Answer: Subsystems
Q4) _____ proposed a comprehensive theory of cooperation in formal organizations.
Answer: Chester Barnard
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Chapter 3: Organizational Environments and Cultures
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Q1) Ecru In
C.is a company that provides dairy products and meat to a fast food chain.The fast food chain regularly buys these food items from Ecru.In this scenario,Ecru is a _________ of the fast food chain.
A.supplier
B.competitor
C.buyer
D.regulator
Answer: supplier
Q2) Under the 1991 Civil Rights Act,if an employee is sexually harassed by anyone at work,the harasser-not the company-is liable for damages,attorneys' fees,and back pay.
A)True
B)False
Answer: False
Q3) _________ are companies in the same industry that sell similar products or services to customers.
Answer: Competitors
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Chapter 4: Ethics and Social Responsibility
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Q1) _________ pertain to the social roles that businesses play in society beyond their economic,legal,and ethical responsibilities.
A.Proactive responsibilities
B.Obligatory responsibilities
C.Accommodative responsibilities
D.Discretionary responsibilities
Q2) Which of the following factors should be taken into account when determining the ethical intensity of an action?
A) Conflict of interest
B) Peer acceptance
C) Intent of a manager
D) Temporal immediacy
Q3) The greater the corporate responsibility in conducting,encouraging,or sanctioning illegal or unethical activity,the lower the culpability score.
A)True
B)False
Q4) The act of reporting others' ethics violations to management or legal authorities is known as _________.
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Chapter 5: Planning and Decision Making
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Q1) Daniel has started a small shoe manufacturing company.He does not want the best equipment at the moment,so he is using equipment that is good enough to work with.In this scenario,Daniel is _____.
A) maximizing
B) discounting
C) specializing
D) satisficing
Q2) Omega Corp.has a goal of increasing its production and reducing its overhead costs.To achieve this goal,the company has developed four alternate action plans.Its idea is to monitor how these plans work and then invest more in the plan that shows maximum results.This type of planning that allows for flexibility is known as _____.
A) reverse planning
B) options-based planning
C) time-based planning
D) traditional planning
Q3) Planning encourages persistence even when there may be little chance of short-term success.
A)True
B)False
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Page 7
Chapter 6: Organizational Strategy
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Q1) Imperfectly imitable resources are those resources that are impossible or extremely costly or difficult to duplicate.
A)True
B)False
Q2) _________ is creating or acquiring companies that share similar products,manufacturing,marketing,technology,or cultures.
Q3) _________ is a measure of the intensity of competitive behavior among companies in an industry.A.Direct competition
B.Character of the rivalryC.Competitive advantageD.Market commonality
Q4) In the context of direct competition,_________ is defined as the degree to which two companies have overlapping products,services,or customers in multiple markets.
Q5) Which of the following can help managers to improve the speed and accuracy with which they determine the need for strategic change?
A) Fostering competitive inertia
B) Eliminating creative work environments
C) Looking for signs of strategic dissonance
D) Limiting design iterations
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Chapter 7: Innovation and Change
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Q1) Which of the following statements is true of experiential approach to innovation?
A) It tests a prototype of a new product or service and then builds and tests the improved prototype.
B) It is used to manage innovation in more certain environments during periods of incremental change.
C) It assumes that incremental innovation can be planned using a series of steps.
D) It uses intuition and hands-on experience to reduce uncertainty and accelerate learning.
Q2) In the context of organizational development,the purpose of large-system interventions is to:
A) assess how a group functions and help it work more effectively to accomplish its goals.
B) increase interpersonal effectiveness by helping people to become aware of their attitudes.
C) change the character and performance of an organization, business unit, or department.
D) help a work group establish short- and long-term goals.
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Chapter 8: Global Management
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Q1) Local adaptation is typically preferred by managers who are charged with making the international business successful in their countries,whereas managers at company headquarters value global consistency because it simplifies decisions.
A)True
B)False
Q2) _________ include government loans,grants,and tax deferments given to domestic companies to protect them from foreign competition.
A.Export restraints
B.Import standards
C.Quotas
D.Subsidies
Q3) Which of the following statements is true of global consistency?
A) It modifies a company's standard operating procedures.
B) It occurs when two existing companies collaborate to form a third company.
C) It allows managers to adapt to differences in foreign customers.
D) It simplifies decisions for managers at company headquarters.
Q4) A(n)_________ is someone who lives and works outside his or her native country.
Q5) A _________ is a nontax method of increasing the cost or reducing the volume of imported goods.
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Chapter 9: Designing Adaptive Organizations
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Q1) In the context of task interdependence,in _____,different jobs or groups work together in a back-and-forth manner to complete an intraorganizational process.
A) sequential interdependence
B) pooled interdependence
C) reciprocal interdependence
D) comprehensive interdependence
Q2) _________ are characterized by precisely defined,unchanging roles and a rigid chain of command based on centralized authority and vertical communication.This type of organization works best in stable,unchanging business environments.
A.Mechanistic organizations
B.Organic organizations
C.Modular organizations
D.Virtual organizations
Q3) Which of the following statements is true of functional departmentalization?
A) It allows work to be done by highly qualified specialists.
B) It focuses an organization on customer needs rather than on products.
C) It helps companies respond to the demands of different markets.
D) It allows companies to manage in an efficient manner large, complex tasks.
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Chapter 10: Managing Teams
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Q1) _________ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes.
A.Social loafing
B.Bureaucratic immunity
C.Structural accommodation
D.Minority domination
Q2) Intentionally doing one's work badly is an example of a negative team norm.
A)True
B)False
Q3) Which of the following is necessary for stretch goals to effectively motivate teams?
A) Teams must be empowered with control of resources, such as budgets, workspaces, and computers.
B) Teams must include employees from a single functional area.
C) Teams must go through the process of multilevel reviews and sign-offs to get management approval before making changes.
D) Teams must have a low degree of autonomy over how they achieve their goals.
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12
Chapter 11: Managing Human Resource Systems
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Q1) Wrongful discharge is the loss of poor-performing employees who choose to leave an organization.
A)True
B)False
Q2) Managers should verify the information collected via résumés and application forms by comparing it with additional information collected during interviews and other stages of the selection process.
A)True
B)False
Q3) In the process of performance appraisal,_________ error occurs when assessors rate all workers as average or in the middle of the scale.
Q4) Employment reference is a recruitment method wherein employees of a company recommend qualified friends,relatives,or colleagues for a job vacancy in the company. A)True
B)False
Q5) Application forms commonly ask applicants for non-job-related information.
A)True
B)False
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Chapter 12: Managing Individuals and a Diverse Work Force
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Q1) Vague selection and promotion criteria allow decision makers to focus on non-job-related characteristics that may unintentionally lead to employment discrimination.
A)True
B)False
Q2) _________ gives workers with disabilities the tools they need to overcome their disabilities and is also an effective strategy to recruit,retain,and enhance the productivity of people with disabilities.
Q3) Under the _________,success is usually measured by how well companies achieve recruitment,promotion,and retention goals for women,people of different racial/ethnic backgrounds,or other underrepresented groups.
A.access and legitimacy paradigm
B.learning and effectiveness paradigm
C.discrimination and fairness paradigm
D.acceptance and celebration paradigm
Q4) Affirmative action guarantees diversity.
A)True
B)False
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Chapter 13: Motivation
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Q1) Managers should reduce employees' outcomes to restore equity.
A)True
B)False
Q2) Which of the following defines motivation?
A) It is the process of changing behavior by changing the consequences that follow behavior.
B) It is the attractiveness or desirability of a reward or outcome.
C) It is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.
D) It is the perceived relationship between effort and performance.
Q3) Pyramid Inc.conducted employee performance appraisals.One of the clerks,Fiona,is highly unsatisfied with her appraisal as she feels that she has been underrewarded in comparison to one of her coworkers,despite her hard work.She is frustrated and tries to restore equity by reporting about the inequity to her boss.She does so hoping that the issue will be solved.In this case,Fiona has tried to restore equity by:
A) increasing inputs.
B) increasing outcomes.
C) retaining the same referent.
D) staying with the company.
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Page 15
Chapter 14: Leadership
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Q1) Which of the following is a characteristic of charismatic leaders?
A) They articulate a clear vision for the future that is based on strongly held values or morals.
B) They encourage followers to make sacrifices for their organization because they know that they will prosper when the organization prospers.
C) They transform their organizations by getting their followers to accomplish more than they intended.
D) They generate awareness and acceptance of a group's purpose and get employees to see beyond their own needs.
Q2) Which of the following best describes path-goal theory?
A) Leaders must be matched to the right leadership situation.
B) Leader behavior must be a source of immediate or future satisfaction for followers.
C) Leader behavior must duplicate the characteristics of followers' work environments.
D) Leaders are effective when the work groups they lead perform well.
Q3) Directive leadership is very similar to considerate leader behavior.
A)True
B)False
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Chapter 15: Managing Communication
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Q1) A _________ is an informal communication network that involves numerous people sharing information with a few of their friends resulting in that information flowing freely and quickly through the organization.
A.gossip chain
B.cluster chain
C.linear chain
D.stratified chain
Q2) A person who attributes his or her success to hard work and failure to bad luck is likely to be experiencing a(n)_____.
A) empowerment bias
B) fundamental error of attribution
C) self-serving bias
D) reactive error of perception
Q3) When Lilah saw her guest wrinkling her nose,she realized that she had not cleaned the litter in her cat box.Nose wrinkling is an example of _____.
A) semiotics
B) kinesics
C) paralanguage
D) metalanguage
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Page 17
Chapter 16: Control
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Q1) A disadvantage of feedback is that:
A) it is too general to apply to most situations.
B) most people are too sensitive to receive feedback.
C) it always comes after the fact.
D) it makes the control process inefficient.
Q2) _________ is a regulatory process of establishing standards to achieve organizational goals,comparing actual performance to the standards,and taking corrective action when necessary to restore performance to those standards.
A.Organization
B.Coordination
C.Control
D.Planning
Q3) Leaders and managers also contribute to self-management by teaching others the skills they need to maximize and monitor their own work effectiveness.
A)True
B)False
Q4) Standards can be determined by listening to customers' comments and complaints.
A)True
B)False
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Chapter 17: Managing Information
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Q1) Ziff Corp.,a computer cabinet manufacturer,recently employed a new supply chain management system,which has never been used before.This system enables the company to produce more computer cabinets than its competitors at considerably lower costs.By employing this new supply chain management system,Ziff Corp.has achieved _____.
A) competitive inertia
B) strategic dissonance
C) first-mover advantage
D) informational advantage
Q2) Innove Tech is a technological firm that wants to build a global service delivery system.It has consulted a larger firm,Ziff Corp.,to obtain the proven technology required to establish this system.In the context of the costs of useful information,Innove Tech incurred _____ costs.
A) processing
B) retrieval
C) acquisition
D) storage
Q3) In the context of protecting information,_________ makes sure that users are who they claim to be.A.encryption
B.authorizationC.decryptionD.authentication
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Chapter 18: Managing Service and Manufacturing Operations
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Q1) _________ typically indicates the cost or number of hours of labor it takes to produce an output.
Q2) Service capability is an ongoing commitment to increase product and service quality by constantly assessing and improving the processes and procedures used to create those products and services.
A)True
B)False
Q3) Economic order quantity (EOQ)formulas are intended for use with dependent demand systems.
A)True
B)False
Q4) Three basic measures of inventory are average aggregate inventory,weeks of supply,and inventory turnover.
A)True
B)False
Q5) Durability is a quality characteristic that determines the quality of a service. A)True
B)False
Q6) _________ is the average overall inventory during a particular time period.
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