Introduction to Management Exam Preparation Guide
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles, functions, and processes that underpin effective management in organizations. The course explores key concepts such as planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers in diverse business environments. Students will analyze current management theories, ethical considerations, decision-making strategies, and organizational dynamics. Through case studies and practical examples, learners develop essential skills for teamwork, communication, and leadership, preparing them for further studies or entry-level management positions.
Recommended Textbook Management 13th Edition by John
R. Schermerhorn
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18 Chapters
2067 Verified Questions
2067 Flashcards
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Page 2
Chapter 1: Introducing Management
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Briefly explain the four management functions.
Answer: The four functions of management in what is called the management process are-planning,organizing,leading,and controlling.
Planning is the process of setting performance objectives and determining what actions should be taken to accomplish them.Through planning,a manager identifies desired results and ways to achieve them.
Organizing is the process of assigning tasks,allocating resources,and coordinating work activities.
Leading is the process of arousing enthusiasm and inspiring efforts to achieve goals. Controlling is the process of measuring performance and taking action to ensure desired results.
Q2) Which of the following is typically the first step of the management process?
A) Organizing
B) Analyzing
C) Leading
D) Controlling
E) Planning
Answer: E
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Page 3
Chapter 2: Management Learning Past to Present
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Goods and services are inputs in an open system.
A)True
B)False
Answer: False
Q2) A coal extracting company is worried about the depleting coal reserves in various parts of the world.It wants to make future projections for reserve sizes and depletion rates that are useful in the planning process.Which of the following quantitative approaches should the company apply?
A) Inventory analysis
B) Mathematical forecasting
C) Queuing theory
D) Linear programming
E) Network models
Answer: B
Q3) A tight bureaucracy works best when the environment is relatively stable and operations are predictable and uncomplicated.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Ethics and Social Responsibility
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Competitors,labor unions,public-interest groups,and legal institutions are all shareholders of an organization.
A)True
B)False
Answer: False
Q2) In Kohlberg's terms,which of the following types of manager is at the postconventional level of moral development?
A) Unethical
B) Amoral
C) Ethnocentric
D) Moral
E) Immoral
Answer: D
Q3) In the _____ view,ethical behavior respects and protects fundamental rights.
A) individualism
B) justice
C) moral rights
D) utilitarian
E) humanitarian rights
Answer: C
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Chapter 4: Environment, innovation, and Sustainability
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Competitive advantage can be achieved through _____ by finding ways and using technology to adjust and tailor products and services to fit customer needs in ways that are difficult for one's competitor to match.
A) quality
B) costs
C) flexibility
D) delivery
E) durability
Q2) Lewang has decided to launch an innovative product that would help the blind access their mails through a voice application.He has finished designing the product and accessing the costs and its market applicability.Keeping in mind Hamel's "wheel of Innovation",what is the next step that Lewang should ideally undertake?
A) He should check for its sustainability.
B) He should initiate the process of scaling.
C) He should implement reverse innovation.
D) He should increase the price of the product.
E) He should access the rate of change in environment.
Q3) Describe the five steps of the wheel of innovation.
Q4) What are the three types of innovation? What do they result in?
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Chapter 5: Global Management and Cultural Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Distinguish between tight and loose cultures.Provide examples.
Q2) What do you mean by intercultural competencies? What are the different pillars of intercultural competencies?
Q3) When Veriol Inc.,a pharmaceuticals company,bought the rights of manufacturing and selling Nocturne Pharma's vitamin supplement,Vita Plus,in Mexico,Veriol Inc.engaged in _____.
A) exporting
B) global sourcing
C) franchising
D) insourcing
E) licensing
Q4) People who tend to say or write what they mean and mean what they say belong to _____ cultures.
A) high-context
B) popular
C) low-context
D) mass
E) global
Q5) Name and briefly define some common market-entry strategies that help companies go global.
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Chapter 6: Entrepreneurship and New Ventures
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Entrepreneurs are born,not made.
A)True
B)False
Q2) _____ leadership manages and leads the venture into maturity as an ever-evolving and still-growing enterprise.
A) Strategic
B) Entrepreneurial
C) Bureaucratic
D) Transformational
E) Democratic
Q3) Nailah had to quit her job to run her mother's bookstore when her mother passed away.The store was earning good profits and so she decided to open a new branch in another state.What kind of a business does Nailah own?
A) Limited liability corporation
B) Social enterprise
C) Family business
D) Corporation
E) Necessity-based enterprise
Q4) Describe equity financing.
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Chapter 7: Information and Decision Making
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) A medical officer in a multispecialty hospital proactively finds customer service deficiencies and takes remedial measures in advance.This trait of the medical officer shows that he is a _____.
A) problem defender
B) problem avoider
C) problem claimer
D) problem seeker
E) problem solver
Q2) Public information is the information gathered from stakeholders and the external environment.
A)True
B)False
Q3) _____ are insightful,comfortable with intangibles,and value flexibility and human relationships.
A) Sensation feelers
B) Intuitive thinkers
C) Sensation seekers
D) Sensation thinkers
E) Intuitive feelers
Q4) What is the use of internal and external information in organizations?
Page 9
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Chapter 8: Planning Processes and Techniques
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Which of the following is a long-term version of contingency planning?
A) Benchmarking
B) Scenario planning
C) Forecasting
D) Staff planning
E) Operationalizing
Q2) The current issue of a popular business periodical predicted a global economic downturn.The periodical attributed the downturn to a predicted increase in the inflation rate.This report is an example of _____.
A) benchmarking
B) scenario planning
C) contingency planning
D) staff planning
E) forecasting
Q3) Which of the following is a characteristic of a "great goal"?
A) It has no precise timetable.
B) It is general and not too specific.
C) It is almost impossible to accomplish.
D) It can be measured easily.
E) It is not challenging.
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Chapter 9: Control Processes and Systems
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Feedback control takes place to:
A) correct mistakes already made.
B) solve problems as they occur.
C) focus on activities before they begin.
D) ensure the implementation of a proactive approach to problem solving.
E) ensure direct supervision during the work process.
Q2) The _____ form of inventory control automatically orders a fixed number of items every time an inventory level falls to a predetermined point.
A) just-in-time scheduling
B) breakeven
C) balanced scorecard
D) asset management
E) economic order quantity
Q3) What is project management? Explain the two techniques of project management.
Q4) _____ is a function of the controlling process.
A) Creating structures
B) Setting directions
C) Measuring performances
D) Allocating resources
E) Inspiring efforts
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Chapter 10: Strategy and Strategic Management
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Why is corporate governance essential in an organization?
A) To downsize the workforce so as to earn less cost of production
B) To ensure that the strategic management is successful
C) To criticize and condone the status quo
D) To be compliant and uncritical in endorsing all management decisions
E) To avoid rigorous oversight and accountability
Q2) An unattractive industry is one in which there are high barriers to entry.
A)True
B)False
Q3) Which of the following best describes a strategy?
A) It is a comprehensive plan guiding resource allocation to achieve long-term organization goals.
B) It is the same as the mission of the organization.
C) It is the document expressing the organization's reason for existence in society.
D) It is the predominant value system of the organization as a whole.
E) It is a special strength that gives an organization a competitive advantage.
Q4) The presence of strong core values helps build a clear organizational identity.
A)True
B)False
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Chapter 11: Organization Structures and Design
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Geographical structures are typically used when there is a need to differentiate products or services in various locations,such as in different parts of a country.
A)True
B)False
Q2) Which of the following explains the purpose of empowering employees?
A) It encourages employees to work as per the decisions made by the top level managers.
B) It vertically links each employee's position with successively higher levels of management.
C) It allows people at all levels to make more decisions that affect themselves and their work.
D) It enables employees of an organization to work with strong hierarchical levels of authority.
E) It encourages employees to use more formal means of coordination with many rules and procedures.
Q3) Project teams are permanent in nature and cannot be disbanded.
A)True
B)False
Q4) What are the potential advantages of matrix structures?
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Chapter 12: Organization Culture and Change
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) _____ are formed among persons who share the same skills and work responsibilities.
A) Cohort subcultures
B) Generational subcultures
C) Ethnic or national subcultures
D) Gender subcultures
E) Occupational and functional subcultures
Q2) Education and communication is one of the positive ways to deal with resistance to change that uses discussions,presentations,and demonstrations to educate people beforehand about a change.
A)True
B)False
Q3) With respect to the force-coercion strategy,_____ involves straightforward and unilateral action to "command" that change take place.
A) direct forcing
B) political maneuvering
C) diplomatic coercing
D) indirect maneuvering
E) alliance forming
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Page 14
Chapter 13: Human Resource Management
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) What are the different types of benefits received by employees in organizations?
Q2) What is the primary difference between profit-sharing and gain-sharing plans?
A) Profit-sharing plans provide one-time payments based on performance accomplishments, whereas gain-sharing plans provide weekly and/or monthly payments.
B) Profit-sharing plans pay increases in proportion to performance contributions, whereas gain-sharing plans pay in proportion to seniority and experience.
C) Profit-sharing plans are most common at the executive level, whereas gain-sharing plans are most common at the lower levels.
D) Profit-sharing plans are monetary forms of compensation, whereas gain-sharing plans are nonmonetary.
E) Profit-sharing plans distribute to employees a proportion of net profits earned by the organization, whereas gain-sharing plans allow employees to share gains realized by their efforts.
Q3) The principle of employment-at-will gives employees the right to quit their job at any time for any reason.
A)True
B)False
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Chapter 14: Leading and Leadership Development
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Legitimate power differs from referent power in that legitimate power is the ability to influence through:
A) authority.
B) skills, knowledge, and information.
C) expertise.
D) punishment.
E) rewards.
Q2) Fred Fiedler's research showed that both the task-oriented and the relationship-oriented leadership styles were effective all the time.
A)True
B)False
Q3) A leader's choice among alternative decision-making methods is governed only by the decision time factor.
A)True
B)False
Q4) What are the four leadership styles identified by Robert House that can add value in different types of situations for a leader?
Q5) Define vision and explain the concept of visionary leadership.
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Chapter 15: Individual Behavior
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Sophie is a Type A personality.Which of the following patterns of behavior would be observed in Sophie?
A) Slow-eating patterns
B) Patience
C) Multi-tasking
D) Laziness
E) Lack of stress
Q2) Ronald is a senior executive at Brown Inc.He is well-mannered and has the ability to cooperate with all his colleagues.When employees have work-related or personal issues,they approach him for support because they trust him.Which of the following personality traits does Ronald most likely possess that enables him to be so approachable?
A) Agreeableness
B) Introversion
C) Self-serving bias
D) Locus of control
E) Extraversion
Q3) The cognitive component of an attitude reflects a belief or an opinion.
A)True
B)False
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Chapter 16: Motivation Theory and Practice
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) _____ is a way of enhancing self-efficacy of a person by telling the person that she or he can,or by encouraging the person to perform a task.
A) Emotional arousal
B) Vicarious modeling
C) Verbal persuasion
D) Enactive mastery
E) Moral disengagement
Q2) The equity theory states that people who are treated unfairly will be motivated to act in ways that reduce the perceived inequity.
A)True
B)False
Q3) According to Vroom's theory of motivation,if a person believes that he or she can achieve the performance level necessary to get promoted,the person is said to have _____.
A) high benevolence
B) positive expectancy
C) positive instrumentality
D) high need for affiliation
E) positive valence
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Page 18
Chapter 17: Teams and Teamwork
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Sample Questions
Q1) Which of the following is a drawback closely associated with teamwork?
A) Functional chimneys problem
B) Glass ceiling effect
C) Social loafing
D) Ecological fallacy
E) Absence of a sense of security
Q2) What do you understand by the term "team process"? What are the different stages of team development?
Q3) The members of the Research & Development team of TechlicLabs have developed an understanding among themselves,thereby reducing the possibilities of interpersonal hostilities or disintegration.The team members also occupy key leadership positions thereby evoking a sense of leadership.Which of the following stages of team development does this situation exemplify?
A) Forming stage
B) Norming stage
C) Storming stage
D) Adjourning stage
E) Performing stage
Q4) What is a virtual team? What are the potential advantages of a virtual team?
Q5) What are the advantages and disadvantages associated with team work?
Page 19
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Chapter 18: Communication and Collaboration
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Sample Questions
Q1) Whereas social capital is basically what you know,intellectual capital comes from the people you know and how well you relate to them.
A)True
B)False
Q2) Explain the different causes of conflict.
Q3) Differentiate between distributive and principled negotiation.List four rules of principled negotiation.
Q4) Which of the following conflict management approaches often create lose-lose conflict?
A) Competing and compromising
B) Avoiding and accommodating
C) Competing and collaborating
D) Authoritative command and compromising
E) Collaborating and compromising
Q5) Describe the different sources of noise that interfere with the effectiveness of the communication process.
Q6) Emails can be used as documentation for conveying directives.
A)True
B)False
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