Introduction to Management Exam Review
Course Introduction
Introduction to Management provides students with a comprehensive overview of fundamental management principles and practices. This course covers primary managerial functions such as planning, organizing, leading, and controlling, emphasizing how effective management impacts organizational success. Students will explore key topics including decision-making, strategic planning, leadership styles, motivation, team dynamics, communication, and organizational structure. Through real-world examples and case studies, the course encourages critical thinking and problem-solving, preparing students to understand and address common challenges faced by managers in todays dynamic business environment.
Recommended Textbook
Canadian Organizational Behaviour 7th Edition by Steven McShane
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15 Chapters
2716 Verified Questions
2716 Flashcards
Source URL: https://quizplus.com/study-set/3202
Page 2
Chapter 1: Introduction to the Field of Organizational Behaviour
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/63393
Sample Questions
Q1) Values guide our preferences and motivate our actions.
A)True
B)False
Answer: True
Q2) Organizational citizenship refers to:
A) the employee's right to vote for the company president.
B) employee behaviours that extend beyond normal job duties.
C) the organization's obligations to society.
D) the organization's attachment to a particular country rather than being a global entity.
E) the organization's obligations to society and the organization's attachment to a particular country rather than being a global entity
Answer: B
Q3) One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.
A)True
B)False Answer: True
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Chapter 2: Individual Behaviour, Personality, and Values
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193 Verified Questions
193 Flashcards
Source URL: https://quizplus.com/quiz/63386
Sample Questions
Q1) Situational factors are working conditions within the employee's control.
A)True
B)False
Answer: False
Q2) Which of the following is a fundamental component of self-concept and represents a global self-evaluation?
A) Self-efficacy
B) Self-enhancement
C) Self-verification
D) Self-involvement
E) Self-esteem
Answer: E
Q3) Ethical conduct should consider whether:
A) the outcomes will provide the greatest good for the greatest number.
B) the behaviour violates any government laws.
C) people affected by the behaviour believe that it is fair.
D) All of the answers are correct.
E) the outcomes will provide the greatest good for the greatest number and the behaviour violates any government laws.
Answer: D
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Chapter 3: Perceiving Ourselves and Others in Organizations
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208 Verified Questions
208 Flashcards
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Sample Questions
Q1) Social identity process includes categorization and attribution activities.
A)True
B)False Answer: False
Q2) One problem with stereotyping is that few traits assigned to a particular social category accurately describe every person identified with that group.
A)True
B)False Answer: True
Q3) Most knowledge in organizations is tacit rather than explicit.
A)True
B)False Answer: True
Q4) Research has concluded that punishment and negative reinforcement should never be used in organizational settings.
A)True
B)False Answer: False
Page 5
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Chapter 4: Workplace Emotions,attitudes,and Stress
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245 Verified Questions
245 Flashcards
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Sample Questions
Q1) Shawna is dissatisfied with her co-workers for not assisting her when she recently needed additional resources for a project,and is frustrated that her boss has not supported her work or recognized her job performance.In spite of these problems,Shawna does not complain and does not intend to move elsewhere.Instead,she maintains her level of work effort and hopes the company will eventually correct these problems.According to the EVLN model,Shawna is mainly engaging in:
A) exit.
B) voice.
C) employability.
D) loyalty.
E) neglect.
Q2) Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.
A)True
B)False
Q3) In Canada,women in management jobs experience more stress than men in similar jobs.
A)True
B)False
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Chapter 5: Foundations of Employee Motivation
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201 Verified Questions
201 Flashcards
Source URL: https://quizplus.com/quiz/63383
Sample Questions
Q1) The two types of need for power in learned needs theory are:
A) personalized and socialized.
B) individual and team.
C) corporate and political.
D) high and low.
E) monetary and non-monetary.
Q2) 360-degree feedback tends to:
A) be perceived as less accurate than feedback only from the supervisor.
B) be more effective when the results are used to determine pay increases and promotions, not just employee development.
C) be more ambiguous and conflicting than when feedback comes only from the supervisor.
D) All of the answers are correct.
E) be perceived as less accurate than feedback only from the supervisor and be more ambiguous and conflicting than when feedback comes only from the supervisor.
Q3) Feelings of procedural injustice produce anger,which,in turn,generates either withdrawal or aggression.
A)True
B)False
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Page 7
Chapter 6: Applied Performance Practices
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) The philosophy behind scientific management is to increase job enrichment and decrease job specialization.
A)True
B)False
Q2) Empowerment does which of the following?
A) Empowerment is increased by autonomy.
B) Empowerment decreases skill variety.
C) Empowerment increases job rotation.
D) Empowerment increases job specialization.
E) Empowerment increases autonomy and job specialization.
Q3) Employee share ownership plans and share options are two types of organizational-level performance-based rewards.
A)True
B)False
Q4) When Adam Smith reported on how 10 pin makers working together could produce many times more pins than if they worked alone,Smith was describing the benefits of job enrichment.
A)True
B)False
Q5) Compare and contrast gainsharing with employee share ownership plans.
Page 8
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Chapter 7: Decision Making and Creativity
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) Which of these statements about creativity is TRUE?
A) Creativity is found in only 15 per cent of the adult population in Canada.
B) Creative people have no knowledge of the fundamental issues on that decision problem.
C) Creativity is strongest when employees have formed strong mental models.
D) Creative people have a strong need for social approval.
E) Creative people possess sufficient knowledge and experience on the subject.
Q2) Recent studies of human decision making conclude that which of the following ultimately energizes us to select the preferred choice?
A) logic
B) emotions
C) an implicit favourite
D) creativity
E) intuition
Q3) Describe the rational choice paradigm of decision making.
Q4) Escalation of commitment is more likely to occur when the perceived costs of terminating the project are high or unknown.
A)True
B)False
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Chapter 8: Team Dynamics
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256 Verified Questions
256 Flashcards
Source URL: https://quizplus.com/quiz/63380
Sample Questions
Q1) Team effectiveness refers to how well a team accomplishes its objectives for the organization,even if this undermines the team's ability to survive for future tasks.
A)True
B)False
Q2) Teams are generally more effective when the task is complex and lacks definition.
A)True
B)False
Q3) Critical events,such as a colleague's serious injury,may alter team norms.
A)True
B)False
Q4) Groupthink and evaluation apprehension are two characteristics of effective decision-making teams.
A)True
B)False
Q5) Cohesiveness tends to be higher in teams where the office design facilitates communication among team members.
A)True
B)False
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Chapter 9: Communicating in Teams and Organizations
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165 Verified Questions
165 Flashcards
Source URL: https://quizplus.com/quiz/63379
Sample Questions
Q1) Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?
A) Newsletter
B) Email message
C) Telephone conversation
D) Face-to-face meeting
E) Memorandum to all employees
Q2) Face-to-face interaction has higher media richness than a telephone conversation.
A)True
B)False
Q3) Should companies try to eliminate grapevine communication? Explain your answer.
Q4) Research has found that women are generally more sensitive than are men to nonverbal communication.
A)True
B)False
Q5) Most information is communicated verbally rather than nonverbally in quiet settings.
A)True
B)False
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Chapter 10: Power and Influence in the Workplace
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/63392
Sample Questions
Q1) Impression management is a common strategy for people trying to get ahead in the workplace.
A)True
B)False
Q2) A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines.This supervisor is mainly using which form of influence?
A) Legitimate
B) Silent authority
C) Referent
D) Assertiveness
E) Persuasion
Q3) Networking is a form of influence that tends to increase the individual's expert and referent power.
A)True
B)False
Q4) Upward appeal is not considered a type of influence tactic.
A)True
B)False
Q5) Which types of people are more likely to engage in organizational politics?
Page 12
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Chapter 11: Conflict and Negotiation in the Workplace
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/63391
Sample Questions
Q1) GlobalCo formed a task force consisting of eight employees from four culturally diverse countries who have not previously met.The task force must work closely together for a month to solve a troublesome customer problem.These employees have similar technical training,but they have different religious beliefs,different languages,and different standards of living.If these employees experience conflict,this conflict might be caused by:
A) task interdependence.
B) differentiation.
C) communication problems.
D) all of these factors.
E) differentiation and communication problems, but not task interdependence.
Q2) The yielding conflict management style should be used:
A) never.
B) when the issue is much less important to you than to the other party.
C) when the other party has much less power than you do.
D) when the issue is important to both parties.
E) under almost all circumstances.
Q3) Conflict perceptions and emotions lead to conflict sources.
A)True
B)False
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Chapter 12: Leadership in Organizational Settings
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/63390
Sample Questions
Q1) Which of the following would be a leadership substitute?
A) Skilled employees.
B) Employees with strong self-leadership competencies.
C) Performance-based reward systems.
D) Supportive colleagues.
E) All of these are leadership substitutes.
Q2) NewTech Ltd.is searching for a new vice-president of marketing and wants to find someone with excellent leadership qualities.Along with evaluating each job candidate's past experience,NewTech intends to assess each candidate's leadership competencies.Identify four competencies that NewTech should be examining in each candidate.
Q3) The behavioural perspective of leadership says that task-oriented leaders clarify duties and procedures,ensure that employees follow company rules and push them to reach their performance capacity.
A)True
B)False
Q4) The implicit leadership theory states that everyone has beliefs about leadership prototypes.
A)True
B)False
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Chapter 13: Designing Organizational Structures
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) Which of the following is NOT a feature of team-based organizations?
A) Teams have a high degree of autonomy.
B) Team members replace supervisors as conduits to senior management.
C) Most teams are formed around functional departments rather than work processes.
D) Team-based structures have very few layers of hierarchy.
E) Employees within each unit are encouraged to talk to each other.
Q2) Which of the following is a coordinating mechanism?
A) Training
B) Clarifying work procedures
C) Informal communication
D) All of these are coordinating mechanisms
E) None of these is a coordinating mechanism
Q3) Conflict and ambiguity associated with the matrix structure causes some employees to experience more stress.
A)True
B)False
Q4) What is a network structure? Why do some writers believe that a network structure is an effective design for global competition?
Q5) What role does organizational strategy play in designing organizations?
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Chapter 14: Organizational Culture
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) The three stages of organizational socialization are psychological contract,confirmation,and role management.
A)True
B)False
Q2) Reality shock among new employees typically occurs when:
A) newcomers experience information overload as they enter the workplace.
B) employers are unable or unwilling to live up to their promises.
C) newcomers develop exaggerated expectations about the job.
D) All of these typically lead to reality shock.
E) They realize they will have to work in organizations until they retire.
Q3) Companies strengthen corporate culture by selecting applicants whose values are compatible with the company's dominant values.
A)True
B)False
Q4) Employees are organizationally socialized:
A) beginning with the role management stage of organizational socialization.
B) long before the first day of work.
C) beginning with the company's orientation program on the first day of work.
D) only when they enter management positions.
E) beginning with the encounter stages of organizational socialization.
Page 16
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Chapter 15: Organizational Change
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/63387
Sample Questions
Q1) Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.
A)True
B)False
Q2) Describe three ethical problems that may arise from organizational change activities.
Q3) According to force field analysis,the preferred strategy for unfreezing the status quo is to:
A) remove the driving forces for change.
B) introduce parallel learning structures.
C) increase the driving forces and reduce or remove the restraining forces.
D) increase the driving and restraining forces.
E) strengthen existing systems and team dynamics.
Q4) One of the main advantages of quantum change is that it is less risky than incremental change.
A)True B)False
Q5) Employee resistance to change most often take the form of overt work behaviours. A)True
B)False
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