Introduction to Management Exam Preparation Guide
Course Introduction
Introduction to Management provides students with a comprehensive overview of the fundamental principles and practices of management in modern organizations. The course examines key functions such as planning, organizing, leading, and controlling, while exploring essential topics including decision-making, motivation, communication, and team dynamics. Students will learn about the evolution of management theories, ethical considerations, and the challenges faced by managers in diverse and dynamic business environments. By integrating real-world cases and practical examples, the course equips students with the foundational skills needed to understand and apply effective management strategies in various professional settings.
Recommended Textbook
Management 13th Edition by Richard
L. Daft
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19 Chapters
3204 Verified Questions
3204 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) Leading is the use of influence to motivate employees to achieve organizational goals.
A)True
B)False
Answer: True
Q2) Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a __________ manager. A) top-level B) project C) general D) first-line E) functional
Answer: E
Q3) List the three management skills necessary to perform effectively in organizations.
Answer: Conceptual, human, and technical skills
Q4) The degree to which the organization achieves a stated goal is called
Answer: effectiveness
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Page 3
Chapter 2: The Evolution of Management Thinking
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Which of the following management perspectives occurred first?
A) Total quality management
B) Contingency view
C) Social business
D) Systems thinking
E) Humanistic perspective
Answer: E
Q2) Scientific management evolved with the use of precise procedures in place of tradition and rules of thumb.
A)True
B)False
Answer: True
Q3) Which of the following was a key finding in the Hawthorne studies?
A) Stronger lighting increased productivity.
B) More money resulted in increased productivity.
C) Productivity declined in all experiments.
D) Higher temperatures reduced productivity.
E) Human relations increased productivity.
Answer: E
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Page 4
Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) A phrase or sentence that succinctly expresses a key corporate value is called a story.
A)True
B)False
Answer: False
Q2) The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero.
A)True
B)False
Answer: True
Q3) For Southwest Airlines, all of the following can be suppliers except:
A) Exxon (providing jet fuel).
B) Citibank (providing finances).
C) Delta Air Lines (providing competition).
D) Boeing (providing planes).
E) Dish Network (providing in-flight entertainment).
Answer: C
Q4) __________ links the organization with key elements in the external environment.
Answer: Boundary spanning
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Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) What do the corporations Unilever, Expedia, and Panasonic have in common?
A) They all are considered ethnocentric companies.
B) The headquarters of all three companies are located in China.
C) They all have research and development centers in India.
D) They have a joint venture together to develop a new type of smartphone.
E) They are the U.S.'s top three exporters to China.
Q2) As a first step into international business, which two countries are most companies going to today?
A) Russia and Japan
B) Sweden and Germany
C) China and India
D) Brazil and the Philippines
E) Indonesia and Brazil
Q3) A(n) __________ typically receives more than 25 percent of its total sales revenues from operations outside the parent's home country.
Q4) The __________ concept proposes that corporations can alleviate poverty and other social ills, as well as make significant profits, by selling to the world's poorest people.
Q5) List the four dimensions of national value systems identified by Hofstede.
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Chapter 5: Managing Ethics and Social Responsibility
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) The __________ holds that moral behavior produces the greatest good for the greatest number
Q2) Only about _____ percent of American adults reach the postconventional stage of moral development.
A) 2
B) 5
C) 10
D) 15
E) 20
Q3) The action of Paula Reid, the manager who set the U.S. Secret Service prostitution scandal in motion by reporting the misconduct of agents in Catagena, Columbia, was based largely on the __________ approach.
A) justice
B) moral-rights
C) utilitarian
D) individualism
E) practical
Q4) __________ requires that different treatment of people not be based on arbitrary characteristics.
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Chapter 6: Managing Start-Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Immigrants are more likely to start small businesses than native-born Americans.
A)True
B)False
Q2) Blake, Madison and Sean started selling computer software on college campuses under the name Student Software Company. Each person contributed $1,500toward start-up costs and agreed on dividing costs and profits equally. The legal structure for the company can best be described as:
A) a proprietorship.
B) a partnership.
C) a trade alliance.
D) a corporation.
E) none of these.
Q3) Many small businesses in the United States are owned by minorities and women. Write a short essay that discusses the impact of minority-owned and women-owned businesses in the United States. In your opinion, what future trends do you see regarding minority-owned and women-owned businesses in the United States?
Q4) A(n) __________ is an open office environment that is shared by multiple freelance entrepreneurs as well as corporate telecommuting employees or others who don't have a regular office.
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Chapter 7: Planning and Global Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Managers use __________ goals to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.
A) strategic
B) operational
C) learning and growth
D) financial performance
E) internal business process
Q2) Building good relationships with suppliers and partners would be considered an internal business process goal.
A)True
B)False
Q3) __________ is the act of determining the organization's goals and defining the means for achieving them.
A) Brainstorming
B) Organizing
C) Planning
D) Developing a mission
E) Controlling
Q4) List four benefits that management by objectives (MBO) can provide.
Page 9
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Business-level strategies include all of the major functions, including finance, research and development, marketing, and manufacturing.
A)True
B)False
Q2) Which of the following is not a technique used to monitor external environments?
A) Contracting with scanning organizations
B) Hiring competitive intelligence professionals
C) Government reports
D) Professional journals
E) Surveys of employee attitudes and satisfaction
Q3) The question mark has a __________ market share in a __________ industry.
A) large; rapidly growing
B) large; slow-growth
C) small; rapidly growing
D) small; slow-growth
E) moderate; slow-growth
Q4) The __________ involves an attempt to distinguish the firm's products or services from others in the industry.
Q5) Briefly describe the tools for putting strategy into action.
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Chapter 9: Managerial Decision Making
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) __________ is the step in the decision-making process in which managers analyze underlying causal factors associated with the decision situation.
Q2) __________ means that decision makers choose the first solution alternative that satisfies minimal decision criteria.
Q3) Uncertainty means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to some chance of loss or failure.
A)True
B)False
Q4) What are the four positions on the possibility of failure scale?
A) Certainty, risk, uncertainty, and ambiguity
B) Conflict, risk, uncertainty, and ambiguity
C) Certainty, necessity, conflict, and uncertainty
D) Indecision, risk, uncertainty, and possibility
E) Possibility, indecision, necessity, and conflict
Q5) __________ means that the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable.
Q6) List the four major personal decision styles.
Page 11
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Chapter 10: Designing Organization Structure
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) Strategy defines __________, whereas organizing defines __________.
A) how to do it; what to do
B) how to do it; why to do it
C) what to do; how to do it
D) what to do; why to do it
E) when to do it; what to do
Q2) In __________ production, the entire workflow is mechanized in a sophisticated and complex form of production technology.
A) unit
B) mass
C) large-batch
D) small-batch
E) continuous process
Q3) If Javier organizes with a matrix structure, he could anticipate all of the following except:
A) more efficient use of resources than a single hierarchy.
B) flexibility and adaptability to a changing environment.
C) many meetings.
D) a low level of conflict.
E) interdisciplinary cooperation.
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Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) The three distinct stages for achieving behavioral and attitudinal change with organization development are planning, changing, and stabilizing.
A)True
B)False
Q2) Research shows that successful innovations:
A) usually come from organizations that use a top-down approach.
B) typically come from ideas by top managers.
C) are often accompanied by a high rate of failure.
D) are occurring less frequently in today's organizations.
E) come more often from outside the organization's boundaries than internally.
Q3) A crisis or strong need for change elevates resistance.
A)True
B)False
Q4) New-venture teams typically are small, loosely structured, and flexible.
A)True
B)False
Q5) Culture change is a major shift in the norms, values, and mind-set of the entire organization.
A)True
B)False
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Chapter 12: Managing Human Resources
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) In the __________ process, employers assess applicants' characteristics in an attempt to determine the "fit" between the job and applicant characteristics.
Q2) Which of the following is the most common type of training?
A) On-the-job training
B) Classroom training
C) Social learning
D) Developmental training
E) Corporate university
Q3) __________ means buying an early-stage start-up (and usually shutting it down) in order to obtain the creative talent
Q4) Effective managers must learn to react to staffing problems in their organization as they arise. If you were the manager of a manufacturing plant, what factors would you consider in determining your staffing needs over the next year, five years, and 10 years? When is the right time to address staffing needs?
Q5) Hiring and keeping high-quality employees with the right set of skills is one of the most urgent concerns for today's organizations.
A)True
B)False
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Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Women are more likely to be __________ than men.
A) more relationship-oriented
B) more collaborative
C) less hierarchical
D) all of these
E) none of these
Q2) __________ occurs when a person is not aware of the bias in his or her favorable and unfavorable assessments, actions, and decisions toward members of specific groups.
A) Active discrimination
B) Prejudice
C) Stereotyping
D) Unconscious bias
E) Ethnorelativism
Q3) The belief that one's own group and culture is not as good as other groups and cultures is ethnocentrism.
A)True
B)False
Q4) List and describe the five forms of sexual harassment.
Q5) Briefly explain the concept of a glass ceiling.
Page 15
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Chapter 14: Understanding Invidividual Behavior
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Machiavellianism refers to a tendency to direct one's behavior toward the acquisition of power and the manipulation of other people for personal gain.
A)True
B)False
Q2) Job satisfaction can be defined as general assurance in one's own ideas, judgment, and capabilities.
A)True
B)False
Q3) The degree to which a person is able to get along with others by being good-natured, likable, cooperative, forgiving, understanding, and trusting is agreeableness.
A)True
B)False
Q4) Which of the following are the three basic principles for self-management?
A) Peace of mind, clarity of objectives, and an organized system
B) Self-efficacy, self-confidence, and self-awareness
C) Thinking by feeling, relationship management, and an organized system
D) Clarity of mind, deferred decision making, and an organized system
E) Clarity of mind, clarity of objectives, and an organized system
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Chapter 15: Leadership
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) __________ means failing to consider the possibilities beyond what one is told and accepting others' ideas without thinking.
Q2) "A fire that ignites followers' energy and commitment, producing results above and beyond the call of duty" is used to describe which leadership characteristic?
A) Vision
B) Charisma
C) Service
D) Tenacity
E) Authority
Q3) Consideration is the extent to which the leader is task-oriented and directs subordinate work activities toward goal attainment.
A)True
B)False
Q4) Transformational leadership skills are ingrained personality characteristics.
A)True
B)False
Q5) List and briefly describe the five management styles of the Leadership Grid.
Q6) Describe the qualities of a Level 5 leader.
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Chapter 16: Motivating Employees
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185 Verified Questions
185 Flashcards
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Sample Questions
Q1) Job enlargement combines a series of small tasks into one new, broader job so that people perform a variety of activities.
A)True
B)False
Q2) __________ are the satisfactions that a person receives in the process of performing a particular action.
Q3) External needs and relatedness needs are the first two categories of needs in Alderfer's ERG theory.
A)True
B)False
Q4) Job enlargement refers to incorporating high-level motivators into the work, including responsibility, recognition, and opportunities for growth, learning, and achievement.
A)True
B)False
Q5) Good hygiene factors themselves cause people to become highly satisfied and motivated in their work.
A)True
B)False
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) List the three formal communication channels found in organizations.
Q2) Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.
A)True
B)False
Q3) __________exist(s) when an organization does not provide adequate upward, downward, and horizontal communication.
A) Status and power differences
B) Differences across departments in terms of needs and goals
C) Absence of formal channels
D) Communication flow
E) Semantics
Q4) Compared to men, women tend to:
A)use verbal language to exhibit knowledge and skill.
B) stare and point more.
C) enjoy demonstrating their knowledge
D) use their unique conversational style to show involvement.
E) Self-managed teams are sometimes called command teams.
Q5) List the three categories of horizontal communication.
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Chapter 18: Leading Teams
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192 Verified Questions
192 Flashcards
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Sample Questions
Q1) The forming stage of team development is characterized by:
A) the establishment of order and cohesion.
B) cooperation.
C) problem solving.
D) orientation.
E) conflict.
Q2) Which of the following statements about virtual teams is true?
A) Virtual teams never meet face to face.
B) Only 15 percent of organizations use virtual teams.
C) Virtual teams can be local, national, or global.
D) A primary challenge of virtual teams is assembling the most talented group of people.
E) The use of virtual teams in organizations has decreased in recent years.
Q3) Which of the following statements about self-managed teams is true?
A) Self-managed teams are empowered with decision-making authority.
B) Self-managed teams still rely heavily on their manager.
C) Self-managed teams have little access to resources.
D) Self-managed teams will eventually develop into problem-solving teams.
E) Self-managed teams are sometimes called command teams.
Q4) List the four ways team norms develop.
Page 20
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Chapter 19: Managing Quality and Performance
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) What is the first step in the feedback control system?
A) Establish strategic objectives
B) Establish standards of performance
C) Take corrective action
D) Compare performance to standards
E) Measure previous performance
Q2) Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?
A) Balanced scorecard
B) Six Sigma
C) Continuous improvement
D) Total quality management
E) Open-book management
Q3) The __________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.
Q4) A(n) __________ lists forecasted and actual revenues of the organization.
Q5) Compare hierarchical control with decentralized control.
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